I had one identical to this that recently broke. I am in the US, so I find it strange that it was available to me. Is it currently available here, and if not, is there another suitable model or a generic model from another manufacturer? Thank you for the informative video.
Hi there, thank you for reaching out to us. In the USA we have the Innospire Essence Compressor that you can find here: to.philips/6053JHARf. If you have question regarding the product or to ask if the Home Nebulizer will be available for your country, we suggest to reach out to our product team specialists via the contact on the link. :)
i used mine about five times, stored it properly and now it’s not creating a mist. it’s as clean as new and air is flowing from the machine. what can i do to get it to function properly again?
Hello Cassandra, thank you for your comment. We're sorry for your issues with your Home Nebulizer. Would you mind sharing your country of residence? It will allow us to take a look how to assist you further. 🙂
We apologize for the delay in responding. Are you still having the issue with the Nebulizer? Contact 1-800-345-6443 for Patient Support.Folks are available to assist with you device.
Hi Dora, thank you for contacting us. Could you please elaborate you concern via Social Media? We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: to.philips/60523yLXK. Hope to speak to you soon Best regards, Philips Consumer Care
The questions I have are: where do you get a new filter? why do the directions make it sound like you should submerge the machine in water? Please improve the written instructions. They are confusing.
Thank you for reaching out to us here, Montaya. Could you share the model number of your device with us. Then, we can have a closer look for you. Awaiting your reply.
The air delivery tube is too long, the instruction does not say how to shorten it. I tried to pull the tube off the blue rubber (chipping?), it does not go, seems like attached permanently. Shall I simply cut the tube in the middle, remove excess and connect with sealing tape?
Hi there, Nadia. Thanks for your message. We're sorry to hear that you're having trouble with your Nebulizer. We recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you properly with your situation. We hope to hear from you soon.
Hello Gigi, thank you for reaching out to us. You can rinse all 4 parts thoroughly under clean running water for 2 minutes. If you have any further questions, please let us know. We are here to help!
Hello, thanks for reaching out. For assistance on Healthcare products, we suggest you contact the dedicated team directly. If you tell us where you are located, we can provide the relevant contacts. Thank you.
Hi Anita, thank you for reaching out to us. We advise you to contact our Respironics team for questions about our health care products. You could contact them with this phone number: 1-800-684-3302. We hope this information helps you!
Hi Navin, thank you for reaching out to us. Please share your country of residence with us in a private message via social media, so we can assist you. We're available on Facebook (@Philips) and Twitter (@PhilipsCare).
Hi, Padmanabha. Thank you for your patience. We would like to advise you to please consult with your physician. They will be able to assist you further with your query. Hope this will resolve your query.
Hi, Enrique! Thank you for your comment. We recommend reaching out to our colleagues from the Healthcare team directly (to.philips/6056K1xCo). They will be able to assist you accordingly. Should you have any additional questions, don't hesitate to let us know.
Hi. thank you for reaching out. We are sorry to hear that you are experience this issue with your Nebulizer. We would gladly look into it. Can you please contact us via one of our social media channels? We’re available 24/7 on Facebook (to.philips/6052JoHYj) and Twitter (to.philips/6053JoHYd). One of our colleagues will then try their best to help you. Hope to speak to you soon.
