While the interface of Microsoft Dynamics 365 has changed over the last couple of years has changed significantly - especially with the advent of the Unified Interface, the core functionality and features of the Sales app has not.
This video aims to cover the fundamentals of the application, which at the core consists of four key entities - the Lead, Opportunity, Contact and Account.
To understand the core vision of Microsoft's vision with respect to Customer Relationship Management, it's important to understand th"e Lead and Opportunity entities, how they interact, and the important differences between them.
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15 окт 2024