My crosswave cordless max charging dock is not charging, 

From www.justanswer.com/ythi
JustAnswer Customer from San Antonio, TX: My crosswave cordless max charging dock is not charging
Pearl Wilson: Assistant: Do you know the model of your Max appliance?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: 2596 series; 1year
Pearl Wilson: Assistant: How long has this been going on with your Max?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: 2months
Pearl Wilson: Assistant: Anything else we should know to help you best?
JustAnswer Customer from San Antonio, TX: not that I can think of.
JustAnswer Customer from San Antonio, TX: Is there a battery I need to check?
JustAnswer Customer from San Antonio, TX: I've been waiting ti hear from you 3hrs?
JustAnswer Customer from San Antonio, TX: Is this normal waiting time?
AlbertS124: Small Appliance Technician: Hello, my name is* you for using JustAnswer.
AlbertS124: Small Appliance Technician: With your machine on the docking station, are the battery LED lights illuminated white?
AlbertS124: Small Appliance Technician: Also, sounds like a silly question, but have you checked to make sure that you have power at the outlet that the charger is plugged into?
AlbertS124: Small Appliance Technician: I am trying to determine whether it is the docking station or the machines battery that is not working.
JustAnswer Customer from San Antonio, TX: The led lights red and yes there's power in outlets
AlbertS124: Small Appliance Technician: Are you seeing 1 red LED light or 3 red LED lights?
JustAnswer Customer from San Antonio, TX: One
AlbertS124: Small Appliance Technician: Ok, one red light indicates that the battery is dead.
AlbertS124: Small Appliance Technician: Because this light is appearing when placed on the docking station, I am under the impression that the docking station is working correctly and you have a bad battery that needs to be replaced.
AlbertS124: Small Appliance Technician: I will provide you with the phone number to contact a Bissel support specialist directly.
AlbertS124: Small Appliance Technician: Hopefully, they can send you a new battery to get this issue resolved.
AlbertS124: Small Appliance Technician: 1-*-*-*
JustAnswer Customer from San Antonio, TX: It seems two red lights come on
JustAnswer Customer from San Antonio, TX: If two red lights up is it still battery or could it be loading dock?
AlbertS124: Small Appliance Technician: Hello, in my research I have found this video that explains what the different lights on your Crosswave indicate.
AlbertS124: Small Appliance Technician: https:/support.bissell.com/app/answers/detail/a_id/2611 I have also found this photograph with troubleshooting tips.
AlbertS124: Small Appliance Technician: It seems that 2 red lights indicates an internal error with your Crosswave.
AlbertS124: Small Appliance Technician: Please see this photo.
AlbertS124: Small Appliance Technician: Here are some more troubleshooting tips on what to do if your Crosswave has no power.
AlbertS124: Small Appliance Technician: https:/support.bissell.com/app/answers/detail/a_id/2638/kw/crosswave%202596
AlbertS124: Small Appliance Technician: Please let me know if any of this information is helpful!
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi