MOTO GUZZI RESPONDS: Broken V7 850 Special 

Sorry you're still having trouble. My 2022 V7 Special also had the check engine light on after 40 miles. I took it to the dealer and the issue was the electrical connector had come loose on the temperature sender. The dealer pushed the connector back on the sender and problem solved. My dealer also said that the US and Europe have different ECU MAPS. Perhaps the US ECU MAP is more lenient in regards to engine specifics? If you could get a technician to flash your ECU with the US MAP it would be interesting to see if that would fix the problem?

What a pertinent review of the after-sales customer support service! The business experience shows in every word. Respect! Keep on riding mate!

Was going to buy the V7 but after watching this video I will definitely not be buying one. Life is too short for that hassle. I do hope you get your bike fixed soon. Safe driving

Thanks for the update. On a recent week long tour my check engine light came on. I also developed a few other issues, throttle sticking, and cold starting problems. Like you said, is the light hiding other issues. As the riding season comes to an end here in NY/NJ area I will get the bike in for service. Rubber side down !

I got my V7 special in May. Within 400 mile the check engine light came on. I brought back to the dealer and the have to have Piaggio reed the code. We found out it was the ABS module. The dealer had the bike for three weeks and I made many call to Piaggio directly. Finally the dealer took the part from another bike for me, just to get me back on the road. As of today the dealer still hasn’t reserved the replacement part. For my troubles Piaggio extended my warranty for another year.

good to know the situation cheers. i'll probably get in touch with SP myself to apply the new map to mine once MG release the fix. Bit of a trek from Bristol but ho hum. ta

You are a patient man for sure. This will be of no consolation to you but Guzzi service and customer relations are just as bad here in Canada.I did own a V7 Racer for about a year so can feel your pain.

Bought a V7 850 special new on 1st October this year. 220 miles glitch free. Saddle says it was made May 2022 so clearly a more recently built bike. Before buying I test rode 2022 model V7 stone and TT85 with 600 and 900 miles respectively on the clocks and neither showed any EML so if it is a software thing then it looks as if the later models have been resolved. Anyway good luck getting it resolved as they are a lovely bike. 👍🏻

I have a V85TT Euro5, the fuelling was very poor, I fitted a V Twin Boost which did improve the running but still not as good as I’d like it to be so 2 weeks ago I had the annual service and my dealer said it had 2 ECU software updates and now runs as it should. I know my issue is different but hopefully the new software is now available for the V7 850cc and resolves your bike issue!

Thanks for posting this. I was thinking very seriously about buying a V7 but after watching your video I'm off to talk Interceptors with Royal Enfield.

I've been waiting for a lock set for my 2021 V7III Stone since the beginning of June. None available in the UK, so have it on order from Italy. Luckily we found an Aprillia 125 ignition switch was more or less identical and only cost £35, delivered the next day, compared with the £210 for a full Guzzi set.

I had a similar issue with my functionally identical 2021 Stone earlier this year after about 1000 miles. I did experience a misfire when the light came and although the misfire disappeared the warning light didn't. Long story short I called Moto Guzzi and my local dealer to whom the bike was recovered. It took 5 weeks for Guzzi in Italy to produce a map that works (the bikes now at 2500 miles with - fingers crossed - no further occurrences). There was an amount of swapping out of parts first before the map solution. Apparently Piaggio group use the same ECU on most of their range, but it's mapped differently for each model. Like you I don't understand why the issue affects some bikes but not others.

I had the same support issue with v-strom1000 spokes corroding- original dealer went bust without doing anything, Suzuki UK said go away, Suzuki dealer (Haselmere) who didn't know me from Adam took it on, got the spokes replaced under warranty- no fuss, no drama, just got it done.

Like you I have the same problem with mine. Had the bike since Sept 1st and it’s been into the dealer three times already for this issue. The last was just this last Saturday and new software was available plus one adjustment which evidently needed a crystal ball to know. So far so good but I’m not holding my breath. Let’s hope it’s all sorted soon and just like you, just keeping on riding in the meantime

I test rode a 2022 model, and I enjoyed it very much. I’ve decided to buy the 2023 model this week. I want to thank you for sharing your story through these series of videos. It’s really useful to be aware of these matters. The bike is stunning and gloriously fun. I’m coming from a 2013 Bonneville, which I’ll keep for a while I’m case I run into issues with the Guzzi. 😅 Cheers!

Hey,Man. Feel deeply sorry for your situation. Hope they will fix it. Was going for this motorcycle as my first bike. Read all the comments, and im of to buy something different.

Thanks for the update. By "imminent" for the update, if this goes on long enough you will have a bike you can't ride as the engine light is an MOT failure. As for your options, you would be more than within your rights to reject the bike for a full refund. I know that it's a rather drastic measure, but it might be the only thing left to do? If you bought the bike on finance (including PCP) you might want to get in touch with them too. Do this soon though as your rights diminish as time goes on. Such a shame, gorgeous bike. Good reaction to the silver car by the way! We really have to ride expecting this to happen don't we?

I have a "September 2022" Aprilia Tuareg 600. (Piaggio Group.) In common with a lot of other motorcycles identical to mine, there is a fault in the map that kills the engine for a 10th of a second every now and again under steady throttle conditions. No CEL thankfully! Aprilia have released a new map and cured this fault on every machine that has had the new map, so it is possible to do these fixes. My bike will get the new map on first service mileage. I commend you on your perseverance and have my fingers crossed that you get a satisfactory outcome. 👍

Hang in there! 💪

I feel your frustration. Sadly I think their not even working on up dating the software! as you said it don't take five months to rewrite a bit of code! Their just hoping to wear you down until you give up or just remove the bulb/LED. If you bought it New then you could reject the bike as faulty, return it & demand a full refund, only if people do this will they be forced to really address the issue. Good luck.

I share your annoyance / frustration. Really loving the bike (same model as yours and my first MG * ) but very disappointed with Guzzi's disinterest in the fault which, as you state, could be dangerous if a serious problem arises. Light actually went off yesterday for about 30 miles ( I rode very carefully ! ). * hopefully, not my last !

Sorry to hear your troubles, had my 19 v85tt from new, had a few sensor issues and other issues, gave up and flogged it on as the dealers/guzzi are useless. Loved the bike but aftercare was non existent. Currently looking for an older guzzi with carbs and minimal electrics

Fellow v7 owner here, although the earlier 111. MG customer care does take the biscuit, I went through 3 sensors and a very expensive speedo under warranty. Thankfully after the early wobbles it’s been reliable. The poor old dealers must pull their hair out, very little back up. Anyways always have a Japanese bike as back up, on my 3rd SV650 commuter and never had 1 issue.

MC Dealerships need to step up their game and after sales service. Instead of one person palming problems off to another and before you know it the whole problem has circumnavigated the globe. Great video. 👍

Currently on sorn ( just keep one bike for winter trips... I know, lucky jim ! ) but recently had first service, collected & serviced by P'borough supplier, where I'm told 'the mapping etc. is now sorted'. Have run thengine a couple of times and it looks as if that's the case with the warning light (i.e. - it didn't come on) . Will update if there are more /new problems when doing some decent rides in the Spring. 🙂🤞 Ride safe.

I saw a new M.G recently and fell in love with it There is no way I will touch one with a “barge pole” after watching your experience, their customer service stinks. I currently own a Suzuki VStrom 650 and had trouble with the engine check light. I used the diagnostic plug to diagnose a faulty front injector There was no faulty injector the engine was running perfectly Six months out of warranty the same problem Suzuki replaced the ECU for nothing six months out of warranty No problem since

Very sorry to see this, I can very well imagine it takes away the new bike enthusiasm. Really odd as usually Guzzi acts very committed to their bikes. Maybe everyone just busy to get the new V100 out of the factory. Anyway, I cross my fingers they'll sort it out soon. Just for the record, I also have a V7 850 Special with no problems at all.

Sorry to hear, engine light still on. I have same bike in Western Australia, built end of 2021. bought new this year the bike has done only 2000kms, the problem with my bike, the mode button only changes the display, trip, milage, clock etc. some times, so most times pressing the button nothing happens.

So it is a magnetic pick up (on the flywheel) like an abs sensor. Wondering if the sensor is misaligned (physical issue) or indeed software issue?

Same problem on my Moto Guzzi 2018 V7lll Carbon Dark. Usually happens when mine gets dew, or a little wet. Eventually mine turns off on it's own. Then comes back on days, weeks, or months later. Very frustrating.

I’m sorry for all your difficulties with Moto Guzzi. However, it has help me decide to buy a Triumph Bonneville!

I've had the same issue, rode it for 3 weeks (400) miles then the light came on and engine ran erratically. It went back to the dealership who had it for 9 weeks, I picked it up on Friday and it seems ok. To keep it brief they changed multiple sensors and the ECU to no avail. After asking for my money back they finally pulled their finger out. The tech there said that he had read of your problem and the letter. After a final remap on Thursday the issue was resolved. He reckoned that Motoguzzi have updated the software regarding the light. I'm hoping that it's sorted, it has ruined the experience with the bike. I wish I had bought the Enfield Continental. Good luck with yours.

You're not alone, I bought a royal enfield new that does the same, check engine light on, reset, then comes back on. They say keep riding as it doesn't mean anything, their demo bike did the same, it's not a real fault just a sensor being too sensitive. Apparently, a new map is out that fixes it now. I took a different view though and am just enjoying my bike, it doesn't bother me as the bike is running well and I bought a OBD reader to check the same code is thrown up every now and then. Such a shame that a light can ruin your enjoyment. I hope it gets fixed for you. By the way, these guzzi's are great lookers and might even be in my future to replace my triumph.

Typical, I collect my new V7 Special tomorrow😂. I will look out for this problem. I hope you have the issue resolve very soon.

My bike is a 2022 special I’ve done just about 1000 miles with no check light coming on. I can only assume that as you say some have been fitted with a faulty sensor. With that being the case surely a new sensor is the answer not a software with larger tolerance in the mapping.

Beautiful bike Dayv, hope the fault gets resolved soon. Also, 12:40 Classic Renault driver.

I have a 2020 here in US. I wonder if they have a different map for us. I’m a software dev too.

Hope you get it solved soon. I like you love Moto Guzzi. I actually went to trade in my Bellagio (940 cc) for a v7 850 special but didn't get offered a decent trade in value. It turned out to be for the best as I paid £330 for a V7 petrol tank and £70 for a V7 seat and converted my Bellagio into a V7 with 940cc 74bhp engine. I love the bike and after hearing your story feel that older engines with less emission restrictions are actually a better proposition. I'm sure Moto Guzzi will come up with a map or software fix soon but like you say it's a poor show from them so far. Goodluck.

I love moto guzzis but the only way to deal with this is not to buy their bikes and tell the dealers loud and clear that this is not good enough. Will MG fail as a result, no but if everyone does his then somebody might start to think about their customer and dealer support. Not good is it. I won’t be buying a new one anytime soon. It’s not good enough to just say oh well they are a bit unorganised. My mate had a Laverda sf750 in the 1970,S when they had three dealers in all of Australia, it had a big end bearing failure, the only one ever known, what did the old school dealer do? Shipped the engine to Slater bros in the UK to have it analysed and sorted. Within weeks it was back, fitted ; free of charge, and the reason explained ( pinched oil breather pipe fitting) now that was service, so , it can be done if those responsible have the guts and mind set to act.

Keep going, Dayv, you'll get through the wonderful world of Italian customer service eventually! I ride a Griso 1200SE (had a Breva 1100 a few years ago too), so any issues get sorted by Baines Racing, who are about 200 yards from Piaggio UK, at Silverstone. You're bang on with the difficulties of getting an old engine through EU5 & keeping it reliable, especially as Guzzi's mapping is generally poor. I'm getting a Beetle map for my Griso, not sure if there's one for the V7 III or your V85TT?

I am sorry to see you are still having the same problem. I would also be concerned that the always on EML could mask any number of other real issues. I wonder if the same problem affects the V7 Stone version? A few weeks ago i bought the same model as you have and so far the light has stayed off. I would have expected, in the time that has passed since you raised the issue, that the readout from the bike would have been examined and that you would be told what component is causing the EML to remain on. In short - "what the trouble code says". Most "check engine" warnings on cars are for failing of emmission control components. In many countries to continue to drive with an EML showing is illegal due to the emmissions rules. I don't think UK motorcycles are subject to the same rules as cars as motorcycles are not yet emmissions tested. Hence all the bikes that are de cat.

Hi I’m also a owner of a v7 stone night pack my bike is 2019 model I’ve had the bike from new done 20,000 miles and I had to already replace the steering bearings and the front rectifier all because of corrosion my dealer said there was hardly any grease used in the bearings and said for a 2 year old bike it’s pretty bad and with the rectifier it had taken 2 months to get the part as there were none in the country and Moto Guzzi Italy had none in stock either so had to get from china so I do feel your pain I know it’s not quite the same but I think the dealer network is quite poor and I actually take my bike to a royal Enfield dealer who used to be a Moto Guzzi dealer and they said they couldn’t deal with Moto Guzzi no more really bad service even for them who sell the bike for them to many complaints so they stopped working with them . I love the style and I love riding the V7 but the dealer service really lets it down. Hope you get it sorted soon

Remap to Euro 4 specs ??

OBD2 scanner is where I would be investing my time while waiting on the delivery of the replacement part....simply because one can perform fresh engine diagnostic checks and eva;uate the current engine condition while using the bike , not too mention checking for other issues and evaluating detailed code readouts on the bike. etc etc..have you considered this? I am considering buying a Moto Guzzi at the moment and reside in Canada...after watching your videos I am strongly leaning towards buying the 2021 year model or maybe not at all.

I am kind of waiting for Moto Guzzi to do something more interesting with the colors and trims with the v7 850 like they did with the v7 III. The v7 III had the Anniversio, Carbon Shine, Carbon Dark, Milano, and Rough. I have the 2018 v7 III carbon shine with added OEM fork gators which to me looks really sweat and unfortunately when I look at a new v7 850 stone and then factor in that I dont want a bike with spokes like the special, I can't make the switch.

My new Moto Guzzi V7 850 was fine until the first service where the union holding the oil filter cover to the engine casing was found to be cross-threaded in the factory. This is located on the sump. Once the filter cover was opened by the dealer the thread stripped. I was told I would need a new engine having only covered 900 miles. I complained bitterly. I really wanted to hand the bike back having lost faith in the machine. Mysteriously the problem previously requiring a new engine seemed to be easily fixed with a replacement union. Whether the engine casing was not damaged after all or there was enough thread left to hold a new union in place I suppose I’ll find out if the engine leaks oil or the problem recurs at the next service. There was no way to discuss the problem with MG/ Piaggio.. They didn’t address my wish to return the bike. I don’t even have any correspondence about the issue. A dismal experience. I understand your frustration.

Stunning bike. I'm thinking to replace mine with v7 Hopefully It's been fixed now. I have a similar issue with my bike 🚲

I disconnected battery and that appears to have re-set the check engine light. I haven't had a chance to ride it since the re-set. We'll see what happens next. Now I'm wondering if the first owner - who only put 673 miles on the bike! - had the same issue and decided to trade it in. The dealer where I bought it didn't mention anything to me, though. Not that they would...

I have a 2021 V7 which looks identical to yours except mine is the American version with a larger tail light and turn signals. No check engine light on mine, but mine has the "Guzzi stumble" around 3000 rpm that I've kind of gotten used to now. I think any vehicle made in Italy will have one major quirk. I also own a Fiat 500 that has a starter issue which it's had since new and I've also gotten used to.

I had the same issue on my 2021 Tuono 660, I had the latest software installed but the light remained lit. Then my service performed cranskshaft calibration process and voila sice then not a single problem with warning ligts or anything else. The caliration took 5 minutes to be finished. Hope it will help you.

Just a thought here. I'd be tempted to check the signal from the crankshaft sensor. If it's of low amplitude that would trigger a fault even if the signal is good enough to allow the bike to run?

Thanks for the information on your issue. I find the real issue to be the non-service you are getting. Much worse than any one issue on any one bike. Did you ever get the new map and did it correct the problem? Also does anyone know of a method to remap the ecu yourself.

What happens if you go for an MOT with the "Check Engine " light on?

It is truly scandalous.. Can you imagine buying a new car with the same issue?...you would want your money back!.. Always wanted a guzzi...but just havent been brave enough to spend my hard earned cash on one!!..i was really tempted by this model....but purchased a triumph 1200 gt pro instead....but...have had the spanner light on for the last 6weeks!!..takes the enjoyment out of it!!

I sure like the MG, but your experience has certainly turned me off on purchasing one. I was scheduled for a test ride last week and I cancelled.

Hey there mate sorry to see this problem i feel your mood, i hoop it will be resolved fast........maybe stupid question but have you tried disconecting the battery totaly for a hour and then startup the bike again?? Gijs

How about dealing with the dealer and the service center for a change instead of emailing the Italian home company?

Was considering one of these, can you do a follow-up video, be nice to know if it got fixed

I bought a V 7 850 Stone in May 2021. After i left the Dealer, the check engine light appeard. The dealer Made a few times a „reset“. Every time the light appeard again after a few Kilometers. A few weeks later the dealer made a software Update. Since then i drove 15000 Kilometer without any Problem. So i can not understand, why your Problem can not be solved in short time. I can not believe, that there are different software Updates in Germany and England.

Just bought a used 2018 V7iii Milano with only 673 miles on the clock. At 1,300 miles, check engine light came on. So, now it seems I'm headed down the same path you've been on. Since it's now late August, 2023, has your problem ever been resolved??

Hello cg, still got the same issue, you are not alone. The dealer did a full diagnostic and synchronised the flywheel. This gave some improvement, the light pup’s up , flashing, but disappears after a few miles. I’ve made a ticket an MG and their response was : “go to the dealer “ 😳. As soon there is improvement a will let you know. 👍

I own mv,s and a ducati, and hope to order a v100 in new year, my first Moto Guzzi. They need to introduce Lemon laws in Europe and Uk that they have in US. It tends to light a fire under manufacturer a..e. they have 3 attempts to fix problem I believe, or they have to take vehicles back and fully refund you, and the Lemon stays on the registration like our V5 has category B or c. Ducati have the perfect system where Italians are allowed to do what they do best, and Germans handle the rest marketing and customer care ,MV,s in a good place at the moment the Italians were removed from running the company, and left to do what they do best,brilliant design and engineering. I know your frustration its a culture thing sadly.

Based on your ( much appreciated ) comments about Guzzi’s incompetence I cancelled my order for a Mandello and am sticking with my BMWs !

I’ve never understood why customer service departments use “Non-Deliverable” email addresses. They have a difficult job, for sure… but it is your job to deal with these issues. Customer service is what defines most companies. Just do your damn job MG!

If the light was on would it fail an MOT??

dear be patient friend of mine is a mg dealer.he told me a while back that there is a problem with a certain series of v85 and v7 similar to your problem and even finally stalling it. 2 of his customers finally received a new motorcycle from MG. the others were eventually fitted with a new wiring harness and ecu. there would be an error in the wiring harness of a certain series, but they do not know at which vin numbers the wiring harness of that supplier is mounted.now I have to admit that these customers have waited more than a year before they received a new motorcycle or wiring harness. They are not fast at MG, but it will eventually be resolved. greetings from belgium.

Well if that's there attitude I won't be looking at a guzzi anytime soon !

Has your issue been resolved yet? I spoke to a MG dealer recently who said the fault was caused by the ECU being over sensitive to any misfires/backfires, tripping the warning light. He said MG have issued an updated map which sorts the problem and that these are available at servicing. Has this been offered to you? I'm still considering buying an 850 Special, so I've been following your woes with interest!

Sorry to hear about your issues, it's very frustrating and takes away from that new bike experience. The V7 special is what I would go for, I prefer the look of the analog gauges to the other V7 models but I also like the paint scheme of the "centenario" version too. Not sure that dealers in the UK are any better or worse than dealers in the US, I've dealt with them in both countries. The differences seem to be in what the law will do to assist you. I left the UK many years ago and now live in Southern California, California has a fairly good "lemon" law whereby a dealer/manufacturer can be forced to take back the vehicle or replace it if it's had the same issue three times and prevented you from using your property. Other states here have different interpretations of it, some don't have it at all. Did u check into the UK consumer protection act? Not sure if that would help you or not, I've been gone a long time. I suspect that Guzzi are well aware of the issue and that it only affects a certain batch of sensors or a specific V7 production date run but they do not want to issue a recall and will do a "fix on fail" if the issue rears it's head. Best of luck with it, I hope you can get it resolved soon. My heart was in my mouth when that car almost pulled out in front of you, I was grabbing the front brake too as I sat at my desk watching on my laptop!!

Dayv. I left a comment on your 9 August video regarding the MOTO GUZZI TECHNICAL COMMUNICATION G_220377_TC_EN 19/04/2022. You replied that you bought your bike after that date and so it had already received that ECU update. My bike has since had that ECU flash update and it has solved all the problems I described in my previous comment. I just wanted to double check. Did you assume that your bike will have already had the update because of the date you purchased it, or has one of your dealers actually connected your bike to the diagnostic kit and confirmed it? It just seems strange that MG are working on yet another update for exactly the same problem. If everything is up to date, then yes, it sounds like it might actually be a faulty sensor.

These issues have put me right off purchasing, good customer service from both dealer and Bike manufacturer is imperative. Such a shame.

Greetings from Australia. I have just picked up a new V7 850 Special and after 200 Kms I have the same problem. Already been back to dealer once, hoped the problem was fixed but unfortunately the light has come on again. Going back to the service department on Friday 14th January. Will let you know the result. Cheers

Here is a story of a manufacturer standing behind their product. A local piano dealer was asked by the manufacturer to completely destroy a new unsold piano after the room was flooded with approx. just 3 inch of water. They are so protective of their brand that they didn't want anyone to own a product that could potentially have a problem. The price of the piano was approx. 90,000 US dollars! The manufacturer is Japanese and they put their family name on the product.

Would you recommend for me to buy motoguzzi 850 special?

Damn, that's quite laughable really. I got R9T and had W800, both air cooled retros, with zero issues... Just saying. Nevertheless V7 is a lovely bike but prefer 750 personally

As former technician and after sales manager for the Piaggio group brands I feel your frustration. Just my 2 cents here; Regarding your comments on the hardware, there are always manufacturing tolerances there, and these tolerances could add up and create dynamic issues in certain conditions. And having these big lumps of an engine perform to Euro5 standards is quite amazing - but I can also see how the slightest of imperfect fueling could cause the CKP-sensor to read an error. But as you said, this could probably be fixed with a filtering of that sensor in the software. A good example if this is Aprilia RSV4 from around 2017, they had issues with the key switch, or rather that the ecu aknowledged an off signal from the switch and therefore turned everyhing of briefly. This was just a microsecond of input and nothing was actual wrong with key switches (according to the spec that it was manufactured to at least) So Aprilia implemented a programming that only allowed "key off" functionality after a certain length of signal input, i.e if it was just a few milliseconds long of a signal nothing happend. If it was longer then the ECU switched off. And an error message for this was logged but not triggering an check engine light. I'm not sure of this but my theory is that the maps for EURO5 are quite heavily controlled in the homologation process, more so than before. And making a change to the RPM-signal filtering might have a big impact for overall fuelling (or no real effect at all). So my theory is that it might be a quite extensive job to R&D this matter all over again for MG. They are quite clever engineers in Noale, but they are limited in amount of staff so I can see that this could be quite an issue for them to solve quickly. In earlier years I know these types of issues have been sorted quickly in an Italian matter; just creating a map where the error doesn't get triggered as easily 😊 But this was before EURO5 and I think they'd be braking some laws by doing such a solution these days (i.e Volkswagen dieselgate) On a dealer level I did my self use the US maps for some Aprilias to try and solve similar issues in the past. But if my memory serves me correctly P.A.D.S got more selective on what maps that could be downloaded, just to avoid a "dieselgate"-possible scenario. Also some hardware on the bikes are, sometimes, different comparing a EU mapping vs US mapping, so other codes could be triggered... I just wanted to shine a light on that it might be far mor complex then just writing a new code and sending the map out. I'm sure the engineers knows exactly what the issue is, but solving it within the parameter of the EURO5 homologation is my guess as to why it's taking longer time than one would like it to... But the customer service aspect is still a point of annoiance... I've been dealing with those HelpDesk tickets going unanswered too... This was ALWAYS a sign of a bigger problem needing some engineering and investigating, but what they then do is that they totally ghost you and you stand without any info to pass on to the end customer... I learned the right channels to bypass the official ways and then could get some of the record info so I could have some sort of dialouge with the customer affected. But you didn't want to missuse those channels either, any "under the cover" info that popped up on an forum somewhere ment thar channel was burnt... This is just to get you some insight in how it could work behind the scenes, at least back when I was working after sales. This is just shed some light and that your dealers might be working there *sses off to help you but sometimes there would simply just be silence in return from the factory. Also the factory could be working superhard on the issue and fully aknowledging your issues - but not communicating it properly... So seeing your video here I see that communication skills is still something they need to work on... But hang in there, the V7's are lovely bikes (had one my self) so this will get sorted and you'll have many wonderful, troublefree, miles on it in the end I'm sure 😊

I had a 2013 V7 and I've been considering purchasing a new one. So, I've been following this "adventure" and am very disappointed in MG's handling of it with you. My original Guzzi dealer went out of business, and I've been less than impressed with the closest dealer to me in their handling of service and customer service issues on another brand I purchased through them. Though in their defense, I guess there just aren't enough of these bikes sold for them to accumulate a database of first-hand knowledge about specific bike problems. In any event, I'm interested to see how this eventually turns out for you. If nothing else, it possibly presents an argument for buying an older Guzzi that is not victim of the Euro-5 requirement that's strangling air-cooled engines and will eventually result in their demise.

Sounds like Guzzi. They make great bikes but in small quantities relatively speaking. So odd problems are not going to occur en masse I would say that customer service varies by dealer quite a bit

I'm watching what moto guzzi will come up with I'm going to Birmingham motocycle show and was hopefully going to order the v7 special but this problem your having is putting me off

I was considering the Tuono V4 and your bike. But after trying to get a quick shifter for Aprilia for my Tuono 660 being harder than getting a man on the moon. I thought. You know what. Your local dealer network sucks. FRO.

I bought a new V7 Stone 850 in July 2022. Not done many miles yet (~1200) but got the first service done in October when the dealer did update the map. Yesterday, whilst riding, the engine light came on and the engine shut-down immediately. Fortunately I was on a minor road (imagine being on the M25 in busy traffic at 70mph and that happening!). I coasted it to a lay-by. Engine would turn over but not start. Light still on. Got the guzzi roadside assist out. They came in 25 mins, tried starting again and it started. Chap said he'd follow me home - which he did. All seemed fine but light still on. Rang my dealer. Suggested I got Guzzi assist to bring it to him so they can investigate. My bike was picked up this morning. Hopefully they can sort the fault, but what concerns me is that the engine died... Shit, I'd rather (potentially) damage an engine than kill myself because the emissions were out of spec for a few seconds! I think I am going to write to MG about this. Good luck getting yours sorted.

EML is now an mot failure. In theory you could be prosecuted for not being road worthy. By them saying ride it they are advocating breaking the law. It's all ifs and buts. Please look into the legal side of a road side stop.

In cold and humid weather that seems to be a common problem with italian bikes.

Having the same engine light issue.

Moto Guzzi certanly have a very interesting way of doing business. Their customer support is just rubbish. I ended up selling my very beautiful California Touring that was unreliable just one too many times and buying a brand new Indian Springfield.

Although it’s a technical problem the biggest issue for me, after watching your story is the contempt suffered. You parted with good money and got fobbed off. I have been watching very expensively produced ads for the new Mandello. I’d like one but after hearing this sorry tale I think I’ll avoid. I wish they spent a tiny bit of that ad money on actually making your bike right as it’s now wasted on me. I hope you get it sorted but they really are a shocking, slack bunch.

3 repairs for the same issue, 6 total repairs or 30 days out of service..invoke the lemon law, they have to return your money or replace the bike completely.

I could think of an alternative 'c' word to company to describe Moto Guzzi...

Hi,i am Sorry... è sicuramente grave che Guzzi...non dia alle officine autorizzate extra Europee tutti gli ausili software e schemi elettrici ed elettronici in tempi brevi,alla fine anche se casi rari non ne esce una buona immagine di serietà Io in Italia ho segnalato con foto un problema inerente delle macchie sul cerchione posteriore che siccome risulta verniciato al cromo e non cromato come una volta .. infatti devo pulire il cerchione ogni volta che esco..se no rischio di nuovo...in effetti M.G. ha subito spedito non solo il cerchione nuovo ma anche la gomma tutto in garanzia..nulla da eccepire...per il tuo problema della spia a me non è mai accaduto fino ad ora dopo 14 mesi e 5000 km...penso come hanno detto altri che sia un problema di falso contatto o di aggiornamento software per le moto che vanno fuori dall' Italia e comunque ripeto brutta storia... spero che ti risolvono il problema!👋

Italian logic 101...... Remove the check-engine light and call it a day...then send a thank you letter to Great Thundberg.

Its basically being a proper Moto Guzzi. There was always something going on with my LeMans 3, but it never prevented the bike from being a reliable runner.

Oh please , just ride the fu&$ing thing ! My friends Triumph grenaded the engine at 2500 klms.....that's a problem.

Any update on this please?

If they can't advance beyond a pushrod v twin design that's ancient, why would anyone trust them with ecu's and modern day electronics? It's a handsome bike, but Italian character is something I'm happy to live without!

Sorry to here about your problems with your bike did you know though if you write a letter to moto guzzi they've got to reply to you by law and maybe give you a call answers you want ie when there

I really like MG bikes but this sucks and is why it puts people off buying them.

I would have given them the bike back and asked for my money back which you were legally allowed to do when it happened.

Actually, there is something I can do- not buy one! It was on my short list but now......

Food for thought : A) worry, stress and disappointment is a creation of your mind. Moto Guzzi have you covered in the event of major damage or problems developing due to the red light being on and excluding any other warnings. Your bike is a loverly retro style bike so divorce your concerns and enjoy it to the full! B) I am not a guzzi rider, 2 x Royal Enfields, Ural side car and a Triumph Bobber, all retro style bikes in the man cave but no modern Guzzi bikes. However i discovered and followed CG Rides and have brought your adventure to the attention of many others. This posting is but three days old and has 4128 views! That's at least 4000 potential bike people up to date on how stupid the PR department at Moto Guzzi are and says volumes for the tech department! Someone deserves a pineapple with a boot behind it. Please keep us posted but enjoy your ride!

Their service seems really poor, shooting themselves in the foot.