As a manager, I most often side with my employees and back their judgment calls (unless they've actually made a mistake). One time, this lady responded to me saying that I'm just saying exactly what my employee had just told her and I said" Well sure. Did you think I spent 17+ hours of my life training this person to give them the wrong information just so they have to call me to give you a fucking favor!?"
I had a situation where a customer had come into our fast food restaurant and repeatedly ordered incorrect items to then complain to get the free replacements. My manager listened to my concerns and the next day went out to work line to watch and listen. Guy shows up and orders. Manager heard the order as it was ordered and helped make the order personally. When the guy came back to the counter and complained, the manager stepped out and said: "No, I know what you ordered. I listened to the whole thing. You have been doing this repeatedly so we won't remake your order." Guy gets indignant argues for a bit and throws out "I am never giving you my business again". Manager shot back: "Good, we don't want customers like you coming here anyways." Crappy customers leaves in a huff and manager gives us all commendations and free meals to use outside our shift at our discretion. I had a lot of respect for that manager. Went on to become a regional manager and employees loved him.
@@gellister See I had a manager like this who trusted their employees over the client, and as a manager, you learn that your priority is not the client. You take care of your staff, your staff will take care of the clients. And I really wish you can be a manager one day too because I'm sure having lived this experience, you'll be able to apply it to your own professional life. Good luck 😊
@@momothebear I am actually a lower level manager, a direct report team lead for about eleven employees. When customers complain, I tell my people to call me in to talk the customer through the problem so they, the employees, can focus on their work (I am the quality assurance person, my people don't need to be suffering customer complaints when that's on me to make sure we are doing things right). My employees at least seem fond of me but I really feel like they are my work family and try to treat them as such (always hear their side on issues, give them the benefit of the doubt and give them my trust, throw MYSELF under the bus for the customer if needed and make a commitment to do better to both upper management and the customer - take the blame as it is on me to enable my people to succeed). A leader is someone who gets in the trenches with the people they lead because it isn't about perks or promotion, it's about stewardship and helping people build themselves into something better with the time they are spending at a job. I try to train them how to be leads like me so they can fill this role assuming I leave or promote. I will deliberately do base employee assignments myself, personally, to free up time to have them work on team presentations with me so they can get new work skills. I invest because they are wonderful people and I want them to leave better for having worked with me, not worse. So thank you for your thoughts. You are right, I try to work like that manager I worked with over a decade ago. I want to be an example of the good that can come from working for something higher than just myself and my wants. Leading is a privilege, not a right and I want to live up to what it means to be a leader, not just merely a manager. I will take your wish of good luck as a reminder to always be mindful of this and continue devoting my efforts to helping those in my reach. Thanks. Best of luck to you too! :)
Managers can some times do something, but usually the person you are talking to will know if it is possible. In which case they may even offer to get the manager for you before you ask.
@@voileombrage3440 it is ridiculous how they course at you, ask for the manager, then the manager tells them that they can't have a refund without a receipt, but they are cool. Customers logic: if an employee tells them they can't have something = rage If the manager tells them the same thing = cool
OH MY GOD. I worked in retail for years, and I can tell you from experience, that this video is 100% TRUE! Dumb customers demanding to see the manager come in all skin colors, young and old, and both genders. If there was ever a case of true equality, it's stupid customers.
Ah, right to refuse service intensifies. The store manager would just kick them out and that is that. If they want to call corporate, we'll just hand them their number. Normally, they won't even go that far because they know they already lost.
My favorites are always the "are you accusing me of stealing?" when you have to tell them that without proof of purchase, you can't grant a refund. I always wish I could say "well with that attitude I'm starting to think so!" 🤣
@@Geobeetle hi there, let me get the uhm.. wallmart. Make it two, and I want some target on the side aswell.. Aaand are the radioshaks still available?
seems that here at the like factory we are a bit behind schedule and short-staffed. the like production is still going but its slow and might take a few weeks to get more staff to produce likes.
As someone who was a cashier and moved into management, retail will do permanent damage to your psyche, I genuinely find it hard to adapt to other jobs now and struggle in non chaotic organized team environments. To all you warriors on the front line of retail, I respect you, I love you, and you will have better days
You should pretend to walk into another room then walk out and reintroduce yourself 😆 as a supervisor Then I realize this sounds much more comical in my imagination than reality
Tip for when elevating to higher positions during complaints: The ones that deal with customers have rules to stick too on how they talk to you and what they can do for you, and their job relies on treating you well. If you elevate to a roll that doesn't deal with customers normally, they're going to be annoyed at you and are more likely to just end your time being a customer with them, than they are to help you. I've seen bank accounts get closed due to someone elevating stuff up to positions that haven't got time for BS.
@@ssuccessor5674 It works with religion too. Pray to Jesus, he handles customer service. He'll die for your sins. But you elevate to God? God'll just genocide your whole city to cleanse the sin. Ya aint want to go to God.
This, I work in a restaurant and whenever people ask to see our General Manager, things never go their way. He’s a very profit focused guy, customer complaints don’t interest him.
I remember the first unruly customer I had to deal with back in 2005, was working electronics at a walmart, got called up to the service desk for a return. This lady wanted to return a playstation 2, she had a receipt, but then when I went to scan the barcode on the system itself, it didn't match up with the serial number that was printed on the receipt, and I told her we couldn't return it. She lost her shit, but I told her that was company policy. Tried getting a manager, who told her the exact same thing. Honestly I knew immediately that it wouldn't work anyways, because the box and receipt was for a slim ps2, that she clearly bought earlier that day at a different walmart, and then stuffed one of the much older fat ps2s into. Tbh, the box was bulging because it didn't fit right, and I had to pull it out just to scan the barcode, I saw the console was rather beat up and clearly well used. So, don't try to pull a fast one.
I had people try to do this at Home Depot with power drills. The "I just bought this today!" gets old really fast when they all look like they were bought in the 80's and scavenged from a landfill. Lol
Y'all can chill it's just a comment, who cares if it's a copy if u do then gtfo don't be a bitch, besides It's not like the top comment invented the word smh
This was me last week. The guy said " you're just going to make this difficult aren't you?". I said "no sir, I'm not making anything difficult, I would have to see a receipt, or else I wouldn't be able to return them" lmao
I work in a call center on an AIR FORCE base, and the number of times I get calls complaining about our jets being too loud while they are taking off or flying over head is ridiculous
Customer: Get .....Get me the Sage of Six Paths!! Naruto: He's dead! He can't talk to you....I mean he's in limbo I could go get him. Customer: Get him right now!! Naruto: Alright! *_Gets the Sage Of Six Paths_* Hagoromo: What do you require? Customer: I want to return these headphones. Hagoromo: Do you have a receipt? Customer: *_Unholy anguished screaming_*
Well, if the manager could be brought to the register, then SURELY the President can be called...according to the logic of customers like the Headphones Guy.
A lil tip that might work for both sides: in some businesses, if you contact customer support through email, are able to provide enough information to prove that it was indeed you who made the purchase (last 4 digits of credit/debit card, name and eventually the rough time/day of purchase) they can reprint the receipt. It’s good to know this as both customer and worker, although I’d advise some caution in suggesting this to clients. Some store managers are unaware of this so you could inquire directly at your own customer support.
@@ek6352 I know, all I'm saying is that the fact that you can trace the purchase back with card is mentioned in the video. In this case they couldn't do that because he paid with cash.
For anyone who’s never worked in retail... people like this really exist and it’s not even line a once in a blue moon thing, it’s like a relatively regular thing
I worked for a smaller single owner business. If any customers got even a little out of line, we were encouraged to ban them from the store and to kick them out. Plenty of bans were handed out x') It creates a totally different environment when a business has boundaries.
Every ungrateful piece of crap should definitely be sentenced to working seasonal in retail. Black Friday and Christmas season will turn those fools upside down. I was 16 at JCPENNEY… wore a shirt & tie for 7.25 / hour. My god.
I work retail and I had a customer come in trying to return an item. They had the receipt and the card, BUT they had three other things on the receipt which added up to the total they paid when they bought all four items. They had ONE of those items to return yet they wanted the total of all the items, which they didn't bring back. They could not for the life of them get it through their head that if they don't bring back all the items they won't get the full amount back. Just the amount for the ONE item they brought back. How can people be this stupid and have made it this far in life?
Doing this kind of job is what makes me lose my faith in humanity, and why I wouldn’t mind if God one day just came down and said “Yeah, you’re getting the same treatment as the dinosaurs”
Considering that acting is mostly just drawing on your own life experience, he probably just picked one of the times he accidentally said “you too” when a server told him to enjoy his meal
All too common when I worked in online shopping customer service: Package is lost, has been delivered but is seen nowhere. Refund date is passed so the customer is either refunded or have the stuff replaced, and then a voucher of sorts. "BUT I WANT MY STUFF NOW!" But I've already returned your money/the replacement is on its way "I want it NOW!" If I could I'd tell them I can't open a rip in space-time to just deliver you your cheap crap
I worked in retail for 2 years. If someone talked to me like that after i asked for the receipt I'd just get quiet and say "Sir we cannot refund the purchase if you cannot Provide proof of that purchase. That is store policy" If they complain after that I'd just get security
And then there are some people who straight out lie or change their personality once the manager arrives. SO frustrating. Edit: Thanks for the likes bois
We all laugh, but adult people actually act like this. My theory is, they're thinking, "if I'm enough of a pain in the ass, they won't want to deal with it, and they'll just give me what I want". This is like rewarding a child's tantrum with ice cream. Sorry to rant, but this always drove me up the wall. Working at a big box hardware store, lady brought in trash bags full of dirt. "When did you buy this ma'am?" Last spring! (She actually had her receipt, which meant she was working a scam) "Well according to the tags, they're annuals, ma'am, not perennials". What's the difference? "Well, ma'am annuals only live for one year, perennials live for a while." Well it should say that on the tag! "It does ma'am, where it says 'annual' on the tag". I want to see a manager! She actually got the manager to cave and hand her $600 cash for four bags of dirt. Over plants that would have died naturally anyway.
Haven't been in quite the same boat, but the management at Swiss Chalet is ridiculous... The managers there just be giving people shit for free whenever they get annoyed or inconvenienced, but yells at lower staff when we do the same... except for this one manager who can't be bothered to be a professional and do her job well, so whenever she finds a customer she deems rude or even mildly impolite she spits in their food or purposely makes them wait forever for it.
The funniest part is this isn't even an exaggeration. I had a customer who said the Prime Minister (Canadian retail worker here) would give him his refund, and we were like, "Not without a receipt, he won't."
I know this video is 3 years old at the time I am writing this comment, but wow! Very accurate skit of those kinds of customers! They are the reason I stopped working in customer service or retail environments. The kind I don’t like to deal more is those who think they are gods gift to the world and everyone else below them. Walk into a store like they own the damn thing, they aren’t nice and they think the person behind the counter should know everything about this person. Who they are and what they are wanting or just extremely demanding.
The best thing is when customers act like this and say "I'm never coming back here". And they honestly think that hurts or something. It is more like " Please don't come back"
If he was allowed to speak to the UN: "Dear Representatives of the United Nations, seventeen days ago, I requested to this store that I do not like THESE headphones and I wish to return them. Despite my pleas, they won't let me. Can you DO something about this?" "Sir, with all due respect, we don't solve matters like this. Seems to me all that is required is a receipt." "GAAAAAAAAAAAAAH GLBLOOOO GIBGLIGOOBOOOLOOO GLIB" *storms out of the building"
"Hold on hold on hold on hold on i don't know what your talking about, but you sound like all you need is a receipt". Straight on point without even knowing whats going on
"why is my order taking so long" "a nuclear bomb literally just dropped on every major power station in the world, we literally collectively watched the last moments of the world as we know it on the news, there is no more electricity and there won't be for a long time" "SO WHY IS MY ORDER TAKING SO LONG, YOU SHOULD'VE PREPARED FOR THIS" an exaggeration but I swear there is no reason good enough for a customers order to be late or messed up, I literally had to tell one customer to leave because they were still irate after I told them that I the only cook am not and the kitchen because I am explaining the situation to them and that the other cook had suffered a heart attack and had just been taken to the hospital which was why the order was taking longer in the first place because management would only close if it somehow made them more money to do so.
Started customer service desk a month ago and it’s just how pissed people be, mf’s will not even have the box it came and I’m like- how tf did you think I was gonna accept this return
"Why can't I just return 'em?" "Because we've had issues where people grab something, leave without paying for it, and then come back an hour later and ask to return what they stole for either cash or store credit." Yes, this happens. It's why a lot of retail places are super anal about having a receipt.
@densch123 That happens too. Though in the case of the store I work at it's the latter. Sometimes it's a group effort, meaning one steals it and another returns it. Some even go so far as to steal from one chain and go to "refund it" in another. It's all about what people think they can get away with.
Yep this is a big problem in almost every retail store. There are people who do this basically for a living. So not giving the return without a card or receipt is about cutting down on theft.
