NordicTrack x22i DO NOT BUY 

I REALLY wish I had seen this before buying. I have had the absolute worst experience EVER with NordicTrack. I had to wait nearly 3 months for it to be delivered (and had to chase it down or I’d still be waiting) and guess what? My treadmill hasn’t worked from DAY 1!!! Brand new and hasn’t worked at all! Customer service is HORRIBLE. After 15+ HOURS on the phone and ichat they send me a new motor controller. I just replaced it and IT STILL DOESN’T WORK. I got them to eat the $250 return pick up fee but I didn’t know about the 10% restocking…..HORRIBLE COMPANY. ABSOLUTELY TERRIBLE. DO NOT BUY!!! My Peloton will be here in 10 days…..

Completely agree with you Jack. DO NOT BUY A NORDIC TRACK! Got the same model (X22i) , maybe one year newer (minor cosmetic differences). Motor control board shorted out after 21 days. Waited on hold for customer service for 3 hours. (Customer service line times are better now, that was mid September last year.) When agent finally got on the line, they accidentally disconnected. Had to wait ANOTHER 3 hours. The second agent told me it would take SIX MONTHS to get a replacement board. I told them that if that was the case, they could come get the machine and give me a refund. They put me on hold, then got approval to pull a board from the assembly line and get it to me within a week. -To be clear: Company policy was to use all boards for NEW machines and make repair orders WAIT. That is who Nordic Track is. Now, six months later, the motor control board has again shorted out. Got right through to Customer service. With a bit of talking, convinced them to expedite replacement board (UPS AIR). Just talked to service tech: HE IS BOOKED FOR FOUR MONTHS. Called Nordic Track. They gave me some BS about service contract rules. Said they could not switch to another tech, I had to wait. I'm still not sure that the motor control board is the only problem. Heard a LOT of sizzling when it shorted out. Hope it didn't get the motor, too. Won't know until board is replaced. No clue when that will be. Nordic Track agent could not help move things along, refused to give me a one month credit for the problem. THEN HAD THE NERVE TO ACTUALLY SAY "Nordic Track stands behind their equipment". DO NOT GET A NORDIC TRACK! DONT. EVER!!

As a service provider I cannot speak about their product at this time, however let me just say I completely understand your pain. So much I want to say right now. I’ve done about 20 of those controller/motor swaps in the past several months.

I really enjoyed your review. I like how you didn’t beat around the bush and made it clear how nordic track made you feel by lying to you about the labor.

dude! I was going to buy this for my wife. Not anymore! Thanks!

This convinced me to just forget treadmills altogether. I’ll run outside. Thank you for saving me a ton of money and huge headaches!

We have the x32i, went dead right after 30 days. Support was *awful*. I finally used twitter to direct message them and then finally got somewhere. We replaced the controller board, the directions they provided were wrong, likely a different model. Your video was helpful to see we didn't need to take the top flap off, so for the x32i we took off exactly what you have here as well. The key to getting the board out is there are three mounting screws where the big green resistor is. The left screw to take off the board mounting plate is covered by the resistor, the middle screw is shared by the resistor, and the third is back in the corner along the same horizontal line as the other two. When removing the circuit board there are only two screws on the right after the circuit board ends. CAREFUL loosening them as the board will slip out! Hold it horizontal or have someone else hold the board.

NOTE: This product works exactly as described. ru-vid.comUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!

I was between purchasing a peloton or this machine but this video definitely helped me make up my mind. Peloton it is for us! Thanks for this review and sorry you had to go through this.

We should all file a class action suit against this miserable company. The wait times for customer service should have been the first indication that this company is garbage. File complaints with the BBB! This is the exact problem we've had...now waiting for the next motherboard. This is outrageous!

Thanks for the review. I was going to order a NT this weekend but after looking at your video and another, it has been scratched off the list.

Excellent advice! I ordered the newest model and it’s been a nightmare! One if the foundation screws could not be installed, they also sent me the wrong kit to use for initial set up. They sent technicians twice to work o on it. The belt only intermittently works and they are trying to blame it on me. I haven’t even used it more than twice in the five months that I’ve had it (because it could be assembled properly). I told them to pick it up and they won’t. Also says I would have warranty options after purchase but now they say there is no warranty available! NEVER BUY A NORDIC TRACK!! thanks for spreading the word. I will do the same!

I just got this treadmill last week (after a month waiting since ordered). So far so good, but man that sucks you had to go through all that. Hoping mine stays alive and well, and glad you uploaded this to give us the scoop on what could happen.

I repair fitness equipment, and when a company expects a customer to repair a machine that is under warranty, the consumer/customer needs to firmly say "no." Do not let the manufacturer convince you to perform the repairs - if your new car has a failure under warranty, do you watch a video and wait for parts to arrive and repair it yourself?

I'm sorry you had to go through this. But really appreciate you sharing this. I was about to get this machine

I was planning to buy this next week...guess I'll keep searching. Thanks for sharing

I just had the same exact experience. Treadmill worked great for 2 months and then the belt/motor randomly quit today. I had more luck getting a speedy response from customer service by using the chat function on the site so I fortunately didn't have to deal with being on hold for hours, but same deal, I now have to wait weeks for the new controller to be shipped and install it myself with their how-to videos. I complained that it's pretty ridiculous for them to expect me to prop the 400 lb treadmill up and fix it myself (I'm a very petite lady), and asked if there is any way to get reimbursed or extend the warranty. The customer service representative said I can request for the warranty and ifit membership to be extended for the period of time the treadmill was out of commission so definitely keep that in mind if this happens to you. I've also seen some murmurings of a class action lawsuit but who knows if that'll get off the ground!

Thanks for sharing your experience and being honest about it. Was thinking about purchasing one so was searching for reviews on youtube. Going to have to reconsider now.

Thank you for your feedback and helping me make my decision to buy a peloton tread +. I hope you reported them to the BBB. I'm no mechanic and after spending a few thousands dollars I would be livid. I hope you got your money back.

Wow! Wish I found this a 6 weeks ago…I just bought a brand new one and it’s been a disaster! It’s not working out of the gate-I’ve not gone 1-tenth of a mile. White glove deliveries didn’t even plug it in, they wouldn’t wait for us to get back in town to deliver so my house sitter took the delivery, they refused to remove the old treadmill even though I paid for it and Now I find out there are no service repair persons in my location so I have to fix myself or return it for the fees you discussed and they won’t send a new one since there isn’t any service provider in my area, the person on the phone said the sales team should’ve never sold it to me because of that-and yet, here I am stuck with a $3200 machine 🤦🏻‍♀️ they have refunded my extended warranty, gave me $160 credit and are sending me parts! This is how the are rectifying the issues…insane! DO NOT BUY I plan to make a BBB report.

I was just about to buy, no support, hell no, not buying now, Thank you so much for this video

We bought this in April 2020- by June mother board went out and had the same experience with customer service. Now December and mother board out again and guess who's fixing it again. So.much for the White glove service I thought I paid for. Great machine when working but it's broken twice in less than a year.

Had a similar issue with 1750 commercial. Out of the box the belt was too loose and rubbing to the plastic motor cover... was able to tighten and stop the rubbing. 3 weeks in the belt stopped turning. Called customer service and they said sometimes you need to power cycle the board (unplug for 5 minutes and then start normally). I left it unplugged all day because I didn’t have time to troubleshoot a treadmill that was only 3 weeks old. Plugged it in later and it worked perfectly again for 3 days. Went down for a workout this morning and the belt stopped again. Unplugged for about 10 minutes and tried again. The belt works in manual mode, but nothing on an actual iFit workout. I’ll waste more time calling them today... seems like a bad board. I feel your frustration man. They should be sending a service technician to your door as part of the warranty especially under 30 days. I’m not real happy either when I only have 20 minutes to workout every morning and I can’t just hope that it will work every morning or lose 10 minutes leaving it unplugged and it might still not work.

Thank you for letting others know about these problems. This helps out a lot. Thanks again!

I'm in the middle of replacing the circuit board. Your experience is similar to mine. Hopefully I don't need to also replace the motor! Thanks for the video. It is helpful.

Thank you for the video. We bought our x22i in May 2020 and received it June 28, 2020. Our first failure was 1/25/21. Received a replacement board on 2/1/21 and now we're waiting for the replacement motor. I'm tempted to replace the board and see if it will work with just the new board. We tried to open it up last night but even with our drill we couldn't get the screws undone. May try again after watching this video. I really LOVE the machine when it works. Not at all happy that so many of us have had failures and that they don't have tons of back-up boards and motors in stock waiting for the next failure. They said 3 more weeks for the motor.

I've had the same BS! I haven't been able to get ahold of these bastards either. I hate them so much.

I had the same exact problem with my x11i. I refused to repair myself and they finally took it back after 5 months and sent me a new one

I was literally going to order this model next week. So glad your video came on my feed as a suggestion. I hope all is well with your treadmill now and I hope Norditrack does something to make this right. Back to the drawing board for me doing research trying to find me a great treadmill.

I had actually placed an order for a tread and then heard/read SO many horror stories regarding technical difficulties and I also tried out the trial app and didn’t really enjoy my of the studio setting classes. I tried to cancel but it had shipped….I had to pay $495 for a piece of equipment that I never even used. It was really upsetting but I’d rather pay that than have a frustrating piece of equipment. I have previous experience with peloton and their quality can’t be beat. I just ordered the bike plus and tread. So sorry to hear about your experience. :(

My motor just died yesterday after only four months. My monitor came on no problem and incline worked, but belt wouldn’t turn. I am beyond disappointed and upset. We did get customer service pretty quickly and they are sending us a new motor but it will take three-weeks. They clearly know this is a big issue as they came to that conclusion very quickly I absolutely love this treadmill and love the IFIT program and have become dependent upon it especially during this time with gyms being closed down only outside etc... I do think this treadmill is far superior to the Peloton but it appears there are some significant defects and the customer service just isn’t; there. It started with them dropping the treadmill off in a box at the door. For this price they should have offered set up like Peloton. I fear we are going to continue to have problems and based on this video the next thing to go with be the computer. This is a very expensive machine and I thought I would get years of use before any issues. If I had seen these issues and reviews before I purchased I would not have bought this machine.

I had my X22i for 3 months and the motor died. I just received the art in the mail and the technician is going to call me in the next 5 days. I waited on the phone for 3 hours before I received help. The video technician was awesome but frustrated it broke so soon.

I was going to order the x32i but instead I got me a pelotón this past weekend..

I’ve got this and the incline is stuck up in the air after a couple of years. II’ve gotten some response from Icon- the makers of it. I’ve had a Precor AMT for 12yrs and it’s a beast and doesn’t even need maintenance or electricity! It’s the best workout really. Expensive but wish I’d just stuck with that.

This must have been a common complaint. I noticed the price was recently $200 more. Turns out they “upgraded” the motor and computer board and they call it the 2021 edition.

I bought an X22i 4 years ago during the pandemic. In 4 years, I have logged almost 1000 hours on it and 3000 miles without a single issue. Still looks, and runs like it's brand new. Quite a different experience from what's seen in this video, and what some of the comments here say. I think the vast majority of people have a good experience with their purchase, and of course it's the few that have bad experiences that are hell bent on making videos like this. Such is the case with all products out there.

Thanks for sharing. I've had the X32i for a year now with no issues other than the fan is loud. They sent me the parts and came to fix it, so maybe we have a different type of warranty. I have a Peloton bike, but I love iFit so much more.

Nordictrack over here in the uk are just as useless . But over here by law if the fault occurs in the first 30 days we can demand a full refund at no cost to ourselves but if it’s after 30 days we have to give the manufacturer the opportunity to repair or replace the item within a reasonable time and it is still under warranty. I’ve just had a full refund after waiting 6 weeks for my bike to be repaired.

They just did this to us also after only a week of having it. We finally got them to send us out a completely new treadmill after they sent us parts. It arrives today so we shall see how this goes. It’s worth mentioning too that we had problems with the third party delivery company they used when they delivered it. Not only were they late but they smelled of marijuana and then they expected us to help them lift the machine out of the truck and it wasn’t even packaged correctly. Then the gentleman asked to use our restroom. Call the billing department. They are the people who agreed to send us a new machine and wave the few.

So just to add an additional perspective because I understand the frustration of a BAD experience. I have had my Nordictrack x11i for a little over 8 years. It has been a workhorse ( we actually use it frequently ) with few issues. I have recently had to replace the incline motor (2020) and the older 9 “ panel display (July 2021) as the touch screen became unresponsive. The incline motor tends to strip over extended use/time. That said, support is difficult to just get on the phone, but once you have managed to get someone (during COVID) , they tend to get the parts to you. The issue is that Nordictrack appear to use 3rd party certified techs that are suppose to contact you to schedule the repair. You have to make sure the phone number on file is correct. In my case they only called once, but I was able to call back. The scheduling during COVID presented an opportunity for myself to repair this on my own or wait for weeks. The tech was accommodating in communicating that if I ran into any issue to call him direct. Thanks to your videos and videos similar, it makes it easy to repair most of the issues on these machines as they are somewhat simple in nature. I would agree that in these days of many different app’s to choose from , a simple treadmill with just an iPad holder is much better to deal with. I have not experienced other manufacturers service and support, but would hone in on that aspect in the future.

I did not read the comments so I don't know if anyone told you. you have that machine in the worst location. Don't place it there. if you fall and the machine does not stop the belt will burn you skin to the bones. move it so if you fall you won't be trapped in between the belt and the machine and the wall. that goes to anyone that has a walking machine.

Completely agree what he is saying is true !!!!! it was too late for me i just had that issue with the controller belt not moving and they do not even have the part in stock i bought this expensive machine to stop working after 15 days !!!!!! I spent about 1 hrs to get to speak with a human and i was lucky because I called early the part will take 2 to 3 weeks to ship plus they get you with we can send you video instruction how to replace it or send some one but it will take longer. This is what you get for an expensive machine !!!!! they should recall this product We can even put some legal action against this product icofitness norditrack

I had a Nordic Track T series treadmill for almost 10 years. After the warranty ended, I always was sure to purchase an annual warranty in the event I needed repairs. The first seven years were great. I would not call if I needed service, I would just go on to their website and do the "chat" option with one of their reps. I would provide them with my warranty contract number, tell them my problem, and they would mail the parts they thought I would need to me directly. They would then have a local technician call me to come out and install the new parts and make repairs. However, after 8 years I started getting some resistance from Nordic Track despite having the warranty in place. They would try to get me to "self diagnose" and "self repair" everything. If a tech did show up, he would often find they sent the wrong part. So, all that to say, when they called me to renew my warranty last year I told them no thanks and explained the problems I had experienced. They apologized, but did nothing to really remedy the situation. I went ahead and finally bought a new Horizon T303 treadmill and it has been great thus far. Nordic Track has just went downhill with their customer service, but the treadmill I had did work great for over 4,000 miles of running over a period of 8 plus years before it began to fall apart. I am not sure I will ever purchase another Nordic Track of any kind due to my experience and the terrible experience you have had with such an expensive machine. Thanks for sharing this.

Gotta agree. Mine just blew out today (not sure what the problem is but it makes horrible noise and vibrations all the time). Apparently (and i run pretty fast) you can't adjust how much it bounces up and down which is really annoying sometimes. The side of the belt simply became frayed and uneven and chipped away. Not to mention those workout videos on the screen cost an extra subscription fee to activate (I never use them because I already paid an arm and a leg for this overrated piece of junk). Customer service is also horrible and very hard to get a hold of.

I purchased my Nordic Track X22i back in February 2020. I run every day, about 30+ miles a week, and I have had no problems with it. It's very important to have these machines plugged into a high-quality surge protector and always unplug them when not in use! Never plug it straight into the wall! Not to mention I purchased my treadmill before the covid thing happened and I got it on sale for $2,400 including shipping. I absolutely love the machine. I must have 700 miles on it already and my belt is looking a bit worn. I also noticed after you made the fixes you didn't calibrate the treadmill? NEVER PLUG THE UNIT STRAIGHT INTO THE WALL. Purchase a high-quality surge protector and always unplug the unit after each use and it should last a long, long time.

Bought ours 7 months ago, took 90 days for us to receive it. Worked for 60 days off and on, it is in our basement and the wifi signal wasn't great and I couldn't make it work without a wifi connection. Fixed that problem, worked for another 30 days and now the screen says I should be moving but it isn't. Customer service requires you to quit your job and put in a 40hr hour week to get a hold of, get a response, and get the problem fixed. DON"T BUY A NORDITRACK! CRAP PRODUCT, CRAP CUSTOMER SERVICE!!! Same x22i model.

This guy is right. Do not buy this machine. Is horrible. And customer service don’t care about you. Once you pay the machine they forget about you ...please don’t buy this product

It is black friday and I was just about to make a purchase.Thank God I'm seeing this now.

I purchased this same type of machine back in February 2021. Did not see this video prior to the purchase. Now I am having some issues with the machine. For example, the incline sometimes does not work. I am being told by customer service that the machine MUST be turned off and be plugged out every SINGLE day. They referred to the manual with the instructions, "Never leave the incline trainer unattended while it is running. Always remove the key, press the power switch into the off position (see the drawing on page 5 for the location of the power switch), and unplug the power cord when the incline trainer is not in use." I told them that this is a poor experience from a customer perspective. If I had known that for maintaining this treadmill it required to be plugged out every day, then I would have passed on purchasing it. I am now disappointed with the purchase since I also had to wait for parts replacement (they had to replace the idler roller) which took several weeks. Oh yeah, I did wait on them sending out a tech which took several weeks on top of waiting to get the actual parts shipped out to me.

I had a similar experience, 2nd day of ownership and the entire control panel stopped. The phone system for customer service is unbelievable and the waiting is OMG 😲 😳. I did get the part and repaired it myself. I'll never buy another nordictrack product.

I hate that shit. Like this guy needs to learn electronics to fix his own equipment within a month of buying it? What a piece of crap. Edit. Love how excited his wife was haha. My wife is super excited to get our peloton next week. This word of mouth issue is huge for Nordic. My wife refused to even consider Nordic because of their customer service reputation.

I have a 5 year old Nordictrac X9i. Predecessor to this unit. Knock on wood the main motor or control board has ever gone out. That said the incline motor has been replaced 4-5 times since we bought this unit. It just went out again yesterday. Contacted support today and they are still providing a new incline motor under warranty but I have to replace. If you are in the market for a new treadmill and you run I would recommend something other than the incline trainer series. We are trying to squeeze maybe 1-2 more years out of this unit and we will be looking to replace. Right now the Sole is looking interesting.

Purchased the Bike Plus back in June 2021. For the past couple of months I’ve been experiencing pedal crank noise & wobbly handlebar issues. I contacted Peleton tech support, sent them uploaded videos and I was told that replacement parts were going to be ordered and shipped directly to me, a third party vendor is going to contact me to schedule an appointment to replace the parts. Frankly, I didn’t spend nearly $3K for the bike & extended warranty to have a third party vendor come out to troubleshoot. I’m not too happy about that. It makes me feel like PELETON is no different than Nordictrack. So keep that in mind before you spend your hard earned money.

I am in the process of doing this right now. customer service was useless so I researched it and am doing it myself.

I bought my x22i 2 years ago. Only used it a few times per month. I turned the power off after every use - was worried about power surges, etc if I left it on. One day recently I turned the power switch on and heard a small pop coming from near the switch. The tread does not move and the incline and screen still work however. I called NT and they were great on the phone, have sent out a motherboard free of charge and it arrived within 2 weeks of my call. However, they said "just watch videos on you tube to replace the board, call us back if you can't figure it out and we will walk you through it". So here I am, searching youtube for videos on how to fix my "Commercial" treadmill that was not used much at all. Customer support also said to lubricate the walking belt and they have sent lube out with the new motherboard. The manual states "never apply silicone spray or other substances to the walking belt". Very confusing. I must say this treadmill is awesome when it works, but I am not pleased that it has stopped working before I have even finished paying it off and now I am required to fix it myself.

The same exact thing happened to me, except that it was nonfunctioning right out of the box. If I either paused the workout, attempted a second workout, or accidentally knocked the red emergency stop button off, the belt would never move again. It took months of battles to get them to send me a replacement controller even though I had clearly documented the issues with them at the beginning under their warranty. Unfortunately, ICON owns both Nordictrack and Proform, and their customer service sucks.

I’ve been back and forth with Icon- the manufacturer. They have very responsive email folks and had me go through diagnosis. Agree this is a bad item to purchase because it’s so big and this repair isn’t doable for most people. They are sending me the motor as well. I’ll probably be able to do it but would be a $3,000 paperweight if they didn’t send it. UPDATE 3/22/2021: icon sent a replacement motor and a technician to repair the machine and it works perfectly. He said he doesn’t have many issues with them. So just giving some feedback there.

The only reason I want this is for the 40° incline

Same thing happened to me. It took two months to get a console and they sent it to the wrong address. I’m a small female trying to install a whole new console by myself. Ended up writing a review on BBB and sent numerous email complaints since it’s impossible to get through on the phone. Incredibly frustrating

I will admit that your correct with the issue. Thanks goodness that I had the warranty and I stayed in reasonable distance that they had a qualified repair person. It was the motherboard. You need to place the treadmill on a rubber pad/mat and to have a very good surge. If you don't You Will Fry Your Motherboard. It happened twice.

I bought the X32i in March. It was great. For two months. Then the board went out. I was lucky. A new one arrived in three weeks. No installation instructions. None. But I figured it out thanks to you tube. Then the monitor went out. That took almost three months to come from China. When it arrived, no instructions. You tube again. Worked for a week. Then the board went out. Again. Three months plus three weeks for the tech to install it. Worked for a week. Now the belt is rubbing. I have a collection of parts and a treadmill that is great on those rare occasions when it works. Never again.

I love the outlook of their products. It's appealing and it makes you want to get one. However, I did days of research, browsing customers' feedback extensively and the verdict is always the same: very high chance that parts and especially core parts break. Coupled with an irresponsible behavior from the company regarding warranty services. All in all, why wasting cash. Let's keep looking. If you guys have a reco of great treadmill, please let me know.

I brought a NordicTrack Commercial Treadmill about 10 years ago. They send parts for me to install, I didn't mind replacing parts myself even during onsite warranty. Other times they also send a service person to do the repairs under warranty. The good thing buying from Costco is they tack it back anytime but I'm not going to carry that heavy machine onto my truck. One caution, don't put the thing so close to the wall. Allow at least 3' or whatever is recommended else you end up as grind meat in case you fall.

My treadmill is a Proform, but they’re owned by the same company so I experienced the same issues as you. Incline went out on my year old treadmill (stuck at a -3 decline) and I called them April 1 for help. They sent out a new incline motor, but told me the same thing about watching videos and doing it myself due to COVID. It took the part weeks to arrive, and now I put it in and the part doesn’t work. Now I have to get them to send a new control board. Who knows when that’ll get here.

Interesting...just purchased this machine. I'll have to let you know how it goes. I've seen reviews from ultramarathon runners that say they haven't had any issues even with the amount of miles they put on...fingers crossed! Sorry this happened to you, working in customer service myself I would be furious!

It’s such a shame that the machine isn’t built to last! Nordic Track sent these machines out with a faulty circuit board that will go out not long after purchasing. Oh, I should add, not long but long enough to be outside the return window. Mine went precisely 6 months after purchasing. The circuit board controls the belt, so when it goes out your stuck with a tv stand. Replacements are on back order due to high demand and I’ve read many customers end up with the same problem not long after replacing. I wish someone would have written about this when I was researching treadmills to buy. Please do some research of your own and steer clear of Nordic track brand treadmills!

Thanks for this! Wish I would have seen it before I purchased. Just got off the phone with NordicTrack (30 minute wait) and they are sending me a new controller board. They say its going to take a couple weeks before the boat arrives from China with my part:(

I had the controller board go out after 2.5 weeks. Same model X22i. They sent me the part butI live alone and with the pandemic I couldn't flip that 300+ lb machine over by myself and I dreaded the thought if the board or another component went out again after my 30 day return window so I bit the bullet and returned it. $250 restocking fee + 10% + 199 shipping not refunded + the money I had to pay someone to assemble it. Sad because when it worked I loved it. But after the belt stopped working I only wanted that POS out of my house. Looking to buy a SOLE treadmill - and yes the SW techs are pretty responsive but customer service for the parts - uh...why such long wait times.

Thanks for doing this video. Terrible customer service from Nordic track! You should not have to pay for return or install the new parts. You are right peloton is a better option.

Thanks v much for the advice , as l m just in the matket for one , and this has really made up my mind !!!! I was really expecting a lot more for 1500//1700 €s... really appreciate your honesty ,,,,, 🏊‍♂️🚲🏃🇮🇪

I have this treadmill and I would not recommend it. After only having it 10 weeks the belt stopped working. It's covered by warranty but parts and a service tech takes about 6-8 weeks. The treadmill also runs really loudly. So get some noise cancelling headphones to wear and ask everyone else to leave the room. Overall the quality seems really poor. Go with Peloton instead.

Incline won’t work on mine so they sent me a replaced incline motor and it still won’t go up or down. I guess it’s time for a mother board. Only had treadmill for a week. What a joke Nordic track knows they have a bad product on there hands.

This treadmill is dope! Top of the line I love mine. Probably one of the most solid feeling treadmills out there right now. It's too bad they didn't send a repair tech out there for you. But the job isn't too hard, it's just annoying and time consuming. But I agree with you NordicTrack should have sent a repair technician to do it for you.

Everyone is saying don’t buy Nordictrack, wow they are really. Thank you for the heads up

Man... I have almost the same video on my channel. I wonder if NordicTrack is even aware of how much bad press they're getting on RU-vid?

outrageous that they expect a bloke to buy a machine and then repair it if it goes wrong.

My belt on this exact treadmill just stopped suddenly 5 minutes into my workout tonight. I’ve unplugged and restarted and still no moving belt. Console is working fine. I got the treadmill end of July 2020. Tomorrow I’m sure I’ll be on hold for hours to get this issue resolved.

I ordered this unit in august and only found out it was out of stock after ordering. I waited a few weeks and when it was supposed to be delivered, the guys sped away after barely waiting for me to answer the door. When it was finally delivered a week later, it was dropped upside down in my backyard and wound up getting scratched. I figured ok, I can live with that until I put it together only to realize the belt wasn’t working. I spent over 6 straight hours trying to deal with customer service only to be told they need to come out and look at the machine before making any final assessments. Mind you, I just paid nearly 4K on something both visually damaged and not working. Fast forward now to today, Dec 23, and i still have not gotten my money back for this machine. It’s sad, frustrating, and many other emotions in a year that has been one of the most difficult in our lifetimes. To have to deal with a company that has gone out of their way to cut corners on quality of equipment, delivery services, and most importantly customer service. You know what’s even more pathetic, I went out and bought my wife another Nordic Track but only because I bought it at Dicks Sporting Goods, brought it home myself, unloaded myself, assembled myself and it works fine. I’ve sent in a warranty and so they HAVE to know i purchased another product from them yet still won’t give me my money back for the x22i. So there. That’s my 2020 Nordic Track story for anyone wanting to hear me out.

This dude has some killer knife hands.

Yep, don't buy it. Mine just (nordictrack commercial 1750) went down today. Got on a call 3 with customer support after 1hr wait time, 3 weeks to get the parts. Insane. My cheap 300 dollar one lasted longer than this expensive piece of garbage.

I never comment but this time totally agree I ve done two repairs in less than a year. Imagine when the machine is out of warranty. I did the repairs my self.

I have an old NordicTrac incline. It was nothing but problems from day one. It won't keep the speed, go up and down on it's own. This was never fixed even though service people have been here many times. It seems they don't have service people now. The motor was replaced. Then it started to make clunking noises. My husband got some parts and fixed it. I've had this thing many years and I wouldn't buy another one.

This just happened to me. Got it back in November 2020🤦🏾‍♂️ This Fast not even 90 days. Everything works except the belt. All I can do is call the morning.

Okay, I have heard a lot of concerns in my due diligence of getting a treadmill. I’m officially crossing NT of the list. Thanks for your time doing this…. You look great by the way.

Glad you were able to sort it all out (basically) for yourself! The x32i I have just received comes complete with a skewed deck (finest Chinese build quality! [not]), and the incline does not function at all. Both of these are "as shipped" problems! I'm told that a technician will come out (at some stage) to resolve the incline, and "look" at the skewed deck and crooked push bar. I'm in a regional area, and as we rush toward xmas in a social-distanced world, I'm guessing I'll be chasing them well into 2021 for resolve!

Oh I totally agreed! Im stuck with a X32i the most expensive model they have, the bottom base broke 2 months after I got mine. Now that part is in back order, they know even know when I’ll be getting the part. Technicians came like 2 times already to fix other problems with the machine and they refuse to get me a new one or money back. Yes regret so much no buying from Peloton. Stay away from this Company people.

Wow, thanks for sharing your challenging experience. I just bought a Commercial 2950, again thanks for the heads up.

valve grinding compound works great on the tip of your screw driver for stubborn screws. Even when the head of a screw is starting to strip it can get it out usually. I'm stopping by Peleton this Thursday to get a tread plus. I just wish you could watch the nature trails without a subscription. The sales lady said you can watch them but the online support said you can't watch them and I trust support more. Oh and Peleton support answered my question on a Sunday within an hour of my emailed question.

Sorry about the issues you've had. I have a Nordictrack Commercial 1750 treadmill and Nordictrack S22i bike. The incline motor died on the treadmill a little after a year of owning it. I have an extended warranty which includes parts and labor. I had to do the repair myself because they weren't sending technicians during the pandemic. The repair was relatively easy, but the part came with a slightly different wiring harness. I'm not sure if that's the reason why a technician wasn't dispatched to you- but it was my specific experience. As for the folks that have had a hard time reaching customer support, I've never had an issue. However, I don't call them. I chat with them and have waited no longer than 15 minutes or so. It's so much easier and so much more convenient. Additionally, if you start a chat with them, you have a record of the discussion in case they promise something and don't follow through. Just thought I would weigh in. I've had the treadmill since 2018 and it's worked like a champ and purchased the bike in 2020. I hope it's working out well for you now.

Thanks Jack. I found this review helpful.

I had the same exact experience. I bought an x22i. 60 days later, the motor breaks. The back and forth with customer service was a nightmare including confusing exchanges where they told me to do one thing and then later said I didn't need to do that. No help whatsoever. They sent me the same box they sent you, with no instructions or direction. I'll replace it myself like you did. But wanted to reinforce your warning: don't buy this machine.

My tread is damaged. I emailed about Having a replacement installed. They quickly responded and are now mailing me a replacement and sent a video on how to do it. The video is lengthy, complicated, and is not of the same make/model (I have the i22). I’ve asked for a technician to install. We’ll see how they respond.

Oh man....I was thinking about buying this machine. Thank you for your review. Peloton it is.

I despise this company. Same issues with poor support, horrible people to work with. They don't stand behind their product and I regret ever having heard of them. I would really encourage people to research the issues with them before buying from this company. They do not deserve to be in business.

Awesome video! What a bummer on your situation. I’d be terrified to run on that thing backed up against a wall, if you go down you are going to get WRECKED between the belt and the wall with nowhere to go

X32i has been a disaster as well. Many problems, mostly to do with their software. No way I’d buy another Nordictrack product

There are some real quality control issues with NordicTrack. The s22i, which is the bike I have had nothing but problems with since getting it in April. It completely stopped working, I did get service, and most recently I've had more problems where I will have another service person come out. Is a bit of a nightmare and I would agree that there are other products, which are far more affordable and have far less problems. I am a big fan of the ifit app however I think they do a good job with that.

Cheers mate, i was almost going to get one of these.

I watched your video and other disgruntled and remorseful buyers and thought to myself this must be rare. Bought one. Delivered and assembled today. Would not power on. Returning this shit. Am not going to put time in too fix this thing or to wait for service man or accept a defective product on day one.

The exact same issue happened to me, lasted for about 3 months, waiting for parts right now. Already got their videos and genuinely hope the replacement won’t break.