Hard to believe now, but it wasn't long ago that Malaysia Airlines were always ranked in the top-10 of best airlines in the world, competing against the likes of Singapore Airlines. In fact, it's safety record was also better than Singapore Airlines until- MH370! But the 2 disasters also caused financial distress, so it is very difficult for them to compete on the hardware side since.
Agree with you, it is pretty sad. But their commercial practices, nowadays, are quite questionable and full of bad surprises. Very poor customer service. Cheers
Malaysia Airlines was a 5-star airline alongside SQ, Qatar in the 90's/early 2000's. Based on good developments so far, hopefully, they will get back to that.
I’d like clarify things regard to Josh Cahill’s negative video on Malaysia Airlines about 10 years ago. That sore loser was one heck of entitled brat. His flights were Hong Kong to Kota Kinabalu to Kuala Lumpur and finally to London. His first attempt to get upgraded in Hong Kong by throwing info that he was a travel vlogger etc but denied. Reached his first transit in Kota Kinabalu and he once tried to get upgraded. Ground staff in Kota Kinabalu denied his request too. His next transit was in KL and for the 3rd time he request to be upgraded to London, his final flight was also denied. Frustrated and furious that he..such highly self proclaimed travel vlogger was denied upgrading then he came onboard to London with a vengeance. And he was on the quest to find fault with the airline and he found just when he boarded the plane. Faulty seat and “unfriendly” service etc. The truth is….his ego was bruised for being denied upgrading which he unashamedly been upgraded by other airlines before this. So, when the Malaysia Airlines said NO…he was angry and spiteful with the airline. In the nutshell…that was the truth behind his negative review on Malaysia Airlines.
the service was visibly unfriendly, and the meal tray was unclean. In addition, the seat was faulty. If you pay for a flight on a legacy carrier then you should expect a good flight. Broken IFE, poor meal quality, threatening staff, and a hostile purser do not meet these expectations. In addition, the video was made 5 years ago, and he then gave them another try last year, where they had improved. Do some fact checking. Where did you even get your information from? Made up presumably? You're clearly a "sore loser" who can't take criticism!
Bro don’t simply trust the western youtubers, they just simply put a review according to their own taste…MH still consider a good carrier, the Fellow youtuber Dan, most untrusted youtubers😅😅😅😅
Westener youtubers are always the one who demanding when flying asian carrier. while their home carrier is actually bad and didnt offer what asian carriers offer.
@@amiruddinmahian5611 that's only true to a certain extent (about being demanding). You dont see as many complaints with carriers such as Cathay Pacific, Singapore, and JAL do you? Love MH though, always flew with them when I lived in KL!
Bro, I have met the male flight attendant a few weeks ago. He was the chief attendant that time. He was so friendly and commented on me wearing a Chelsea shirt when boarding the plane while he is Liverpool supporter. Very hospitable!
this is how review should make...he review just plain honest review...he not overhype or over praise the airline...he also not just try find faulty n mistake just for make review content...he just honest give review by his expriance...thank you sir n comeback to Malaysia anytime
MH on board services has always been great. that's doesn't change since back in the 70s and 80s. financial struggle and other issues brings down the quality of material things on the flight, but the onboard staff remains amazing and hospitable. I always try to fly MH rather than the low cost carrier. More so now.
_Terima kasih_ Thanks for the positive words on our national carrier 💖 As a malaysian, I always try to use malaysia airlines every time I do an international flight. This started, though not by my own choice, when I took my first airplane flight ever, as a student about to start in a university in america. Being under the malaysian government scholarship, it was the government who arranged for my flight there, I simply had to turn up at the airport with my heavy suitcase. And that flight was awesome! The last international flight I had with malaysia airlines was 2 years ago, a direct flight from KL to england's heathrow. 13 hours of flight, but again it felt awesome to me! The last flight I actually had with them was earlier this month, to and fro KL-sarawak, and despite it being only a domestic flight and only for 2 hours, they still served what you got there to jakarta, except for the hot drinks, which was because of an anticipated slightly bumpy ride due to the weather. I say excellent!
OMG your review is so comprehensive yet so funny ! LOL. Happy you enjoy our Malaysian hospitality, you should try their long haul flight too sometime. Stay healthy !
You are such an honest reviewer, thanks for the opinion given. After flying European airlines when traveling Europe for one and the half months, from mid January till end of February this year, I still love my national carrier because of the Malaysian Hospitality shown by the cabin crew.
Never took any flight ever but I have to tell you that many international airports all over the world tend to be located far away from city center since airports needs lots of free space around it due to airplane noise and safety risks. Airports that operates within the city center like London Heathrow had to restrict midnight flights since these airplanes are loud, and you can't build high-rise buildings around the airport. For growing cities like Kuala Lumpur, expanding Subang Airport is not an option since it'll lock out surrounding lands from further development, so they build KLIA a great distance away.
For those who are new... If you fly AirAsia, you'll go to KLIA2... 2 different terminal (same airport), not far away, but if you get to the wrong one, I don't think you're gonna be happy about it..
Josh Cahill is not reliable, I have flown many time KL-LHR route with MH, every time was great. I notice that Josh Cahill just wants to create problems to be big headline of his video, I stopped watching all of his video for a long time already. We should not support this kind of toxic culture.
I agree with you Chia. I have the same experience with MH, the cabin crew definitely one of the world's best. I haven't watch Josh Cahill for a while, a bit exaggerating sometime.
i think this highlight one issue i.e. service consistency :) but i do agree with you, as i fly MH quite regularly, both within malaysia and internationally. i enjoyed majority of my flights, with some flights which I can say need improvement (maybe crew fatigue, some destination bias, etc). just my assumption
Malaysia Airlines was a 5-star airline alongside SQ, Qatar in the 90's/early 2000's. Based on good developments so far, hopefully, they will get back to that.
Glad this popped up as a recommendation. Great humor and great content delivered in a lighthearted manner yet informative enough. Thanks for flying with our national carrier. Get well dude.
I am happy to hear that you have a good experience travelling on Malaysia Airlines. As you may have guessed, I am Malaysian. Therefore, I will always support my country carrier. Their inflight meals have improved by leaps and bounds after they changed the caterer. For long haul flights, you can choose from 3 choices instead of 2 in the past. The taste of the food has greatly improved. The attitude of the air steward and air stewardess have also improved in terms of friendliness and helpfulness. Currently, the CEO was a pilot. I think he bring a lot of positive bold changes to the company. I hope you will continue to enjoy our Malaysian Hospitality in the sky. You are absolutely right to say that KL is like Singapore on budget. You are spot on to observe that. It's a wonderful city with plenty to offer for budget to high end visitors. I hope you will come back to Malaysia to visit other places.
I’ve met the lead steward during CNY celebration in my flight! Where he thank me for being a platinum member of Malaysia Airline and showing my continuous support. He ends it with “remember whatever you do, you will never walk alone!”. 😂🌸 He really has a great personality!
For me regardless of any airlines the cabin crews are the ones that will determine your flight experience. If they are in a bad mood then yeah what to do. I flew multiple airlines before and grumpy crews are everywhere regardless premium or low budget airlines. I flew Malaysia Airlines and got good crews most of the time and a few times crews which are just doing the bare minimum. So you are lucky of course.
Instantly subscribed to your sense of humour! We lack a lot of positivity in flight reviews by many other creators. Thank you for bringing some positive outlook.
I love this video and your brand of humour - witty and spontaneous when we least expected. Ignore those comments which accuse you of whatever they were probably sleeping during their English class and thought 'underrated' is a negative word.
Fun fact for u, MH used to be Top 10 Airline. MH also is a twin sister company back then in the early years but then split up as Singapore withdraw from the Malaya Federation. They got the uniform and the logo while Malaysia need to come up with new logo and uniform. Hence, MAS is here.
@@theRealJohnnyG. Yups. Its sad to see her sister SQ is in a top notch while MAS is otherwise but still climbing even tho both is actually started on the same line. Tq for ur honest review.
Before i had kids, i used to travel a lot for work. Depending on the destination and flight availability (i.e. company always chose the cheapest flight available) , i had tried a few different airlines. Malaysia airlines used to be my preferred airlines. Service was friendly, food was ok and the seat was more comfortable. There is slightly more leg room compared to other airlines. Since i no longer travel for business, i had not taken malaysia airlines for 4 years. Only budget airlines.
Just to share my remedy for sinus issue. If you drink coffee, try to order a cup of plain black coffee 1 or 1.5 hr before your flight starts descending. Works for me.
Malaysia Airlines is definitely one of the most underrated airline in the world, I would say that the public's confidence in Malaysia Airlines has improved substantially, hope to see it grow even stronger in the future. ✨✨
Malaysia Airlines is great ! It has been my favourite Airline since 2009 and I love it. Sure it does have its challenges and has been hit in the worst way possible in the last decade. Nothing is perfect and yes I have had one or two problems with luggage missing and what not. I still believe that it is a great airline as the crew are so friendly, and KLIA is a great airport. Life comes with ups n downs and air travel is no different. Crack on and enjoy the flight !!!!
Ear plugs don't help with the block nose. A great way to equaliser is to hold ur hand infront of your nose and squeeze your nose and blow but not actually blow.
Thank you! Yes, that's the most effective way. I learnd it when i got my scuma license, however if the sinuses are blocked sometimes even that will fail which is really painful
Just call KLSAASA subang airport 😂 Edit: pretty lucky you got the refurbished aircraft, sadly newer refurbished ones usually dont have a IFE system but its alot more clean than usual
as a frequent flyer let me just say MAS is VERY underated.. MAS is considered cheap compared to other more popular airlines tbh.. yeah budget airlines seems cheaper but if u ordered food, add luggage, etc they cost more the same or more expensive than MAS.. also the service is tip top, the staff are super friendly tbh.. and the seats are comfortable! idk if you ever got stuck on 7 hr flight on a hard like hell seat before.. i got terrible backache after disembarking and couldn't enjoy my trip.. also i like that the pilots are usually good at landing.. most of the MAS flights will have a smooth landing.. if u ever in china, coming to the airport 6 hour before ur flight is a minimum requirement.. their staff will check EVERYTHING ur carrying.. and very strict... my friend got pull aside because she got a small hand lotion in her carry on that the bottle ingredient label is faded.. but u can see the logo of the brand and name clearly but they still made a big fuss out of it.. even my power bank was consficated just coz the labelling not so clear.. china airports are very stressful (even for domestic flights).. the staff checking out passport also made a big deal of someone with long names in our group.. like, took more than 15 minutes checking and counting the alphabets in his name..
@@theRealJohnnyG. i have an ok experience in beijing, because quite a few of the staff can speak english.. but at other airports in qingdao etc, it was harder since almost all staff can't speak english at the time(idk if this year they've improved).. we're lucky to have many mandarin speaking ppl in our group but even then, they weren't accepting their explanation about the faded labeling etc.. i've never got any of my powerbanks consficated by other airports, the only one time was in qingdao.. funny thing was, the staff at beijing airport was ok with it and let me board the plane with it.. it was after landing in qingdao, they checked all of our items in our hand carry luggage that they decides my powerbank is too dangerous... i only have a small handbag, imagine my friends who have backpacks with loads of stuff in it.. they check all item! 🥲 after my own experiences at airports in china, i understood why my chinese friends advised me to come to the airport 5-6 hours before my flight time.. i thought they were bonkers! usually the max is 3 hours.. but now i know why.. hahahaha
@@AnnOsman 5-6 hours is absolutely crazy hahhaha. I was planning to go to China maybe in May because since last month I can go visa free. Not sure if loosing my powerbank(s) is worth it lol because I get pissed already when they always take my lighters at airports in Asia😂(In Europe I never had that).. yeah I will see. But thank you for the advice and for sharing your experience in detail!🙏
@@theRealJohnnyG. maybe nowadays they have a better system? i went there before the pandemic, and it's been a few years since then.. well, i hope... my experience in china itself was great(been there around 5 times and in different cities).. it's just their airports gave me bad experience..
I wouldn't say Malaysia Airlines (MH) is underrated. Its more of a "damaged reputation" due to a double whammy; MH370 and MH17 not long after. I can say as for now, they are slowly building back up to their golden era, albeit there some hiccups here and there, but its going there.
Malaysia Airlines was leading the world at one point, but after mishaps and budget airlines popping up, national airlines have trouble now to retain customers.
I was stranded at Narita Airport, Tokyo at 11:30pm after my flight was delayed for more than 6 hours. No public transport was available at that hour and MH didn't provide any help. This is the reply from MH's Airlines Customer Relations Airlines Business - CEO’s Office Division, Mr. Rabiatul after 5 months of my feedback: "The airlines primary commitment is to ensure that the customer is taken to their ticketed destination. We regret to inform you that the airline will not be able to compensate for any indirect or consequential loss arising from the flight rescheduling." I have to swallowed extra USD200 (midnight charges) to my hotel in Tokyo by taxi after believing one of the ground staffs that I would get reimbursed. I would foolish enough to believe and take the blame myself for taking Malaysian Airline.
I just wish to let potential MH passengers to be aware that what Mr. Rabiatul said in his reply email: " the airline will not be able to compensate for any indirect or consequential loss arising form the flight rescheduling" and in my case, the taxi-ride is considered an INDIRECT or consequential loss. My lesson is do not take MH if you are travelling for corporate business and have a tight schedule you need to deliver your job. BTW, the Japanese flight attendant attended to me was top-notched. I have to commend her in-flight service very much and after the 6-hour delay, the tiredness and anxiety could have ruined my work routine. Unfortunately, the ground staff and after-service are a let-down to me. @@dufortb1
That's really interesting that they refurbished the older aircraft. I flew business class on an A330-200 that was literally falling apart and filthy (there's a review as a Short posted on my page), so they must not have gotten to my particular aircraft yet. I did have a great experience with the crew, but your economy class meal looked a lot better than my business class meal. I'd definitely still give them a go, just hoping they don't give me an equipment change from their newest A330-300 again.
As far as I can tell, MH isn't going to refurbish their A330s (both -200 and -300) as they'll be replaced with A330-900neos. However, it will refurbish its fleet of A350 starting in 2025 iirc. Still, that doesn't excuse its existing products to be left into the state of disrepair.
Malaysia Airlines does not have as many issues as Air Asia, the only drawbacks are that reserving tickets at the last minute is expensive, and counter service is slow.
The smaller one is known as "Subang Airport" ever since...forever by the locals. It was only called "Kuala Lumpur airport" as a shorthand before KLIA is a thing.
Boarding a Malaysia Airlines flight is like russian roulette. Only the one bullet is flight turbulences, food poisoning, or grumpy passengers. Either way, good review!
When I go back to my hometown in Kuching, Sarawak which is a big island but also still part of Malaysia, I still prefer MAS compare to other airlines since the service is better and they are punctual.
My experience with malaysia airlines was the worst. They’re racist with south asian people. They made me miss my flight and then took 200$ extra to book the flight again while i was in transit in malaysia
@@theRealJohnnyG. Meaning those people who said there were lack of officers manning the counters were totally wrong! I think it was busy because the increasing number of visitors passing through KLIA..
@@ardentblue7493Yes, probably. Also I was flying in the evening hours which tend to have a high passenger volume at most major airports around the world.
@@ardentblue7493it depends, I am lucky to use the egate, but custom is frequently long and up to 40mins is not uncommon. If you are butt hurt malaysian, I do not apology, if you are foreign visitor, i recommend you to be prepared.
@@hc8714 stupid! Read my comment again!! Did i ever stated that the que in KLIA passport check/custom not long??!! I was asking to the video owner if there was not enough officers on duty during the long que and to be replied by video owner that there were lot of officers during that time. So the long que was not because of the lack of manpower as claimed by some people.. but never in million years that I have said the que at klia passport check was not long.. if i ever said that, i challenge you to get some balls and quote my exact words where i suggested the que at KLIA passport check was short... Next time dont simply accusing something that people did not do you son of whore!!!!
I'm fly with lot of different airlines company, Malaysia airlines lot better than American airlines and United airlines and some European airlines company that is my opinion.
MAS was struggling financially since the disappearance of MH370, then the shot down of MH17. After that, COVID lockdown. I will always support MAS, even though the price is a bit pricey compared to any other low cost airlines.
I m a malaysian but i havent flied with malaysia airlines for more than 5 years due to bad experience and low quality service. Old dirty n musky planes, old worn out faded stewardess uniforms, foods served in paper box and half hearted in flight service. Also malaysia airlines use B737 for all or most their regional flights, which is small n cramped. Try ANA airlines to experience superb service for comparison.
@@theRealJohnnyG.no if u look at the alphabet, subang airport has more alphabet than KLSAAS, so i choose to believe KLSAAS is easier to call than subang airport 🗿
You are entitled to your opinion. To me, your review was underrated. From my experiences, MAS offers better and friendlier service than some EU big names.
WARNING!!!....Malaysia Airlines...I have been chasing refund for double booking for last 3.5 months which they promised to refund in 2 weeks time. I have called may be 20 times by now each multiple hours. I have used may be 40+ hours talk time by now. Every time they give me next date.
Having flown with them in January. The service was good. The food wasn’t that good. The inflight entertainment didn’t work for 12 hours. I personally prefer Singapore Airlines.
Thanks for commenting. Not working IFE on a 12h flight is awful😅 But it's hard to beat Singapore Airlines anyways hahahah. Fun fact: Up until 1971 Singapore Airlines and Malaysia Airlines were the same company.
