Milwaukee Quietly Put Out a New 1/2" High Torque & People are Pissed 

Milwaukee response: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IL5nUiskNpw.html *These are serial code changes on the label of the tool, the model number is still 2767* . Check out @Toolhead 147 buying one same day as this video & testing it in the parking lot: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-YoSJt7FMB0g.html Also to clear things up, this tool is MADE IN VIETNAM (old and new model) not China. To make sure we hadn't just lost the plot, we reached out to Stuart @ ToolGuyd this week to assist in looking into this change and reach out to his own contacts at Milwaukee. No doubt you'll find the latest here as this develops: toolguyd.com/milwaukees-m18-fuel-2767-impact-wrench-probems/

This is a TEXTBOOK example of professionalism. You had so many opportunities to glamourize and "create drama" that a small sub-set of this community craves. But you didn't. You put in a remarkable amount of time into research, instead of rushing out half-truthes for clicks. The community needs more TTC. We need people who respect the tools, the people who use them, and the people who make them. Such a well done video, offering genuine value to the tool community. Greatly appreciate that you waited to publish until you had so much information, and that you included the manufacturer in the process, giving them an opportunity to fix the issue and better serve the rest of us who buy them.

Great PSA - thanks! Crisis management 101 - Milwaukee should already have a “Stop selling until further notice” instruction out to all dealers while they investigate. It is unconscionable to allow customers to buy a product if they suspect there might be an issue. It will only cost them more in the long run.

Thank you for looking into this for us and getting the word out! I feel like I should be in witness protection now, Big Red might try to hush up the whistleblowers

MILWAUKEE IS NO LONGER PRODUCING THESE. They actually acted very quickly and removed the design from the market completely. Good for them. Thanks for being an ambassador for us TTC!

Very good general rule of thumb: Any redesign which eliminates a bearing is done for cost reduction and is a BAD idea. I would bet Milwaukee was having trouble sourcing those skateboard bearings during the recent supply chain unpleasantness. The head of Sales at Milwaukee told the head of Engineering to "get his goddamn, propeller-hat wearing engineers to design something that doesn't need those f'kn bearings!" The CEO looked up from checking his stock portfolio long enough to say "Yeah, go do that."

What’s crazy is there used to be a time when companies could get away with things like this. But now with social media, news of issues like this spread like wild fire and there is nothing that can be done about it. I hope Milwaukee realizes that your channel alone could cripple them, but then you add in all the other channels and Facebook/Instagram pages… within days their sales on these impacts will tank, and returns from people rushing to dump the ones they already bought are going to be through the roof. It’s really a shame, I was proud of them after the American made hand tool announcement. This is a bad deal though

Something like this can kill a brand. Damn shame since I'm quite deep into having many products from Milwaukee by this point.

I was an engineer at Cummins Engine for 10 years. What I saw several times is the loss of institutional knowledge. Senior engineers who had lived the life with mechanics out in the field would retire / get laid off / take a package. Most of their knowledge and real world experience was in their heads. A less senior engineer would replace them and want to make their mark by re-designing something that worked well, but had a cost reduction opportunity. I have seen new designs that might save a dollar or two cost the company many millions in service, recalls, lost sales. And the immeasurable loss in company reputation that can takes years to recover. Not saying this happened here, but it happens everywhere.

I'm glad to see channels such as this calling out "value management" changes as they happen. We've had to deal with this way to much in recent years, and hopefully this sort of coverage will prevent these companies from doing this in the future. I'm sure that there's a conflict within Milwaukee product development where the team design something awesome, it gets released and gains a brilliant reputation. Then the "value management" team get hold of it and try to make it cheaper to produce for the same, or higher, retail price. This practice should be shunned by any reputable tool maker. These "value management" engineers should be fired. They may produce short term profits for a given company, but they inevitably lead to a loss of reputation which takes years to regain. I've seen this happen over and over again.

I love my older 2767 and other Milwaukee tools, but how they handle this problem is really gonna make or break it for me.

looks to me that milwaukee dropped the ball bearing to reduce part count (and cost) without the engineer of the new planetary reduction really understanding why that bearing was there. those pins holding the planetary gears, and the planetary gears themselves, are now taking all the shear loads imparted back through the gear reduction by the anvil, instead of the ball bearing. a tiny hardened steel pin cannot handle that kind of shearing deformation without an eventual brittle failure.

single side flying pins are a bad idea. The designer needs to be fired and shamed for all eternity. At the very LEAST those pins should have been over twice the thickness they currently are since alignment is critical in this sort of mechanism.

That planetary set up is hot garbage. Supporting those pins from only one side is asking for failure. Looks to me like Milwaukee got caught trying to save money with a sprinkle of designed obsolescence. Bad mover especially after seeing DeWalt’s new 1/2” high torque performance.

I appreciate your bringing this to our attention. Seeing how the impact has been praised by this channel and many others. Shows that you care about your viewers and also your own reputation. Always nice to see that.

Don't worry Milwaukee, another company will take over your market and keep us happy. Keep saving money to keep the shareholders happy.

We saw the fall of Makita, then DeWalt, now y’all are witnessing the downfall of Milwaukee.

Milwaukee has invested heavily in developing a wide variety of mechanics tools. If their impact wrenches no longer hold up it’s going to damage the reputation of the whole line of mechanics tools. Mechanics are gonna use what works so Milwaukee should expect a massive decline in sales across their mechanic oriented tools if this continues to be a problem.

Such a well timed video. I bought a 2767-20 early September this year. On my very first job with the tool I noticed the gun would lag on trigger pull and sometimes stall out, never really had to put enough beans on it to break those pins. Mostly have electrical issues it seems. Really disappointed Milwaukee did this.

It's not just this tool. I've been noticing subtle changes to some of their other tools as well. My latest drill is just not on par with my older ones. The shaft that the chuck threads into bent. And had to send it in for repair. They ended up sending a new one. I have much older ones that have been abused much worse that still work just fine.

Also, this trend is sadly across the board. Hasbro for example started not only charging more for their Nerf products, but also eliminated everything from screws to to rubber seals to metal springs in their main line. Even before that, I noticed that around 2018 or so, they stopped using any sort of lubrication in their mechanisms to the point that something you buy off of the shelf feels like something thrifted or left outside for 3 years. Such a stark contrast from stuff we were buying in 2014, be it tools or toys. It's like they're trying to train kids to be ok with this as adults.

absolutely incredible, almost unbelievable, especially for a company with such a good reputation. Thank you a lot for this investigation, what you're doing is really important!

I'm so glad this video popped up as recommended. This exact impact gun was in my amazon basket and because of your video it is no longer. Thank you so much for saving me the headache with dealing with this crap.

It’s called “value engineering”. They removed bearing and the housing to save money vs increasing price. I’m not surprised the new model is breaking pins. Regarding the switch/electrical issue, I’d have to see the internals to see the issue. I’m sad that Milwaukee went this road. They used to be the finest name in tools

See what happens when the bean counters become engineers?

I always expected something like this to happen, it happens to any company that has had a recent spell of good form. suddenly someone decides maximum profit is the aim after they obtain a big enough market.

milwaukee owes you for both limiting upset customers and for conducting the first part of their root cause analysis for them.

My boss just bought one of these for the farm shop. I managed to completely break it after a week. Our older series one is STILL going and it fell 70’ out of a silo more than once.

Been holding off finally buying one of these, for no particular reason. Watched this video, drove directly to my local Home Depot, was lucky enough they had one H96A stuffed in the back of their lockup case. It’s officially mine. Thank you for keeping us informed!

Thank you for this video, I just recently bought a 2767 and after seeing this I ran to check my model and of course H96B. So I ran to home depot and luckily found a H96A. Much appreciated. Awesome channel.

Thanks for posting this. Unfortunately, I feel like quality control is such a pervasive problem with the majority of things available for purchase these days. It’s such a step backwards.

So they take one of the single best impacts they have ever made and go let's save 5 bucks on an incredibly important bearing and is now eating shit for it. I'm sure there is an engineer at Milwaukee right now laughing his ass off and saying I told you so to everyone in his chain of command.

I have the original 2767 for a few years now and it’s FANTASTIC! It’s sad that a company can take a great tool and screw it up so badly and for no apparent good reason! Thank you for the great videos!

1. Thank you to Eric O. of South Main Auto for leading me to your channel. 2. Thank you, TTC, for this and your other videos. Just got one of these two weeks ago - confirmed the serial number was a “B” and returned it this afternoon. You guys are the best.

Milwaukee needs to do a very public recall and makes this right or they will lose many customers for years to come.

Perfect example of the "old man retiring, the son takes over the business", starts making cuts and here's the result. Not sure if that's what happened but these results are usually the answer to budget cut backs.

Milwaukee knows what they did. I am good friends with somebody who works in R&D at Milwaukee electric tool and he said they do things like this to cut costs on a model. In this day and age, the oy thing that companies value is getting more money. They aren't interested in creating a great tool legacy or making things that last for a long time. It's just all about getting you to buy a new one every year or 6 months. It's truly repulsive. Planned obsolescence is a real thing. These companies should be positively ashamed.

Good job TTC. Prime example here of engineering down a product for more profit with cheaper manufacturing. You guys are awesome for doing this stuff.

It's great to see some ones take the time to do a real scientific and full analysis. You just save me the money buying something I'd just be pissed off about two hours later. Or two lug nuts later. Thank you!

I'm guessing the meeting at Milwaukee involved a bean counter who knows nothing talking about how if they redesign the tool that can get rid of a bearing at a cost saving of $.xx per tool which turns into millions a year!!! Now they will be stuck replacing all these shitty redesigns.

One million views. One million potential buyers steering away from Milwaukee. Saving a few bucks for a ball-bearing is very bad marketing.

I myself have just recently been through 4 of these turds, all failing day one. I’ll add that along with the broken torque wrenches I had 4 of the 5ah batteries bad out of the box as well on 2 separate sets of the M18 Fuel hammer drill/impact drivers. Enough disappointment that when it’s time to update one more tool the whole lineup will go yellow and black.

So this is what you get when the bean counters get their way........ And not the good kind of bean counters!

That's going to be a big recall. Good work TTC.

I own almost everything milwaukee and hearing this and seeing it with my own eyes makes me disappointed in milwaukee I understand they want to change things up but this is going to come back to haunt them and do what toyota does if it isnt broken dont fix it simple as that.

This is a big fail for Milwaukee.

Awesome video. I can’t believe Milwaukee would let the accountants ruin what is essentially the gold standard of the 1/2” high torque impact. With the concerning reviews of all the gen 4 stuff, and now this, I’m going to need to give other brands a closer look. This doesn’t align with “Nothing But Heavy Duty.”

I'm very surprised that Milwaukee accepted your information and is investigating. I work at an authorized service center and when I have found many serious issues with their tools and have tried to tell them about it, they tell me "that's the way the engineers made it" when clearly they fucked up. More and more, Milwaukee has cut corners to save a buck and charge more.

Post-1964 Winchester Firearms (after John Olin retired), Harley Davidson under AMF ownership and Smith and Wesson as part of the Bangor Punta group are similar stories; and the list goes on! It's an old story of companies "managed" to death by bottom-line-obsessed "business" people who don't really understand their products, let alone appreciate them.

Awesome video! Sent my H96B in for warranty and looks like Milwaukee replaced it and shipped out a brand new one, will see if it’s another H96B.

Unfortunately this is becoming the norm today. Produce a good product, get a loyal customer base. Now squeeze the out maximum profit by lowering quality and building in planned obsolescence. These "value management" engineers should be fired if for nothing else their planned obsolescence did not even pass the warranty period. Thank you for the effort you put into this video. Stay well, Joe Z

After watching the test with the Hercules Ultra Torque, I was on the fence about getting the Miwaukee or saving a little money and getting the Harbor Freight Hercules. After seeing this and hearing about all of the issues I'll pass on the Milwaukee. Thanks for the info!

I just stumbled on this channel & I'm glad I did, I was planning on getting a new Milwaukee 1/2 impact, after watching this I'll be buying something els.

as a professional automotive technician, I find myself going back to air tools more for my impact needs and daily use due to Milwaukee batteries falling apart and the cost to replace the battery plus the weight of the tool

Same problem happened to me breaking lug nuts on my Lincoln Town Car. Struggled to break 100ft lbs, then died. Brought it back to Home Depot and went through 6 brand new ones off the shelf and they all had the same exact problem. Some of them would even switch between speeds while depressing the trigger. The employee that was helping was in awe as she witnessed it with me. Ended up leaving and calling Milwaukee and they said they've never heard of any issues. Very frustrating since this was the main M18 Fuel tool that I had my heart set on. Switched my entire cordless tool lineup to Milwaukee before finding out this issue. Now im stuck with all Milwaukee Fuel tools. Go figure. Very disappointed and wondering if im going to have problems down the road with the other tools I bought in my lineup.

Had an old 2767 for about 7 years now and it works perfectly. I saw the deals recently for a new one with a 5.0 battery and a shockwave socket set and was ready to pull the trigger because that’s a great deal… glad I didn’t now.

I was considering swapping all my air tools out for Milwaukee cordless tools. I think I will wait and see if Milwaukee can pull their heads out of their keester and stop making tools cheaper, and more unreliable. When I say cheaper I am referring to manufacturing costs and short cuts in materials that affect quality and reliability which tarnishes their reputation and which causes prospective and current customers to look elsewhere for their future power tool purchases. Thank you for the video and information.

I've only just recently subscribed to this channel (it really is underrated), and already TTC and all helping in the comments assisted me by dodging the H96Bs. I ordered the fancier version, the 2863-20 with one key, online through Home Depot. They messed up by sending a completely unrelated tool, so when I went in person to get a refund, I decided to settle with the 2767 (since I really don't need one key), and thankfully I saw this video during lunch the same day and made sure the serial number started with H96A. You all spared me a later headache, thank you very much. And keep killing it on this channel; full support here! Update: (10/6/22) It's the next day after purchasing my 2767, and on the first tire of the day, the tool was hesitating and bogging down on the lugs, regardless if I was on Level 3 or Auto mode, and using a fully charged High Output XC 6.0 battery. I gotta have another trip to Home Depot today after work. So be careful; you can still get a bad one even with the H96A serial. Still grateful for all the help though!

I work at home depot for my 2nd job. I'll talk to my store manager about pulling these off the shelf at my store. Not sure I'll get anywhere, but I'll give it a shot.

Is this the influence of TTI?

And to think, if they did just a tiny bit larger or stronger parts in the redesign, it might of lasted long enough to make it go undetected. You know, instead of them breaking on first use, they break right after your warranty expires.

They’re inducing a single shear point on those pins as opposed to the captured pins in the planetary assembly on the A model that has two shear points, this effectively halves the strength of the connection and if this isn’t properly accounted for in the redesign ( it wasn’t ) then you’re going to break stuff. The original design probably didn’t have much in the way of factor of safety in the parts so I’m not surprised that when they halve the ability for it to hold torque that they break quickly

I've been debating getting one recently but looks like I'm gonna have to wait and see how this plays out for the consumers and the company....

Damn... And I've been looking at getting into their M12 line... Might hold off to see how Milwaukee handles this

Very interesting! Glad I have a Makita impact… Although I recently had a Makita drill fail on me which is how I found your channel trying to seek more information about power tools, seems it’s pretty hit and miss regardless of brand.

Their costs went up and they wanted to maintain margin without raising prices going into a recession, so they made junk instead. I'm pretty sure they're doing it with more than just the 2767. Might be wise to avoid team red for awhile and see how this plays out, unless you're just too invested in the platform. Makita is likely the best alternative right now.

Every month I become more and more impressed by what you guys do (we also thank your wives for their support of this channel). Astro was damn smart to bring you into their family.

Note to Milwaukee: you're supposed to measure the beans, not count the beans...

Just pulled 6 of these off the shelf yesterday to be recalled, it's nice to know what happened but also super wierd that this popped up in my reccomended even though I've never watched this channel before

Good to know that TTi/Milwaukee is spending time, effort and money to take a great design then see how cheaply they can make it and still work. Along the lines of replacing aluminum intake manifolds with plastic--they know it is worse but as long as it makes out out of warranty... This shows that actual quality, longevity and durability mean less than short term profits. Good job, Red! Can't wait to see how the cost cutter electronics fare in the real world. Now to find a company that improves things, finds problems and makes them better VS making them worse until they fail--then bumping it up a bit. The design is obviously poor so it shows they did not durability testing--at all. Good to know the bean counters are in charge at TTi... Thanks for the info and tear down TT Channel--mystery solved.

Ordered mine on Aug 1, picked it up on Aug 13 in the case, and got lucky it's an A model. Great video with very useful info, seems Milwaukee may be trying to do right, some people are getting blue key models as warranty replacements. Hate to sound like a Milwaukee sympathizer but maybe with the covid supply chain issues that bearing became a problem. But I will be the first to admit I have totally drunk the Milwaukee Kood-aid. Also, I like to see these guys actually read their emails.

I really don't understand why they would change one of the most successful impact guns to ever hit the market. They definitely dropped the ball on this one.

Your channel is so cool, not only have you designed a way to accurately test and compare tools directly to each other, but you can also use your platform to highlight issues to bring them to manufactuers attention. Sucks that Milwaukee made this mistake but the fact that they are talking with you about the failures that you've come across and taking notes is a good sign imo. You have such a good thing going here, not just for consumers but for the manufacturers as well (at least the ones that care). Hopefully Milwaukee does the right thing to fix this and salvage their reputation they make amazing products as demonstrated by your channel.

Yipe! I'm glad I bought mine a year and a half ago. The old model has been working fine for me, but then it leads a pampered life, only being called upon to loosen and retighten three bolts a few times a year. Perhaps tool companies (or companies in general) need executives who care about long-term brand value? This seems like the sort of thing that can damage a company's reputation in a hurry.

I love this channel. You guys always tell it like it is. No BS.

Replacing a high quality bearing with washers and pegs....who could of guessed? Being in the product design, development biz and working with production, there is no way Milwaukee did not know the problem and failure rate. Thats the real crime here. Purposely screwing your customers for pride and profit. Who do they think they are ....the auto industry? My 1/2 Harbor Freight Earthquake XT has high quality bearings, its built exactly like the near 4x priced Snap On, the battery lasts forever and if it unlikely ever breaks, I just bring it to HF. No fuss.

Love it when companies make their good tools into actual trash. Good thing I saw this before even thinking about buying a Milwaukee

I've been a milwaukee guy for a good decade but this last round of impacts they put out are starting to make me look elsewhere...especially when dewalt seems to be really stepping up

As an engineer who is new to the tool world, the breakdown of the failure is seriously appreciated. I was all but committed to starting a Milwaukee collection for home-tasks, and am glad that channels like yours are presenting them fairly and honestly-hopefully they take it to heart and make some changes.

I’m just a lowly professional homeowner. When I was getting into cordless tools a few years back, the rabid Fuelbros insisted that Milwaukee was the only option. Painting a bleak picture of what my life would look like if I dared go with any other brand. Any other drill would only have enough power to eek its way though styrofoam. Any other impact would barely be enough to coerce the fasteners from the battery compartments of my kid’s toys. So I ran out and snagged the latest and greatest Gen 3 impact/driver kit from big red. Worst decision I ever made. The drill was nothing but problems straight out of the box. Dealing with Milwaukee CS was an even worse experience. Their “techs” couldn’t remedy the problems. Even after sending it back 3 times. It was like pulling teeth to get them to send a replacement. And when I finally managed to convince them to do that, the replacement drill had many of the same issues. The impact has been OK. But it’s nothing special. And has had some issues as well. Figured after that experience I might as well give Ryobi a shot. No sense in paying a premium for Milwaukee only to get harbor freight level QA/QC, reliability, and performance. Ironically, have had zero issues with the dozen plus Ryobi tools I’ve bought since my Milwaukee debacle. And I’ve beat on them harder. Pretty much have concluded Milwaukee is good at one thing. Marketing. Convincing the fuel heads that their Neanderthal tools are the cream of the crop. As they beat their chests yelling “oooog smash!” Yes, they cram power into some of their tools. But they’re buggy, unrefined trash.

My brand new 2767 also has the stalling problem

Ya Milwaukee seems to have screwed this one up pretty badly. Everyone makes mistakes and design changes can make it through testing with no apparent issues until they reach the customer. That being said, I would be curious about how extensively they tested this new model. Making assumptions it seems like they did very little testing but that is impossible to backup. At this point it will all depend on how they handle these widespread failures. Everyone makes mistakes - it is all about how you handle those mistakes when they become apparent. I am a DeWalt guy but have always been somewhat envious of team red. Hopefully they make this right. Definitely interested in the outcome.

IMO, perfect example of " Don't fix it if it isn't broken". Unfortunately like many companies nowadays, they don't want products that last because it cuts into their profits. My guess is Milwaukee redesigned this tool to purposely fail so they could sell more units, however they made it to weak and the failure is happening before the warranty run out. I can't believe for the life me that they didn't test the new model before release. Which means they knew it was a failure and still released it, shame on Milwaukee.

Hi, I have a 2766 SER:H95A and the bolt removal mode stutters like crazy today after I just unboxed it. This is the pin model.

It's rare for me to get so ticked off about a tool or brand...but I'm happy I found a video on this issue. Home Depot is VERY aware of this issue as well! I love tools more than women love shoes and purses, and have enough power tools to easily cost more than the average home value. Most of my "go-to" drills or impacts are from Milwaukee. Most of my rough cutting tools are from Makita or Dewalt. Festool for fine cutting. I also have some Hilti tools for concrete and demolition work. I've got other tools from companies like Bosch, Ryobi, Ridgid, and countless others, but I don't prefer them. I have a good amount of experience that makes my go-to preferences they way that it is. I have Milwaukee drills that I have owned for over 20+ years, and they still work like new. I take care of my tools, regardless of how much work they are put through. To me, a tool is considered JUNK if it breaks while doing a job it's designed to do. I've had plenty of experience with JUNK tools from other companies, but this new 2767 is the first time I've experienced such a horrible experience from Milwaukee. I already have a few of the 2767 A models, but needed a new one. I bought 2 brand new ones from Home Depot, and within its first use, one of them broke. I took it right back to Home Depot not really think much about it, and swapped it out. After getting back to work, we had two of them break just by torquing bolts through a variety of steel beams and concrete, which is a job that makes car lug-nuts seem like a cakewalk because it requires higher torque rating during longer impact durations. To explain what I thought the issue was in simple terms- the impact seemed like it had a few bits of broken gears inside- it would spin, jam, spin, jam, and then stop working. Keep in mind, by older 2767s never had issues through COUNTLESS of uses doing the same exact job! After going to return the 2767s at Home Depot for the second time, they wouldn't let me return and stated that I wasn't using them properly since they broke so quickly after the first incident. The person that told me this probably didn't know SHIT about a pencil, let a lot how a tool should be properly used. She even started making accusatorial statements about me scamming the store, at which point I asked for the manager who I knew from COUNTLESS times we've worked on projects together, and made sure to show that crummy employee my business account with them having bought over $200k from them just this year since she was adamant that I was scamming them out of a couple hundred bucks. All this shit because of Milwaukee's decision to go cheap on a few inner parts. The manager took care of the return and said that he has heard of the B version of the 2767 having a high return rate. I returned one, but I decided I wanted to keep the other broken one to inspect and send photos to Milwaukee's warranty claims. After opening it, I found the 3 gear pins were all sheared in half, and there's obvious damage around the planetary gears. I started my warranty claim on 9/6/2022 with no intention of ever being able to get it fixed by Milwaukee since I opened it myself, but I did it more-so for the purpose of writing a "nice" note to Milwaukee in the process of submitting the claim. I received a notification that the warranty claim had ben received, but nothing more. Usually, when you file a warranty claim with Milwaukee, they send you a notification that they received your initial claim. That is then followed by a UPS notification of a delivery box being sent to deliver the tool. I still have not heard anything from Milwaukee after the initial claim notification. If I do get an update, I will make sure to reply to this comment with that update. I can't remember the last time I've hated a new tool as much as these stupid impacts. These new 2767s are TOTAL JUNK! It really PISSES me off when a company takes a tool that is known to be the best in the segment, and tries their hardest to make it cheaper by wasting time to figure out what part they can eliminate to lower production costs. If the production costs no longer align with your profitability margins, get rid of the line completely! Don't make it physically cheaper, but also raise the price! That literally will make me go to the next competitor for my next tools...which is what I had to do and went with 3 of the Dewalt DCF899 impacts.

Interestingly I had the same trigger issue with my Ryobi high torque. They refurbished it and sent it back. Opening it up they replaced the trigger, board and motor. Been 2 months without issue after the repair.

Wow! The penny pinchers are going to COST team red bigtime on this one. I don't mind the hose on my 1/2 inch Mac Tools Racing impact...it will work flawlessly for another 25 years I'm sure.

Another example of a company cutting costs. What ends up happening is they ruin their reputation and lose far more in sales. I bought the original beast they had back in 2014. Beat to hell, but still does the trick. It's ridiculous they would change the design just slightly. I mean how much did they really save on the new design $2? Hell, just charge $2 more if it's that big a deal. Now you will have more people looking at competitors like Dewalt.

I was just about to walk out and get one. Saved me $300 just in the nick of time, Thanks!

I am just a dumb mechanic, not an engineer but even I know that supporting an axle at both ends more than doubles it's durability. I have also had trigger issues with impacts and drills in the same manor you described. I am in too deep with batterys and other Milwaukee tools to change now. Besides, I would probably just exchange one problem for another.

This is pretty sad for Milwaukee, gotta say. It's a shame to see them effectively ruin a product I guess in the name of cost cutting. Excellent video though! As others said, if it weren't for you I would probably not have heard there was even a difference!

tengo el mismo problema que colby 10:10 , la compre en octubre 2021 y en abril 2022 ya comenzo a dar problemas, con esta informacion pedire que me la cambien. saludos desde Punta Arenas, Chile

i'll wager they switched away from a hall effect sensor for the timing of the motor and are using back EMF monitoring instead, thats why it's stalling/stuttering

Great video. I’m a big Milwaukee fan. Going to put any new purchases on hold to see how they react. Thanks for the breakdown

Looks like the new dewalt dcf900 takes the cake dang

I normally use a Makita drill, tried a Milwaukee for the same job, using a large hole saw, gearbox seemed to be 'clicking' slipping under heavy load when the hole saw jams and develops real high savage torque My Makita simply cuts its power instead of shearing its gearbox.. End result... I put the Milwaukee down and used my Makita

I'm glad to see you guys covering this. Another reason to come check your channel before buying things! Great information. Thanks for this psa

Oh wow, this explains it! I got a warranty replacement for my old 2767 and this new one does the trigger stutter thing, guess it won't be long lived :'(

My brother just bought a 2767-20 on 9/15 from Home Depot after his old janky Defart died. Just got off the phone with him. He was lucky enough to get a H96A

the Original Milwaukee Sawz-all from 30-40 years ago- came in a metal box- was perhaps the greatest tool of all time..... Now , Milwaukee is just the same Chinese crap as everyone else.