I have a 2013 legend 2 burner with original burners. after 11 years I decided it was time to change out burners. Much to my surprise only one seemed to be damaged but did the change out anyway. At the same time gave it a through cleaning and the Grill work jus like the day I purchased it. Bought the burners directly from Napoleon and the sear plats came with the burners. For 100$ I got a new Grill. Your video made it look very simple and I followed your instructions. Screws were a little rusted but worked fine. By the way Napoleon included new screws with the purchase. Awsome service very pleased. Canada.
Thanks for the video. Any idea how to get the burner to light up when turning the knob doesn't work right? I hear it click like it's trying to ignite but nothing happens. I usually just use a lighter but know that's not the optimal way to light my grill.
If they just keep spinning they are probably stripped…..hopefully you can get a pair of vice grips on the bolts and pull them out. Worst case a grinder to cut the heads off and red till the holes. Good luck and thanks for watching.
The head just broke off the screw when I took my burner tube off. Called Napoleon, and they're sending me a few new screws. I tried and tried to explain that the body of the screw is sticking out, won't turn with pliers, and I can't push it through the hole to get it out of the way. They kept insisting that once I get the new screw, it'll push the old one out. Which makes absolutely zero sense. If it's so corroded that I can't turn it or push it, how on earth is turning a new screw (which has no accessible threads to grab) going to push out a corroded screw? Very frustrated.
I'd drill the old screw out. I'm not sure what's on the other side, but if it's possible to get a knot on a bolt from the other side, that's what I would do.
@@Klonen75 I'm sure that's the only way it'll come out, I'm just really ticked off that they'd try to tell me that the new screw will push it out. Don't like being lied to - worst crime in customer service.
Nice video, I was looking at a new Napoleon Grill and now they come with lifetime warranty on the tube burners. The problem that I see is exactly what you are showing in your video which is that the burners are held on with fasteners which rust. Also the new Napoleons have an aluminum pan so I might not be able to just drill a larger hole. I'm guessing your pan is stainless since it looks like it uses sheet metal screws.
No matter what, you can always hold the burner with a small bolt and if needed a couple of washers. Buy all stainless from your local hardware store so as to ease removal next time.