Michael O'Leary of Ryanair defends no compromise airport policies

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Ryanair’s boss has hit out at critics of the airline’s airport fees policy, saying “that enables us to offer lower fares”.
An elderly couple were recently charged £110 at London Stansted airport after inadvertently checking in online for their inbound rather than outbound journey. Ruth and Peter Jaffe, aged 79 and 80 respectively, reluctantly paid the fee.
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Опубликовано:

1 окт 2023

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Комментарии : 55

@michaelocyoung 10 месяцев назад

I like Ryanair's booking and checkin process. It's like an idiot filter.

@skataskatata9236 9 месяцев назад

we need to tax aviation fuel

@alexocean9196 10 месяцев назад

Who cant check in, they literally warn you multiple times. You can literally can check in on your phone ffs, get organized

@robovac3557 8 месяцев назад

Coffin dodgers. That's who.

@TheRealAgaBrady 9 месяцев назад

“The daughter’s complaining” Lol, tough luck and more likely her fault than Ryanair’s. Everybody knows Ryanair’s rules. If she considers her parents “eldery” and unable to deal with simple online processes, she should have helped. When my mom didn’t know how to use one app or another, we sat with her and we taught her. But there is a big chance this woman’s parents are not digitally illiterate. And if it was supposed to show Ryanair as the “bad ones”, once again: honey, you failed. Nobody expects Ryanair to be “will do whatever you want” sort of an airline and like Michael O’Leary said, you get a few reminders. She just gave Ryanair a lot of free publicity.

@interestedpart2650 9 месяцев назад

Micheal O Leary rocks! No BS from this straight talking man, in an age of soft Joe’s! Good on ye Michael!

@scorchio89 9 месяцев назад

Customer service costs money. Ryanair don't provide it and don't charge for it. If you're not paying for something, don't get annoyed when you don't get it.

@MrMoccachinoo 9 месяцев назад

Actually you can have that service if you want that. You can either book the more expensive fare option or just pay the fee at the desk. Either way you get your desired service if you want to pay for it

@scorchio89 9 месяцев назад

@@MrMoccachinoo excellent point!

@papi8659 9 месяцев назад

The daughter messed up and because shes a journalist she feels entiltled to special treatment .

@jakemc2373 10 месяцев назад

The best airline…no bullshit…unreal

@andysmith3111 9 месяцев назад

He is right, I found Ryanair’s very good and even better the tickets were very cheap and that is the point cheap flights

@GetReferralsEveryTime 9 месяцев назад

he always calls it as he sees it

@guff9567 10 месяцев назад

I've seen disabled people thrown out of their wheelchairs by Ryanair

@guff9567 10 месяцев назад

@@user-bt3ek3yn2n Me too: Was the front door, and they got sucked straight into the spinning jet engine.

@darrenmullally766 9 месяцев назад

I actually seen them throw them Out of the wheel chair for being to heavy disgraceful 🤦‍♂️🤦‍♂️🤦‍♂️

@guff9567 9 месяцев назад

@@darrenmullally766 One RyanAir employee even cut off both arms of one fat lady, after he complained she was too fat to fit in a seat.

@darrenmullally766 9 месяцев назад

@@guff9567 I was on that flight he used her hands to clap when they landed disgraceful

@danielmeier7256 9 месяцев назад

I’m dead 😂😂😂😂

@fluggaenkoecchicebolsen 9 месяцев назад

I completely agree with him

@NollaigHealey 9 месяцев назад

Michael where's the love and compassion that you are famous for ❤❤❤

@user-ku4tu5vz4s 9 месяцев назад

U can't help when people are thick

@feolender2938 9 месяцев назад

I love this guy

@grahambyrne6571 3 месяца назад

Amazing person no Bullshite

@alandempsey55 9 месяцев назад

Follow Ryanairs rules and the will not be any issues 💯😉

@cruzbohy 9 месяцев назад

Toffs dont know how cheap airlines work.

@dreamer_4937 6 месяцев назад

I booked a flight earlier this week and forgot to check in online, hadn’t flown in years and before Covid I don’t think I’d ever booked a flight for myself before anyway. I got my Ryanair ticket at the last minute, 32 hours before departure. I expected an email in the morning 24 hours before the flight which is when check-in opened but it never came, never got anything. Sure enough got to the airport and surprised with a £55 smack in the face. Bastards. If I got the reminders and I ignored them then yeah fair enough, that’s your bad. But as for the ‘agreement to check-in online’ that everyone does, sounds like that’s buried in the Terms and Conditions and who the hell reads those. I complained to the customer services explaining that I wasn’t informed about the fee nor sent any reminders but they didn’t pay any attention and just kept repeating that I had been given repeated reminders. Idiots. They should send reminders to people who buy flights after the two-day window, too.

@leulgeorgis3216 10 месяцев назад

Having to check for a flight is just totally unnecessary. I don't need to check in for a bus or a train trip. When u buy your ticket u should be checked in already.

@vhperches 10 месяцев назад

Weight calculations are not that important for a bus or a train trip, but when it comes to airplanes it's pretty important to know how many people, how much baggage and how much fuel you are trying to put it the air.

@daveworthing2294 9 месяцев назад

What about the fat bastards who weigh double the average but you can't ask their weight in case of upsetting them. Should be made to pay on your total weight. Body and luggage combined.

@80teg 9 месяцев назад

We check in flights, and have passports at airports because: - a guy with a knife cant kill a whole bus or train. bringing an extra 2000lbs doesnt jeopardize a train or a bus ride. Buses and trains arent common modes of entering other countries. Air travel costs far more than bus or train, and passengers on standby bring in more revenue.

@mikelukebaynham 9 месяцев назад

I've got the worrying feeling that he might become Ireland's Trump.

@dontlaughtoomuch11 8 месяцев назад

Dude, seriously! ANYONE who has EVER EVER flown with Ryanair, knows you get an email and a SMS (text) from RYANAIR warning you to check in online, .... hours before departure! How the F do you now know this?! Are you American?! Because Ireland is nothing like USA!

@Robert-vw3od 9 месяцев назад

Ryanair horrible, cramped, nasty. it’s a cheap nasty airline for cheap people.

@mildloser2248 9 месяцев назад

"its a cheap airline" that is literally the entire point of ryanair

@paulohalloran 9 месяцев назад

They are ver similar to most airlines.

@consywonsy 9 месяцев назад

Take it back 😢

@MrMoccachinoo 9 месяцев назад

Ryanair has the exact same seat pitch as Lufthansa, air frace, British airways and so one.

@HeronAct-uj4sp 7 месяцев назад

How dare the unwashed, lower socioeconomic classes use a cost effective option to go on holiday. The nerve of these people.

@truthisawesome 10 месяцев назад

Rich billionaire crying because he has to hire people on the checkout desks 😅

@gdsvalentine1193 9 месяцев назад

You just don't get it do you?

@willemhaifetz-chen1588 9 месяцев назад

If you provide something which a lot of people value consistently, you will become one automatically.

@kgatlw9134 9 месяцев назад

He isn't 'crying', he's logically explaining the reason for being charged for check-in at the airport. If you fly RyanAir would you rather have the option to check-in online and save money on a reduced ticket price or would you rather have the cost of those check-in desks incorporated into your ticket?

@catclipcentral 9 месяцев назад

Rich billionaire insulting idiots for being idiots.

@medorajoe7542 9 месяцев назад

You really don’t know anything about business do you?

@gdsvalentine1193 9 месяцев назад

Love em! got back this very day from Chania, Crete with Ryanair. Brilliant company. Check in online is like child's play, I sell cars to old gits, they haven't got a clue. They couldn't get a one touch car park ticket.