My Volvo XC60 had to visit the workshop to be fixed... | Mat Vlogs 

Bloody hell, you transferred your freckles into the car, Mat! :))

That sim card design is really stupid, seems like dropping it would be really easy to do, as demonstrated by your staff.

Bet that technician was delighted to be filmed working on the car.

Your system was probably updated the moment you put in the SIM card properly.

Mat, waiting for Volvo XC40 Review ..

Matt seems like an understanding reasonable customer, which is a bit of a rarity.

They just coded the option in because they balls'd up.. I'm sure there was many frantic calls to the press office! Haha

You are not an idiot they did a sbeaky upgrade!

Dried on traffic film remover , either you've took it for a £5 wash or the dealer did

That chrome trim looks like my nail polish when it has bubbles. Interesting.

Haha, that volvo guy really thought you were being a bit of an idiot xD

Reading through the comments it's getting pretty frustrating. Guys, we want the honest reviews! There was an issue, it was fixed, and by the guys at the local dealership who yeah might be camera shy and not reading from a script, so what? Mat shows us these vids, whilst many others wouldn't! Keep the good spirit alive please, for all of our sakes!

Great review....back to the basics. Thumbs up.

Great to see good service from Volvo!

The trim is like that because of the chemicals that they used when they are valeting the car.I was a valeter 5 years so trust me is that

A reason to the folding mirrors not working before could of been due to a transit/dome/accessory fuse not being installed in the pre delivery inspection stage at the dealership. Where I work, every car has 2/3 fuses needing to be installed.

Spot on!! I've driven their new S90 test drive cars in Stockholm 6 months ago and I found some faulty options in the car.. That's why I bought the merc E Class. And one thing that's very upsetting, volvo was needed 6-8 months to deliver the car if you customize the options. In the meanwhile I got my merc for just only 4 months with all the options I wanted, delivered from Germany. I live in Stockholm btw..

Matt u make really fussy and minor things look very interesting. Props to u mate!!

Yeah, I'm sure they going to send it to Volvo in Sweeden. Amazing quality right here, can't even get a piece of trim on properly that's a genuine part.

Nice Volvo, premium price with premium quality! :D

look forward to the full review of the XC60!

guarantee that it wasnt coded from factory. BMW did the same with folding mirrors on the G30, forgot to code mirror tilt on reverse in all cars. Its now a silent retrofit offered by dealers.

That staining is from TFR....have you taken the car to the cheap hand car washes?

I just ordered one in R design Auto thru Carwow. Thanks to Matt.

If there's a design flaw meaning a piece of trim takes twice as long to fit as it should do then why should the customer foot the bill for the extra time? (Appreciate in this case it's a warranty job).

I reckon that traffic film remover had been used in slightly higher concentration than normal and been allowed to dry for a while on that chrome-like trim, and possibly a bit on the door trim in front of it. Probably when it was washed prior to customer delivery.

Since you put the SIM card in, is it possible it automatically downloaded and installed an update? Cause there was an "Installing update" message when you were going through the menus.

Props on getting your mirrors fixed Mat! But also, you shouldn't ever have to fold them manually regardless. If you push both the left/right mirror button at the same time, it should power-fold them on-demand.

My wife's Mercedes A250 has that same mottling on the window trim.

had the exact same trim problem on my 2013 V60, dealer replaced all trims under warranty. thank goodness.

I had the same problem with my Mercedes B class it’s the soap detergent when you get your car washed that causes the spotting on the trim round the windows

That sales man don't have words to say...cause it's manufacturer problem

FYI you can fold in the mirrors when the car is running if your in a tight space or going thought a car wash or something by pressing both L&R mirror buttons at the same time

You can also fold the mirrors by pressing L and R mirror buttons simultaniously. :)

I have the same volvo xc60 and your video made me go down to the garage and i checked out all the window frames and actually i didnt find this issue, all frames are so clean, bright and solide. I dont know why just your car has this problem.

On my volvo xc60 2010, it had a problem on a drain of the sunroof was disconnected causing me to run out of rainwater on the floor of the rear passenger. I discovered the water problem after 2 months of analysis. Very unpleasant when you go back to the dealer volvo to repair and pay the account for a manufacturing defect. Now a have a v60 T5 crosscountry 2015. Am enjoy it very much

My 2017 xc60 (the previous model ) was an ex demo and had the same marks on the chrome around the windows. I tried various cleaners inc cellulose thinners, but to no avail. I then used coarse cutting compound and finally T cut to remove the film. so far so good.( I didnt have time to drive to dealers etc.)

Definitely put a video up of you pranking other car wow members it would be brilliant

I think it was a "show on ui" option that had to be enabled by the dealer (they may hide it on non-inscription models to meek people pay more for it)

Lol nothing worse than trying to fix something with someone looking over your shoulder, that tech did well.

The guy from Volvo press office has those teeth that match those "how did you guess I was from Britain?" memes.

same thing happened to astra k too. it is usually fixed by updating sofware. no big deal it happens to almost all cars with big screen you manage everything.

My dad had a problem with the folding mirror on his 2013 Volvo XC60, we just dropped it of at the authorised workshop, and they fixed it. :)

Not all Volvo owners are treated the same way by the dealerships or even volvo HQ. My new volvo bought in Morocco and when the windshield cracked, I took it to volvo shop to replace it. They did a lousy job and consequently 1- the frame around the windshield started to rust apparently they used a sharp object to remove the hardened original glue 2- the rain sensor not working anymore and 3- the fitting inside the car on top of the windshield is rattling making an unbearable noise. The dealership doesn't want to take responsibility and fix the problem and when I contacted volvo HQ they did nothing for me. A rusty brand new volvo that's what I ended up with.

I’ve had my XC60 D4 for over a year now and I love it to bits. Actually sold my 2019 Q5 for it 😬

I remember we went to that same Volvo dealership in Colindale to buy an original model Volvo S60 D5. But my dad hated it because the ride was too hard and the engine was sluggish. So we soon swapped it for an Audi A6 C5 up the same road and he loved that.

Mat - with the folding wing mirrors try pushing the two mirror adjust buttons simultaneously, the one's in the driver's door.

This looks like a great dealer!

Mat that bubbling thing is from a specific tree/plant that you've parked under and then it releases that.

i used to work next to a volvo dealer, and you would not believe how many NEW cars would come back on a trailer to be fixed every day (hint: 2 to 3 a day)

Mat, this can only be an alien message carved on your car. I can't believe you didn't appreciate it....

That man speaks vey well from Volvo Press Office !!

Im with you on this. I bet, for some reason the software before visiting the dealer was not the correct version for the model you had, i.e. a lower spec model software with no mirror control.

I believe you Matt, I felt like the dealer was lying to your face.

I also remember that I bought a new car and I drove it for a year but the battery went flat and Nissan were kind enough to replace it but after the replacement few things started happening which didnt happen before and one example of that was the auto locking of the doors past 20 kmph so this could happen

Various options on my V40 are not adjustable from the infotainment console unless the engine's running or you've pressed the START button with the clutch up, which puts it into a fully-on state. Perhaps that's the difference here.

Did you shoot the removing the window trim? I would like to get them out of my T8 to plastidip them, hate that chrome stuff...

The mechanics you go to are too high class 😂😂😂😂 If you knew the back streets i go to😂

I was expecting HYDROLOCKED MY VOLVO XC60!!! @autovlog where u at

Modern cars summed up perfectly! Customer - This feature isn't working properly. Dealer - Don't worry, we'll update the software. When my car breaks, I still fix it with a tool kit lol :-D

Hi Matt, I have the same issue with the trim on my volvo xc60 2016 and rag and wd40 bring it back to new condition.

What was the results of the problem ? Two years on !

My friend has an audi a8 from 2016 he has the same problem with the trim being oxidized. It all showed up as a result of the washing liquid being used at the car wash.

In some cars, not specifically this one. Most of the tech addons such as CarPlay are already pre-installed on these cars but just need to be activated. I wonder if its the same with these folding door mirrors as in the video you stated that the car went back to volvo and they did something with the software. The CarPlay thing is definitely true on some Mercedes models as you can buy the activation parts on the internet for less than the price of the addon when you purchase the car.

0:20, I'm almost willing to bet that it's due to the factory line that makes that trim, had some kind of chemical (possibly) accidentally sprayed on it and after some additional processes it stayed on it. I'm almost certain that all the models that came from the same line/got sprayed from the same machine will have this.

Can you please create a video about skoda octivia 2018/ rs/ rs245 thanks for ur time

Same thing happened to my 2007 volvo s40 alloys.every other volvo Ive seen has the same problem. Recurring issue with volvo.

This also happens to Skoda, VW etc.. It can be polished of with no problems. Then coat them with ceramic coating and they will last. :)

1 - should have left that trim on, it's called patina. 2 - the folding mirrors on my 2001 S60 still work perfectly. :-)

@Matt. I never usually comment; however, I wanted to assure you that you are not an idiot. I was having a lot of issues with my 2018 XC90 after purchasing it. Apparently, my car was not connecting to the internet and would not update itself. So I could not change or access multiple setting similar to your issue. After taking it to the dealer, I felt as though I got back a new car as the software was quite different and updated once they got my car to connect. Also, one time while driving in Myrtle beach with family. I let my father borrow my car and gave him a key after connecting it to a profile I made for him. When we switched who was driving I tried to change the profile and somehow froze up the computer and I could not do anything on my screen. Furthermore, the car changed to metric, while I am used to the American standard and the car stayed like that all day. Thus, I was very worried about getting a ticket from my inproper KPH to MPH estimates.

Any chance you can review the XC 60 T8 phev 2021 thanks

Hi Matt, quick question, does remote start work on your XC60?

I had the same issue on the window trim on my Jaguar XF (all of them, not just one panel), they told me that it was caused by the ocean salt when the car was being shipped from England to the U.S. where I live. Not sure that is true having seen your video though. Jag fixed it of course which was good.

Interested to know if you ever used the OnCall system!

same thing happened to the trim on a 2005 Audi A6 I used to own.

have you kept the car or changed it?

Hi Mat Just when you moved your camera to the screen to walk us through the settings ( the Menu clearly stated that Installing software 4.42 Seconds into your Video. I reckon is Possibly due to the new SIM card Connecting and Initiating OTA when you installed the SIM card that fell through.. I read somewhere that Volvo will have OTA updates for Minor Fixes.

all cars come with different coding depending on country/climate and options thats why the option wasnt there, you dont new a reflash, you just have to check some option in computers software. as for the trim it usually gets like that from cleaning soap with to much degreaser

The crome trip comes as a unit with the glass new glass needed

i had the same problem with audi door trim, changed but never found out why it was like this?

So premium.

Can you please see if you can have the new BMW X3 long term review too. I am interested to see how nice to use it everyday

Maybe because your internet wasn't working, the car couldn't update. When they put in a new SIM card, it updated with the new mirror options.

Mat, would love to hear your perspective on T5 vs T6. Is the T5 enough power for most people??

Hi Matt was wondering if you could do a video on VW Caravelle 7 seater. Haven't found a video that has your kind of judgement on the Caravelle. Much anticipated from your point of view

Start your own vlogging channel

It was a good video but i CANNOT find anything about the update on your findings when the chrome was sent off. I see a ton of the suvs seem to have this issue, yet even in a search off all the Volvo videos you covered i dont see the update.

Easy to find out if they did a software/firmware update (and are denying it). Plug in a ODB reader and relevant software - should show when it was last updated.

Window has to come out to fit the chrome properly. Or in many cases on different makes it chromes don't come separately like it did on the Volvo and you have to replace the whole window

what model or year the grey volvo behind you at the end of this clip?really like it!!

Hy Mat ! Between Volvo XC60 and Mercedes GLC what to choose ? why ? a head 2 head review would be great. thx

I think it's kinda common w the brand as with BMW Merc etc. My v60's air conditioning wasn't working one day and the shop fixed it just by reinstalling the software. My friend new Merc couldnt start ...... Nuts

Why didn't they also replace the other piece of trim which had the spots also a little? cheers :)

That exact thing happened with our 1987 Volvo 240

Not at all surprised that you are already had problems, I had a XC90 which was good looking inside and out but was the most unreliable and underdeveloped car I I have ever owned. I had constant problems, and yes, it started corrode ( filiform corrosion of external finishers) after only a few weeks. I now have a Range Rover sport which should be unreliable according to everything you read, but it had been faultless so far ( 25 k miles ) and feels so much moe dependable than the Volvo which entertained with" fault of the day" Mat - keep the reports coming, you will have plenty more to report on - you will have amber and red engine management Christmas warning lights soon!

I think for safety reasons. The car does not allow to fold the mirror in certain countries as the snow may freeze it and unable to unfold.

The problem with the silver trim is dried on tfr from shoddy car washes

review for Knight Rider KITT car please!!

With the trim piece I’d guess something was wrong with the top coating but who knows XD

by mine XC90 2007 gen. car was the same problem with those prints