spot on. Their customer service was so bad that people in the community were left on their own to modify the software to fix the double-input problem. The issue is largely fixed now, but it took them such a long time that many customers refunded their boards. How a few members of the community could do something that a team of professionals could not is absolutely beyond me.
I had double and missing input on the Air96 v2 as well. I reviewed that keyboard and honestly I just called it "Ok" nothing to call home about I just wanted to use my other boards more than theirs always. I have now moved away from their products to more Keychron and Lofree and am much happier also customer service is SPOT ON with the latter.
Yeah, ever since the Neo80 came out, I've made a rule for myself not to pay more than $100 for any pre-built (that isn't an all aluminum case) or $70 for a barebones kit. If I ever pick up a Gem80, it'll be a few months from now from the used market
Well, moving to VIA is a first step. I had to skip many good keyboards because they have their own software that doesn't work on my system. Next fix the customer service issues. Great video as always Edit: price has already deopped to $150. Lol
Key chatter is just not acceptable. Previously on my Keychron K8 Pro I also had intermittent key chatter, and they swiftly sent me a brand new replacement. Turned out it was the Gateron switches they used that was causing chatter, but I was quite satisfied with Keychron's service. I was actually interested in the Gem80 as I've been wanting to try a plastic bottom 75/80 keyboard, and I live in Taiwan so availability should be good. But these problems with NuPhy is making me hesitate now. Maybe I should just stop procrastinating and build my Loop TKL first lol
key chatter has largely been fixed by their newer firmwares that can be found in their reddit. it's still inexcusable that they took this long to fix the problem.
I read the Forbes article that reviewed the Gem80. It's funny how it mentions that the NuPhy engineers "solved" their acoustic issues by adding more foams
I have the blue one and use Cream Black Pros and GMK Striker with the FR4 and it sounds great. That being said to me it's "different" than the Neo80. I just finished a Neo80 with WS Heavy tactile and GMK Botanical and it's truly phenomenal and that is what I have on my primary PC. However I have the GEM80 on my Mac Studio and really enjoying it there over the Q1 pro that had been there the past... about a year. I haven't had any issues with the board at all and when I reached out on a couple of questions NuPhy was quick to respond. As someone who also follows a lot of keyboard news I was somewhat concerned when I initially ordered but so far the board has been stellar. I did get those switches and caps which are very nice, just like GMK if I have a matching set. Very thorough and thanks for bringing up previous issue. Hopefully NuPhy is one the road to getting these all corrected, I think this is a great board, better it is was a tad cheaper but definitely nice if they will provide some good support with it.
For what it's worth, I've had a Halo75 for a year or so (maybe more?), and it is great. I had an issue with a couple of switches sticking sometimes, and they sent me a replacement kit with 10 switches so I could swap out the defective ones very quickly. No issues whatsoever with their support.
Thanks for being open about things. I get the sense most of us are okay with physical mods but balk at software mods. And your point about the general tech space pushing these, well... If you're marketing to the "everything works out of the box" Apple-adjacent folks, it had better work out of the box (no shade on Apple folks - I have my spots where I use their stuff).
I love my Gem80! I did have a key chatter problem but they responded in a few days with new firmware that did fix it for me. I pre ordered as well, so not sure how the claims that other people had to fix it for them are true as I contacted them right after I received my unit.
Love the keyboard, great starter for me and my wife. Wouldn't recommend it to people unless the gem80 is specifically the style they want. Lots of issues and Nuphy has been pretty iffy. As a board its pretty neat out of the box.
It's really hard to get behind a product that puts more effort into SEO and marketing than the product itself. If they could knock $30-$40 off of the price it would be okay, but not great. It's hard to get over the fact that they have a cast plastic bottom on such an expensive keyboard. For almost $200 they have to do better. Top tier customer service for what is a luxury keyboard is the bare minimum that someone dropping that kind of money on a keyboard should expect. But this looks like a product designed to swindle people who don't know any better.
Love this channel, top information and S Tier video production. The Gem80 is something I would like to desire more, but NuPhy isn't brave enough to go north facing LEDs, or offer an optional north facing pcb, even when in 2024 any good modern switch no longer has interference problems with cherry profile keycaps. Such a pity. As for their customer service, niche products live or die by it. NuPhy be warned.
Cheap switch, maybe, but when you use something more needy and expensive you will notice that north facing is not as smooth as sound facing (except Kailh Box design)
