What are Automated Messages within Dynamics 365 Customer Service Omnichannel application? 

This video explains the use, purpose and its significance of using Automated Chat Messages within Dynamics 365 Customer Service Omnichannel application.
⭐ Automated messages enables you to create channel-specific and locale-specific text.
⭐ Can perform following actions in automated messages interface:
Customize message
Deactivate message
Activate customer and agent-facing messages
Overwrite or deactivate the preconfigured, out-of-the-box automated messages
⭐ Can be configured in channel settings in chat, SMS, Microsoft Teams, or social channels
E.g. Chat Channel settings (behavior)
⭐ Automated messages are triggered based on some events
⭐ You can deactivate certain messages
⭐ There are inbuilt automated messages based on languages and message recipients
#microsoft #powerplatform #dynamicscrm #dynamics365customerservice #microsoftcrm #omnichannel #dynamics365
Girish Uppal explains the purpose of automated messages in Dynamics 365 Customer service omnichannel app.
✔️You can visit girishuppal.com (Girish Uppal) website to get more productivity tips.
✔️Please subscribe to @powertechspeck youtube channel / @powertechspeck to get more productivity tips and tutorial content from Girish Uppal
✔️You can view my Linkedin Profile at: / girishuppal
✔️You can view the badges earned by me at: www.credly.com...