Noetica provides software solutions specifically designed for call centres, enabling businesses to craft campaigns that are aligned to key objectives and to deliver smooth calling processes, data insights and productivity improvements. In this entry, they outlined how they’ve created Nimble courses to be used directly by their customers, from call agents to administrators - enabling clients to use the Noetica software more effectively, while reducing the load on Noetica’s own support staff.
Judges comments: “This is the first course we’ve seen that benefits both company staff and customers alike! As such, it’s an excellent example of having a successful dual benefit to the company. With customers happy to engage with the training courses, they have learned more about Noetica’s products and found functionality they were not using before.”
Read more about the Nimble Awards here: nimble-elearni...
2 окт 2024
