New rules for airlines going into effect this year 

It always amazes me how a company can refund 7 to 10 business days yet they can whip it out of my account immediately

Automatic… if they can take payment at the ticket counter they can refund it at the ticket counter.

Still no rules about all these overbooked flights. That's the most toxic thing about airlines. They shouldn't be able to kick paying customers out off their seats.

They should pass a law that airlines can’t overbook seats!

Remember when we didnt pay extra fees for bags? 😂

The whole airline industry is so predatory. It’s essentially a monopoly at this point, I really hope we see more protective consumer legislature as time goes on.

Exactly…..if I give you money…I want money back when things don’t work out. No more keeping our money while you issue worthless vouchers with hideous restrictions. My money had no restrictions when I handed it over to you. Airplane manufacturers, airlines, airports and TSA all need a spanking. Yall just ridiculous!!!

Flying has become no better than taking a Greyhound bus. In some regards, worse.

During the pandemic ANA was giving full cash refunds. No song and dance just an immediate refund. Kudos!!!

They should do the same to hotels. Hotels these day charge guests various fees. You can’t see the fees until after a few clicks to the final step of booking. The final price is often 20%, sometimes 50% morn than the initially displayed price.

When families buy basic economy tickets and don’t pay the fee to sit together, then they ask customers who DID pay for their seat to move. I ain’t moving. Sorry not sorry

I went from Heathrow London > Dallas Texas > Albany NY. My connection in Dallas got delayed 27 hours and I had to buy a new ticket to get to Albany NY. I didnt get a hotel or refund or anything. It's disgusting how airlines treat customers.

“Billions of dollars in junk fees” is exactly why they are challenging it in court 😂

The whole family thing is still going to anger travelers. The problem wasn't that the airlines weren't accommodating, it was that the parents would book flights that don't have any seats together with the hopes that someone will just give up the seat they paid for. All this does is force airlines to re-assign seating to others parties.

Hmmm, I've never been charged more than I expected. On the other hand, now having to pay for each piece of luggage is ridiculous.

Glad for the change. Airline companies getting away with too much for 20 years. Now they have to work on insurance companies, cable, and hospital cost.

Another great tip is to booked through the airline itself! Use Travelocity and orbits to find out what airline goes where you want to and for the best price. Then go to the airline site directly and book a flight with them. It takes out the third person policy and the airline will be able to help you more. Been in the airline industry for over 30 years.

There are fees on everything now. Airline fees, Hotel fees, Car Rental fees, even when buying takeouts, there's a fee. Gone are the days where everything is a flat rate.

Let's spend millions to fight this instead of just sucking it up and treating people right. Probably the most despicable industry going.

Just refunding the ticket cost for a cancelled flight is NOT adequate. Imagine the inconvenience a traveller has to go through to complete the travel buying an alternate ticket that would be much expensive since last minute purchase, delay and possibly missing a connection etc. Airline should refund 3 times the ticket price as a mandate for cancelled flights, or an alternate flight within 4 hours plus 25% of the ticket cost as a penalty.

I wish the refunds would have always been in effect. I recently booked a flight to Virginia Beach to move my daughter out of her apartment because the navy was moving them. The move date changed so I had to cancel the flight and of course they gave me a one year credit that I will never use. It's disgusting.. so the idiots just got 300.00

Consumer should get together and sue those airlines who’re trying to block the new laws.

I’m not flying because the seats are uncomfortable, tickets are expensive and it’s not safe. I’ll take the train and enjoy the ride

The USA is so behind with consumer regulations. Europe and the Uk has had these laws for a long time.

how about a rule stating that wheels must remain on the plane?

10 business days for a refund still? Jesus Christ - if they can scan your card and charge it they can press a button to refund it 🤷🏻‍♂️

it's the same at las vegas hotels, at an inexpensive hotel it's 18 a night on the web site but there is a resort fee of 30 something

What about seat selection Why should some one pay again for seat selection when you already have paid for the seat

Frontier returned mine within 3hrs of submitting a refund request

Thank you for this video. I rarely travel by air, but now being retired I want to get out more. You're doing a great public service.

This is as inefficient as the “passengers bill of rights” instituted last century due to horrendous air travel complaints. Service has worsened. Nothing will change for passengers

Southwest offers free two checked bags. I never had a checked bag for most travels but I still travel Southwest if possible for that one reason.

I lost $800 to British Airways after my flight was canceled during the pandemic. They gave me a travel voucher and unbeknownst to me the voucher expired.

My credit expired! Great

What they need to really work on is having these airlines stop over booking flights, that’s the biggest inconvenience and pile of bullshit ever, you’re sitting on a plane and then they make you get off because they sold too many tickets? That needs to be addressed into law immediately.

Sounds like air travel will become more expensive

Airline BigShot: "Here is your voucher. We're sorry that you won't be traveling with us again."

Hospitals have to be upfront about extra fees, and airlines should be, too. All businesses should be upfront about extra fees.

What about seat refund? If you didnt get to sit on your preselected seat?

How about airlines going back to just letting you pick your seats for no fee? It feels like flying is becoming a thing only the wealthy can do again. It cost us almost $1400 for my husband, myself, and our toddler to pick our seats and ensure we'd sit together when we flew roundtrip from SLC to Houston for a family wedding. We even booked 4 months ahead of time. We didn't have that kind of money, but we wanted to support someone we love very much. Then we got to the airport only to find that we had to pay to check our carry-ons. So that was another $80 both ways. It's just ridiculous.

These laws are most welcomed! Good job ! 👏👏👏

Separate family members regardless of age will create a safety issue during emergency. Family members will search for other members during evacuation before they themselves will evacuate thereby blocking everyone from exiting. Such a dumb policy for profit.

Great segment. Thank you.

Just dealt with this yesterday canceled a flight which costed about $2300 dollars total they gave me it back in travel bank credits instead of actually paying me back in actual money I don’t know how this is allowed

Thank you for this glimmer of hope and sanity!

And ticket prices are about to double / enjoy the new rules

Billions on junk fees while messing with schedules and reducing the quality of service across almost every travel experience. How can we fight back?

Bravo! That’s how it should be. The EU needs the same rule.

If these rules were not approved by Congress, Chevron means the airlines can keep these rules tied up in federal court for years.

Good story. How about get ride of the baggage fees altogether!!!!!!!! The plane was built with cargo space cuz they knew we would need to take our luggage with us when we traveled on vacation, business, etc. we haven’t always had baggage fees. Anyone remember Ozark, Pan Am, TWA, American, United, Delta, & oh yeah, Southwest Airlines, hmmmmmmmm………………

No one wants a voucher! They want an instant refund. Just like you automatically took it out of their account in the first place

This is why southwest is popular

As a 32 year airline Captain I can tell you first hand the egregious level of dishonesty at the airlines, all from the management. Also, at all costs, avoid the regionals, especially SkyWorst (West)!

Airlines are suing that they have to be transparent about their prices? Why are companies who make so much money so fast to try to rip someone off.

Not all airlines, just American based corporations.

they been stealing money for years

Yet another example of how corporate personhood shapes our world. It's disgusting

Stop flying. Stop giving them money. Unless it's 100 percent necessary to fly. Drive to your destinations. If you can drive, drive. The only thing that will cause a change is to affect the airlines wallet.

Does this include cancels due to weather though… airline did me dirty that way

Wow! An airliner has to actually do the right thing? Wow!

These laws will just cause ticket prices to go up...

Ssupport the new rules, we the customers paid for everything and are hands are tied. The airlines can do whatever they want unless someone control them

This is so good to hear, especially not charging to sit with my kids💙

Airlines have become equivalent to Greyhound buses. A miserable experience at best.

I haven’t flown for many years, so it’s astonishing to hear that they were charging families ticket fees in order to be able to sit together. I’m call a flight. Our family took when our child was 18 months old and the airline had switched our seats and put us in separate seats on the flight that started 11 PM in the evening complained and asked for help on the issue to every single person with the airlines that I came across and everyone said oh they’ll take care of it on the plane. When I got on the plane, the flight attendant told me he couldn’t do anything to help me. I said if you can’t do anything who can? So then I took my daughter. My husband followed me, and we went over and sat down in the one location with 3 seats together, and I said “We’re not moving.” I knew in order to move ahead with this the way we needed for it to happen, I had to put the problem back on the airlines and not on me and my husband. Fortunately, there was a family of three adults who had planned to sit in those seats and when they saw what was going on, they quickly let us sit there. It was ridiculous that the airlines knew that they were gonna have a problem. They kept kicking them football down the field, knowing it was gonna be a disaster, but not caring in the least.

Canada should have the same rule to protect consumers

I’m very happy I fly Southwest 🙌🏾

If your flight has been delayed and you can find a ticket that gets you there faster, you should get a full refund on the delayed ticket. Businesses don’t have to compete anymore.

Back when covid hit philippine airline cansoled my flight, I tried several times to get a refund, i never did, two thousand dollers they stoled from me! My wifes friend and her husband had over nine thousand stolen from them, they never did get a refund.

Thank you Pete.

Now the airlines are acting against passengers’ convenience.I feel lucky that I lived and travelled the time when passengers where considered guests deserving highest levels of services

Charge for luggage should be avoid.

I will never forget United Airlines putting my then 2 year old in a seat by herself, even though we booked together and requested seats together in advance. Screw you airlines...

I vote for reasonably priced FLYING CARS.

7 - 10 days is not automatic 🤦🏻 still doesn’t help people make quick adjustments

This still doesn’t resolve if a cancelled flight and you get your money back… what if your stuck and your return flight gets cancelled and they give you a refund; you still have to fly back home. Now what? You’re gonna end up paying a lot more for a last min return flight.

Great Job Pete

It should be illegal to sell more seats than exist on the plane itself. Like it’s illegal to sell non-existent items on ebay, or to sell the same item multiple times but only give it to one buyer and keep all the money. It should be illegal to sell non-existent seats or to sell the same seat to multiple people.

Europe we have the best travel protection. Canceled or late flight? 600 euros goes to you. Also bags being lost and etc

Yes plane doors and tires MUST stay on 😂😂😂

Everything is designed to make it as difficult as possible to get you a refund. They just hope you forget and give up before you get to that point.

When are we going to get legislation to require doctors and hospitals to show their fees up front??? I'd LOVE to be able to shop around! Looks like the airlines were trying to go the way of hospitals and dr's offices!

Great interview.

Any consideration about other bookings based on the flight like hotel, car hire etc.

Excellent information thank you

It is PITIFUL that the US Congress had to waste their time just to institute a refund practice that should have been obvious. The airlines keep getting passes when things get tough - for everyone! They’re beginning to sound like the banks, which is an exceptionally greedy industry.

I recently traveled to Dublin. I had to pay €60 to pick my seat on top of the airfare.

I still hasn't gotten my refund for the pandemic.

they should put in the law that it’s required to have A/C on the plane in the summer.

Doing this knowing people won't take or have time to take the trip with the credits almost makes this primed for a class action lawsuit.

It’s about time airlines were held accountable

Pay extra to pick your seat should be illegal.

If a refund its made, the airline is not changing you to another flight or airline. Its the pax responsibility to booked themselves if a refund its made.

After 50 years they finally do their job, and it is still half done. Really?

Imagine flying around during The Collapse, pretending everything is cool and Normal.

That was very informative. Thank you.

New rules: Quit dropping your tires all over the tarmac.

Thank you Pete B!!

Rule 1. Securely latch doors. Rule 2. Fully tighten lug nuts on landing gear wheels.

The price of airline tickets are going to soar!!