NI S Series Mk 3 keyboard Not Working With Computer - The Most Common Problem And Solution 

Thanks Ian. Your first solution didn't work for me perfectly. Before watching the rest of the vid, I was able to figure it out thanks to your post. I ended up running a usb c to power outlet and also ran a usb c to usb to my pc. After that I was able to update the firmware! Eureka. Gotta love the tech issues. 😎

I don't have this particular setup as you know, Ian, but this is some great material for folks who do! :)

Thanks for the reply! Yeah I have the usb c cable it came with from the host port of the keyboard to the Mac usb c slot… then a usb c cable from the port Next - to the host port on the back of the keyboard with the lightning bolt sign - run that usb c cable to wall plug it in an iphone wall jack. I might get a usb c computer hub but my Mac doesn’t power everything I need at the studio here Things r getting more complicated made it is a luxury board for sure

I got mine working finally. My computer wont power on the S88 i have MK2, and my new S49 at the same time. They both start crashing. It does plugin good from the host back keyboard port - to the mac i use. I wish that native was more involved than the forums. Ill keep on following!

Even on my Mk2 (I’m not going up to the Mk3), USB connectivity is random at best with the KK software, but works fine outside KK - even with Live or Logic or Omnisphere or Kontakt standalone. I have a 15v 1.5A power adapter for mine which seems to help. It was more so I could control external gear via my mioXL midi hub, but quickly realised it’s not that good as a midi controller anyway. So I bought a Keystep Pro and for running KK on the Mac, I use my Mk2 with the power adapter left plugged in. In your situation, I’d contact NI support and see if you got one of the earlier prototypes as I know they’ve had connectivity issues. It should just work on any USB port, even on a USB hub. Power shouldn’t matter - it’s just sending data, not audio as well. Unless it’s the KK software that’s the issue - I’m staying on KK version 2.9.6 until I start to hear good things about KK version 3.

11:57 might it work if one connects a separate phone charger of sufficient capacity to the additional power port on the keyboard?

Hi Ian! Doesn't seem very 🤔 Universal... Have you contacted the company who built the PC and supplied the "U"SB card as it obviously wasn't fit for purpose. As a company who specialise in Music PCs they need to do a little more research. They are likely to be quite receptive if they are worth their salt. As an aside, one issue I have come across many times is that a piece of USB equipment that previously worked fails. This is usually on a laptop, or something that isn't always plugged in. Generally this is because you've plugged it into a different USB socket than the one you first installed it. This is a real PITA, especially at a performance. One solution is to go through the installation process on all ports, but I generally just use the same ports for each device. Best to colour code them - Acrylic paint pens are your friend! I'm not entirely sure, but I think USB sockets are bussed in 4s on the MB, so maybe it's to do with which buss the socket is connected to. In your case Ian with 8 sockets there will be at least 2 busses, 4 on each so maybe it's at Buss level rather than socket level? Either way, give each controller a permanent home!

What do you think of the keyboard so far Ian? It would be good to see you do a review.

I got mine working finally. My computer wont power on the S88 i have MK2, and my new S49 at the same time. They both start crashing. It does plugin good from the host back keyboard port - to the mac i use. I wish that native was more involved than the forums. Ill keep on following! Dont keep two NI products plugged in at once, at least the same keyboards... its a power supply problem with these models. it is so tasty and smart though i do recommend it! A luxerious controller for your NI software