Troubleshooting tips if your Naväge Nose Cleaner's power button is stuck or you don't hear a motor sound. Learn more at navage.com - Purchase your Naväge Nose Cleaner and SaltPods today!
Amazing!! My Power Button wasn't working today but worked yesterday. Thought the Batteries died but that wasn't the problem. Followed the Power Button Troubleshooting video to rinse the area where the SaltPods reside!! Voila', I'm back in business!! Thank you!!
Omg it worked, thank you soooo much!!! Now I know to rinse it after every use. My sinus headache is gone and I can breathe and smell again, I love this machine!!! Been miserable all day and now I am a happy camper!
Thank you so very much. That's what it was. The salt crystals had locked my machine from me being able to use it. I rinsed those 3 areas you mentioned and now my machine is functioning well. Kudos... thank you
Hello John! Welcome to Club Naväge Subscribe & Save Subscription. If you need further assistance, you can contact us directly by calling (800) 203-6400 8:30 a.m.-5:30 p.m., M-F, Eastern Time.
Thank you. Wife said it didnt work but she put the pod upside down and I didn't realize it till I watched this. I tried testing it without the pod but obviously the button wouldn't work so I thought it was broke. Works perfect when the pod is in correct lol.
Dear ScorpioSeason82, I'm glad to hear that our video helped. The Owner's Manual is another great reference for you to use. If you ever need assistance, you can contact us directly by calling (800) 203-6400 from 8:30 a.m.-5:30 p.m., M-F, Eastern Time. We're here to help! Best regards, Terri
Hi DeviantMotives, As long as you rinse the Nose Cleaner in the key areas before and after each use, you shouldn't have a problem with salt crystal buildup! Best regards, Dave
Wow thanks… I went to use the machine @2 month ago and it did not work….today I was about to take it apart but I decided toRU-vid it😂 Good that I did; the rinsing did the trick ! I’m back to “Navaging” 🤣💦
Hello George! I'm glad you're back to "Naväging". It's important to rinse the device with hot water for at least 30 seconds in the three designated places before and after every use. (see page 5 in the Owner's Manual).This is especially important to do if you haven't used your Nose Cleaner for a while. This will melt salt crystal buildup that can interfere with device operation. Please let me know how I can be of further assistance. You can contact us directly by calling (800) 203-6400 8:30 a.m.-5:30 p.m., M-F, Eastern Time. We’re here to help! Best regards, Terri
Dear LÊ TRÍ, We’re sorry to learn that you’re having a problem with your Nose Cleaner, but we have good news! Very soon you'll have a working Naväge! Based on extensive customer experience, we know that virtually all problems (even for experienced users) result from common misunderstandings about how Naväge works, and that most can be fixed in minutes! We ask only that you spend a couple of minutes with Customer Support (we’re smart, eager to help, and we’re all daily Naväge users, too!). Please call us at (800) 203-6400, M-F, 8:30 a.m.-5:30 p.m., Eastern Time. We sincerely appreciate your business and regret this inconvenience, and we want you to have the best possible Naväge experience. We’re here to help! Best regards, Terri
Dear EY, Great question! To change the batteries, loosen the screws on the bottom of the Mechanical Module (don’t worry, they won’t come all the way out), you should notice a small, curved indent or recess near the screw hole. Just place the tip of the screwdriver or a small flat object in that recess and gently pry upward. The battery door should pop out with very little force. These instructions are also available in the "How to Videos" on our website under "Nose Cleaner Assembly Instructions". Here's a direct link, jump to 2:14 for battery replacement instructions! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-MeNTi2Z1K2U.html If the battery door still won't come out and you need additional assistance, we're here to help! You can contact us directly by calling (800) 203-6400 from 8:30 a.m.-5:30 p.m., M-F, Eastern Time. We're here to help! Best regards, Terri
Dear Curoseba, Great question! Fresh batteries can last about three to four months of twice daily use before they need to be replaced. The Nose Cleaner operates on two AA batteries which are pre-installed. We appreciate your interest in Naväge. Please let me know how I can be of further assistance. You can contact us directly by calling (800) 203-6400 from 8:30 a.m.-5:30 p.m., M-F, Eastern Time. We’re here to help! Best regards, Terri
