Making the Transition: ITIL v3 to ITIL 4 

With ITIL v3 heading in to retirement, organizations are looking ahead to ITIL 4 and trying to figure out how to make the transition. Join us as Donna Knapp chats with Mark Blanke about how to approach laying out a roadmap.
Your transition should leverage your past investments in ITIL while moving your organization into the future.
Donna and Mark will answer a few frequently asked questions along the way and then suggest ways to make the shift to this value-centric, practice-oriented approach.
Subject Matter Experts: Mark Blanke, President and CEO of OwlPoint & Donna Knapp, ITSM Academy