I’m sending mine back right now. Last week the rear wheel broke off, which caused me to crash hard. Thankfully I was wearing a helmet but that didn’t save me from bad road rash on my face, a black eye, and concussion. I just had a CT scan done this morning but haven’t gotten the results. I’m done with Unagi scooters.
You cant really complain about the tires cause you knew what you were getting into.. 😅 I get the other stuff but I don’t believe you ran into another rider tho with a broken stem.. 😮 You also did buy it used so.. sounds like they dint “refurbish” anything. Was close to getting one but I can own another hiboy cheaper for the price of this thing and hiboy makes freakn tanks..
The guy in the video probably loosened the bolts on the scooter before he shot this video. I wouldn't trust someone who clearly has an extreme bias against the brand, regardless of the type of scooter. If, however, he caught on video the scooter breaking down, then that would be one thing, but obviously that didn't happen in this video. Like some other people have already stated, try it first, and if you don't like it, you can always send it back.
It's so true what you're saying. I also had bought one on Best Buy. And it really, really, really sucks. I only have 35 miles on it and already broke down. Thank you for Showing this video.
I rode my Model One around a flat campus for about a year. Advertises 7-12 mile capacity, never got more than 4. Like someone else in the comments, I finally gave up when my wheel broke off and I went flying. Seems like it's pretty inexpensive in the UK? I'd say this scooter is worth $250. But for the near $1k they charge (or $59 a month, so $700+ a year now, to rent?!), this thing is a piece of crap.
@FreethinkingSecularist Mine does 9-10 miles of very fast & steep hills!!! Crazy powerfull😂❤.Got soft, thick 1" footboard pading & handlebar cushion/Jell grips for less shaky rides.~70% nicer.13 kg & take it on the buses.Than ride around & back on the buses.🎉❤😊.Be smarter about it & enjoy the bloody thing.Cost me $1560Can 🇨🇦!!! If it brakes on me then I'll install it on a mini bike ,dual motor front wheel drive.1000w of 🔋 😊.
@rexluminus9867 Wow! That sounds pretty bad ass. I loved mine, but it got me into scooters more so than into Unagis, but I'll know more when I get to finally operate another one. Cruiser S on order.
?? Damnn unlucky I guess.. i am currently renting the model one unagi , and it is a refurbished one. And already put over 3000 miles on it. And still no problems !! ❤❤❤way better than my emove cruiser i bought that constantly needed repairs… 🤦♂️ the refurbished unagi model one escooter was a huge lifesaver for me!! It is extremely well built!! 😁❤️🙏😊👍💯✨now i just recently bought one a refurbished one (unagi) model one (they had a huge sale for 4th of july) and they only sold it for 400$ plus tax. So i hopped on that as quickly as possible! I really hope it works as good as the rented one ive been using, now i can finally send back the subscription/rented one back so i can save and stop paying monthly for it❤🙏😁✨✌️👍im sorry for your bad experience with it bro. 😕i guess we all have different experiences 🙏 ps. hey! we from the same city 702 Las Vegas haha🤣🙏❤️✌️😁👍✨
@amped19996 do you use it on very flat smooth roads? My trip is a 3 mile run both ways on the shoulder of a busy road. There are rocks and clumps of dirt but it has been paved in the last 6 years.
Ive been trying to get hold of costumer service for 6 months to return it. Scooter is absolute garbage! It ruined my back, it has no suspension or any shock absorption what so ever. Nerve wrecking ai robot. The dumbest most frustrating basically non-existing costumer service!
Hi.I'm sorry to hear about your very sad & bad experiences with the UNAGI e-scooter company.😮. It's a huge shame how they dealt with you!!! I have got only60 miles on mine in 3 years & itsgetting bad already!!! You have got a very used & abused,lemon!!! Hope your problem was resolved well for you. THANK YOU for your video.I might make a new setup & alterations,transform my scooter to something of a different one.Maybe power a small bycicle???😮..🎉😂❤
I brought an Volpam spt7 electric scooter on Amazon December 2023. The range is 21 miles and top speed is 19 mph and it was better and cheap. This cost $419.00, but for the discount, it's 298.00. Avoid buying these useless, expensive unagi scooters.
Just got one of these but the model one classic, fortunately only paid $175 for it. So far no problems besides the battery range is definitely not true so far put 8ish miles on it and it’s about half charged.
He’s absolutely right these Scooters’s are trash, I had mines for about 3months in and only rode it a max 5 times by the 3rd time I noticed the scooter would just cut off , I thought it was a weight issue but I only weight 150 . I went to try and ride it recently and it won’t even cut on . I fully charged it and all still nothing so yea these scooters are trash waste of money.
I've though about adding a couple e-bikes to the collection eventually, but for now, the scooters just make more sense (not this one, obviously). The scooters are more portable and useable in a place like Vegas. I take them in with me almost everywhere (businesses, grocery stores, casinos, etc.). But yes, I plan to have e-bikes sooner or later.
I got a new voyager opened the box rode it down the block then back home, canceled the membership and paid the 100$ restocking fee. This scooter is a pos, i was shocked. It took me 5 mins to realize it. I ride EUC’s and got this to commute from work to my car in NYC. If this was my first scooter it would make me never want to ride a scooter again lol It looks dope that’s about it.
I just got mine yesterday and it says if you unlock the mode to ludacris mode, you can go 20mph. Mine only goes 18 mph max on a good day with full battery, and the app wont connect to the scooter. Its alright to get around like I can get from point A to point B just fine but still, I would try and find another scooter. Dont let this be your first option..
You've got to question the scooter with a name like that "UNAGI ?" It's probably made in a back alley in Vietnam.. put some masking tape that'll fix it up. stay safe "bro"..👍
Better to just avoid Unagi scooters altogether. The company sucks. It's a bad deal either way. I'm just glad I get to be a part of the class-action that eventually puts Unagi out of business.
I agree with most of what you said. I am on my 3rd one that I purchased. Their customer service is excellent from my experience though. I would never buy another one.
@@yassermartians6530 I got mine and it drives so shakey. It feels like the the front is going to snap in half any second. I’ve only driven it once so I hope it works.
480 miles in, my handle bars barley wobble I make sure I take care of it and have it tightened. no problems fortunately. saddened about your experience rider.
I don’t have the receipt and they refused to replace the battery or mail a replacement. They offered to mail me a refurbished one IF I mailed them my broken one. For $600. Guessing they would fix the battery and resell or rent it out. BS company. Hope they fail.
It happens a lot. Fortunately, a huge class action lawsuit is forming against Unagi, and Unagi will hopefully go out of business after we all get our money back.
It’s def a poorly made scooter I think mainly due to mass production but also you can’t expect much from a used scooter bro Amazon gets you a great deal and the customer service is great too I have a greevego and a gotrax both under $400 both can do 18+ easy
I have a GreeVego DYO2 (the 10” tire variant with higher max output) and Im disappointed in the range, but other than that I really like the scooter. I flex tape waterproofed it and have ridden it through torrential downpours, puddles, taking my son to school, grocery shopping, and recreational riding and it works great. My other scooter is a hiBoy Max Pro that I just got and so far like it, it reminds me of my old 1989 Lincoln Towncar in that its a beast with some get up, and rides like a boat, its great so far.
I just began my rental agreement. Damn, I wish I found your video first. I'll try it for the month. Hopefully I can cancel the agreement when it comes time. It cost me 200 in security deposit, bit they said they charge a restock fee when its over. I'm guessing i just wasted 300 bucks on a scooter i only can use for a month.
@sincloth7022 I'm still waiting for them to receive and check for damage. If it is normal wear and tear I should get the 200. I'm anxious waiting to see if they rip me off or not. It was not worth it at all if they take that, but it was so fun I'm buying a Emove Cruiser S!
I was debating on scooter to buy, I thought I would try unagi subscription since it supposedly come with maintenance and theft insurance but right before I clicked on subscribe, I decided to look up a review that WASN'T sponsored/link. I'm really glad I did. Thank you for the honest review, especially considering the safety concerns!
Thank you for being honest. Part of the reason I started delivering door dash and ubereats on a scooter is because of your videos on the ruckus. The ruckus didn't work for me because I'm to tall and it didn't go fast enough for delivery in Lubbock Tx. but I got a Honda PCX and it works great. You and Wilcer were the channels that gave me the idea. Thanks for what you're doing and keep up the videos.
Whoa, got to figure that this scooter is a bad choice. Thanks for giving out this info. I get it. When you recommend stuff you want it to be right. Keep it up sir, your vids are a great help.
Just wondering if you ever got the return/cancellation figured out. I was kind of dumb and saw some good reviews of this, and really jumped on a rental because I've never owned a scooter and wanted to see how doable it would be for commuting to work, and this seemed like the least expensive way to try it out for a little bit. I just ordered a refurbed one on a monthly rental on Saturday, so haven't been given any info on it. I figured that at some point sooner or later I'd either buy a scooter or I'd decide it wasn't for me, but felt like getting on one regularly for a month or so would be the best way to learn about them and figure out what to look for when deciding what kind to buy when I was ready. But now I'm getting scared that it's going to be hell to cancel this monthly subscription when I want to. :(
@@sincloth7022 wait, how many months after attempting to cancel your subscription is this? So basically once you subscribe its impossible to unsubscribe? Isnt that illegal? I can't believe they can get away with that.
@@dvdmon I think best place to ask about this would be the consumer protection? (idk if the US has something like that or if they work the same as in Austria) My cousin got into a hole with a "substion" (he wanted to rent a bigger car to move) and they kept charging him 50€ monthly after a talk with the consumer protection he got out of it and they even got sued
@@luxvita2815 Just seems like given the target market if this company was making it impossible to return a rental, they would be notorious for it all over. But we'll see what happens. I did just receive mine, only 2 business days after I ordered it. Everything seems to work fine. I got a refurb, so it's not in perfect condition but it's not totally banged up and seems to work fine. I haven't taken it out for a spin yet because it's been raining non-stop and my helmet hasn't even arrived, so we'll see how things go. I'm a little disappointed that the range in the app seems to be way lower than the one that is in the specs, but I guess the specs put the range a the max ideal, which tome, is a bit scammy. Wouldn't you want your customers to be pleasantly surprised rather than disappointed once they get theirs? But I guess putting the real range would drive too many people away from even getting one?
Those four handlebar bolts are actually not fully tightened. I've had the exact same problem, wrongly believing that those bolts were all the way snugged, then I put a wrench to them, finding that each would turn in about another 1/2 turn each. Take each out and put blue Loctite on each, letting the Loctite dry after turning in the bolts before riding it again. The wiggling stem can be corrected with some adjustment at the bottom via another bolt. With that said, I am currently trying to repair mine myself because the steering is completely locked up, unable to turn at all, even though the handlebar is in the proper fully upright position. This is the second Unagi I've had with this problem, as I had to send in my original early last year for that, getting the refurb unit that now has the exact same problem. By the time that I had the refurb unit get locked up that way, my warranty had run out. What a load of crap!
Damn, I just ordered one because I wanted to see if these scooters would be right for me, and now I just watched your video. LOL. Trying to cancel now before they ship, but the "cancel sub" doesn't work.
You said everything I didn’t have the time to make a video for , I got the brand new all access , and after 3 weeks the folding mechanism would get loose and I’d have to take it apart and re do it , it really is a piece of shit , I had it locked up and it got stolen , i also had insurance on it , sent police report , I still get texts and emails saying I breached my contract , suck big balls unagi.
I'm STILL trying to return mine. I get threatening emails from Unagi twice a week even though I've tried 30+ times to contact them about returning it. I guess I'm going to have to file a lawsuit against Unagi. I hear there's a class action suit forming against Unagi, so maybe I'll just wait and join that. Either way, I guarantee the Unagi Scooter company is going out of business.
I'm a volunteer fireman that recently responded to a brutal unagi scooter accident. The rider claimed the board snapped right by the rear wheel. Terrible what this company is getting away with.
@@PrimePriusEveryone is buying PRE OWNED- very much so refurbished & used scooters. They should only be sold brand new. Have never had an issue with watching where I’m going & having a NEW scooter. It’s going to happen with any “refurbished scooter”! Not a problem if you pay attention to what you’re renting/buying.
@@Pulse_89 You must be either blind, dead or Joe Biden level of incompetence and delusion. I find you, sir, an ideological bigot. Here in Texas, we like to say everything is bigger. Well, the unagi problems are even bigger. I talked with another friend that had the unagi scooter fail and break while going 18mph. I joined that Facebook group that they have and you know what, I see posts with other people having theirs breaking too after doing a quick search. It's scary what they're getting away with. They won't be in business in the long term. Guaranteed
A new one becomes used as soon as you ride it. So are you suggesting I'd have to buy a new one every time I want to go and ride? Unagi sucks! Just don't get one at all!
@@sincloth7022I feel like common sense went out the window with the emotions you felt over getting a well used scooter. You knew what you were getting and there's no telling how many miles or usage was put on by the previous rider . Did unagi refurbish it ? Who knows . But why take a chance with a well used scooter when a brand new one would of solved a lot of the issues your video is about ! Just my opinion .
