My Bambu AMS died after only 1 year 

I can tell you from experience that they will NOT send us backers a replacement. Us non-influencers get the run around and it turns into a fight.

I really appreciate the fact that when you contacted the manufacturer that you presented yourself as just an average consumer, or like you said average Joe LOL hahaha. It's a bummer that they discovered who you really were for the resolution was completed. Thanks for your honest reviews / opinion.

Not maintaining support for older variations of the machine, and only stocking solutions for the current iteration is a total DJI move.

I 100% believe they treated you differently, I've had a few defective minor pieces and I had to go through several emails and videos to send a $10.00 part to the point that I was going to submit a return on it since it was less than 2 weeks old. It's unfortunate that special treatment is only recognized when you have a presence on RU-vid.

Prusa's mascot should be a Panda. Cause it eats Bambu for breakfast.... Ba dum tss.

I have a kikstarter machine as well, and I have had to change several things in the printer itself, such as fans, hot end boards, etc. I have also changed a couple of the 1st stage feeders, but bought them as soon as they were available, and so have the ones that are compatable. For the price I paid, I would expect 3-5 years of use, at least. I understand having to replace components occasionally, but, still it's a sizable investment. FYI - The machine I ordered last December has had nothing replaced in it. (The printer, not the AMS) I have actually had more trouble with my two newer AMSs than with my kickstarter one.

So I bought a P1S and a month to the day later it quit powering on properly. It would let me start a print from studio but not the screen, as the screen was just lighting up. Support assured me they would walk me though fixing it whilst also promising it would be fixed in the end. I know the printer is only a month old, and I guess when it was built the cable between the MC and the AP board was not fully seated on the AP board side. After I clicked it in all the way (as support linked me to a guide about) it has been working perfectly. Just wanted to share as nobody ever shares the good with their support.

i have confidence in bambu as a company. i'm impressed with everything i have seen from my bambu labs A1 so far. the ease of use. the quality. the looks. the speed. the power use. even the packaging it came in was impressive. the fact that the original A1 had a bed cable problem and the one i ordered was already a V2 that had the problem solved. you just won't know if the actual product you buy is as good as it looks YET. there might be an issue with your product but i think they will deffinatly help you. and their development team is deffinatly quick to come up with an improvement on the same design.

I just got my first Bambu X1C with AMS this last weekend. I do have higher expectations on the support with them than I do with Creality. The support i've heard from others is one of the reasons I got it as well as the mulit-material support. I have Creality's and I'm not afraid to wrench on them but I wanted the Bambu so I had one printer I didn't have to wrench on much. I hope the support does not suffer because I'm just a Joe in the world.

I had some issues with my AMS but it was because I was using cardboard spools with those adaptor rings, until I got fed up and printed spools to replace the cardboard spools. Problem solved! All reviews I see regarding the AMS are people doing heavy color printing. I see the AMS more like a convenience to handle materials but I focus more on functional builds so I seldom print multicolor and definitely avoid printing multicolor with multiple filament change per layer. SO if you really use the AMS so heavily it is likely to wear soon or produce issues quickly. In the end it is an accessory full of relative fragile moving parts. I don't think they can make it more robust without cost going crazy so if you print multicolor often expect a higher failure rate than others. Still this kind of review is really valued and I like the approach and the honesty. For the regular hobbyst printing a few items per week Bambu seems to be an awesome product and I think it will last for at least 5 years without issue. For production the printer should be fine, but we need to wait until that time and see. However, reviews must compensate for the output/time and not just time. This printers can churn stuff at a much higher rate than most models that have passed the test of time, so comparisons must adapt to the new circumstances. Maybe a 3 years life cycle in a production environment is much better if you have 2 Bambu Labs doing the same job than 5 Prusas that will live for 5 years. I expect people will keep making reviews every few months to report on the endurance and reliability of their printer.

Everyone watching this video wants to know the long-term review. I expect the printer to last just as long as a laptop from the same price point (about 5 years). When I recommend the printer I tell people it will print great out of the box for a beginner, but don't expect to be able to repair it by yourself without help if not experienced and mechanically inclined. Fantastic video and love how you went about the support ticket.

You asked about "what would be a good benchmark for value?" We probably need a metric. I think a calendar is not the best marker of value. The first factor is raw (kilo)meters of plastic extruded or hours of continual operation. These numbers are tracked by the firmware and are available on most printers. Assuming you don't have to swap the motherboard out on a regular basis, which brings me to: The "fuss" factor. How many hours of human effort are expended to set the printer up. How many hours are spent repairing or maintaining the machine. How many days has the machine been idle awaiting repair/spare parts/etc. Finally the raw cost. Outside of filament, what expenses went into purchasing the machine, upgrading the machine, repairing the machine, etc. Though we do need to somehow factor in the cost of basic repairs vs. the costs of adding an additional capability.

just gotta love the treatment you get when you have an audiance.

I just ordered and received the X1C. I am new to 3d printing, 52 years old, so time is a precious commodity for me. I wanted something that worked out of the box, so I could concentrate on the maker aspect and not the tinkerer aspect. I was on the fence between the X1C and a Voron 2.4 R2 build. It was the "Influencers" all saying the same thing, "The X1C just works" that convinced me to go with the Bambu offering. There isn't a lot of information about the longevity of the AMS units, so your content is very much welcomed and encouraged! Keep up the great, unbiased, and honest reporting.

I have had similar experiences, but way more of them. I eventually gave up, the printer was simply not reliable at all. I found that running carbon fiber through it all helped some, but clearly it is a tolerance issue. . Bambu has been making so many changes and no longer really support anything from previous machines and it is kind of disheartening.. Being closed source, if they stop supporting something, you are SOL as you have found out. I had a similar issue when they recognized me as a creator, however I paid for my machine. I was at the end of the road, no further things, the machine was simply not working. When they realized I was a content creator the entire conversation changed and they were now willing to help again. THEY DO NOT PROVIDE THE SAME SUPPORT TO NORMAL USERS and that is a huge issue. I refused any special treatment and dug my heels in, my second X1 Carbon has been returned as another lemon. Real issues overall. Support inconsistency, especially when they recognize you are a creator, is a MASSIVE issue that they need to get figured out :/ I am glad they solved your issue, but yeah, we both know they would not do this for a normal user..

I've x1c since April 2023, almost 2000 hours of printing, mostly Fiberlogy ABS, was my first printer, at this point I'm into 3D printing all the way. I'm creating things that was never available to me, like huge 3D maps. Do I trust Bambu as a company? Like any other company with their claims, means not at all :D Do I recommend this as starting printer? Yes, all the way. Why? I've manny friends, that bought some cheep 3D printers, and at some point they dropped using them, because the constantly failed prints. With bambu, without any experience you can print reliably, and I think this is most important thing in their printers, User Experience, that just works.

I don't know about most people, but I do watch longer term reviews of products I'm interested in. I've been considering a Bambi p1s among a few other options.

Great video, we all appreciate your honesty, so many influencers simp for their sponsors.

Using proprietary parts and not stocking them is a deal breaker for me. Given the cost of this printer it borders on fraud. If you're not an "Influencer" you're out of luck. I guess they figure if they can keep the influence simping for them, they can keep the regular consumers fooled. I'll wait for alternative multicolor printers to become available. I do appreciate your attempt to provide a fair assessment and hold their feet to the fire. You almost made it.

I have had similar issues with my Kickstarter AMS. With a long path to the print head and multiple driving mechanisms for the filament, i no longer expect any filament to work. I stick with filament that has proven AMS friendly. I use the back for the ones that have not worked well in the AMS. Filament that has inconsistent diameters or isn’t straight or true may have too much drag or worse. Some spools rotate poorly in the AMS and I’m not talking about cardboard ones, so I avoid those too. It has reduced the situation to occasional problems. The AMS is very cool, but it’s not bullet proof, so I have tried to adjust to that reality accordingly. It’s good to know ahead of time that there are no spare parts for Kickstarter AMS units and that even a new AMS unit may not work with the Kickstarter X1 Carbon. Thanks for keeping us all informed. This printer has been a game changer for me and has made 3D printing much more enjoyable. I’m waiting for the larger one.

a lot of fair comments here but also it feels like Bambu are being put in a lose-lose situation by everyone. they treated you well as an influencer, will they treat everyone the same? probably not, and neither will most companies do they have longevity? as you pointed out we can’t know that yet, but you didn’t exactly sound promising either. it very much sounds like you expect them to fail, and your experience with a KS (essentially pre-production unit) doesn’t hold much ground, especially when you are holding physical proof that they have addressed some preproduction issues (again, you pointed this out in a way too) so what does this video actually achieve then? it gets you views (your job, i know) but more importantly it feeds into the constant negativity in our space lately everyone’s gotta pick a side, and if they don’t they are going to get pushed out of the hobby

I have no experience with bambo printers, however I recently picked up a prusa after having and Ender 3 pro as my primary… and it is hard to describe how pleasant the experience is. The prusa mk3 is a dream.

I have an X1carbon combo for 4 month now and I love it! It just works! I have two other Ender 3 d printers an 3V2 that I substantially upgraded and a 3S1pro a that needs -constant maintenance and tweaking to get a decent prints from them. They work but half the time I spend doing something to them to get decent 3D prints. My experience with Bambu Lab had been the opposite, it just works! I have yet to change any parts on the printer. I do the regular maintenance suggested by Bambu Lab and that’s it! It works flawlessly! I have over 1800 hours on the X1 Carbon and two AMS and have not had any issues at all other that sporadic filaments retraction from the AMS. Correction I just changed the blade to cut the filament after over 1700 hours . That’s it! I don’t know how it will hold up over the next few years but I am loving my X1carbon and even though of getting a second one although I would prefer to waits until they come out with a larger version of the X1Carbon hopefully coming out soon! My Ender 3V2 was not getting much use at all so I gave it to a friend and my Ended 3S1Pro is still in use but not much and will likely not get any use when I get my second Bambu Lab printer.

I think the downside of the AMS is that it's full of "consumable" parts. But it seems people keep using the AMS as a reason to say the "printer" has issues, but it's just an accessory to the printer. I don't personally have a Bambu (yet... it's on order), but I have been "dealing" with Creality, Ultimaker, Geetech, and Kodama (ugh) printers for about 8 years. So it sounds like Bambu is light years above those with regard to reliability. So if I have to deal with minor maintenance on the "printer" in that first year, I would say that a huge win for me. But I'm a bit jaded with maintenance nightmares and am happy to finally move on beyond those. Here's hoping the newer AMS units will be a bit nicer and have less unnecessary wear internally.

i'd be interested to see you do a comparison video on new and old. seeing what people like yourself reviewed and thus convinced us to purchase one compared to what we actually got would be very interesting.

Nice video as always Professor! I bought mine 2 months ago and I think I received the new revision version of the AMS. A version that doesn't need the Hydra mod they fixed all the main issues. Almost all of youtubers that received or bought the early version had issues with the AMS.

i bought the p1p when it first came out, coming from a full tinkering always anycubic i3 mega. Well, the bambu was a new experience in 3d printing for me. Instead of wondering if the print is gonna work at all, not some strange skipping in steps or bed not sticking, now i could start doing some real advanced prints and not thinking that i would be able at all to print it. Shure, its quite expencive, but, they are wort it. I actually got my first breakage on mine today. The ball bearing in the extruder is smoked. Started to get print falioures, printhead just carrying on like nothing have happened but no filament coming out.. well well, anyhow, not that expensive to buy a new, and at the same time get a hardened version, and exchanging the nozzle to hardened to at the same time. Im very pleased anyhow, the extruder would probably go under warranty also if i wined to bambulabs, but it wont do that, its not that expencive.

FWIW, when I got my Kickstarter X1C (I was backer 148), the AMS was packed inside the printer. I received a second AMS last year as a holiday gift and it was slightly different than the one that came with the printer, but both units had yellow gears in the feed mechanisms.

I got an x1c combo a week ago and I am disappointed. I have had more failed prints on it than successfully ones and I have been printing nonstop for the whole week. I am just about to open a ticket with their support team. I hope I get the same treatment you got.

Im an everyday average joe. I bought the P1S combo, after 3 weeks of use (not continuous use either) my AMS unit just died. No power seemed to be going to the unit. Ive contacted Bambu through opening a ticket. Took 3 weeks just to get an initial response. I went through and tested all the ports and cables with a multimeter just as they asked. They then proceeded to send a new board, buffer and cables. I replaced those but still no luck. They then sent a different board for a different part of the unit to be replaced. Still no luck. I asked for another unit but they replied with sending different parts to be changed out. Keep in mind each part takes about a week to be sent to you. Im now going on a month and a half since ive contacted Bambu. I do have orders of prints stacking up, at least its all from people i know. I cant imagine if this was my only source of income and not being able to use a huge part of the machine for this long of a time. Dont get me wrong, i do love the printer itself. I cant wait for the AMS to be operational though. Thought i would just share my experience so far as an every day average joe.

Bought my first X1 Carbon with AMS 2 months ago, had issues with retraction on slot 3 and 4 the first day. Bought my second X1c with AMS a month ago, same issues. Dealing with support still on the first one and no better off today then I was 2 months ago. Makes me mad that influencers get privilege attention and us regular joes have to deal with lousy support. Many of us just give up and deal with it instead of being ran around in circles from support. How many videos do I need to send? How many parts do I have to print and try? I recommend the printer but tell others to save their money and do not by the AMS.

I am one of the Kickstarter backers that received the V1 AMS like you. I too had the exact issue of chewed up filament in first stage feeder slot 1 & 2. This AMS was brand new. Maybe 2hrs printing then it started. I lost so much filament as I had to cut off the chewed up bit then restart then fails again. A 4hr print would take me 12hrs. I was so fed up so I contacted Support. I had to go through hoops like send in video, pictures, show invoice. I must admit they were very helpful but they sent me a part that I couldn't even fit myself so I had to use my consumer protected rights so I requested a refund. That's when they said they'll send me a new AMS replacement. Oh brilliant I thought but "If you can send your AMS back then we can send you a new one" well I didn't have an AMS box and I threw away the X1C box due to lack of space. So I asked them can you send me an AMS box with padding so I can send back the faulty unit. "Sorry we can't do that" 🤔 so what am I supposed to do then? "The only way is to purchase a new AMS from our store and use that box" So you expect me to pay £350 for another AMS just to use it's box? "Yes that's correct" so I had no choice and paid for another AMS. Once I received the purchased new AMS it was V2 and I sent back the V1 Kickstarter faulty AMS in the box. I receive a new replacement AMS and that too is V2 and so far no issues with chewing up filaments yayyyy. So I will give some credit to Bambulab support for sending a replacement AMS, it would have been better if they could either sent me replacement AMS first then I could send back faulty one with box or sent me empty box with padding. It seems that RU-vidrs are getting preferential treatment as they automatically sends them and you a new AMS without you sending back the faulty one. This in my opinion is not fair to myself who had to spend more money just to get a new AMS and to the other backers and customers. I know that you used a different name and email address to keep it fair and I fully respect that. It's the way Bambu responded that has made me upset.

I bought the Ender 3 S1 Pro about a year ago. I was brand new to 3-D printing. This was my very first printer. I spent about 15 minutes leveling the bed, then I started printing. My very first print came out perfect. I have not had one bad print yet. All of my prints have come out perfect. I love this printer and I would recommend it to anyone.

It’s sad that the influencers who got (and get) FREE stuff sent to them all the time get royal treatment while those of us who spend thousands of dollars get treated like crap and basically ignored. I like that you represented yourself as “the average Joe” to begin with. It speaks volumes to how Bambu treats their paying customers.

As a tinkerer I would apreciate it to last as long as posible but in reality cost vs value I just hope its easily maintainable and commonly breaking parts (fans & heaters) are quick to come by when needed.

I've been running into issues with my AMS for the last couple months where it struggles to load filament and constantly goes back and forth over and over until it gives up. Granted the spools I'm having the most trouble with are cardboard spools and atomic Filaments larger spools, but they fit. Even when it is able to successfully feed the filament, it just barely has enough strength to pull the filament to the extruder and almost gives up partway through. Then when it's retracting it completely overreacts and spews filament all over the inside and wraps the filament around adjacent spools. At first I thought the strength issue was a result of the PTFE tube running to the extruder being worn down, but the problem persists even after replacing it with Capricorn tubing. My printer functions perfectly fine when I load filament from outside the printer, so the problem is definitely within the AMS. I've checked the extruder gears and they're all perfectly fine. My only guess is that my motors are starting to burn out, which is crazy because I've only had my printer since December and have only done like 3 or 4 multicolor prints that require a couple hundred filament swaps. My printer hasn't gotten any crazy abuse, I print exclusively with PETG and have never run any abrasive filaments through it. I've been preparing to upgrade my AMS to the new Python AMS, which ditches Bambu's enclosure and the roller system for a geared center driven system. I'm mainly doing this because of the amazing torque that it's able to achieve with the large gears and makes the AMS compatible with ALL spools. That includes cardboard and smaller sample spools. I bought the hardware and enclosure hardware kit from Voxel, who officially licensed and partnered with Humebeam, and I purchased a spool of Bambu's PA6-GF Nylon in this gorgeous light blue to make the gears out of. I just finished my printer maintenance and I'm still waiting on the hardware kit and I need to purchase a couple spools of my favorite marble filament from Atomic that I ran out of because the new frame uses about 1.5kg of filament and the enclosure uses about 1kg. While I'm waiting I might try to learn from your experience and contact Bambu before I start modifying. Maybe I can get them to send me a new 2nd stage motor or a new set of 1st stage extruders, because that's honestly what I need. Wish me luck

I bought a new First Stage Feeder about a month ago, and it's clearly stated, in red, that you need to buy the right one. "*In order to optimize product performance, we have upgraded the circuit board of the AMS first stage feeder. This upgrade will affect the AMS that used the earliest main board. Please confirm the version of your AMS main board on Bambu Lab Wiki before purchasing the first stage feeder or feeding funnel." Maybe you missed that when you bought your two replacement feeders at about 8 minutes into your video. I like your videos very much and am a subscriber. Please keep up the good work.

the X1 did bring back the love of printing for me , HOWEVER ... Bambu labs service on ANY of there parts when i have an issue is simply the worst. 3 extruders, to HUB , and now the AMS ... in each and every case you go down the same rabbit hole of show a pic , then another , then a video , then another video , then it has to be something else ... and they still cant tell me why a print would spontaneously want to retract in the middle of a single color print .... and i have only had it 10 months ...

haven't had any issues with my bambu x1 kickstarter version besides a noisy fan which I replaced. I didn't get the ams though.

I think that bamboo is like office printers, I wouldn’t be surprised if someone find a bamboo in a trash room soon, not because the user are angry or mad. When it starts getting worn there will be users just saying it time to get a new bamboo so they can keep on printing. For me it strange because I do maintenance and upgrade on my printers.

Well professor, I hope Bambu lab are a good investment as i am saving for a p1s .all the best Jono.

I think I should be able to get 10 years out of a printer as long as maintenance is regularly performed and parts replaced as you go along. I may not see it happening with a bambu lab printers but I can see it happening with opensource printers with parts readily available from different people.

I guess 3d printers are like cars. Never buy the first model year if you can avoid it. [Flashback begins, helicopters overhead, I see visions of my 2000 Ford Focus on a flatbed yet again...]

That´s exactly my opinion. My prusa printers are all still running. Even my Ultimaker runs. If you take a look at the Creality K1 or the K1 Max you won´t get multimaterial yet but you´ll get a great machine for less money and with better support. The Support from Prusa is also good. They treat everybody the same way. Noone gets preferred and they have proven their service and long living printers. Sadly there are many people that think everybody who buys something different then a bambu is a fool. I hope that will change in the future.

Seems the feeder funnel with the switch based filament sensing broke(leading to intermittent operation). Unfortunately the new hal effect switches are not compatible with old AMS units. Repairing and availability of parts will always be an issue for any of these closed and propreitary h/w. I have a 10 yr old taz5 that works fine even today(went through few idler clamp and fan shroud replacements).❤👍

I waited one year before buying a X1C because I don’t wanted to be a beta tester. I have the printer for 3 weeks now and the only problem was a loose belt warning that I fixed.

Good to know the guts aren't the same, my X1C was an early Kickstarter and had the spool roller breakage issue - which USED TO HAVE a fix on the Bambu forum but it was deleted. I think it's still on Printables. There's a printable mod that reinforces the roller sockets. My P1P & AMS were a new revision immune to the issue. Was the filament chewing due to the rollers rising out of their slots and binding (I got motor overcurrent warnings)? That fix has worked for me, but I did not know the replacement parts won't fit my older AMS. I still have a problem on both AMS designs when it fails to retract and gets stuck somewhere between the AMS hub or adapter... it is NOT stuck in the head, as removing the tubing and pulling back from the head is effortless. Very annoying in multicolor prints.

Was KS backer 440 and mine has been going for more than 18 months now. I've had a couple of issues, but customer service took care of it. Still works well, but I have noticed a bit of a squeak coming from the gantry. Bambulab didn't want to help me solve it and basically said I'm outside of the warranty period and would need to buy my own parts. They suggested a new $90 replacement gantry. Thanks I guess?

Bambu, the Apple of 3D.

I had a history of problems with my unit getting spurious face fell off pauses, after a few months one of the wires for the wiring harness to the face just flat out broke and now I know the cause of the issue. I was a KS backer, they helped me figure out what part I needed, and for $35 including shipping at a snails pace I will soon get the joy of figuring out how to replace that wiring harness. No they don't ship normal people replacement parts for free, no they do not supply new major components for free, and in now way would they ship a printer for free. Their customer service is slow to respond does not do anything beyond the bare minimum they are required to do for the average consumer. I own and X1C with two AMS units, but I don't think I will buy another BambuLabs product. Now that other multicolor solutions that actually work are hitting the market I will use them instead. I do applaud the fact that this company made the whole industry step up their game in making this hobby more accessible, but now that they other vendors are doing so I don't see why I should buy a product with poor support and hardware that does not last.

Awesome video, thank you. Also having experience with DJI products and their forced obsolescence and closed source proprietary attitude it does give me pause on bringing a Bamboo anything into my print farm. I just got rid of my last cheap and heavily modified printer and am now running all Prusa because they do run year after year with little to no maintenance (but are easy to service) and now a creality K1 and K1 Max because they support an open architecture approach and the general maker community by sharing back (in their own way). Bamboo got its start by taking from our community and pulled it behind closed doors. That just rubs me the wrong way. Watch, they’ll be glad to snatch onto those AMS mods, again from our community, to make a buck and not show any credit to the real inventors. ……. Will be interesting to see their equipments longevity also.

I think having such an early unit, this is par for the course. Right now is probably the best time to buy, because they've been out in the field for a year in voliume and have hopefully had time to work out the various issues. Maybe it's because I have built many Software products over the years, but I just don't think the early units are a big deal. It's more about them having good support and continuing the printer over time after learning new things at volume.

I suppose that's one thing Bambu can learn from Prusa: Provide an upgrade path as you improve your printers. Prusa has a few upgrades available for the Mk3, and I expect they'll do the same for the Mk4.

Had a similar issue. I just threw out my ams, have not bought a new one yet. I am a Kickstarter backer. I could not get them to replace my AMS. They told me that because its classed as a wear item it only has a warranty of 3 months. So no, they do not care about their early backers.

So I have an Anycubic chiron. It is an early release model i bought in nov 2020 and I went through the unit and ferreled all the connections and spent all the extra 20 minutes for wire retention and extra attn for detail the assemblers were not allowed when I put the machine together before the first print. Sence then I have only printed in standard PLA but I have gone through 5 nozzles and 3 parts cooler 4010 fans so I count myself fortunate. I dont clain to print 24/7 365 but I am a heavy user and i have fulfilled many orders with my single printer. That being said I have been looking at the X1 for some time to not only bring the ability for more awesome filiment types like ASA and petg cf with the hardened hot end I appreciate your candor about you love/ distaste for your kickstarter aged machine. Do you truly believe that the juice is worth the squeeze and the x1 will prove itself. I am on the edge and could use a nudge in the right direction. Thank you and god bles!!

Spares and support is the dealbreaker for me. Not providing a good user experience with those is myopic of manufacturers. In a world where a bad reputation is only a tweet away, companies must learn the old-school edict: 'Look after your customers and your customers will look after you.'

It is of course worrying if Bambu does not have spare parts available for a machine that is only 18 months old!

almost 4k hours on my x1, still running like a champ

My experience is the more features a device has, the more potential for failure it has as well. I purposely opt out of the AMS for this very reason. But that's only my opinion. Put an AMS-like unit on a Prusa and it would probably eventually crap-out as well. And that's why I have never been a fan of 'all-in-one' devices of any kind. FYI: Terrific video; very informative.

@3dpprofessor, how can I see what type (old/new) AMS unit I have?

If it repeat fails a print, print a bench. If that prints fine, the file is broken somewhere. Of course, I know that isn't relevant 100% to this, but still a thing worth keeping in mind.

We bought two ultimakers for work about three years ago. They worked but even with pla the bed adhesion was not so got. They cost us about 6500 euros. Now we have on p1s it is faster than both of them together, Better quality and multimaterial. So if they work for one year and I buy a new one every year we would still come up ahead. And you can still buy the ultimakers from than and they are still way more expansive. So waht would you do in my situation?

Bizarre they did ask for the AMS serial number before the feeders purchase. To be bad I could think they don't want to let people know that they changed AMS core components, so to not have customers before warranty expiration date asking for fixes for their units.

Purchased my X1C + AMS almost 1 year ago. Video on my channel. And had problems from the beginning with underextrusion, other curious things. Made a few videos. Long story short. Bambu has not replaced anything yet. After 15+ tickets they close them with nonsense arguments. The printer is a 1.600 Euro brick since day one. After Ticket 12, i had a support guy really trying to help me but I am a wheelchair driver, with some problems doing "easy" things for you. Bambu does even understand that. The nice guy was replaced by the "ticket closer" and my printer is still not working at all with an extruder motor turning back and forth without even started a print job. Believe me: non or small influencer get nothing! Not one single screw. Wish all the best. Sandor - DM4DS

At 5:28 I see your tool holder. Looks good. Is that a printed tool holder there is a model for, because I'm looking for one just like that for my P1S. Thanks.

I notice that you showed the “ams rollers locking upon filament feed causing the spool to hop and bind” issue but you didn’t mention anything about it. I find that curious. It seems like a firmware issue they havent yet addressed.

Love the video kept my interest to the end which is more than some you tubers can do,, keep the good work up I'm on the fence whether to buy or not to buy a bambu I usually buy Prusa but I think they are on the decline with old and outdated machines, controversial statement but that's my opinion.

My experience with Bambu support has been absolutely abysmal. They spent almost 4 months railroading me instead of replacing a defective $35 part and it left me with such a sour taste in my mouth. I too love my X1C/AMS combo purchased 11 months ago, but I hate the parent company and their support is potentially the worst I've ever dealt with. In the end I wouldn't buy another Bambu product unless there are some serious changes in the way they treat their customers. Your experience after they determined you are an influencer is just the proof I needed for a final determination. They do NOT care about the average consumer. Marketing and profits are ALL that Bambu labs cares about. They literally sent you those items just hoping you wouldn't make THIS video.

Makes me question my black Friday purchase

I've seen a number of printer farms adding these to their production lines and I would think that is where the rubber hits the road on maintenance over time. All the new high speed printers are impressive and shiny right now, but over time I think we might see a very different story. Tomorrow I'm going to review the new Kingroon KLP1, but will it last for 5years or 10years running daily darn good question.

That's a big concern for these groundbreaking machines. Higher speeds = higher wear. Closed ecosystems usually mean few, if any, user replaceable parts. My retired POS Ender 3-V2 always needed tweaking to get decent prints. My pair of Sovol SV06 & SV06 Plus machines just crank out prints without issue, and mostly use industry standard components (rods, Nema motors), so they are repairable by me if needed. It will be interesting to see how the Bambu machines, as well as similar machines from competitors, hold up over the long term. What's definitely not a good look for Bambu is the regular user vs. influencer warranty stance. A customer is a customer; as we all know from forums and Facebook groups, bad news travels fast!

You nailed it! I was exactly thinking the same. Besides the ethical aspect of Bambu Lab as a Chinese company. The product looks very appealing and the price is also very attractive. But how long will their printers work. Prusa already proof themselves as building reliable machines. I think I am going to go for a Prusa MK4 to go to the safe path. But I would be missing the larget perinting volume, nice enclosure and a kind of an all in one solution in one package.

At about 880 hours on my AMS and X1C the AMS is routinely not recognized. Seems they have cable/connector problems. Still trading emails with support. Bambu studio still crashes routinely trying to view prints with the camera. PLA sticks or doesn't stick to the sheet depending on which firmware I have installed. I still have mixed feelings on my purcahse. My Prusa MK3 is still going strong after 8,000 hours of printing.

I was curious about using the v2 feeders with the old AMS. Since they ran in the opposite direction, could you then open the feeder, swap the polarity of the motor wires around, and have it run in the correct direction?

Ah, I beg to differ, I was a Kickstarter backer and had the issue this video is about. When I contacted Bambu Lab they had me send them a photo of a certain spot on the old-style control boards in (2 of my 3 AMS units) and with that confirmation, they sent me (no cost) two replacement PCBs, so that the new 1st stage extruders could be installed in the AMS. This was 3-4 months ago (Q2 2023). They mentioned the reason that they wanted the pictures of the old boards was so they could keep track of the replacement boards and validate that the issue was because of the circuit design change that did not exist on the first ~2,000 AMS units that had the old control board. Bambu knew exactly the issue when I described it, and in fact, sent me to a Bambu Lab Wiki page with step-by-step instructions on how to disassemble the AMS, and where on the control board that they wanted the picture taken. I have had exceptional support over the past 15 months. I now have 5 Bambu Lab printers (four P1Ps, one X1 Carbon).

I`m guessing someone that buys this combo for a bussines will at least want it to last until it pays itself off and returns a decent amount of profit. So the period really depends on what that buyer prints and what his bussines returns are. Some would be happy if it lasts a year, some two etc. For a person doing the occasional trinket here and there I would expect it should last them at least 3-4 years or however long other household appliances tend to last. For Bambu themselves ideal is that it lasts long enough for the majority of users as not to prove unreliable and drive potential buyers away but short enough that their new producta will sell and replace the old ones. I am sure they are building them with many contraints regarding costs, longevity, serviceability, reliability. The only question is if they`ve made too much of a compromise when designing it.

Great video, keep up the good work mate

How about an anual review of your printers. Sum up the issues for each one. Some of us buy used printers and this info would be valuable.

this is what ive been saying the whole time.. i kickstarter this as well AND DIDNT GET none of this!!!! I SOLD MY BRKEN BAMBU AND GAVE UP!!! THIS IS BS!!!!!! AND EVERYONE WAS SAYING I WAS DOGGING THEM

I was about to pull the trigger on a Bambu printer, but I keep finding more and more reviews similar to this. After eading the comment section here, a lot of similar comments on how customer service is. When it comes to "how well a product works", I know most people come to the Internet to complain, but between the comments I have read and the Bambu's history, I don’t think I will get a bamboo at this point, it will probably be a Prusa or Ultimaker/Makerbot for something that works good enough out of the box. Also LoL. Autocorrect keeps changing Bambu to Bambi.

I bought an mk3s three years ago. Prints great. Needed some replacement parts. Ordered bearings rods pronted some parts and rebuilt it. Prints awesome. I'm scared of these closed systems once they break what do you do toss it away? I can keep the mk3s running great with a few parts and can rebuild it whenever I wish. Its easy to work on easy to replace any broken part.

Thank you for your honesty. Lots of people were bashing prusa about prices. But support costs money. Lots of people won't have a replacement of their x1c/ams like you had, that's terrible.

Obviously there are running changes from prototypes to influencer models. Later change in quality and compatibility should lead to new products name. Very hard to say you buy the 5yr old model and why would you? Would need to be an excellent base printer which the add-ons make the difference.

In the US at least the warranty can not be invalidated just because you mod something or work on it. Of course China doesn't care about laws but technically it's illegal to deny you service unless they can prove your mod is what broke it. It's refreshing to see some *real* criticism of this company by someone who gets a whole bunch of free stuff. I mean why hasn't _anyone_ done a complete teardown of these printers? There is almost no information. It feels like people are afraid of offend Bambu as they might get cut off either from free stuff or worse, cut off from the cloud that they control.

My PEI build plate is less than a month old and the coating is already coming off. BL support keeps demanding "the error number on the screen while im holding a piece of paper with that same number written on it." I keep telling them there is no error number for a defective build plate coating and Ive already sent multiple pics of the plate. On top of that I keep getting an error when sending them the logs they want. Hopefully theyll sort this for me soon but I have serious doubts at this point.

Man you're lucky. Mine died after 3 prints

THIS IS WHAT TUBER MAKERS DON'T GET. YOU GET SPECIAL TREATMENT, different machines and parts. You finally proved it to yourself and the wise students that watch you. You got Nothing done till you told them you were a super star.... Welcome to the club that we are not invited to.... Yes , I am yelling at the beginning and have been since JOEL had 2k viewers 3d printing muse had more than that. I told 3d printing nerd he would soon had a print farm for free and He said NO and here we are. I like your content just wish you guys would understand this when you break bread you are BIASED, that is why the term exists.

Wow way to go Bambu Labs now if you need help from prusa the normal person will get the help they need to get the printer up and running

13:20 You will be harvesting old machines for keeping your vintage 3D printer running.

Thanks for the video, I bought my combo about a year ago shortly after they started production. How can I tell if I have the old, or new?

if the new first stage motor spins the wrong way wouldn't swap 2 wires to correct it?

Prusa mk2s that been upgraded to mk2.5s+ has been amazing, now my creality prints ..... Not so much so i kinda now stay way from most Chinese fdm printers.

Bambu Labs are stomping the market but they wont give the service for after sales

let me guess. his blade got dull?

How many hours of printing do you have on the machine that failed? I have a non-kickstarter machine that's 6 months old but with 1,000 hours of printing on it. It's still going strong and I've only had to do about 3 hours worth of maintenance, total, since setting it up.

That why I'm a Prusa fan :)

Well, five years would be nice. I find the technology is improving fast enough that I buy a new printer every couple of years. The X1 Carbon took the least amount of time to get the first print done, and after six months has had few problems.

The fact they don't supply parts for older variants of their current printer is worrying. What happens when they discontinue a model....will they carry on supplying parts? If so for how long?

Amazing video

16hrs since posting - how’s the printer going? Bambu need to sort the waste issue. They say they are about sustainability but are nowhere near sustainable with the amount of waste they have And time to print (which takes more power). Prusa pushing that as a selling point over Bambu atm. It’s about the only thing they have on Bambu. I have 2 mk3s/3s+ and they were bought 2-3yrs ago and apart from grease they just run. Beasts for reliability!