Hi i have upgraded from v6 to v8. I cannot configure properly the edge server. I cannot see all of the devices. They had been connect well on v6 version. How can i solve it?
I dont have EdgeServer option. I install it like You show on your video. On V6 i can see all of the devices approved. But now not. On the same LAN network
@@luciano350hp Hi Luciano, hard to say from a distance. Can you maybe send us an email to support@magicinfoservices.com with screenshots of your MagicINFO environment and server specs? Thanks!
Hello, i have a problem…. i did instalation properly (database and magicinfo server 8) as soon as try to fisrt log on magicinfo with admin and admin2016 as login, i have Always the same answer : The user ID or password you entered is incorrect. Please Help !!!
Hi Erwann, could you please drop us an email at support@magicinfoservices.com. Perhaps we can take a look with you in the database on the server to see if the default credentials have changed.
Hello, my MagicInfo V8 is successfully installed, but I can't see my screens through Remote Control because the webpage prompts the following: "The information you have entered on this page will be sent over an insecure connection and could be read by a third party. Are you sure you want to send this information?" Then I click "Continue" in that prompt and what's supposed to be the Remote Control window opens as a blank page, but a few seconds later it says: "The connection has timed out The server at (ip address here) is taking too long to respond." What's causing this?
Hi Phen, can you please double check if in your config.properties file the IP address of your server is set correctly at every stage where an IP is shown? It has to match the IP address of your installation.
Hi Arturo, please be aware that we are not Samsung. We offer these videos to you as ScreenCom/ MagicINFO Services. The software can be downloaded for free right here: www.magicinfoservices.com/magicinfo-software-download/ Once you have downloaded the software, our team will assist you with the installation. If you have any questions we can help you with, feel free to reach out to us via support@magicinfoservices.com
Hi Jain, feel free to send us an email at support@magicinfoservices.com and our support department will be ready to take a look with you on the server to identify and solve the issue you're facing.
Hi Yumi, here you can find all the requirements for the server: displaysolutions.samsung.com/docs/pages/viewpage.action?pageId=2064870 Samsung has yet to make MagicINFO working on a 2019 server.
