BISSELL CROSSWAVE CORDLESS MAX | MAINTENANCE & TROUBLESHOOTING TIPS 

It is always nice dealing with a company with good customer service. The replacement process couldn’t have been any easier. I’m glad you are getting a replacement. Thank you so much for subscribing!

I'm so glad you enjoyed the video! Thank you for watching :)

You're welcome! I am glad you are getting a new machine. Since getting my replacement, I haven't had any trouble with my Crosswave.

Thank you! I’m so glad my video was able to help with your issue. It’s nice to hear Bissell takes care of their customers. I was also very happy how fast they took care of replacing my Crosswave when I experienced the same issue.

Sure they’re friendly, they’re so use to customer complaints.

You’re welcome! Have a very Merry Christmas!

That is great! I’m glad you are able to get a replacement. Thanks for watching.

You’re welcome! 😀

I’m so glad Bissell is sending a new machine. My new Crosswave shipped pretty fast. I hope yours arrives soon. Before getting rid of my old Crosswave, I saved the water tanks and roller guard just on case I ever need a back up.

I’m so glad you were able to get a replacement. Bissell was great to work with when it came to getting a replacement. Before throwing out my old Crosswave I kept the brush roll guard, clean and dirty water tanks so now I have spare parts available if I ever need them.

Yes they will send you a new one, but they don’t extend the warranty. One year and you’re done. Not have two machines that don’t work.

You’re welcome! I hope you enjoy the machine when you get it. Thank you for watching!

Michelle, thank you for reply. Also, can you tell me if your replacement vac was an updated vac. If so, could you please give me the ID number located on the machine. Thank you.

Michelle, thank you for reply. Also, can you tell me if your replacement vac was an updated vac? If so, could you please give me the ID number located on the machine. Thank you.

The replacement model is 2554D. I believe the replacement is an updated model because the model # changed. I compared the two machines and I can’t see any differences between the two except the colour.

@@MesseswithMichelle thank you Michelle.

Thank you! I am so glad I was able to help.

You’re welcome! Thank you for watching 😀

Glad I was able to help. Thank you so much for subscribing!

I’ve never had a Bissell last more than a year.

Oh no! I'm sorry to hear you are having the same issue. It was very disappointing especially when I found out when I was ready to wash the floors. Bissell sent the new Crosswave very quickly which was great. I still unplug the docking station after the machine is fully charge just to avoid any potential issues from happening again.

@@MesseswithMichelle I got mine back today only one day after the sent it :) yes I think I will do the same and just keep it unplugged from the doc when not in use. Very happy to see they stand behind their products unlike certain others like Dyson

@@roberts8849 That is great and really fast. I had a great experience with Bissell as well and very happy with the outcome. It is nice to support a company that stand by their products.

Can u plz tell do we just have to unplug it when it is fully charged or we have to remove it from the docking station and keep it somewhere else?

You’re welcome. I’m glad the video was helpful. Thanks for watching.

Thank you! I agree the process was very simple to get a replacement. The warranty came in very handy.

Same here just got my new one. Did you have any problems beyond that??

@@aiyanapierce9254 I haven't had any issues with the new Crosswave. I always charge the machine and then unplug the docking station afterwards to hopefully avoid the same issue as the old one. So far, so good. I tried putting the old machine on the new docking station and nothing happened. The old machine still displayed the two red lights.

@@MesseswithMichelle i am doing that with the replacement to be safe. I have a buddy who is a service tech, and what he found out with the orginal models was correct based on our hunch. The dock was over charging the battery which damaged the battery. Battery is replaceable by the tech but only source is $120 for the battery.

@@spaxspore Thank you for the update. I am crossing my fingers, Bissell figured out a solution on their new machines to prevent the battery from over charging. Just to be safe as well I'm unplugging the docking station to help save the battery from potential future issues in the event the problem can happen again. I have been getting comments of other people having the same issue and getting replacements.

That is great! I had the same experience fast and easy.I was very happy with the customer service.

I am glad you enjoyed the video. The Bissell definitely comes in handy with Frenchie fur. Duke just moves and leaves a trail of fur on the floors. This is the reason I bought it because of my little fur balls. 😀

Hi Jennifer, the red container light indicates the dirty water tank is full and needs to be dumped. The machine will automatically turn off when the water reaches the full level. If the tank is empty and the light still comes on, trying wiping the gold sensors off on the tank. If it still occurs try rinsing the filter really well, let it dry and put back into the machine. Hopefully this helps to get your machine going.

You can check for clogs inside the hose for obstructions causing loss of suction. The brush roller could be over saturated not allowing strong suction. There are two small prongs behind the brush shield check to see if the holes are operating by pressing the trigger to see if water is coming out. If there isn’t a lot of water there could be a clog in the holes causing less water on the floor during the cleaning process. I hope one of these tips helps with the problem.

You're welcome. I hope you are getting a replacement from Bissell. After the two red lights appeared, it was game over for my old Crosswave. The replacement hasn't had any issues.

The gold sensors located on the dirty water tank might have debris on them causing the false reading. You might have to give the sensors a good wipe with a soft cloth. There are also two sensors located behind be dirty water tank as well. Hopefully this works.

It could be caused by the dirty water sensors having dirt or debris on them causing a false reading. You can try wiping off the gold sensors on the dirty water bin. There are 4 sensors, 2 on the dirty water bin lid and inside on the top of where the dirty water bins is placed in the machine. Hopefully this helps.

🤞🏻 my fingers for you.

You’re welcome! I’m happy I could help.

How long did it take to get the to send a new machine.

@@roytrayan8972 It took about a week or so.

There could be a clog inside the hose preventing suction during the cleaning process. Before the second cleaning cycle, try dumping the dirty water and check the hose for any obstructions and run the cycle again.There could also be dirty water still in the hose after cleaning. I hope this helps.

@@MesseswithMichelle Thank you so much for your reply. :)

Hi Martine, The original purchased Crosswave was the 2596 series and the replacement sent was the 2554D series. The description on the order is Crosswave Icon Cordless.

Thank you Michelle. I appreciate your knowledge and speedy response! Do you know if the 2554 series is different from the 2554D? It was a big investment and I just want to make sure I received a comparable model to which I purchased. I noticed your replacement had purple on it and my replacement has the turquoise on it just like the 2596. I only had mine for a month or so before it went out. If it isn’t comparable I want to make sure I call before too much time goes by. Thank you for any additional info u have.

@@martinepullara7932 I'm not too familiar with the different series models but after receiving the replacement I contacted Bissell to double check it was the latest model and they confirmed it was but double check with Bissell as well.

Hi Blenda, the roller could be over saturated and needs to be switched out with a fresh roller. I run into the same issue when my floors are really dirty and have a lot of dog hair in the brush roller. I will have to switch out or self clean the roller in between to avoid dirty water leaking out. The self cleaning option is great for the rollers but I also periodically give the brushes a really deep clean. I soaked the brushes in warm water and a bit of carpet cleaner. Also, using a mild dish soap rinse the filter after each cleaning. I hope this helps.

@@MesseswithMichelle thank you I will try this out.

You can place the Crosswave on the docking station for 30 seconds, remove it from the station and try powering it on again. If placing the Crosswave back on the docking station doesn’t clear the error I would recommend contacting Bissell to let them know what you are experiencing. Th two red bars could indicate an internal error code.

The area rug setting dispenses twice the amount of solution during the cleaning process.

So just wanted to update in case someone has the same issue as me. I contacted bissell and they just sent me a whole new replacement. I tried using the new handle on my old unit, and tada, it works again. So I will be ordering a replacement handle for my old one.

I haven’t had an issues with my handle or trigger. I’m glad Bissell replaced it for you. Thanks for watching!

Where did you call

I’m not sure however, contact Bissell it’s worth a shot. There is a serial and model number located behind the fresh water tank you can provide that info and hopefully it will help.

We’re you able to get a replacement? I’ve lost my receipt as well and did not get a warranty.

@@msew73 did you contact bissel before the cordless crosswave came out i had corded version i dont remember turning my warranty in however when i contacted bissel via Facebook messenger they asked for model and where i purchased it and were able to replace my machine

This is what I’ve been doing for a year and haven’t had any trouble. I always fully charge my Crosswave and then unplug it but still leave it on the docking station until the next use.

No*

On the back of the Crosswave above the dirty water tank there is a really small button to press. It is very well hidden. Press the button and pull up to release the handle.

@@MesseswithMichelle found it, thanks!!!

@@christinebennett2191 You're welcome!

Mine makes the same sound as well. I think it could be debris caught on the sides where the roller sits. I cleaned out hair and the noise stopped but will start again when more debris gets caught. I’m 100% sure if that is the actual problem but it seems to temporarily stop the sound.

@@MesseswithMichelle I've tried that, completely cleaned it and it may quiet down for a few minutes, but not very long. It sounds more like there may be a crack somewhere but haven't been able to find it.

Oh no! that is definitely annoying especially not even having the chance to use it yet. Unfortunately, I haven't encountered the cap getting stuck. Check out support.Bissell.com and hopefully there will be troubleshooting tips to remove the cap.

@@MesseswithMichelle I ended up being able to pry it out after about an hour of Messing with it. Got it working and it’s true love 😂

I’m so glad I was able to help and you were able to get a replacement. Since getting my new Crosswave and unplugging the power after it is fully charged I haven’t run into any further issues.

@@Rachel299 Even with my new machine I unplug the docking station after the Crosswave is fully charged just to be safe. It was disappointing when the lights appeared especially when I was ready to clean the floor.

I had a comment it could be due to the docking station over charging the battery. I kept parts of my old Crosswave like the water tanks and roller guard just in case I need a back up.

Thanks for your reply. Good idea to keep part available

You’re welcome. I’m glad to hear Bissell is sending a replacement.

The red lights are so frustrating especially when you want to clean your floors and it happens. Contact Bissell for sure. I had mine for under 6 months and received a full replacement. I kept the old one in the hope it would possibly work again but it was a lost cause and never worked after the red lights turned on.

Messes with Michelle thanks for the reply. At least I got it working long enough to finish cleaning. I hope they send me a new one.

I also got the 2 red lights on of death. So upset. My kitchen rugs have been in outside for weeks. I got to steam mop the floors now.

@@Beverlypartys oh no! I can relate how frustrating it is to see those lights. I was ready to clean my floors and the machine was dead with no coming back. Contact Bissell hopefully you will be able to get a replacement.

I do and I'm wondering what's the problem. I can't seem to find a video with this issue. Is you wifi bar light blinking also?

Have you contacted Bissell? When l had an issue with my Crosswave the customer service was very helpful. Hopefully they will be able to locate a replacement hose.

I’m not too familiar with replacement battery. The manual only mentions removing the battery for disposal but nothing about replacements.

@@MesseswithMichelle oh ok thanks. It's something worth looking into with all battery powered appliances. All batteries degrade over time.

Make sure the power is off and hold down the setting button and once it beeps don’t let go and push the on button then it work then let it run for a while mine worked after doing this

@@tomb8230 I tried to do this a few times but it didn't work. I was hoping it would do the trick. I think the battery was overcharged. I am crossing my fingers this doesn't happen again but if it does I'm definitely trying this method.

I was wondering that as well so I contacted Bissell to make sure it’s the same model which it is so maybe just an upgraded colour?

@@MesseswithMichelle Thank you for this video! My Bissell just gave my the two battery lights today, and I'm certain it should have bed have fully charged. Wish they had this posted or informed us about this. I've had mine for 6 months now and absolutely love it. I don't ever want to use a mop again, so hope they can get it fixed asap...anyway thanks again for helping me resolve the issue.

@@MesseswithMichelle the new model has an A Added to the model number. This tells me behind the scenes they had a massive issues with the first variant. Which is what i had as well and also experienced the same issues you were having. (2 red lights)

spaxspore I’m going to check my serial number now. My replacement is purple now. It sounded like they knew about the issue when I contacted customer service.

@@MesseswithMichelle if you look now on amazon the crosswave max wireless has an A by the model name indicating its a new revision. Thats also explains why the color change. Yea the gentlemen i spoke to this morning seemed to know exactly that the item needed replaced and i did what you did.. kept mine on dock plugged in like any other wireless appliance. So I agree with your assessment that seemed to be a design flaw with the first release.

Raldvie Justin Serna I am glad they are sending a new machine. The exact same thing happened with mine plus a few other people commented they experienced the error lights as well.

Messes with Michelle i know. I think its really a trend, well they have to replace with new one since it is expensive.

The battery could have overcharged if you leave the Crosswave on the charger plugged in for a long period of time. That is what happened to mine. Bissell replaced my machine since it was still under warranty.

I would still call Bissell even without the warranty. It doesn't hurt to try if you're experiencing the red light issue.

The gold sensors might have to be cleaned off. Dirt can get stuck on the sensors and create a false message the tank is dirty. There are two gold senses on the dirty water bin and two additional sensors on the Crosswave at the top were the bin is placed. I’ve used a soft cloth and wiped the sensors after cleaning. Hopefully this helps turn off the light.

@@MesseswithMichelle yea did that twice to no avail

You're welcome! I am so glad you are able to get a replacement from Bissell as well.

It can be helpful if you want to monitor the cleaning history, formula levels, brush and filter life and quick support access but for me personally I haven’t used the app or wifi feature in over a year and find the app isn’t something I need to use.

I noticed hair builds up around the edges where the roller and guard snap in. I haven't experienced the three lights but you can try checking if anything is caught inside the area. Hopefully by cleaning the area and placing the guard back on will help fix the issues.

I wish...i have tried everything lol. Hoping someone has had similar issue. I just got it yesterday, it cleaned half the kitchen and has done this since

doug goble hi Doug, sorry to hear about your issues. Try cleaning the filter located in the dirty water tank. Remove the filter give it a good rinse followed by cleaning the gold sensors on the dirty tank lid using a damp clothes. Also rinse the bottom of the dirty water tank to remove and debris. Before assembling again make sure the filter is completely dry. I really hope this helps if not contact Bissell. It’s frustrating for sure with such a new machine but dealing with Bissell was great and they were very helpful.

@@MesseswithMichelle thanks so much for the tips i did everything you suggested and i have it all laid out drying. i pray it fixes the issue. this has been ongoing since i got my machine and ive used it maybe 10 times.... but this morning was the first time where it just wouldnt work at all. i did notice this lil fact... when i popped the roof off the roller and removed it....i could turn it on and it would run. then when i assembled it it would instantly power off with the full light fliashing. i have a new filter but geez if one goes bad that fast i cant afford to use the thing lol. i have hard wood through out my entire home. in feb i lost half my foot which was life altering. this machine was a fairly large investment for me.... but the time it saves me from traditional sweeping and mopping...well its priceless. this thing run me to death this morning though, so im praying this works and i dont have to return or exchange this machine. i hope you have a great day, i will keep you posted.... ;)

doug goble It definitely sounds frustrating. I really hope you get it back up and running. Fingers crossed.

@@MesseswithMichelle i just wanted to let you know that the tips you give me worked. im not sure what the issue was because i cleaned the filter, the screen, and washed the sensors... the reason its taken me so long to reply is because i let it dry for a really long time just to make sure there wasnt water in the filter or on anything that could cause damage. i thank you so much my machine worked better than it did day one. i did my whole house and it filled to the line 3 times before kicking off. bissell should put you on their payroll. i am so relived to know my machine isnt broken and im not going to have to go through the hassle of returning or exchanging it. i truly hope you have a great day. thanks again!!!! :)

doug goble that is great news to hear. I am so glad your machine is back up and running! It is such a relief you do not have to go through the hassle of exchanging your Crosswave. Thank you for the update. Enjoy you’re cleaning 😀

I'm glad to hear you enjoyed the video. Thank you for letting me know about the audio. I've working on improving the quality and increasing the volume on my end on my newer videos. If there is any information you were not able to catch, please let me know and I will be happy to answer your questions. Thank you so much for watching!

Let me know if you have any questions about issues with your Crosswave and I will try my best to help you out.

Oh no, number 3! I really hope Bissell figures out the reason behind the issue and fixes it on newer models.

Are any of the red lights flashing at the same time as the beeping?

@@MesseswithMichelle No red lights. Is there a battery in this machine? Thank you for replying :)

@@normajean3025 The only other reason, I can think why its beeping is the dirty water tank needs to be emptied and cleaned. The machine will beep when the tank is full until its dumped. If the tank it empty, the dirty water tank sensors could be dirty and need to be wiped (two gold sensors on the top and bottom of tank) also rinse the filter and allow it to dry. If the machine continues to beep, Bissell suggests you contact them. I hope this helps.

@@MesseswithMichelle Everything was cleaned. I think I better get in touch with Bissell. Thank you for your help :)

@@normajean3025 You're welcome. I hope you get the beeping to stop.

Sorry, let me know if you have any questions and I can do my best to help you out.

Me!

I have been trying for days now I even tried to google it nothing.

Sorry about the audio. If you have any questions about info that was not clear, please let me know.

Oh no, sorry, I am working to improve my audio. If you have questions about any info you didn't catch, let me know.

If there is any info you were not able to catch let me know and I will be happy to help.

Get your hearing checked