Monitorama PDX 2024 - The shoemaker’s children have no shoes - why SRE teams must help themselves 

Pete Fritchman's session from Monitorama PDX 2024.
There’s an old proverb that says ‘the shoemaker’s children have no shoes.’ In other words, people with specific skills or who offer in-demand services are often so busy providing their expertise and service to others that they aren’t able or don’t have the time to provide it to themselves.
The same could be said of SRE teams and internal services, and has never been more true for developer tooling and workflows. SREs are laser-focused on ensuring a great experience for customer facing applications but their own internal services, and their internal users, can sometimes go neglected.
It’s time for the shoemaker to give their children shoes! In this 30-minute talk, Pete Fritchman, staff infrastructure engineer at Observe, will offer guiding principles and practical examples to get SRE team members thinking about how they handle internal services and customers. Fritchman will also explore how organizations are putting themselves at risk as well as outline best practices that must be taken to adequately support internal services.

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