Selling firewood that is muddy, full of debris, loaded with a machine bucket is another good way to lose customers. The other ways you mentioned are pretty standard things.
Yep. I lost a customer last year because he felt my stacking fee made no sense. “You have to get it off the trailer anyway”, he says. Well for me to walk it over 50 feet vs tossing it on the ground cost money. Sometimes you can’t please the unpleaseable.
I had a customer this year who got me to deliver outside my delivery area only to then expect me to stack two face cords in his shed. I did agree for a small fee, now I know to specifically say stacking is not included, wood is dumped off truck only.
@@laboredinvain3252 In my case his wife ordered the whole cord and was told of the stacking fee. It was a communication malfunction between her and the hubby. He told me as I stacked that he would get someone “cheap” next time. He also was set back by the fact that I made more money than he does in my regular job and firewood was a hobby of mine. I guess he figured I should give the stuff away. I only sell a few cords a year, 8 are to regulars and I have no issues selling the rest. It all goes to Christmas money.
Those 3 reasons are also keys to gaining more customers. Bc some avg. Joe is out to make a quick dollar by selling wet wood that they call seasoned or shorting people firewood. Even dead standing oak is wet inside for larger logs. Yes the limbs can be dry and some top wood but the main trunk logs are normally as wet as living oak trees. Fast delivery, dry firewood and being reliable honest and always on time with good communication is all u need to grow a firewood business. Word of mouth is huge for campgrounds and having business cards to handout plus free kindling bunles to regular/ new customers always helps them remember to call u again
