Fast forward to 3:14 for the fun. There's this Thomas Sowell quote where he found data that didn't add up so he mailed someone, I think at the department of labor, when he worked there. This was when he was young. He's 91 now, and said _"to this day I patiently await their reply."_ I'm reminded of that here.
You're probably right. I mean the mayor already admitted he wants to buy business property on the cheap to repurpose, so sounds like he's trying to shake down businesses to get them out. I guess the Mafia decided to move into politics.
I don't think they realize this specific small powerless business has a RU-vid channel with almost 1.6 million people subscribed to it, where the owner of said small powerless business will post about the things that happen in and about his business.
This is a classic trick: "Call this number" and the number is a voicemail that is never answered, but is occasionally mass-deleted to keep people thinking it's monitored
At first, I agreed with your attorney that it's not worth the trouble to fight this, but after this video I'm changing my mind. They seriously have no damn idea what they're doing.
As an individual repair business that rarely ever sells a computer, it is not worth it financially. For the inhabitants of NYC, and for businesses in the long run, it might be worth it. Also as content for the channel.
@@gunnar6674 Ordinarily, Id agree woth you, but I think he should jeep his focus on Right to Repair stuff that affects the whole country, rather than trying to handle both that *and* fighting a lawsuit over the fine. That court case would lose him money, even if he won, and if he won....there is likely no change to the culture that caused the issue.
@@robertellis6853 Yes, there's something to be said for picking your battles. Also he's already paid the fine, so taking it up now would likely be too late anyway. But asking the city to clarify the policy doesn't cost anything but time.
Maybe a better question would be... is there a method to force the Government to comply with its own rules? Can they be sued for wasting everyone's time? Local and state reps should be brought in to help enforce uneven laws. Those reps can rewrite the rules for better clarification (this is exactly what lobbyists do). Granted I truly believe they will not respond, but then they need to be replaced.
You had to tell the man three times what kind of license you had and he sounded like he'd never heard of it before, I definitely wouldn't expect him to be able to answer even a basic question about it.
Yeah, I work in an office and I'll get calls for something tangentially related to my job sometimes, and it's impossible to answer on the spot. This call felt pointless, I don't think anyone expected an answer. It's obvious the dude who issued the fine did it erroneously.
If there is a computer around,he doesnt really need to hear about it and there are probably tons of different licenses for all purposes already so it would be a pain in the ass to learn all of them. So it all comes down how good he uses the system that he has access to. :]
@@pdblouin I definitely felt the guy's pain. I've worked as a calltaker and people will ask questions to which there legitimately is no answer, or the answer is painfully stupid due to idiotic policy that you have no control over.
Governments subject you to a standard they dont want to submit unto. They expect you to know the laws that apply to you, to be able to answer immediately and in situ to a govt representative and treat your statements and answers as binding, but they dont recognize statements of their representatives as binding for them, they will say is unrealistic to expect a such answer from a low bureaucrat, to wait to receive an answer from the legal counsel. Send from the beginning a person capable of giving binding answers then.
Wow, the person who answers the phone at the Dept of Consumer Affairs - the amount of his intelligence and the degree to which he is articulate - is remarkable.
I worked at a call center for six weeks when I was 17 years old. Anyone who has ever worked at a call center, who has been screamed at as if they personally were responsible for a company's mistakes/policies, is incapable of being the screaming person. They remember their experience. What would being mean to him get me? Treat people the way you want to be treated, it gets you far in life. Even if you are mad you can guarantee screaming and raging will change nothing. This guy didn't personally come up with a system to rip me off. He just wants to pay his rent and food bill.
This is an official office of one of the department of a city and he sounds like a hp support rep who couldnt even tell you why they work there or even what they really do aside from the title of the department. SAD. THATS SAD AND HORRENDOUS. It horrendous they get to bully and rip money from peoples hands but cant even actually legally tell you why they are doing it or by what authority cause their office alone does not act as their authority, no. The authority comes by way of a law permitting them to do so but they cant find said law. They are essentially a scamming shell company. It has all he signs of one.
If you call a government number they damn well better have educated people who know what the hell they are doing. This isn’t tech support bro. There’s no excuse for this.
@@rossmanngroup YES. I also worked in one and same, I go out of my way to be as nice as i can. Chances are high that theyve already dealt with a shitty person or 3 so I dont want to be that next person.
@@ColdFlame53 you're naivete is so adorable. How old are you? It's like this with EVERY government agency no matter the state or location since like forever. Once you get into a government position, you get a good pension/benefits, decent pay (in some cases, not all) and it's VERY difficult to fire you. So, people just don't care how well they do their job. They just collect their paycheck and go.
I’m glad he has the opportunity to use this platform to show what’s happening, not just to him, but all of us. He has went this far just to get an answer. I’m sure he would pay the penalty if they would have just shown him where he went wrong in the beginning. Real men own the mistakes they made... government obviously don’t.
The stupidity isn't with the value to society, but the potential for getting a target on his back and possible defamation charges filed against him/it being used against him in court while fighting this bull**** It's the right thing to do, but it may end up causing him more harm than the good it gives society I am thankful he did and hope that my fears don't come to pass Edit; just saw the thumbnail for the video anouncing he won, so that's one relief
In general, the parallels between the USA and the USSR are striking. Beginning with The Great Purge led by Joseph McCarthy as the American Vyshinsky, I hope that BLM becomes as indicative as Solidarnosht, and the US crumbles soon. I can't wait for the upcoming American Yeltsin.
And the reason is very simple. You don't have democracy anymore. So ruling class can disregard people. Your Republic became the Galactic Empire. With only 2 parties, the only reasonable expectation is that they ally behind the curtains and only fight for show. And that what's happened long ago.
@@jwhite5008 Two parties and neither one is fun. It's getting to the point where they are tired of putting on the show and soon will just admit to being a single entity. The oppressors.
You can tell the first guy's eyes lit up at the word "recyclables" and that he was so ready to transfer you to the Department of Sanitation to help you out with your problem.
I worked at lowe's home delivery(3p delivery) for 6 weeks when I was 17. I will NEVER forget that experience. But, I also answered the phone at my own business for years when things got busy. It's only in the last 2 months that I haven't. I know exactly what it feels like to be on the other end of a miserable customer service call. I can't do that to other people.
@sp1nrx Agreed. I worked in insurance. A lot of people called passed off and treated me horribly. Others were nice or professional. I always try the carrot first and when someone does a good job I always ask to do the survey or talk to their supervisor so they get the kudos. If the carrot doesn’t work, I have no problem using the stick because sometimes the stick is all the company understands and it can open doors. If it isn’t the individuals fault, I make sure I clarify my issue is with the company or policy and not them personally. Even do it between breaths. Won’t abuse someone, ensure I stick to the issue and facts, no name calling, etc. There’s a way to do it, imo. Unfortunately, it becomes necessary sometimes.
@@sp1nrx Generally I will say "I'm sorry if I come off as angry or rude here but I'm having a hard time *reason for frustration here.* I know it isn't your fault.". It tends to start things off on the right foot and allows me to be a bit more expressive without the person on the other side being bothered by it. Of course I'm not insulting or swearing at them, but I definitely get frustrated and flustered.
"You can't issue a violation then clarify what the rule is." Big Tech does it all the time. You're in violation of our policies. Which ones? We like to keep it vague so we can yeet people whenever we feel like it.
The guy he called sounded high as f*ck…. How can we have a demand of professionalism in our engagement in commerce and be subjected to this kind of torture when we simply attempt to stay within their rules….
Don't forget that they even if they were to give you an answer, they are not bound by that answer and can come back later and say "whoever said that was wrong. Here's your fine"
If the law / rule is unclear, it will take a new drafting or a court to clear it up. The folks at the sharp end of the stick are just going by their 3 rings
a corrupt government can be just as shit for the ones inside it. dude was probably overworked, underpaid, and probably depressed knowing full well how shit and hated he is. Dude sounded like his soul had been crushed. Hive him a break, the call guy isn't at fault, whoever's in charge is
1st phone call sounds like you woke up in Idiocracy. Fortunately the 2nd rep was understanding and graciously shuffled you along, with lip service on a bridge to nowhere
Once I called ATT to make a small change in an office switchboard (PBX). The rep said ok I"ll transfer you. Next one said the same. And the next. I counted 18 transfers, winding up with a human who could sort of deal with in an annoyed way. Another time I called about a charge on my ATT bill and got connected to someone in Bombay. Then lastly I called to disconnect service on a home phone and there was no menu option for disconnecting service.
The only thing I can say is that your conduct on the phone with city employees was incredible. Not because it had a “more flies with honey” approach, but that you were respectful. Paying such respect is a true measure of your character. Keep up the good struggle to establish what is right.
The number of non-White voters in America is the real reason we are in the condition we're in. Now even White voters are voting along with this nonsense. We're finished.
And then what? If you can't afford to pay the fines, then it's game over for your business! As a small business owner, you don't get the freedom of ignoring/breaking ridiculous laws without facing absolutely ruinous consequences!
One can only write so many laws until it becomes absurd. Also true for reiterating the "same" in any aspect of reality. I mean damn this is the reason we have Fast and Furious 9. They'll be in space by 11.
That man may be living his best life. Taking a job as an ineffectual government drone, combined with aspirations of being a mumble rap artist, could be the height of urban achievement.
Have you considered finding their office, standing outside in the middle of the day with a boombox playing Peter Gabriel and a sign saying: "Why won't you return my calls?"
@@HelloKittyFanMan. It's a reference to the boombox scene from "Say Anything" and the various spins on it that have been done: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-S5Y8tFQ01OY.html But yeah, that could also work.
Louis's situation reminds me of Kafka's "The Trial" where the protagonist is prosecuted by a byzantine, anonymous government authority for a crime they refuse to disclose to him.
"Show me the man and I'll show you the crime". -- Stalin, who according to the modern sensibilities of the twitteratti now running the country, was simply "flawed and misunderstood".
Louis, best advice I ever got for working with the government: "Learn the red tape better than the bureaucrats and then strangle them with it. Then you can get anything done."
"YOU SAID RECYCLEABLES??" ...ogod, as someone who's done call centers waaayyy too long, i know when someone's trying to figure out how to dump a call to another department...
You should start recording your interactions with them when they come in the store. It would have been great to see the video of the inspector trying to write a fine for not having a label and then someone pointing out the label. Cameras make corrupt public officials nervous.
It is pretty weird he has a computer business with that much equipment and didn't record someone lighting a fire outside his store. NYC for christ sake, I'd be wired to the hilt with a monitor up front showing you clearly walking in the front door. My favorite electronics store has a sign on the counter that says 'there are 14 surveillance cameras, can you find them all?"
Don't know how this would play out legally but if you had camera surveillance and knew you had good camera and audio coverage you could try asking what you can do to make this right. It's technically not an offer of a bribe but may be enough for a corrupt official to hint or even flat out ask for a handout to make the "problem" disappear. But do make sure something like that doesn't open you up to an accusation of attempted bribery. Yea, having seen this and read some comments I'm feeling confrontational right now.
@@charlesfranks1902 NY is a one state consent state, so if the phone tree said the call can be monitored or recorded on their end, this recording was legal. If the tree did not say that, this call was illegal. As for surveillance cameras and microphones in your property, and right outside your property, that is legal, and it doesn't have to be posted.
Listening to the guy you spoke with, it sounds to me like working for the DCA is such a miserable job that the employees have to drink on the job just to get through the day.
If its anything like the government offices I work with and in, they're chronically understaffed, usually undertrained due to the high turnover rate syphoning off people with experience, not paid enough to keep anyone there when they have somewhere else to go, and the work just keep piling up because nothing can be changed without involving politicians and taking the proposals through higher levels of government.
Perfect world: get a lawyer, take em to court for fining you for a crime you did not commit. Practical world: never sell a used device again, scrap em for parts.
If Anti-corruption is important to you, then I hope you know about the problem with the amount of congressional transparancy (which underpins all of the insane levels of money-in-politics, hugely complex legislation and stagnant government), however, very few are, so I'd urge you to check this video (he has other shorter, more focused videos). It's an issue that's advertised as being pro-electorate (it was introduced to be such), yet it's almost entirely pro-corporation, anti-democracy. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-1gEz__sMVaY.html
This reminds me when I had to call Microsoft for licensing issues nobody knew the answer and I finally figured out the trick as you keep calling them until you find someone who says the answer that you like because nobody understands their legal ramifications for licenses. And record it.
I've asked licensing questions on major forums, like Spiceworks, and gotten concurrent contradictory answers to the exact same post. It's got to intentionally be that much of a mess.
@@laurelsporter in the early years of the internet, I worked in Intel IT department. We had lawyers come in and give a speech about copyright infringement. The whole speech was about how anything you copy off the internet may be considered a copyright infringement. I leaned to my friend and said I wonder if this guy realizes that anytime you open up a web page the image is automatically copied to your hard drive? My friend said yeah you're right anytime we open a page on the internet we're copying images to hard drive. He said I'm going to ask that. I go, no, no, don't ask that. Sure enough he raised his hand in front of all the IT department of Intel. Said exactly what I said that when visit the internet those images are automatically copied to your hard drive. The lawyer had a blank look on his face pause for a while, and asked is that true? The whole Intel IT department answered the resounding "yes that's true". As we watch the blood drain from his face because clearly he did not know that it did, he did the typical lawyer thing, He ignored the facts and went on with his speech. 🤣
@@laurelsporter in 2005 to 2008 I was a MVP for Microsoft if you don't know what that is look it up. But we'd have meetings that were an hour long with Microsoft licensing that they would explain licensing to us and yes it took an hour and my question is always if it takes you an hour to explain it to us, and we don't understand it. do you think a customer's going to want us to take an hour to explain it to them?
In the early days of the PC (early 80's) one license agreement for an OS forbid any copying including into memory. I called them and asked how I was supposed to run it. Their answer was to put it in the drive. I pointed out that the first thing the computer did was load it into memory, violating the license. Eventually I got someone to say the attorneys who wrote that didn't understand how computers work, and to ignore that. The license agreement was changed after that
@@RoadTripRuss 😂 As a IT Tech for 20 years it amazes me on a daily basis that people that make or enforce the rules about technology don't have a clue what technology is.
As a brit it incencievable that officials from the city cant string together full sentences. Edit: i live in Germany, and the average Berlin resident speaks better english than the first man you had on the phone.
The customer leaving their thing and never coming back to pick it up is pretty common in other industries too. I know a guy who frames paintings and people leave their paintings and never collect it all the time. He started taking prepaid payments to offset the cost of storing the paintings.
Fight the violation, play this recording, and ask the same question. How can there be intent if they can't tell you what to do prior to the issuing of a violation.
@@msnie3915 well, there used to be a reason to visit, now its just another city completely ruined by democrats. Insane crime rate, insane amount homeless and tons of abandoned businesses
DCA: “Oh no! Louis exposed our stupidity!” *I have accepted that I will never hear from them* Louis: “They will accept that they won’t get a penny from me.”
Exposed their 'stupidity', not really, no. Don't think it's that. Don't know where you guys' political leaning lies, nor Louis', but this seemed to be about/related to Hunter Biden's laptop scandal. The scandal got exposed exactly like this scenario (his laptop was sent to repair, didn't pick it up nor answer the call, Giuliani, iirc, bought the laptop from the repair shop). And I think the phone operators aren't sure how to answer it, even fearful maybe (as I don't think they have the authority nor clearance for it).
@@dano8801 edit: the fine and ticket, I mean. and 'claiming', no. raising suspicion, yes. I edited some part. Hunter Biden's laptop was sold to Gulliani because ownership of the laptop was forfeited to the repairshop. I would assume the repairshop didn't enter in the record for it (which, in their argument, should enter in 'Hunter Biden' as the seller) just like Louis' didn't with his. After the scandal, you could assume they don't want this scenario to happen again, hence a violation issued to similar cases (like Louis' shop). But of course, there doesn't seemed to be a law right now for said violation.
For the love of God, you have to fight this. If for nothing more than principle alone. These people take incompetence to another level, it's physically sickening to me.
what do you think happens when you put stupid people in decision making position? Kinda like the regular workers running the company. Its how things work in Socialism.
Fuck them, how's that any different to tyranny. Threating people with police force and imprisonment if they don't pay a lucid fine that no one knows the law behind
That is an infuriating part of bureaucracy. "Here's a fine" "What's it for" Doesn't matter pay it" *Calls office* "hey I want to know if I'm compliant" "I don't know let me transfer you" "Hey am I compliant?" "I don't know, call this place and send an email" The number of hoops you've had to jump thru to simply get a yes or no answer is ridiculous. I could never live in a place like that (no offense)
This is pretty common. In the UK, most of the telephone operators will be trained to answer the basic stuff like how to apply, how to pay, what licence they'll need. The actual legality of a summons or a fine would normally be required to be in writing to give them a chance to research the relevant laws prior to responding.
I used to work for the City of Dallas as a building inspector. Later I started my own remodeling company. I can't tell you how many times I had inspectors come to my job site and want to write me a citation for something, when I clearly knew it was within code. I literally had to recite the code to them, something they should've already known. If you feel you're in the right don't automatically take the inspector's word for it. Check it out for yourself and then pursue corrective actions!
It was probably “raise funds for the office party day” when they cited you for imaginary breaches! It is much easier to bully rule breakers/criminals than innocents, so like taxation they make the rules so complicated, impossible to follow or made up on the spot that you are bound to break something and that’s their entry point.
Im an Australian, i have worked in factories full of international workers. I would like to believe i can interpret english from many different accents and levels of English understanding better than most english speakers. I estimate a probability of ~60% of what he said was intelligible, borderline understandable if focusing hard.
I am a stoner, I also operate a forklift in a factory with a many different ethnicities and I couldn't understand a word the first bloke said. It honestly sounded like if he stopped concentrating he would disappear into nothingness
I think you could hold yourself to a standard that doesn’t involve burrowing under the floor for the absolute minimum competence; The first guy seemed drugged.
@@albundy06 uhhhhh no it wouldn't bud. In fact if we had less restrictions placed on the private companies, we suddenly would have a vast plethora of options. They would end up competing value for us, rather us competing value for them.
Louis is one of very few RU-vidrs that gives me the impression he is a legitimately good person, and I would be surprised if he ever had a "cancel worthy" scandal. Really seems to live by his principles
I'm not a good person, and you shouldn't assume otherwise. DON'T IDOLIZE ANYONE, you will be HORRIBLY disappointed when you peak behind the curtain - especially with me. I am a guy who records his thoughts/routines and puts it on youtube, nothing more.
@@rossmanngroup Really horrible people think they are great people. Normal people understand that they've done bad things. Good people feel regret about it and try to do better.
These phone agents are unintelligible. It’s unbelievable. Also, I live in a city of a million people and I need no city licenses at all to sell the metal and metal assemblies we make.
Lol, that's not a good thing. Let me ask you something, if your with a girl who's bad at sex, do you say "Well, you suck so no more sex" or do you couch her? The reasonable solution to the existence of stupid laws isn't NO laws.
He did graduate from the NYC School system, But with a 3rd grade education - the best they can provide. and still qualified for City Employment as a relative of some other City Employee.
"I'm from the New York City building code rules enforcement division. It appears that your floor mop handle is not secured to the wall while in the storage area.... $50k fine"
@@handlemonium NY and NYC are in the covid extortion business now. They might add a 50K fine to Louis for not fumigating the sold laptop with UV and bleach.
“Whatever happened to “Hey, I have some apples, would you like to buy them?” “Yes, thank you!” That's as complicated as it should be to open a business in this country.” Ron Swanson. I know that it can never be that simple but I can't help think of this quote after listening to this video.
As explained in the original video, this law is about tracking the people selling used items to shops so they can't dump stolen goods and get away clean. He specifically *doesn't* buy used computers so he doesn't have to deal with the thieves and "hot" items, but the government ticketed him under that reporting law anyway.
@Music:Zerg They make business owners do the work *for* them, by collecting all the information and putting it in their database. The enforcement of the regulations and licenses is probably completely disconnected from the actual purpose, and appears to be using fines as a revenue source. It's not harassment, it's extortion.
@Music:Zerg Exactly, it's just like when a cop whines about a civilian wasting the cop's time when it was the cop's choice to stop that person for looking "suspicious".
Now its...."would you like to buy some apples?" Before i buy them can i have form T200, R750, the consent from the apple tree to pick the apple. The consent of the apple to be picked. A letter from all animals which would have had interest in the apple by providing fertiliser, carbon dioxide and water towards its growth. A pesticide free certificate. A certificate of compliance with all unknown and non-existent laws and regulations. And a pint of your blood.
I have no real interest in watching electronics repairs, but I really love when you talk about things like this. You're an extremely principled person and I respect that a lot.
"It is curious that physical courage should be so common in the world and moral courage so rare." -Mark Twain I admire your courage sir. You should be held up as a role model that others should seek to emulate.
I've seen this before. Government officials never want to give a straight answer if they don't know for absolute certain, because anything they say becomes precedent and enforceable. At the very least, he should have taken your information, spoken to his superiors, and then came back with an answer. That's a difference between a functional and non-functional agency
@@CoinRingsUSA Let's not assume everyone working in these positions are dumbasses either. Sometimes plausible deniability is the only thing there is. This isn't one of those cases, however.
This has been happening a lot in blue states, more and more taxation(fines included) and laws aimed at catching you for fines are being made to fund the ever-growing government. California, where I am stuck for now, is the same. In Cali most large businesses are on their way out because of the insanity that is state taxes.
I commend Rossmann here for being Really nice, polite, and patient. It matters how we treat people, no matter how they are mistaken or faulty. I, on the other hand, am a terrible customer and I am very condescending and rude. Basically, I am envious of ppl getting paid and not having to work as hard as I do for a living and I let my resentment show. Suggested solution, charge your customers $1.00 deposit for storage of the item for the estimate, which will be considered the sale of the item if not picked up.
The guy you were talking to sounded like you woke him up from a nap. A Nap he was taking after eating a bunch of edibles. Edibles he ate after having the munchies from smoking something.
Hey Louis, I just donated to your right to repair gofundme. Honestly wish you the best of luck in pushing for it. Also good luck with battling NYC with their draconian regulations.
guy should have escalated it. bring it to someone higher up. Dude just couldnt say for sure on anything. Thats a smart CYA move, if you dont know dont make a claim.
@@trebot9292266 as someone who (Unfortunately.) works retail. The very basics you always learn at the start. if you don't know 'Find out" When i don't know something rather than muddling my way through you ask the customer to "Please hold and i'll look into that for you" it's so standard practice this occasionally happens F2F where i see people inquire with co-workers for information or just assurance they are giving the right information to begin with. Point: Judging by his lackluster handling of the call and lack of knowledge on how to handle the situation: he either wasn't trained properly or didn't care. Given he at least TRIED I'm pulling a "benefit of the doubt" card and saying he wasn't trained properly.
@@armadyleanarchon4754 as someone who has worked retail, If you got time to answer questions you were not doing your job. in the situation we saw here, the guy should have escalated it to someone higher up than him. This guy was obviously only meant to handle the general questions not the more specific demands presented. The higher up person will usually have more experience or knowledge.
@@armadyleanarchon4754 No, no, no. The most important thing is that you must be confident, so that people will have confidence in you, so if you don't know the answer to someone's question, you must endeavor to supply the answer you are just now making up, confidently. Never hesitate. Never hemm and haw. Practice sounding confident about your ridiculous response.
@@soilmanted I work customer service dude. Started as a 19 year old introvert. I put my head down and learned even asked when I needed answers. But the GROUND LEVEL basics are always that if you don't have an answer your FIRST response is always "Just a moment ill check for you". Adjusted to the situation. If you KNOW you can't get an answer from experience refer them to management or give them an alternative. Only once in my entire career have I ever said "I don't know sorry" except for one guy who I'm pretty sure had alzhiemer (or however you spell it.) And that's a story on its on... Point is: in customer service you never NEED to make shit up. You either find out or provide alternatives.
I worked for the Federal government as an investigator for a few years. I took pride in my work in actually providing folks with coherent and usable guidance when it came to regulation compliance. It is ridiculous that none of these guys knows this. I mean, as you say, this issue is faced by pretty much every repair shop
@@alexanderofrhodes9622 Luckily, I worked with folks who actually knew what they were doing. That said, the agency I worked for worked directly with the public on an every day basis
Thank you for being nice to the first guy. People do the best they can and often get yelled at by people who think they know everything. So it was nice to see you treating that poor guy nicely
I'm working in customer service and I thankfully don't get yelled at often, but everytime it happens, it's intense. Doesn't mean everyone is nice, though. Makes me sad.
After citing Louis, the inspector went to the ice cream store next door and gave them the same citation, despite the fact they didn't have any laptops for sale. After that he did the same thing to a hotdog stand, a random guy on the street, and a dog that was being walked in a park. Then he changed into a yellow jumpsuit and a pig mask, started running in the direction of Newark, swingin his arms while making bird noises.
I worked at a company where the *secretary* programmed the phone to go straight to voicemail so she wouldn't have to answer the phone. Business picked up once she got fired. This department sounds like copyright trolls or spam emailers sending out violation notices or emails only expecting to get a response from 10% of the recipients.
This is why I hate my taxes going to local government departments because its disgusting how local authorities have millions to spend every month,but yet they cannot help business owners. Pathetic.
I've spent 8 hours over 3 days calling Verizon over and over about a charge that shouldn't be on my bill. They transfer me back to the same dept or put me on hold for 5 minutes then hang up. Dozens of times. It's maddening.
i spent $2,000 on a washer/dryer awhile back at Lowes and ended up having to spend hours getting transferred back and forth between the store/customerservice/delivery service when they missed the delivery date. I got "it's not our responsibility", i'll transfer you to store to get delivery date re-setup, then the store would say "it's not our responsibility", i'll transfer you to the delivery service. After 3/4 times of that I insisted speaking with a manager/supervisor... on both ends... and finally got it resolved.
Call again and ask to speak with a supervisor. Hell, not only ask, insist. By internal policy they must put you in contact with their supervisor if you ask multiple times. The first couple of times they'll try to convince you it's not necessary, but keep pushing. Don't ask me how I know this, kek
I’m a retired 30 yr. Teamster. We have a great Local now but a couple decades ago it had its shady years. Anyway, kinda to your point. When I first got hired and became a Union guy I asked for a copy of the contract. Got laughed outta the Union hall. One thing you don’t want is members who know what they’re talking about. You want the huddled masses ignorant. Easier and more lucrative for you. Stay well
@David SNow -I’m strictly talking about my Local. I was a member of the TWU which was a Union reform movement. When the feds took control of the Union a lot of Locals got in trouble for all kinds of criminal shit. We were above it all because our Local President was squeaky clean. He was also one tough mf’r. There were things I didn’t agree with in the Union, and I’d express it at meetings.
The Courts won't save him. The Democratic controlled Congress has threatened to pack the Supreme Court if they declare the Biden Administration Gun control orders unconstitutional.
We should MAKE them know the answer to this question. They'll probably find out real quick if each of us calls the number in the video and ask the very same question.
You're doing a public service. Your video reached me here in Brisbane, Australia as a non-subscriber, so hopefully it reaches many more people and those who can either clarify the rule or resolve the issue for you! Best of luck!
so i’m assuming that inspector ticketed you under a false claim that you are reselling products by having purchased them- just to be able to write that ticket. good work btw, you’re an angel on the phone dude
I think it’s legit that they understand that if they can’t explain the violations , or even proper procedures... they have a broken system or people that take personal levels of discrimination towards a business. It’s embarrassing that they can’t even CTRL + F and type “abandoned” , “forfeit*” “ect” on their code text to find an answer. Keep up the good fight .
This when some suit, who has never work a real job a day in his life, makes laws about shit they don't know anything about. Suit: "To sell a something you need to buy it" Louis: "but what if they just leave it here and don't sell it to me" Suit: "I don't get it, why would they leave it there with out selling it. You have to have bought it"
Here’s a compromise which I don’t even think you should have to follow. Take their application they signed, their ID information and put it into that system. Price $0, abandoned electronic repair, with all the required fields filled out.
I feel like I know what it's like to be on the other end of this, when you have zero training and they just hire you to answer phones, but then someone calls with a detailed policy question. Like "Uh, I know you called us because this is our policy, but I don't know shit, so you need to try calling us and hopefully get someone who knows."
Let me forward you to my cube mate. His name is John. He can’t help you either, but he’s quitting soon and won’t care if he gets the bad rating you’re about to give us.
