My EV BREAKDOWN | SURPRISING Cause & Roadside Towing Experience | MG ZS EV | Electric Car Australia

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After doing a DC rapid charge early one Sunday morning the little guy and I got a rude shock when our MG ZS EV wouldn't start. This kicked off a painful 7 hour episode which I will share in the hope it saves you some of the headache we faced.
In this video of my EV ownership experience in Australia I'll talk through the breakdown itself, my experience with the MG Roadside Service, a 'must know' about potential vehicle towing costs, assistance from Elanga the DC EV charger operator and the surprising suspected reason for the Mg ZS EV's breakdown.
Whether you own and EV or not this video has some great lessons for all drivers. While I wont say it was a super fun experience, I'm glad it happened in a metropolitan shopping centre and not somewhere....shall we say less convenient!
I'm sure you will enjoy the video and I'm looking forward to reading your comments to see if you have had similar experience with towing, roadside assistance or EV Dealers.
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** Correction - I incorrectly mention in the Video the 'dead battery' key fob location is in the bottom of the centre Console. It is in fact in the Cup Holders under the sliding cover. I did try the correct location on the day, I just mentioned the wrong location in the Video, sorry**
Links
Tradetools wheel dolly/jack:
www.tradetools.com/renegade-i...
Elanga Charge Operator : elanga.com.au/
MG Roadside Assist: mgmotor.com.au/owners/roadsid...
Plugshare (App to find EV Chargers Globally): www.plugshare.com/
00:00 Intro & thanks for Watching Electric Car Australia
01:20 What started the Days Breakdown drama?
02:20 Initial fixes tried
03:35 Plan B - call MG Roadside Assistance
06:55 Lightbulb moment - Tow truck wont fit!
07:45 Shock additional Towing Costs for extraction
08:35 Elanga Charger operator offers assistance
10:55 Every Driver 'Needs to know' this
12:00 Nifty solution for car manoeuvring - wheel dolly's or jacks
12:45 What caused the Breakdown?
14:55 Was it 5G mobile signals?
16:15 Re-imbursement of towing cost
16:40 Summary of the day and those involved
20:30 Wrap up and ways to Support the Electric Car Australia EV Channel
#evbreakdown #MG #roadsideassistance #MGZSEV #evtowing #5G #EV #elanga #electricvehicle #electriccar #ElectricCarAustralia #ruintheweekend #stopburningstuff
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19 июн 2024

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Комментарии : 427

@ElectricCarAustralia 10 месяцев назад

This was an interesting learning curve, having never had a breakdown before. I'm sharing in the hope I can save you some of the shock's I experienced. Would love to read your thoughts and comments in RU-vid comments section of the video.....I try to reply to as many as possible so hit me up!

@Dragon26112 10 месяцев назад

Depends on the provider and In a totally different country so it may be done differently here, but most people who've had simlar issues here the breakdown service usually sends someone in a van who has a tablet/computer loaded with diagnostic software. I know a couple of instances from one of the MG forums where they tried sending a code clear command via the OBD and that worked. (It doesn't always work but sometimes does)

@TeVolt805 9 месяцев назад

I doubt if it has anything to do with 5G. Sure you get visible towers at shopping centers where you have trouble with key fobs, but there's a lot of other stuff there too. Key fobs are old (and cheap) technology. Most of them work on the 433MHz band, as that band is "free for use" in many countries. But the problem is there's a lot of OTHER stuff in that band. The worse ones are cordless bar-code scanners used in the shops in a lot of malls. If you're near one of those, you're hosed. They're also used in the warehouse sections for stock taking. They're also used for security systems in retirement homes and elsewhere. Depending on the design, putting the key fob "in the special place if you have a flat battery" mightn't help. There might be a "sensor" there and it may even be described like that. That explanation might be a "convenient lie" though. I expect that place inductively powers a fob with a flat battery so it can transmit the normal coded message on 433MHz to the receiver in the car, WHICH IS SOMEWHERE ELSE. Usually behind a C Pillar. So if you have trouble locking (which you didn't try that day), unlocking or starting, move the fob around the car, up against A, B and C pillars, and various other places to try and get a signal past the interference. If they used FM modulation, that would work, but since they use AM and a non-linear gain stage and data slicer, a bad design can suffer interference from a signal 100 times WEAKER than the one it is sending (ask me how I know :-).

@davidtilley368 9 месяцев назад

Your first mistake was buying an electric car. Your second mistake was buying a Chinese electric car. Your third mistake was not getting rid of it and buying Toyota - Camry or any other Toyota - petrol or hybrid. Que Sera Sera No 1 for reliability!

@ElectricCarAustralia 9 месяцев назад

@@davidtilley368 Thanks for the comment.

@ElectricCarAustralia 9 месяцев назад

@@TeVolt805 thanks for the detailed comment. 👍

@nathankendal 10 месяцев назад

The problem is that you purchased an MG!

@ElectricCarAustralia 10 месяцев назад

Ohhh ok. Thanks for the comment.

@MrKldenton 10 месяцев назад

You ran the 12 volt battery down, the BCM that runs a ZS does not like supply below 11.5V. Sitting there listening to the radio whilst recharging the HV battery is what did it. If it was excessive RF from 5G or other transmitters near by the LF aerial in the cup holder would have picked up the key as it's a very closely coupled induction @ 125KHZ and not susceptible to interference like the main 433MHZ signal is. 12V battery probably had a chance to recover a bit of charge and work once the vehicle was in at the dealer. I know from professional experience as a locksmith making keys to these vehicles that the body controls SAIC Motor(MG, LDV etc) uses are not very tolerant of low supply voltage. That said good on MG coming to the party on the towing costs, that's the type of warranty service that can make or break a brand especially one as new to Australia as MG.

@tassiedi 10 месяцев назад

I'm not sure how that can be the case with this vehicle, does it not have "Intelligent Charging", in which the traction battery tops up the 12V battery when the vehicle is in Charge or Ready mode? The 2022 model has smart charging, I assume the previous model does too?

@ElectricCarAustralia 10 месяцев назад

Hi, thanks for watching and the insightful comment. Regards the 12 volt, this battery was charging as the car was in 'ready' mode with the HV contactor pulled in. In this mode the 12 volt battery display shows 14 volts which it was on the day while we were charging with the radio on. As mentioned I, and many other's, do this all the time with no issues. Cheers

@MrKldenton 10 месяцев назад

@@ElectricCarAustralia If that were the case the immobiliser would have been passed already. The immobiliser in all cars only checks at time to start, or in the case of a hybrid or EV time to ready. It does not check again after you have permission to start driving under any circumstances. 'Smart Key Not Detected' errors can only happen at start/ready request. This behaviour I have seen many times on MG smart key vehicles when the 12V battery is below 11.5V. Try this for an experiment if you don't believe me, drive your ZS down the street and chuck the key out the window. It'll keep going until you turn it off. Or to be a bit less dramatic just hand it to someone else after it's ready to go.

@ElectricCarAustralia 10 месяцев назад

@@MrKldenton Good points, and yes I have tested something similar to what you mentioned by not having the key close and works as you say. Not sure how that is relevant in this instance though as to end the charging session you have to shut the car down first then stop the charge. It's then when I tried to start again it didn't start again.

@rajeevbhadresa9952 10 месяцев назад

Interesting story. Thanks for sharing your experience. I have a Gen 1 MG ZS EV like yourself and my wife had a similar experience. After parking up at one of the local malls in Auckland, NZ, the car wouldn't start and gave the same error of the fob missing. She went back into the mall and bought a replacement battery and still no joy. Eventually, she had a friend pick her up and she grabbed the second fob and it started with that one. I did some testing afterwards and it seemed to be a combination of issues - possibly 5G interference near the car and the original fob she had wasn't working with the replacement battery as she had put it in upside down! No problems since but we haven't been back to that mall. We probably would have had a similar issue with towing and extracting from that mall car park so I'll be wary if it happens again. Keep up the good work and videos.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the detailed comment with your experience This is what makes the EV community so great, sharing ideas and experience for the benefit of others thinking about making the switch. Cheers

@mikemorley2797 9 месяцев назад

Difficult o understand why the car could not be jacked up and bogeys fitted under the wheels enabling the car to be pushed under the building into a place where the low loader could be used. Any forward-thinking tow company should have this equipment available as more and more electric vehicles are sold.

@stum8374 9 месяцев назад

Dont Buy Chinese

@vernevens1598 Месяц назад

Sounds like you bought yourself an overpriced ball and chain.

@cods41 10 месяцев назад

The car was too busy trying to decode all the 5g data flying by and uploading it to the Chinese government servers 😂

@ElectricCarAustralia 10 месяцев назад

Good one!

@Fanta.... 10 месяцев назад

Crazy to think this isn't all that implausible. All you need is a open wifi network to transfer data without a sim.

@robertgregory8964 10 месяцев назад

China relays launch locations of Ukrainian drones (commercial ones) back to Russia. Obviously these devices are constantly being monitored by the manufacturer.

@brybish 9 месяцев назад

Same thought here😂😂

@et1965 10 месяцев назад

Good grief buddy, what a time you had. Thank you for sharing the experience.

@ElectricCarAustralia 10 месяцев назад

Thanks. Fingers crossed doesn't happen again.

@jacobheinz8236 10 месяцев назад

@@ElectricCarAustraliaI hope not. But haven’t you met Murphy yet?

@malcolmwhite6588 10 месяцев назад

@@ElectricCarAustralia if it’s happened once it is entirely feasible to happen again that is the nature of the law of probability unfortunately also you say it could’ve happened to a petrol car I disagree with that unless it is a very very modern one all petrol cars I’ve driven could have that key fob fault, but would at the very least be able to be pushed, towed or gently started with some other way It’s electric car that has everything electric that effectively like a computer locked you out of every system

@mondotv4216 10 месяцев назад

MG's key fobs operate on 433MHz - the nearest 5G bandwidth is 700-900MHz - I cannot see how this could cause the key to not work. As it's happened to other owners I'm going to suggest it's more than likely a software glitch. The first thing I would have tried would have been the spare key. I assume you couldn't get your hands on that? It stories like this that make me glad I bought a Tesla and a BYD. Both have multiple ways of starting the vehicle. Tesla with your phone or NFC Card, BYD with phone (not as slick as Tesla but workable), NFC or keyfob. I always carry the cards around in my wallet just in case.

@TeVolt805 9 месяцев назад

Thanks for the confirmation the fobs work at 433MHz. Shopping centers have phone towers, so that's what people see and blame. They also have chemists, supermarkets and warehouses with lots of gear chatting away on 433MHz. There was one lot of chemists that all had the same wireless barcode reader that was notorious for this. Good old fashioned "Remote Central Locking" doesn't stop you from driving away when the fob won't unlock the car. "Keyless Start" DOES if not done properly (with robust workarounds).

@jimgraham6722 9 месяцев назад

Trouble is lots of stuff operates on 433, it is a iot/lora channel. Shopping centres would be full of this stuff. Consequently interference could be coming from anywhere including tire inflation monitoring system that also operates on 433. Not just for this reason, but safety in general I wouldn't fast charge an EV in an underground car park. In my view like petrol/gas stations refuelling, charging should only be in the open where emergency vehicles can easily get access.

@Kevin-dp1vy 10 месяцев назад

The battery in My Honda failed in an underground car park at Westfield. I called NRMA breakdown who arrived in a ute that was too high to enter the car park. Fortunately the technician said he was used to the problem and carried a small trolley which he used to transport a new battery and his tools to my car so that he could replace the 12 volt battery.

@ElectricCarAustralia 10 месяцев назад

Nice job!

@Porkonfork 10 месяцев назад

This also happened to my wife in our MGZSEV however it came good after a few minutes. And yes, we also found the same problem with their servicing, lack of knowledge and understanding.

@ElectricCarAustralia 10 месяцев назад

Thanks for sharing your similar experience and leaving a comment. Cheers

@tinymuddygecko 9 месяцев назад

Another very informative video Greg. I've learnt so much about ev's from watching your channel. Down to earth explanations from an owner not just another reviewer. As an Atto 3 owner I'll pay more attention to where I DC charge in the future to avoid a similar towing issue. I'm also going to check the byd roadside assistance policy. Keep up the good work buddy.

@AquaMarine1000 10 месяцев назад

Something to ponder, forty years ago tech problems in the sububs were simply owning a VCR. Then the PC arrived in our homes with software updates and patches to fix the blue screen of death. If this was not a warning for things to come someone buys an electric car, a Chinese one. Think about this, 1950s MGs and Morris Minors can still be seen on our roads. Machinical devices usually give some warning of failure, no so the electronic device. Good luck with the experiment. Cheers

@robertgregory8964 10 месяцев назад

I recall my first PC used to crash when the neighbour's car started up ... ignition cable radio interference LOL. Also, neighbour's CB radio used to come through on my poorly earthed stereo system. I like my 1HZ diesel Troop Carrier. No turbo, no DPF, no electronics. These motors are known for 1 million km between rebuilds. Yesterday someone reversed into my parked Hyundai Kona EV and the charger port, collision detect radar and lane assist no longer work. My insurance excess has just about wiped out any savings after depreciation.

@AquaMarine1000 10 месяцев назад

@robertgregory8964 Yep 1HZ 105 for me.

@pakjohn48 10 месяцев назад

Excellent video all round and with no script! A number of problems and solutions passed on. Good job!

@ElectricCarAustralia 10 месяцев назад

Thanks, glad you enjoyed it!

@benpatana7664 10 месяцев назад

Reallly felt for you over this - what a stressful way to start a Sunday! While I am very pleased MG saw fit to refund the extraction fee, that $600+ cost seems extremely high. Although I guess some extractions may be very difficult and time consuming, surely the charge should be varied to reflect what is actually required in the circumstances. That is a load of money.

@Mikere5 10 месяцев назад

Remember, Sunday wage rates are probably double time and will likely include traveling time each way.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Fingers crossed doesn't happen again to me or anyone else. Cheers

@briananthon5211 9 месяцев назад

This is Australia - land of extortion

@Mikere5 9 месяцев назад

@@briananthon5211 Land of the 4 day working "week". Get used to prices doubling!

@oswaldjh 10 месяцев назад

18:20 The dealership didn't want an EV with unknown problems inside their building. This is likely part of their insurance policy because insurers aren't stupid.

@gs-xmastree7013 9 месяцев назад

Long time ago my ICE car was immobilised parking at Mt Lofty, Adelaide. There are a number of radio towers there that stopped me from deactivating the immobiliser. The RAA guy said to roll the car around the hill while he followed. With the hillside blocking the signals from the towers I was able to get it started. So this explanation might be plausible.

@ElectricCarAustralia 9 месяцев назад

Thanks for the comment. Cheers.

@andret4403 10 месяцев назад

Had a similar experience with FOB here in the states. The list happened to my GF dad's van. First time at Sam's on a very cold day, the car didn't start. The auto service came and they got the van started. Battery in car checked no issue. It happened second time. They park near Sam location. This time I suggested Uber home , get the second fob, and drive over in my truck. The van started right up with second fob. Battery was changed and no more issue with that fob. Here is the issue. That fob was working elsewhere. My theory that location has other radio inferences. Battery power must have been down to point other interference over powered it.

@user-jh6vt8vx4v 10 месяцев назад

It could be a same brand of the car parking near by. And messing up the communication. Toyota is notorious about it. My 2016 highlander fob went malfumction when park next to a prius or the same model. It take a while and few try to get the thing working

@dondon9829 10 месяцев назад

A Complete Nightmare, My experience so far has been nothing but trouble, always running flat , sometimes on charge all night just to find out next day that car didn't accept charge, taken back to dealer on various occasions only to be told that there is no problem , just brushed off , have been stranded 130 klm from home after the guage telling me i have 200 klm range left, now that was a nightmare as i had no way of charging it what soever, and it was costly getting the car delivered back to the dealers only to be told that i didn't charge it up enough, trust me these vehicles are more trouble then their worth , i have no confidence in taking it more the 30o klm before i need to recharge , dealers don't care , i'm sorry i ever bought one of these troublesome vehicles.

@Fanta.... 10 месяцев назад

Was yours a chinese owned EV or one of the other ones?

@mrinbetween4788 10 месяцев назад

Chinese Rubbish

@ElectricCarAustralia 9 месяцев назад

Wow you sounds like your having a bad run and maybe electric doesn't suit your needs. Good luck.

@adriennewright68 10 месяцев назад

Interesting! Definitely something to be mindful of, extra care in choosing recharging stations. Thank you.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching.

@kevinfoo8031 10 месяцев назад

Great info and not -so-fun story. These EV makers need to incorporate an over ride on the locking systems for such circumstances and more so for life threatening ones.

@ursodermatt8809 10 месяцев назад

mate, did you watch the video? it has nothing to do whether or not it is an EV.

@kevinfoo8031 10 месяцев назад

@@ursodermatt8809 I watched it. Its more to do with extra costs in road assistance. Contributed with the locking system in EV or even cars in general I should add.

@ElectricCarAustralia 10 месяцев назад

Hi Kevin, thanks for the comment. Yes the idea of the video was to share my experience with everything that happened on the day.

@Mikere5 10 месяцев назад

@@ursodermatt8809 I think you missed the point - an EV LOCKS the brakes on when it's powered down and this was the issue - it couldn't even be pushed away from the charging point unlike a 'normal car' that you would simply select neutral and start pushing it to the roadside and avoid the expensive extraction from the difficult to access place. This is unique to EVs and people should be aware of this.

@TravisHi_YT Месяц назад

@@ursodermatt8809 The whole video was about an EV car at an EV charging station bro...

@pchaig7438 9 месяцев назад

Thanks for the video... very surprised to learn of that!

@Parawingdelta2 9 месяцев назад

I can just imagine that all being too overwhelming for many people who would either not have the availability of an extra $600 (or even the $120 in some cases) or who would just write it off as a bad experience and pay the amount required. I don't have an EV but it does raise the question of how my new Toyota Camry with an electronic handbrake would be moved to a specific point to be towed if it lost electrical power other than just the 12 volt battery going flat.

@anthonyauhl4936 10 месяцев назад

Same thing happened with me at work, but with a motorcycle key fob. We have high powered transmitters/recievers; the only way to start it was to get the key as close as possible to the bike starter. Same thing happened with other keyless motorcycles as well. I think you're on the money with the 5G towers 👍

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment. Yes, we're had a few others confirm at least some type of radio frequency interference. Whether it's 5G or not who knows but something to what out for. Cheers

@sprendergast351 10 месяцев назад

I lived in Hobart and if you did a trip up to the top of Mt Wellington, it was roulette whether your door remote worked because of the towers up there. This was many years ago and they put a sign up advising your key less remote may not work. Many tourists looked puzzled staring at the rental car wondering why it wouldn't open. I shall keep my vehicle with a key and manual handbrake thanks. Thanks for the video.

@alanjm1234 25 дней назад

Yep, first time I was there I was wondering why nobody was flying a drone, you could get some great footage. Then I worked it out...

@suchshea 10 месяцев назад

As soon as you mentioned mobile phone interference it rang bells for me! The shape of the building where your car was parked reminded me of Cannon Hill shopping centre. We had been having issues with central locking when there and then it was on the news!

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your experience. Something to be aware of that's for sure.

@davidwilson4468 10 месяцев назад

A supermarket car park here in the UK has similar issues with key fobs not being recognised. The staff have been told to help owners push their cars to a different part of the car park and the problem goes away. Fine with petrol cars, not much use for an electric car.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment.

@ivortoad 10 месяцев назад

It used to be the case that any RF problems or issues should be reported to the Home Office Wireless Regulations or something. They used to be dead hot on this sort of thing and dodgy signals etc.

@Fanta.... 10 месяцев назад

There needs to be a procedure somewhere maybe in a RF lined glovebox with a antenna for the cars key start system) that can overcome this issue. what a load of BS that these issues are even a thing.

@shirlprada2447 10 месяцев назад

Very informative valuable things to consider that can be applied to EVs in general. Thank s heaps for the overall positive explanations. Some excellent takeaway tips to be mindful of. Thumbs up

@user-jh6vt8vx4v 10 месяцев назад

That actually will happen on any car with remote key.

@ElectricCarAustralia 9 месяцев назад

Glad it was helpful!

@tassiedi 10 месяцев назад

Thanks for sharing your horrible experience! When my 2022 model bricked, and there was a conversation about towing, I mentioned that it is parked in a basement carpark. The tow truck operator was confident they could move it with dollies but didn't mention anything about an additional cost. Interesting (this is in Tassie). Luckily when I requested roadside assistance instead of a tow the mechanic was able to boost the 12V battery to get things moving again. In my case it was a dud 12V battery, which was replaced under warranty.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your experience. I have heard of dud 12 volt batteries also being reasonably common.

@Liz-tu8nf 10 месяцев назад

Thanks for running through the experience. A few things to think about with getting stranded. I had a similar experience with the key not being detected with my MG ZSEV, but it was in my carport and nowhere near a phone tower. It self resolved in a few minutes and I don’t recall how or why. I remember I was in the car at the time and I do trickle charge there too, so I might have earlier started the car while charging. It will be interesting to see if more stories accumulate and start to point to what is happening. I do find the car software a bit unpredictable- things like the emergency collision warnings operating when I wouldn’t expect it and not when I would. And it sometimes demanding you put the seatbelt on and other times not (I don’t belt up when I’m just driving or reversing in my driveway).

@ElectricCarAustralia 10 месяцев назад

Thanks for watching Liz. Agree the software is not really there yet and can be a bit glitchy. Thanks for sharing your experiences to help other owners. Cheers

@Tanocchio 10 месяцев назад

Thanks for the heads up. I have had my 2021 model's key receiver jammed by mobile phone tower interference a few times, but only locking or unlocking was affected. I never got stuck for long. I'd suggest putting the fob in the center console and then cover the whole console area with aluminium foil to shield the lot from EMI. Could be worth a try.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the tip.

@tomkimber9072 9 месяцев назад

All the wild conspiracy theories floating around about EVs but we actually might need to put a tin foil hat on them?! 😂

@apterachallenge 10 месяцев назад

Better to use RACQ. We had a breakdown and had our car towed from Maryborough to Gold Coast and it was fully covered, and a loan car as well. That was one of the higher levels of membership mind you.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your experience. Cheers

@profdraper 10 месяцев назад

We had cause to contact MG customer service about roadside assist in prep for a road trip last year & following spurious reports about that. Allianz is the sub-contractor & roadside assist is renewed following each service at at MG dealer for all of the seven year warranty period.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the additional info, very helpful.

@DJAYPAZ 10 месяцев назад

As for workarounds, Ford in American have an NFC fallback in their key fobs. So in the event the key fob battery is flat, the fob is placed next to a place in the dashboard and the car can detect the presence of the key fob. This is a different and separate method from the usual wireless detection. The topic of electrical interference with a cars electronics is beyond the scope of effective discussion here. However it is worth investigating further to perhaps discover the range of problems EV owners are encountering.

@alanwaters9401 10 месяцев назад

About 20 years ago I owned tow trucks on the Gold Coast Queensland. I had road side assistance contracts for most of the major car manufacturers. We constantly had a problem with Land Rover Discoveries not starting in certain locations...nearly always near a shopping centre. There were 3 or 4 known locations. We could simply push the car 10 - 15 metres and it would start. The theory was that some type of electrical interference was interfering with the vehicle immobiliser. So I certainly think the 5G theory is highly possible.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the knowledgeable comment. Cheers

@andrewallen9993 10 месяцев назад

I own a 1964 Mercedes w110 200d and even an EMP pulse from a thermo nuclear explosion wouldn't stop it from running if it was push started, never mind a bit of casual microwave radiation.

@gregorm9183 10 месяцев назад

5ghz security camera systems, particularly cheaper Chinese ones, are known to cause issues with other wireless devices sometimes.

@harigurung52 10 месяцев назад

Thank you very much all the information you were trouble with MGZS I did have a problem with my Jim MGZS. If you leave it too long your boot open or door open at 10 to run out 12 V battery are you can’t start your car because the instrumental and show up in the dashboard and I think I love Putin with your problem thank you. It was great to hear by the way I’m from UK

@GuyL 10 месяцев назад

Telstra and Optus have 5G on top of the shopping centre. Your story reminds me of black mount in Canberra with the Telstra tower. Signs up in car park warning of car alarm immobilisers may be affected by the signals. Thanks for sharing

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Yep, something to be aware of.

@user-wj8lc7ro5d 10 месяцев назад

Thanks for sharing the experience .

@ElectricCarAustralia 10 месяцев назад

Thanks for watching!

@PubRunner 10 месяцев назад

It’s similar for my Royal Enfield Himalayan is you can’t unlock the bike they need to crane it on to the truck and there is an extra for that which is not covered by RE.

@Stan-at-KangarooIslandTV 10 месяцев назад

Glad it worked out in the end. I just ordered a Polestar 2 and it comes with 5 years free roadside. I live on Kangaroo Island, so I wonder how that will work for me - haha! We have the RAA on the Island but not sure how it would get over to the mainland if ever needed. When I first ordered, Polestar said they would deliver it here on the back of truck. Now the order form says Volvo Adelaide is the hand over point, either way, I’m super excited!!

@Neojhun 10 месяцев назад

Wow a resident of that island. Haven't heard of someone living there before. Quite the special place.

@Stan-at-KangarooIslandTV 10 месяцев назад

@@Neojhun it’s a great place to live - very relaxed and undeveloped with only 4500 residents on the third biggest island off Australia.

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment and Congrats on getting a Polestar. I think you will be a very happy new EV driver in a beautiful part of Australia.

@jantschierschky3461 10 месяцев назад

Let's hope it does not self emulate

@JontyHare 4 месяца назад

Polestar roadside assistance is covered by Assist Australia which uses RAA to provide its service, the RAA contractor on the island would help you, if you broke down on the island. If it was towed to a mainland dealer, you may need to cover the ferry costs as water crossings usually aren’t covered by roadside assistance, have a good read of your policy

@southeastmedia936 10 месяцев назад

Respectfully, I highly doubt '5G signals" contributed to this in any way. I have checked the RFNSA database and there is no high power/mmwave 5G infrastructure in use at Mt Ommaney, the mobile frequencies in use range between 700MHz and 3500 MHz which are commonly deployed low and mid band 3G/4G/5G bands which are found literally throughout Brisbane. Essentially there is nothing "special" about the Mt Ommaney location, and considering you were down in the carpark it is highly unlikely that you would have even been reached by the 3500MHz signal as it does not travel well through concrete whatsoever and the transmitter is on the rooftop. Vehicle key fobs also generally operate around the 300-500MHz range which does not overlap with any kind of mobile signal whatsoever. That's not to say it's impossible, however I would suggest that 5G specifically is extremely unlikely to be the culprit as the frequency band used at Mt Ommaney is exactly the same as what is used throughout Brisbane and SEQ as a whole. There could be another source of radio interference in the area though or maybe even a weird quirk with the charging location.. It will be interesting to see if there are any other reports of the same happening on plugshare in future.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the detailed, knowledgeable comment, it's very helpful. I will also be keeping an eye on this and talking to many other, particularly Chinese brand, EV owners to see there experience. The Plugshare history logs issues with BYD Atto 3 owners the day before my experience but your right it may not have been 5G. It's always annoying when you cant pinpoint the issue.

@southeastmedia936 10 месяцев назад

@@ElectricCarAustralia I hope you don't have to go through this ordeal again! Keeping my fingers crossed that this was the one and only time you get stranded :)

@Brian-vs9sd 10 месяцев назад

Great explanation. As I said in my comment the easy way out these days is to blame covid first, but if that doesn't cut it, blame 5g.

@Solar-42 10 месяцев назад

Yes another source of interference to the car remote receiver in the MG is the likely cause of the remote not functioning. Typical car remotes of all brands operate from 315MHz or 433Mhz. Everything from wireless microphones to video security systems use these frequencies and can 'overload' the car receiver if operating nearby which prevents the car from starting. Low priced imported products from overseas can sometimes exceed the legal power limits. Look up LIPD class licences for the Australian regulations.

@user-lv7tm6lw4p 10 месяцев назад

I recently saw an instance where an auto door on a shop was causing interference in key fobs on cars. It was such a common occurrence at that particular location the road service knew about it and moved the car away from the shop entrance and the car started fine.@@Solar-42

@Plakkyboat 9 месяцев назад

Thanks for sharing. Your story leaves me wondering if you would have had any towing issues if you were with RACQ. I've read that BYD is in a financial business partnership with Eagers, not just an arrangement. MyCar is an arrangement. Our local MyCar has such a dislike for EVs they have refused to service BYD EVs. The only BYD general service agent in Qld outside of Brisbane and Gold Coast at the moment is at Maroochydore. That's pathetic support after 1 year of operations in Australia. At least MG has a pretty good network of service agent set up already. 18 months ago we had a 2013 Hyundai i30 and the hand brake actuator failed. The vehicle was a couple of months out of a purchased Hyundai extended warranty (from new), so no claim there. The hand brake locked up when this electronic part failed. $800 to repair the damaged brake system on one rear wheel. The failed brake actuator cost $6,000 just for the part. The total cost was $7000 plus the cost of having it towed to the dealership. Financially speaking, we would gladly swap scenarios with yours.

@simonh6788 10 месяцев назад

Thanks for the share Greg. I can’t imagine Kia being that accommodating with the total extraction cost. I suppose in hindsight you could have tried to get the spare key run out to you to see if that worked?

@ursodermatt8809 10 месяцев назад

the key was not the problem.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching Simon. I just hope it doesn't happen again so I don't need to try any other 'fixes'. Cheers

@jimdonaldson64 10 месяцев назад

Glade you got it sorted, you have more patience then me , but there needs to be a fix for this problem.🤨

@ElectricCarAustralia 10 месяцев назад

I will report back if anything further comes up. Cheers

@franciscoshi1968 10 месяцев назад

I have always wondered if they could add a pin number on the screen in case the fob fails. This would get around the issue.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Would be nice to have a fall back in case fob doesn't work.

@russellhorsefield9199 10 месяцев назад

Inserting I am not an EV owner but thanks for the heads up . I honestly thought they we're going to try and skull drag it out of the car park like they do in the clearways in Brisbane City. I got the same problem but it is an ICE car and I live in an apartment block and car park is on ground level but two point two metres clearance.

@robertm1459 10 месяцев назад

Kudos to you with your negotiating skills. 600$hmuk$ ??? 😮Ouch! If poss I'll be learning how to bypass elec parking brake for my MG4 when it arrives.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching :)

@markeaton6734 10 месяцев назад

Had to get an extraction for my model 3 when the inverter was faulty and blew the pyro fuse, but tesla covered it all and delivering a loan car on a flat bed as well.

@ElectricCarAustralia 10 месяцев назад

Thanks for sharing your experience, great Customer service.

@Pappazeko 10 месяцев назад

G'Day, Firstly let me acknoweldge the professional and fair discription of your issue. We have been towing operators for over 20 years, and your situation does happen here too with all types of cars in an Undergound car park. We have a big shopping centre here. And from time to time we get called for a vehicle broken down there. Problem is there are stormwater grates on both ends of the driveway so Go Jacks cant be used. We have recently undergone training for handling EV's, so we are on the catch up ourselfs. Your exsplenation of possible 5G interference might be plausible, but if the fob is in the receptical its almost a direct connection to the radio loop in the key. My best guess is that something else was interfering with the operation of the Body Control Module in your car. Maybe even the clock in the charging unit iself. Electric Handbrakes are a pain when they dont operate and mostly there is no overide. Regards Peter W.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your related experience. Cheers

@peterjohnson4039 10 месяцев назад

Interesting video. What was the repair solution? Was it just reprogramming the keys? How do you avoid it recurring?

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. No official solution. MG Dealerships said the car started when they tried it. They just changed the fob batteries to do something.

@mikldude9376 10 месяцев назад

Probably buy Japanese.

@actualfacts1055 9 месяцев назад

Wonderful modern vehicles, no wonder that I own an old car and have no plan to update it.

@ElectricCarAustralia 9 месяцев назад

Thanks for the comment and good on you. We still have our 18 yr old wagon for towing as well. 👍

@Rabs73 10 месяцев назад

Interesting story. Crazy Sunday but nice to see dad and son spending time together, whatever eventuated 😊 Does the MG support phone key pairing like Tesla? That could get around this sort of thing

@Fanta.... 10 месяцев назад

that would be great as a backup, or even a PIN code to start

@ElectricCarAustralia 10 месяцев назад

Thanks!

@daddy6249 10 месяцев назад

Having worked at a Holden dealership for many years and seeing similar problems with the Korean Holden cars i suspect its NOT 5G tower signal, but a 5 Gigahertz CCTV security camera close by. It caused very intermittent no start problems only when parked in front of a particular shop in one particular shopping centre......

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment. valuable info. Interested to see if anyone else comments similar. Thanks for sharing.

@AdamCulf 9 месяцев назад

My VZ Adventra has this problem (and no doubt other VR to VZ series cars). I parked close (within 30m) to a 4G/5G tower. Needed to use the key in the keyhole to lock and unlock it.

@ElectricCarAustralia 8 месяцев назад

Thanks for sharing?

@AB_productions 10 месяцев назад

Unfortunately, you are not on your own regarding substandard dealerships. I’ve been having an ongoing issue with Metro Ford here in Brisbane after they crashed my car whilst in for servicing. I always thought it was the sales team that stereotypically full of it but the service department of Metro Ford are impressive in this space. On a side note, thanks for the video you did with ReGen EV it was very helpful when I was looking for what EVSE to buy / install and the crew at ReGen EV were great to deal with and did a great job!

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your experience. It really helps other owners and those deciding on EV Brands, Dealers and models. Glad you got something out of the Re-Gen EV video, I get lot's of good feedback on those.......will have to hit Arran up for a Sponsorship :)

@voltare2amstereo 10 месяцев назад

433mhz pagers cause issues with some key fobs (chemist warehouse had to shut theirs off out at west ipswich for the same reason

@AA-ws7so 10 месяцев назад

Good to know in case run into same issues.

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment.

@atifurgreat 9 месяцев назад

Thanks for providing such good content. I am looking to buy my first EV, searching for options under 30K. I can see MG ZS EV 2021 model fits in this price range. Any suggestion if this is a good car to buy as my first EV, I want this as a second car for day-to-day drive. Have you researched how long the battery in these models lasts? If we have to change the battery in 10 years, I don't think it will financially good decision to go for EV!! I still not made my mind clear if this will be a good choice, any thoughts?

@ElectricCarAustralia 9 месяцев назад

Thanks for watching. I'm generally happy with mine. Time will tell on batteries. Not set time to replace, just when range gets to a point you can't do your daily driving. You also get a great trade-in price for used battery....they are very sort after.

@ChrisCoxCycling 10 месяцев назад

Literally down the road from me. I'm close to buying an EV and was looking at that charging station. I might be wary of using it now 😄

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Keep it in mind but looking at Plugshare, no-one else has logged any issues since mine so doesn't appear to be an ongoing issue. Congrats on deciding to go EV. Enjoy.

@petetazflies 10 месяцев назад

Apparently Ive read somewhere that all electric handbrakes can be disengaged from under the consol ?

@vincehodges1364 10 месяцев назад

We've been to a few places where we know it's unlikely that we'll be able to lock our car (mg zsev), we've always put this down to the nearby cell towers. Luckily the car has always started ok, but does seem to be a problem that particularly affects the mg

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment. I will keep an eye on this and continue to seek feedback from other MG and BYD owners.

@davidjames9625 8 месяцев назад

Hi Greg, I have the same MG ZS EV that you have. I have not had any trouble with my car starting, but there are 2 places where I shop in Adelaide where I have locked the doors, did the shopping and returned to my car and the doors would not open. Both these car parks are out in the open. I suspected a low battery in my key, but I found the problem, both these shops have 5G towers right next door. I found that by rubbing key between my hands to warm it a little and put myself in-between the door handle and the 5G tower, hold the key against the door handle and it works every time. I hope this is helpful to other MG drivers.

@ElectricCarAustralia 8 месяцев назад

Thanks for sharing. 👍

@Kiwidaedong 10 месяцев назад

So was the dealer able to start the car normally when they got around to looking at it, as it was then a long way from the 5g tower ?

@ElectricCarAustralia 10 месяцев назад

Yep, apparently no issues starting.

@dgurevich1 10 месяцев назад

I had an issue with a DC charger once. It was an ABB 150kw unit I think, but it wasn't with the key not being detected. I had a general fault and christmas tree on the dashboard. That was resolved by the 12 volt battery disconnection. I was aware such an issue can happen from another youtuber "modern heroes" who made a video about it. I have never had an issue with key not detected. My ZS is a 2021 with 65000 km on the clock.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and sharing your experience. Cheers

@NaughtyGoatFarm 10 месяцев назад

I thought the spot you place the keyfob in the MG zs ev 1st gen was in the cup holder.

@ElectricCarAustralia 10 месяцев назад

Opps! Spot on Hamish it is. I just realised I mentioned in the video it's inside the console but your right, it's within the cup holders. I did use the correct, cup holder, location on the day but it didn't start. Will add a comment in the show Notes to ciorrect and mention in next video if I remember. Thanks for the pick up.

@pincus321 Месяц назад

If it was 433mhz, if you lay a piece of metal over the top of the fob it can be foil, don’t wrap it, find where the receiver is in the car and try it. I have a location I go to in a normal street and my fob stops working i actually have to be practically in the car to operate it. This is not limited to your experience.I find many service departments can’t deal with some of the technical faults they experience and logs often point them to false faults.

@ElectricCarAustralia Месяц назад

Thanks for sharing the idea. Cheers

@kenharris5390 Месяц назад

I am looking to buy an EV; thanks for these tips. As an aside, there seem to be cases of thieves cutting the cable from the charger or multiple chargers in order to sell them for scrap metal.

@ElectricCarAustralia Месяц назад

Thanks for the comment. Yes, I have heard this but it is very rare.

@josefigueiredo8022 Месяц назад

Small sacrifice for the fact that you are making a difference to save the planet! I respect you for your integrity! 🤷‍♂️

@ElectricCarAustralia Месяц назад

Thanks.

@traderr3674 9 месяцев назад

same thing happened to me in sydney on a dc fast charger with my MG 2022 Ev. Forgot to turn off car. It was not charging so unplugged and plugged in car did not like it shut down car. The tow truck driver disconnected the battery to reset the computer but it didnt work. Had to get it towed to MG. The plugging in and out while the car was on caused an error in the computer. All mg had to do was clear the error code. some people in the UK buy their own plug in error code clearers.

@ElectricCarAustralia 9 месяцев назад

Thanks for watching and detailed comment. Cheers

@MrPierceyip 10 месяцев назад

That is a whole lot of hassle and quite expensive. The first thing I would have tried is wait for the shopping centre to open, buy a replacement battery and change the key fob battery.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching. As mentioned I used the fob's 'dead battery' location in console so unlikely a new battery wouldn't have helped at the time but thanks for the comment.

@hartoz 10 месяцев назад

I think it's more likely to be an incompatibility between the Chempower software in the charger and the MG ZS EV's operating sysrtem. I fail to see how a 5G tower would have affected the car. The MG ZS EV doesn't have the ability to receive 5G signals, and the key fob and the 5G transmissions are on different frequencies. It may be a magic combination of all 3 that's causing the problem, in which case "good luck getting that resolved" as one will always blame the other and you'll end up going round in circles with providers. TBH 5G is a joke, the maximum effective signal range from the tower is only a little over 300M (1,000ft), and less in a built-up area. I own an Atto 3, which also comes with "roadside assist", but I had never heard of the company providing it, so I just kep paying my RACQ subs instead. At the end of the day, they all end up calling RACQ or AA at the end of the day anyway (RACQ also have recharging vehicles for EVs (A generator hooked up to a 7kw charger)).

@Neojhun 10 месяцев назад

TBH "5G is a joke, the maximum effective signal range from the tower is only a little over 300M" That is NOT RELEVANT when talking about Low Band 5G around the frequency bands of 700mhz, 850mhz and 900mhz. These frequencies have EXCELENT signal range and penetration due to obvious low frequency physics. This just happens to be a bad coincidence for Euro spec Keyless Entry and Push Button start key fobs which operate on the 860ish to 900s mhz range. Note these are ALL under 1 GigaHz thus way beyond 300m range with not much power would be quite easy.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment.

@potter2702 10 месяцев назад

Interesting subject, can you do a test drive vid of the MG4

@ElectricCarAustralia 10 месяцев назад

Thanks for watching. Yes, been trying to get one from Dealers but not having much luck at present.

@MrTerrymiff 10 месяцев назад

I don't have these problems with my 1990 Toyota diesel troopy. 30+ years old, 500,000+ km, not about to change to electric.

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment. With limited electronics I would hope not.

@andymartinez767 10 месяцев назад

I agree about Service Dept, I have a new MG HS 4x4 petrol and my local MG service dept is USELESS. Wow, i can tell you some stories, now i will be driving 2 hours to another one as this one is off my list

@ElectricCarAustralia 10 месяцев назад

Thanks for commenting and adding your experience. I hope it gets better. Cheers

@Channel-iu6de 10 месяцев назад

I have parked m y mg zs ev about 5 meters away from that ev charging station, i did not have any issues starting the car. It might have been a good idea to move the car and then whilst undercover, attempt to start the car again.

@Mikere5 10 месяцев назад

How to move the car when it locks all brakes on until you key unlock it? Drag it and destroy the overprices tyres? That's just one more problem with new wizz bang tech that isn't wanted or needed IMO.

@jimmychin8313 10 месяцев назад

Hi Greg, that was a s*!t experience. Please keep on the MG service department or group manager for the real cause /explanation of the fault. Sure blame it on extraneous things when you don't know but the real cause will mean a correct solution of the fault. Definitely find out how to unlock the wheels manually when the electrics are not working.

@ElectricCarAustralia 10 месяцев назад

Thanks, some great advice and I appreciate you watching.

@chrischapman3988 10 месяцев назад

I have an RF spectrum analyser. I'll see if I can profile the keyfob signals and map to 5G frequencies. This would be an interesting exercise. I'll revert tomorrow. Chris.

@ElectricCarAustralia 10 месяцев назад

Thanks for the comment Chris, looking forward to the result. Cheers

@normandiebryant6989 10 месяцев назад

I really don't see how these proximity fobs are any more convenient than just putting the key in the ignition and turning it. Maybe it's just cheaper and less able to be hot-wired?

@111jacare 9 месяцев назад

Greg, you have nailed several point with this video. First off, the EV industry needs to hammer the charging stations and the supermarkets to ensure that EV's can be moved with ease. Second, why couldn't the towing company send a front / rear lift tow truck with a dolly for the "trailer" wheels on the car? Third, the RFI is a real problem that affects most people with electronic key fobs. Fourth, am not sure of the wording / sequence, but, locomotives manufactured in China, due to their alternator magnetic fields on their engines, cause problems with the signalling on occasions. This could also extend to EV electronics. Your video has given me pause in purchasing an EV, as the reliability factor is still questionable.

@ElectricCarAustralia 9 месяцев назад

Thanks for watching and comment.

@berisford.jones- 10 месяцев назад

How does the car get onto the flatbed if the axles are locked?

@ElectricCarAustralia 10 месяцев назад

They leave the dollies on and pull it up. 👍

@PubRunner 10 месяцев назад

Just wondering if your MG is painted underneath to prevent rust?

@ElectricCarAustralia 10 месяцев назад

All good so far, 3 years old and no issues. Will share on the channel if it develops. Cheers

@mddawson1 9 месяцев назад

According to a website showing 5G tower locations, the closest one to that shopping centre is 1km away. Maybe there is a repeater inside the shopping centre?

@ElectricCarAustralia 8 месяцев назад

Thanks for the comment, could be?

@waynehobbs5175 9 месяцев назад

Curious, if all 4 wheels are locked, how do they get it on the flatbed?

@ElectricCarAustralia 9 месяцев назад

Leave the wheel dollies on.

@andrewallen9993 10 месяцев назад

How awful this happened to you! A similar thing happened to me on my 1964 split window VW kombi (ignition wouldn't turn on) so I used a piece of speaker wire to join the positive of the battery to the positive of the coil, bridged the starter solenoid and drove it 1600 Kms home. Fortunately if the battery was completely flat I could have push started it. Modern cars hmmmm?😁

@jnp500 10 месяцев назад

Should the towing company have a car-sized Faraday Cage 😮 😂 for the broke down car, to shove off the 5G EMI (or whatever 300-500mHz) signals and let the fob do its thing? Sorry to hear of your struggles on the day. Keep up the good work! 👍

@Fanta.... 10 месяцев назад

as crazy as that sounds, if you had a sheet with some fine copper mesh in it, It would definitely be a big business opportunity. Or alternatively go inside the shops and buy a few rolls of alfoil and glad wrap to hold it on.

@ElectricCarAustralia 9 месяцев назад

Great idea!

@garyblizzard5266 10 месяцев назад

ive of other people in ice cars having problems in car park.some blame a automatic doors on a chemist.they where able to roll the car away,and it started.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching.

@Mikere5 10 месяцев назад

Excellent for the ICE cars - but you can't do that with an EV - they lock the brakes on - seriously DUMB!

@tenmillionvolts 10 месяцев назад

Interesting. 5g signals are usually weaker than 4g and in a much higher frequency range than remotes. I figured you would pop home to grab your spare remote to try that. I didn't hear if you tried the second remote in the car park,

@user-jh6vt8vx4v 10 месяцев назад

It just get anttenued more rapidtly under same distance compare to previous generation especially the band width used by North America. North sure the case of Australia. For remote key fob. It is always subject to interference. But there sure be a RF ID activation method even if the fob is completely dead. But it requires using the physical key to unlock the door first.

@ksathara 9 месяцев назад

Thanks for sharing your 'not so wonderful' experience. This is very interesting, and a good eye-opener. I also don't think it is likely that a 5G (or any other cellular transmission device for that matter) could jeopardize electrical systems in a car. AFAIK, auto industry is tightly regulated and all the sub systems are verified against immunity to certain frequency bands and certain power levels. (unless the car companies deliberately want to cut corners to bring their product to market like the VW fiasco in 2017. If they so choose, I think they are taking a huge risk upon themselves and highly unlikely a sane car manufacturer would do that). Having said that I wanted to know what are the certification that MG has put forward for MG ZS EV to Australian certification bodies (ACMA?). I couldn't find any online, so I asked from MG, and quite surprisingly they replied that "there are no certification documents that MG has to provide to the customers". I thought that these information are normally publicly available and there are no trade secrets in them. The sole purpose being the necessary authorities can verify that the product complies to the prevailing standards in the country and for any interested buyer to make sure that they can drive the vehicle they payed hard earned money, with peace of mind. As MG is not going to give me anything further, I have raised this question with ACMA, who is the body in Australia regulating all communication spaces. They have replied to me that they escalated my request and come back to me asap. I will let everyone know what is the result.

@ElectricCarAustralia 9 месяцев назад

Thanks for the comment, interesting thoughts.

@nobodycares85 10 месяцев назад

It seems to me that these kinds of issues happen to new cars. I'm keeping my old one. My car's park brake is operated by a cable attached to a lever that I can manually operate and my transmision is manual - can't go wrong, and never ever does (not for me anyway), oh and to start my car, I turn a key. screw new cars!

@jackmalby3904 10 месяцев назад

Thanks for sharing your experience. I have been ambivalent lately at getting an EV for my wife; might just hold off until the infrastructure etc is a little more polished. Thanks & good luck 👍

@Neojhun 10 месяцев назад

In this case any modern car with Keyless Entry and Push button start could have similar problems. Soo ICE cars uses Euro radio specification for Key Fobs could have similar problems. Which is a massive chunk of the Aussie car market. My car was built by Magna Steyr.

@Neojhun 10 месяцев назад

Oh wow my Mini really does use 868mhz.

@Mikere5 10 месяцев назад

@@Neojhun So why don't we read of this being a problem with ICE cars? Because it isn't!!

@ElectricCarAustralia 10 месяцев назад

Glad I could help. Thanks for watching.

@theimax1 10 месяцев назад

Wow I would never have considered this would be a problem thank you for sharing

@ElectricCarAustralia 10 месяцев назад

Happy to help

@mikldude9376 10 месяцев назад

That’s unfortunate mate, this is the problem with all this fairly new whizz bang electronics crap , I’m just not into all this stuff , my last car I bought had a model run of 13 years , and mine was on the tail end of that so 6 years on , not a single issue ( touch wood) so far. I used to work in the motor trade years ago , and I hate these electric cars with a passion , and I think they are going to be the shit boxes of the future I’m sad to say , I hope I’m wrong though. I say this with a family member owning one , the more I see of them the more I do not like what I see. I hope your luck changes and yours gives you a good run. Cheers.

@profdraper 10 месяцев назад

Good to hear it all worked out, but unless I've missed it: despite the 'surprising cause' in the title here, I don't see any definitive explanation for that [?]. 5G & fob issues etc would seem to be highly unlikely buck-passing. I would have thought the 'disconnecting the 12v battery neg terminal' to do the trick & seeing given this may happen with various EV brands using rapid chargers (a very common topic in the UK fora). But as you say, the answer seems to be 'no' on that one too ... So, any closer to discovering the real cause? BTW, I haven't had any issues with our earlier gen 1 which we had for a few years, and now our gen 2 facelift. However we did have cause to check with MG customer service & following a spate of social media 'terror stories' about being standed in the bush & with apparently hopeless, uninformed 3rd party roadside assist contractors. In any case, their response was surprisingly quick & supportive: MG confirmed that Roadside Assist is renewed every time the service is carried out by an MG dealership & for the life of the warranty; this was accompanied by a text message from our service centre at Motorama MG Moorooka that indeed, the roadside assist renewal had been passed on to Allianz & that everything was in order, including yet another conformation from Allianz. No doubt there could be some play with regional sub-contractors. Sonya Rudez from SAIC (Brisbane) was extremely helpful. mgcustomercare@smil.com

@ElectricCarAustralia 10 месяцев назад

Thanks for sharing your experience. No further info on cause but will be sure to do a follow-up video if we get to the bottom of it. Thanks for watching. 👍

@adammilward2820 10 месяцев назад

My last two vehicles the dealership that looked after my Nissan was great, My Volkswagen dealership was an of branch of my original dealership that created their own site they were fantastic. The dealership managing my MG have been very unprofessional, difficult to deal with(not necessarily to do with MG as they manage many brands, previous cars purchased there by my partner prior to them having MG we had a similar experience. If there was a different MG site nearer me I would have purchased there)

@ElectricCarAustralia 10 месяцев назад

Hi Adam, thanks for the comment. Yes the ownership of the Dealerships seems to also have a big impact on the Customer Service, irrespective of the Brand.

@user-to8ve2nz6u 10 месяцев назад

Haven't heard of this issue with Tesla but towing thing was interesting.

@Neojhun 10 месяцев назад

Tesla key fob follows the north American bands of 434mhz or 315mhz. Which is no where near Low Band Mobile Cellular frequencies of around 700mhz, 850mhz and 900mhz.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching.

@kevinmills5293 10 месяцев назад

So how did they get the car going again? Is it something an owner can do?

@ElectricCarAustralia 10 месяцев назад

Thanks for watching. It just started at the service dept no problems. As mentioned in the video they couldn't find anything wrong but just changed the batteries in the 2 fobs anyway.

@sydjaguar 10 месяцев назад

thanks for sharing your experience. Any car with electronic handbrake and keyless start would have suffered the same result irrespective of type.

@ElectricCarAustralia 10 месяцев назад

Agree! I hate using those click bait type headlines but they make a HUGE difference in attracting viewers. Having said I wanted to make it clear this could happen to any. Thanks for watching and leaving a comment. 👍

@Dragon26112 10 месяцев назад

Surprised they didn't send someone with a diagnostic tablet/laptop to try reading/clearing fault codes before sending out the tow truck.

@Neojhun 10 месяцев назад

Oh wow Euro spec Keyless Entry Fob frequency is around mid 800 to 900 megahertz. Which often is where Australian radio devices borrow the spec from. The 3x Low Band Cellular frequencies in Aus are around 700 MHz, 850 MHz, 900 MHz. Welp that's a bad radio interference coincidence that should not of happen.

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Cheers

@SlowdeathO9 10 месяцев назад

Did the Tow truck use Dollies as well or did they drag your vehicle will all four wheels locked up?

@ursodermatt8809 10 месяцев назад

probably pulled up with locked wheels

@ElectricCarAustralia 10 месяцев назад

Yes, they left the ones on they originally used until they pulled it fully up onto tray. I was watching that as I have seen them just drag and I wasn't going to let that happen. Thanks for the comment.

@Mikere5 10 месяцев назад

Dragging it would have destroyed the tyres AND, in case you were not aware, EV tyres are double the price of 'normal' tyres!

@ursodermatt8809 10 месяцев назад

@@Mikere5 yeah sure

@markallen4510 10 месяцев назад

Interesting I have had and seen others having problems unlocking there cars with keyphobs in the car park at Aldi in Nerang and there is a low 5g tower on top of Dan Murphy's opposite the car park on its roof ?????? 😀😨

@ElectricCarAustralia 10 месяцев назад

Thanks for watching and the comment. Cheers.

@happyjoyjoy6976 9 месяцев назад

hiya i have a non related question to your video. in the event of a power malfunction are you still able to open the doors? trying to cut through a lot of misinformation around what would happen in this event. hopefully you or one of your viewers can answer this question for me. have a great day or night and much love 🤗💕🙏😁

@ElectricCarAustralia 9 месяцев назад

Yes, doors have a manual override using physical key. Thanks for watching. 👍

@happyjoyjoy6976 9 месяцев назад

thank you, i tried to find some information but got horribly lost. better to ask someone that has one in my thoughts than try to wade the mountain of information and misinformation across the internet. have a great day from a fellow Brisbane resident@@ElectricCarAustralia