Omni channel and Power Virtual Agent Integration | Transfer Agent Functionality in Chatbots 

Thanku Sanjay finally integrated with PVA

Hi Sanjay , We are facing issue with authentication part . We have embedded the lets chat on portal side and logic through PVA . But bot is showing as sorry you don't have access to talk to the bot It worked on trail org but when we implement same in our dev instance its not working

hi sanjay, thanks for creating great content. do you have any video on the topic of omnichannel for CS custom channel.

Hi, thank you for this video. Is it possible to show the context variable value in quick reply? Example: in your example you have varOptionSelected, can you show that dynamic value in a quick reply? Thanks!

Hi..do u also have video on omnichannel Teams integration?

Not able to add existing user in omnichannel administration even after i updated the security roles. Is there any particular reason?

do i have to use admin login for all above steps?

Hi sanjay, Previously I Integrated portal with chat widget. Now I want to integrate with PVA , so for that can I remove the chat widget snippet from portal and replace with the bot snippet. Is it correct or any other solution.

Hello! I'm tried to configure chat widget in the omnichannel customer service, showing below error message........ An error occurred in the PreLiveChatConfigCreatePlugin plug-in Error code: 0x80040265 Any idea?????????