Index: 0:04 Cleaning the milk froster (After every use) 0:18 Cleaning the milk froster (daily) 0:58 Weekly cleaning of the brew group 1:47 Monthly cleaning of the brew group 3:27 Lubricating the brew group 4:33 Cleaning the drip tray 4:55 Cleaning the coffee grounds container 5:21 Cleaning the water tank 5:42 Replacing the Aquaclean filter Descaling doesn't seem to be included in the video.
Hi there. Indeed, we have a separate video on the Descaling process for these machines. You can find it in the link below: to.philips/6056Jpqh0 Let us know if this helps! 🙂
This is my 2nd Keurig coffee maker of this model. ru-vid.comUgkxBrV-RbF5Nk0Rlt9i15aao-YMzqzTG8Vf The first worked fine for more than 2 years, and I could still get a decent cup of coffee out of it if I fiddled with it when I decided to replace it. The problem I had with my first unit was this: When attempting to brew a cup of coffee, the unit would either keep brewing until the coffee was undrinkable or it would not run long enough and the coffee produced was way too strong. I cleaned the unit as best I could but it did not help. So in the end it was just too much trouble to get a good cup of coffee out of it, so I decided to replace it with a new one, which has been working great since I unpacked it.
How to fix the issue with much residue inside the machine ? All around inside i have always so much coffee. After one week mold start to appear and it is not healthy.
Hi, thanks for your comment. To address the issue of residue inside your 1200 or 2200 Automatic Coffee Machine, it's important to follow a regular cleaning routine. Firstly, ensure that the brew group is removed and rinsed under lukewarm water weekly. For monthly cleaning, use the Coffee oil remover tablets CA6704 to remove oil from the filter on the brew group. Lubricating the brew group every two months with a thin layer of grease is also crucial for its maintenance. Don't forget to clean the drip tray, coffee grounds container, and water reservoir weekly. If you use a LatteGo, rinse it after each use or clean it in the dishwasher. For the classic milk frother, daily cleaning is recommended by removing the external part and rinsing it with water. For more detailed instructions, please refer to the cleaning guide provided with your machine or visit our support page. Regular cleaning not only prevents mold growth but also ensures the longevity and optimal performance of your coffee machine. If the issue persists, please contact our customer service team for further assistance.
Nos alegra mucho que las instrucciones le hayan servido de ayuda, si necesita asistencia personalizada no dude en contactar a nuestro servicio de atención al cliente de lunes a viernes de 9 a 6 de la tarde. Le deseamos un buen fin de semana. Saludos, Philips Hogar España
Thanks for your question, Marc. If the alarm light is on, it could be that the coffee grounds container and/or the drip tray is not in place or not placed correctly. Place back the coffee grounds container and/or the drip tray and make sure they are in the correct position. It could also mean that the service door is open. Remove the water tank and make sure the service door is closed. If the alarm light is on, but also the start light flashes: some air is trapped inside the machine. To release the air from the machine, fill the water tank with water, place a cup under the classic milk frother and press the flashing start/stop button. If you need further assistance, don't hesitate to send us a message via Facebook or X or to get in touch via one of the options mentioned on to.philips/6058mph6Q. Wishing you a nice week!
Where to buy the replacement of the aqua clean filter in Bkk and the oil ? Please advice. My machine is the same one on the video, it’s a gift, can you tell me what model no it is. Thank you.
Hi Claud, thanks for leaving your comment. Could you reach out to us on social media? You can send us a message via Facebook or Twitter with a picture of the product details, which are usually inside the service door or on the bottom of your coffee machine. That way we can identify the model number. Please don't forget to mention your country of residence when you contact us. We hope to hear from you soon!
I bought my 2200 exactly 2 years and a week ago (guarantee holds for 2 years), but I never used the tablets for cleaning, so I guess that's why it stopped working properly in the last week or so. Still works (80% slower & quieter), but sounds like it has a lot of difficulties doing so. So today I bought coffee oil remover tablets, but I'm having a lot of difficulties following the procedure. The procedure was finished after 5 minutes, BEFORE I managed to UNPLUG the machine, because it didnt seem to me that a "HALF a CUP of water has been brewed" (even though u have us put a CONTAINER under the coffee spout, so it's kind of hard to estimate that) I decided to give it a second go. I put in another tablet, unplugged the machine when a QUARTER of cup of water has been brewed, but not a single drop of water came out in the next 15 minutes; sounds logical to me (as the UNPLUGGED machines usually don't work), but in your video water is pouring out even while being unplugged). After 20 minutes I inserted the main plug back into electricity, but of course I didnt have to switch the machine on (like u say), because it wasnt switched off but only UNPLUGGED, and again, only a drop of water or two came out. After that I rinsed the brew group and the upper filter thoroughly (which I didnt really have to, cos I do that every 2 weeks), repeated the brewing cycle twice, but nothing's changed. Any other suggestions?
Hi, David. Thanks for sharing your experience, we are sorry to see you're having trouble with your Philips espresso machine and would like to help you out. Would you mind reaching out to us via Social Media, so we can investigate this matter further? We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Hope to speak to you soon. 😊
I don't think I have this grease when I buy the machine? I confirmed that because I checked carefully. The machine is still good, do I have to buy it somewhere to use?
Hi there, thanks for reaching out. It's correct that the espresso machine does not come with any additional lubricating grease included (HD5061). Your device will work completely fine out of the box, and this is used for additional maintenance. We hope this helps, but let us know if there are any questions.
Hello Phillips, I want to ask about the motor (the one where it grinds coffee) yesterday I cleaned it and let it dry and we applied lubricant and today we put it in and the coffee maker started to squeak very hard, we barely fixed it then we put a calk wedge on it and then recovered. I don't know why it hasn't done that before, this is the first time. However, it seems to me that the wire where it grinds coffee has been moved, but if that's the case, I wouldn't start coffee now.
Hi Iva, thanks for your comment. We're sorry to hear about this and we'd love to take a closer look - unfortunately though, we cannot do this via RU-vid. We therefore kindly ask that you reach out on one of our Philips Home Living pages or via our website so we can assist you further. For now, we advise you to avoid touching anything else in the machine to avoid further accidents or damage. Hope to speak to you soon!
Hi, thank you for reaching out, and sorry for the delayed response. Yes, our Coffee oil remover tablets CA6704/10 are perfect for maintaining your Coffee Machine. 😊
When I put philips oil removing tablet in the ground coffee compartment, press cup coffee button for 3 secs and let about half cup water thru before unplugging for 15 mins then turn on again, I find the tablet more or less whole in the coffee grounds container - surely this can't be right? Doesnt seem to be cleaning the brew group compartment. Help please.
Bonjour, Merci pour votre commentaire. Si le groupe de percolation est bloqué, réinitialisez la machine à café de la manière suivante : fermez la porte d’accès et replacez le réservoir d’eau. Ensuite, mettez l’appareil hors tension, puis remettez-le en marche. Réessayez de retirer le groupe de percolation en appuyant sur la manette PUSH et tirez pour l'enlever de la machine. Si le problème persiste n'hésitez pas à nous recontacter. Bonne journée ! Annabelle L'équipe Philips
Hi Iva, thanks for reaching out to us. We have a Philips descaler. Could you let us know what your country of residence is and the model number of your coffee machine? We will then head you in the right direction for it.
Hi, thanks for your message. It's not recommended to place the water tank in the dishwasher. Instead, we'd recommend cleaning and rinsing it weekly under tap water!
Hi, the coffee oil removal tablets CA6704 have been discontinued. I have been told that the CA670055 descaler will serve the same purpose. Can I verify this? Thanks
@@Philips Hi, I would like to clarify, so if I use the CA670055 descaler, there is no other procedure required for coffee oil removal? (like the procedure show in 1:48 which is monthly cleaning of brew group)
Thanks for getting back to us, Adeline. Our apologies for any confusion caused. The brew group needs to be cleaned with a coffee oil remover tablet once a month. Using only the CA6700 descaling solution is not enough to properly clean / maintain your device. Could you please let us know in what country you reside? Then we can assist in your search for the coffee oil remover tablets. We're hoping to hear from you again.
Hi Adeline, thanks for the quick response. As you live in Singapore, we kindly recommend contacting our team based there for assistance with your espresso machine. Our colleagues in Singapore are not active on this platform, but they can be reached via phone (at +65 800 85 28 28 5, Mondays to Fridays 09:00 am - 06:00 pm) or via WhatsApp (+65 63119130). Alternatively, you could send us your contact details via private message via one of our social media channels and we'll contact our colleagues on your behalf. :)
We had to leave the machine uncleaned for some time. Now the residues are dry and sticky on the internal surfaces. Is it okay to use some vinegar and brush for cleaning?
Hey there, Merve. To give you the best support we can, please contact us via facebook: to.philips/6176ykBoq or via twitter: to.philips/6177ykBoS. We would be happy to assist. Hope to speak to you soon.
Hello Merve, could you reach us via facebook: to.philips/6176ykBoq or via twitter: to.philips/6177ykBoS ? We'd be very happy to help you there. We hope to speak to you soon. Thank you!
Hi! Depending on the usage of your espresso machine, see below advised frequencies: If you brew 1 to 5 coffees a day, lubricate every 4 months. If you brew 6 to 10 coffees a day, lubricate every 2 months. If you brew more than 10 coffees a day, lubricate once a month. Thank you!
Hello, I bought this machine a year ago and it been working fine with making my coffee but, the taste of coffee has change, the froster is not the same as before and most importantly after a while it start smoking a bit suddenly even if I don’t use it a while, sometimes it feels like my coffee taste burned too, I been trying to keep giving it tablets for the oil remover Monthly as suggested also I change its water filter as it says when it’s needed for a aqua clean and put the grease on it so be it lubricanted but this has been happening, I’m not sure when to decalcfier cause the light for the calc/clean hasn’t showed up yet and I usually don’t drink more than 5 cups a day and it has been a year, so I’m not sure what’s the issue and when should I descaler it?
Hi Kareshmeh, thanks for your message. We're sorry to hear that you're having trouble with your machine. Since you mentioned that there's even smoke coming out of it, we think it might be better to have a closer look into this with you. Could you contact us through one of our social media channels, or through our website? Thanks in advance!
Hi again, how are you? Just a reminder that we're still happy to help you with your espresso machine! Feel free to send us a message when you can. Hope to hear from you soon.
My machine has a classic frothing wand. I always use cold whole milk and clean the wand properly. But for about two months now, I couldn't get any decent foam to make latte art like before. Pressurized air still comes out strongly, but the milk only rises up a little bit in volume, no foam. What could possibly go wrong?
Hi Ando, we would like to help you out. The right channels to do that are our Facebook page (to.philips/6055HADgX), or Twitter (to.philips/6056HADgk). You can send us a private message explaining the problems you are experiencing and the product details of your machine. Hope to hear from you soon. :)
@@Philips Thanks. I definitely will. You might want to remote the brackets around the Facebook or Twitter URLs. Here RU-vid thinks the closing bracket is part of your URL and navigates me to a non existing page.
Salve. A me da alcuni giorni ormai succede che la quantità di caffè in una tazzina è minore se imposto 2 caffè rispetto al caffè singolo. Da cosa può dipendere?
Ciao @ Knight Rider! L'impostazione "2 caffè" prevede l'erogazione di 2 caffè singoli in rapida successione (con 2 macinazioni per le rispettive dosi di caffè). La quantità di bevanda prevista deve essere uguale per ogni erogazione, per questo motivo ti invitiamo a contattare il nostro Centro Assistenza a te più vicino, localizzabile attraverso il seguente link: to.philips/6056JKKjw
Hi there Maryam, Thanks for reaching out. The frequency will depend on the usage of your espresso machine, see below advised frequencies: If you brew 1 to 5 coffees a day, lubricate every 4 months If you brew 6 to 10 coffees a day, lubricate every 2 months If you brew more than 10 coffees a day, lubricate once a month. Should you still have questions, feel free to reach out! 🙂
Hello David, thank you for your comment! We would be happy to assist you on this. Could you let us know your country of residence? This way, we can direct you to the appropriate information. Hope to hear from you soon!
Bonjour Jérôme, Merci pour votre commentaire. Nous vous conseillons de consulter les liens suivants : to.philips/6059KC1F3 to.philips/6050KC1FO Nous restons à votre disposition si besoin. Nous vous souhaitons une excellente journée. Cordialement, L'équipe Philips
Once per month im making cleaning with special tablet thats clean all stain and dirt inside of unit. After that rinse brew unit. (20 minute od your time)Thats all. Two times in a year im changing filter. Once per year making complete cleaning inside/outside with brush.
in terms of physical work, there isn't much to do actually , the weekly ones take 30 sec - 2 min, it's more of brain work rather than physical, remembering to do all these maintenance steps in time to not mess up or clog the machine.
Show me the coffee machine, that doesn't need to get cleaned. To think of buying such a machine and never have to do anything again, is unbelievably stupid. You've gotta clean EVERYTHING from time to time. Same even with engines.
J'aurais du regarder les vidéos avant. Jai acheter avec en plus une machine avec pa la version française super 👌 faut aller sur le site la télécharger. Bref jai pa fait les bon graissage et maintenant j'arrive pa a enlever le truc a nettoyer et a regraisser.le super système
Ciao @ Anna! Per trovare il manuale d'uso anche in lingua italiana, puoi visitare il nostro sito: to.philips/6055y3Dnv Per trovare la pagina dedicata alla tua macchina, digita il codice modello (EPxxxx/xx) nella mascherina di ricerca!
I just bought this machine less than a year ago. There are the three lights , no water, the dish full with coffe pods, and atention, situated one under the other on the right side. They are all light up in the same time, can`t make any kind of coffee. Took it to the shop, two days later, same problem.
Hi there, so sorry to hear this. We can imagine this is not ideal however, we are always more than eager to help. We’re available 24/7 on Facebook (to.philips/6059JHZ4f ) and Twitter (to.philips/6050JHZ4A). Alternatively, you can reach out to us via the contact page on our website. By contacting us there, via Private Message, we could provide more detailed assistance. We hope this helps, thank you.
Много лесно изглежда на клипчето, но на практика въобще не е така... Голяма борба докато извадя и прибера блока (всъщност така и не успях - помагат ми - също с големи трудности) и докато избера опцията "мляното кафе". Трудно се намират аксесоари...
Здравейте, Наталия, в случай че срещате трудности, мoля да се обърнете към колегите от кол центъра ни и те с радост ще съдействат - +359 2 800 80 77. Оставаме на разположение при нужда. 😊
Ciao @Toni, Vorremmo approfondire la tua segnalazione e supportarti al meglio, per cui ti invitiamo a contattare direttamente il nostro Servizio Consumatori tramite il seguente link di assistenza: to.philips/6057JeI0W
Ciao Antonella, Al fine di offrirti il nostro supporto, ti invitiamo a contattare il nostro servizio consumatori tramite il canale WhatsApp al numero 3240004812, via CHAT, accessibile dal sito to.philips/6053zCp3L o via telefono al numero 02 45279074. Siamo attivi dal lunedì al venerdì dalle ore 8 alle ore 20.
