This is such good marketing. This will be the first ever coffee machine that I'm gonna buy and I was a little bit nervous because I didn't exactly know how to properly use it. This video is a great, simple and easy way to show us how it works. Thanks guys!
Hi there, thanks for your comment! We're glad to hear that you find this video helpful. Are you going for the Series 1200 or 2200? Either way: enjoy your new espresso machine! And don't hesitate to let us know in case you have any questions about it in the future. :)
Just got mine set up and tried it this morning. It REALLY makes a truly delicious cup of coffee! I'd usually take a tumbler of coffee to carry to work. (12 oz). Using the '2' Cups of Coffee on the largest quantity is perfect. Everything else, so far, is great!
@@IronMan-jj2fd this is the best thing that happened to my kitchen in a long time. I've been using it since October and a few weeks ago I had to go 1 day without it (was waiting on a water filter for it) and used the old, regular coffee maker and the coffee tasted to different. It had almost no taste, the aroma was non existent. If you like coffee this thing is a must.
Today i bought this machine and used an local coffee of our neighborhood! Philps equals Quality and Confidence, And that cases good coffees :) Also when coffee will be grinds, its smells amazing :) (I was using 6 Number Grinds, its looks like suits to me.) Price was reasonable for our economy.
have this coffee machine more than 1 year and absolutely love it . we drink just espresso so its perfekt for price and what it can do . until now there wasnt any sign it need calc clean with i was stressed how it cant do that but i guess filter work perfektly even though we have hardest water type. my older one just 50 eur cheaper and manual broke because water from Delon...... and need to say Philips have really perfect one . someone said it will show for cal/clean after maybe 5th or 6th filter change.
I got this machine a few days ago. I am impressed by the espresso it prepared. Pretty good job Phillips! Btw dear Phillips representative can you please tell me what’s coffee option next to espresso button? Is it filter coffee like the one from drip machines?
Thanks for your kind words about the Philips Automatic Coffee Machines. We are very happy to hear that your experience has been a positive one, and do hope it continues to be that way. For your second question, the button next to the espresso option is just regular coffee. Attached is the user manual for reference (to.philips/60571AKwU) Hope this answers your question!
Had no idea that Philips had this kind of coffee maker. I just bought a Smarter coffee maker and the Nespresso Lattissima. This one seems better because you can use whole beans and not be restricted to buying only capsules.
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Hello. I've bought today Philips Series 1200 and I really like the taste of cofee it makes but the rings in the waste basket aren't tight enough as I guess they should be. They are wet and formless. I didn't change any grinder settings (they are default). Neither I made any manipulations inside. Should I take any actions? Is it normal?
Hi there, we're sorry to hear about this! We advise you contact our social media team over at Facebook or Twitter (@PhilipsCare). Our colleagues there will be more than happy to help you out! Take care!
I just received my EP1220/04 back from a repair center (it's less than a year old) and was instructed to prime it according to instruction manual. When I did not see anything in instruction manual for "priming" I followed a RU-vid video. The RU-vid video shows the whole water tank being emptied out during this "priming" but mine barely shot any water out. Also, the blue light indicator for the Aqua Filter is on and I have no filter in it. I am presently out of them right now. Typically, that blue light is only on when there's a filter in water tank. Is all of this okay? I have to say that while our machine was at repair center we went back to making French press. It's delicious and so much easier than going through all of this for the sake of having an individual cup of coffee at any given moment.
Hello Danette, thank you for your comment. Please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6056KPzRy ) and Twitter (to.philips/6057KPzRJ). We would be more than happy to assist you further with this. Many thanks in advance! Hope to hear from you soon.
Good coffee machine. Do one needs to empty the water container every evening ore before a longer period (holiday) not using to prevent buildup off bacteria? Or does the Aquaclean container has to be kept wet?
Hi, great to hear that you're satisfied with your machine! The Aqua clean filter should take care of the cleaning for you. The only reason to clean it in between, is whenever you feel like it could use an extra rinse!
is there some way for trash place where water and coffee pods go to prevent it from stink ? i get even mold in it if there are more pods .but we clean it everytime we see it there . we clean it every 2nd day when its full since we drink a lot . but is there some way some tablets or something like that to prevent that smell ? we dont smell it when we make coffee only when we try to clean it . thanks beforehand for answer :)
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Hi there, thank you for reaching out to us. It is not obligated. You could try to do it anyways and compare it with not filtering. If you have any further questions, please let us know. :)
@philips carina ep1200 worked fine for 2 weeks, then coffee started coming out to the drip tray, instead of from the spout in front, sometimes a bit of coffee comes out from the spout, but most is leaked to the tray, do you have specific guide to troubleshoot this ? PLEASE HELP
Hi Elva, thank you for reaching out. How unfortunate to hear you are having troubles with your coffee machine. We'd be happy to help you. In order to do so, we'd need some more details. Could you please reach out to us on Facebook (Philips) or Twitter (@PhilipsCare)? By using the private messages on those channels, it will be easier to assist you properly. Hope to hear from you soon! 😊
How do we adjust the automatic turn off timer ? I set it to 90 minutes i think some months ago but i forgot how I did, i think i had to keep some button pressed down
Hi, thanks for your comment! You should be able to find all the information you are looking for at this link:- to.philips/6057JfJ4d Should you require any further help, please, reach out to us on Social Media. We’re available 24/7 on Facebook (to.philips/6058JfJ4e ) and Twitter (to.philips/6059JfJ45). We hope this helps!
Hi there, and thanks for your interest. We would gladly assist you further on one of our other social media channels. We’re available 24/7 on Facebook (to.philips/6051yTMJt) and Twitter (to.philips/6053yTMJv). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
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Hello, i have a hotel and plan to order this product for guests on Buffee table to use it by them could someone who already has it please tell me do you think if it would be too hard for them to use it by them? We also have filter coffee and cappucino coffe to mix it beside this so they have other options. I hope someone answers me before buying it thank you !
Dear Philips support, is there an option to only heat the milk without frothering it ? And also can you explain the difference between the espresso brewing and the coffee brewing?
Hello Emanuel, thanks for your question. Espresso is brewed with more pressurized water that shoots through the ground coffee beans in under 30 seconds. This is different from making coffee, which relies on the slow filtering of hot water through the grounds. For more detailed information, you can visit this link: to.philips/6052KYKUM. In addition, the EP3241 is not designed to warm milk. We hope this answers your question. Feel free to get back to us if you need further advice. Thank you.
Hi there, and thanks for reaching out. We would gladly assist you. The milk frother is detachable, but we would need to check with our product team if the LatteGo container can be used instead. Would you be so kind to reach out to our product team on Facebook (to.philips/6055J62wX) and Twitter (to.philips/6056J62wk). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Hello, thank you for reaching out. We are happy to assist you with your query. To make a long black with your Series 1200 espresso machine, you need to follow these steps: 1. Fill the water tank with fresh water and insert it into the machine. 2. Turn on the machine and wait for it to heat up. 3. Place a cup under the coffee spout and press the coffee button once. The machine will dispense a single shot of espresso. 4. Fill a kettle with water and bring it to a boil. 5. Pour hot water over the espresso in your cup until you reach the desired strength and volume of your long black. We hope this helps you enjoy your coffee. If you have any other questions or concerns, please do not hesitate to contact us again. Have a nice day!
Dunno why my coffee always too acid.. no matter what coffee i use.. is something to do with settings? but also tried to adjust grinding.. water temperature? is it possible to set?
Hi there, Andrea. Thank you for your message. Can you please provide us with the model number of your device? Then we'll be able to assist you further.
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Hi Shiela, thanks for your question. To brew a latte, you would need to add steamed milk to your espresso. The option to adjust the milk quantity, however, is only available on the 3200 series machine. Hope this helps.
Hi Heidi, thanks for reaching out to us regarding the coffee machines! Please bear with us whilst we obtain the most up to date information for you! We will update you as soon as we have an answer, thanks for your patience in the meantime!
Dear Philips support, I have owned the 2200 espresso machine for about a year now. Is it possible to check the stats of the machine, like how many cups were made during its lifetime?
Hi there, thank you for reaching out. Unfortunately it is not possible to check this with the 2200 model .If you have any other questions, feel free to let us know :)
@@Philips i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
I have the 2200 for close to a year now. My first espresso always comes out watery and I usually toss it out. After that, it's fine. Is there anything I can do to fix that? I use Lavazza Aroma beans.
Im Using an Espresso Blend which is Colombia/El Salador blend and +%30 Robusta (to be boost the aroma of espresso, as our barista told) Try to be add your Beans an little bit of Robusta comblnation. On Machine, try lower water settings.
Hi guys, I bought the 2236/40 model and the coffee pucks were muddy in the beginning, and I had went with the grinder to about 80% (finer) and now the coffee pucks are better but still very wet. I used to have dry and nicely round pucks from a manual cheap espresso before with the same coffee. Is this a problem?
Hi there, Sergiu. Thanks for reaching out to us. We recommend contacting us on Facebook (@Philips) or Twitter (@PhilipsCare), so we can assist you properly with your situation. We hope to hear from you soon.
The activation of the AquaClean water filter It didn't work for me the way you did. The filter comes off and starts to float. Did I miss something of the instructions?
Hi there, Ric. Thanks for your feedback here. We are sorry to hear you are experiencing some issues with your coffee machine, and understand this is disappointing. We would like to take a closer look at this. Could you please send us this inquiry through our social media channels? We are available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). We can assist you properly on these channels. Hope to hear from you soon.
Hi Mohamed, thanks for your message. If you'd like to keep using it, it's recommended to leave it in. If you would like to deactivate it however, that's possible as well! Have a look at the following instructions in that case: to.philips/60583pTz0 We hope this helps!
Hi there, thanks for asking. Yes, you can, but depending on the water hardness and use of the device, the device may ask for descaling sooner than it is supposed to. Hope this helps!
Hello Kayley, thanks for reaching. The LatteGo 1200 does not come with an AquaClean filter included, and can be purchased separately. We hope this helps, but let us know if there are any further questions. Wishing you a pleasant day.
Is the water hardness still accurate if i left the swab unter the tap water for 5 to 10 seconds @Philips? I got all excited and skipped that part of the manual accidently ;) .. Mine is 4 so i was abit suprised.
We appreciate your enthusiasm in using our water hardness testing strip. According to the general guidelines, it's recommended to dip the testing strip in the water for just 1 second, then remove it, gently shake off any excess water, lay it on a flat surface, and read the results after one minute. If the swab was left under the tap water for 5 to 10 seconds, it's possible that this deviation from the recommended procedure may have affected the accuracy of the reading. We would advise performing the test again, adhering to the 1-second dip guideline to ensure an accurate reading of the water hardness.
No, for making Coffee, you need the water to be cooked, within this machine, to make a certain pressure, so the machine can pump it thru its pipes, to the coffee cup. If you want to have a colder coffee, you need to add cold water afterwards, and so the taste will change too. So, be aware if you want colder coffee, you make the coffee more strong, and so you can add cold water more easier.
Of course Supoflex! Described here how to set temperature and ask anything for instant reply: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wffBzDGi2yc.html ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E1m8Rd67ETg.html
Hi there, Yvaylo. Thanks for reaching out and for interest in our product. After turning on the coffee machine, the second step is activating the aqua filter. The machine does not automatically detect that a filter has been placed in the water tank. Therefore, 🙂 you need to activate each new AquaClean water filter that you install with the AquaClean icon. Hope this helps!
Hi, just got this machine and I couldn’t find the Aquaclean filter. Should it be included in the box or do I have to purchase it separately? I’m from France. Thank you!
@@Philips Thanks for your prompt reply! I apologize I wasn’t clear enough in my previous message. What I meant is that when your purchase the machine, is the filter included in the accessories just like the milk frother? Because in that case, I’ll return to the vendor and ask them to give me the filter since mine is missing in the box. I’m trying to determine if it was an oversight from the vendor or not 🙂 If the filter was to be purchased separately in the first place, then I’ll order one. Thank you so much for your assistance!
Thanks for clarifying for us. Could you share your country of residence? That way we can have a look and get you in contact with the right team to check it for you!
When I first bought it, I was able to get milk foam up to half of the glass, but for the last 2 weeks, there is no milk foam, it just boils the milk! what is the problem?
Hello Ugur, thanks for reaching out. We are sorry to hear this is happening. There may be different reasons why your machine is not frothing milk as you expect. Please have a look at the following link for a few troubleshooting tips: to.philips/6053zKvbc. Feel free to get back to us on Facebook (to.philips/6054zKvbY ) or Twitter (to.philips/6055zKvbl) if the problem persists. Thank you.
Thank for your message. The coffee button will result in a regular cup of coffee and espresso button will make a espresso. The espresso is a smaller coffee and is stronger than a regular coffee. We hope this helps.
@@Philips The temperature differs between the two functions?The espresso brews in higher temperature than the button coffee?What coffee should be use when my choice is coffee.I put in espresso beans for espresso and for coffee shall i use othew beans not espresso beans?I noticed that in the choice coffee the machine gives me a lot of coffee but my opinion is that in the choice "coffee" it gives me a "big espresso" that i means is very very strong coffee.
Thank you for your message. We don't recommend a certain type of coffee beans. If the regular coffee is too strong, then you can adjust the strength on the display. We hope this helps.
Dear Philips, I would like to ask something. I have series 2200. I put my pre ground coffee in machine. Then select the pre ground option. But the machine gives me just water like there is no coffee inside. Why is it happening?
Hi there, thanks for reaching out. We'd gladly look into that for you. However, we can do that better via our regular support channels. Please visit our website connected to your country of residence. Thanks!
Hi, just got a Philips EP2220/10 as a birthdaypresent! my question is, do you have to buy more aquaclean water filter as time comes or is it enough with that one who came with the machine? how regularly does it need to be cleaned or to calc it?
Thanks for your question, Lovisa. We had a look in the manual and saw that then the filter is exhausted, the AquaClean light starts flashing orange again to remind you to replace the filter with a new one. For cleaning and maintenance instructions we would like to refer you to the manual: to.philips/6056Gl0GE.
I have the 1200 series , after 5 months of use i have seen that espresso on setting 2 is now about 40 ml, before that used to be 45 ml. Since settings 1 and 2 are not programmable , how has this happened? Why is now my espresso shorter than before - Same coffee beans, same temperature, same coffee bean settings. How do i fix this?
@@Philips Not sire what difference does it make, i am in East Europe. But if there are no troubleshooting instructions i don't want to bother and go to an official shop for checks. I will simply program the last setting to deliver 45 ml and that's it
Hallo Esther, dankjewel voor je vraag. De klassieke melkopschuimer gebruikt stoom om eenvoudig zijdezacht melkschuim voor je cappuccino te maken. Volgens onze tests produceren halfvolle koemelk, volle koemelk, sojamelk en lactosevrije melk consistent goed melkschuim, dus het zal niet moeilijk zijn om goed schuim te produceren wat je voorkeur ook zal zijn. Hopelijk kun je hiermee verder. Als je nog verdere vragen hebt. Voel je dan vrij om ze te stellen. We helpen graag! Groetjes, Albert.
i am from pakistan and i would have to order this from someone in usa or australia. could u tell me would i also need to order extra filters with this to get hassle free ?
Remélem, csak a lámpa világít, nem a "gomb gyulladt ki". Azt jelzi, hogy megtelt a zacctartó / csepegtető tálca. Be kell kapcsolni a gépet és bekapcsolt állapotban kiüríteni a zaccot, kiönteni a vizet. És utána visszarakni.
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Help!Each time i use the machine i do the exact things you guys show but after i do all the things it says insert drip tray and ground container and i dont know what to do?????
Hi, Lebibe. Thanks for reaching out. We regret to hear that you're facing problems to assemble your coffee machine. Could you share your location, along with a photo of the product details that you will find on the back of your machine's service door? Hopefully we can help you out with a few tips. Awaiting your reply!
@@Philips Turn the machine off..Press and hold the button for Coffee level, it lights then I press it again to highes level (3 lights) and after that I press the button for making coffee. The machines beeps that the command is ok but I still think the coffee is not enough hot
Thanks for elaborating, Ferocom! Would you also kindly indicate the exact model number of your coffee machine, along with your country of residence, and we'll look for possible solutions. :)
Thank you for your response! We've forwarded your issue to our local team. They will contact you within this same thread shortly. If you have any additional questions, please let us know.
Hi Danette, thank you for reaching out. :) Are you following the manual instruction for the descaling procedure? Before starting, you should remove the LatteGo or milk frother, empty the coffee ground container and water tank and remove the AquaClean water filter. This should do the trick! Let us know if it works.
Hi Danette, just checking in one last time. Were the suggestions we provided in our first reply helpful at all? If not, we encourage you to send us a message on either Facebook (to.philips/6058ycw1u) or Twitter (to.philips/6059ycw1R) where we can assist you further. Our team is available 24/7 and is happy to help. :) Hope to speak to you soon!
Thanks for your query, Panda, and congrats on your new coffee machine! ☕ We would love to assist you on this. Could you please let us know the model number of your machine, so we could find suitable solutions to your concern? :)
@@Philips I have the 2200 series EP2220 . Also when I did the strip test for water harshness the strip remained as is ( I used reverse osmosis filtered water). So I just decided to set water harshness to 1.
Thanks for letting us know. If this is the first time using your espresso machine, it is normal that the first brewed coffees are watery as the system is still adjusting. Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee. It can also be the case the brew group is dirty. We recommend rinsing the brew group weekly as a dirty brew group filter can cause a bad water flow and affects the coffee taste. To clean it, follow the steps below: -Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds) -Open the service door and remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you -Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back. For more information, you can check the following link here: to.philips/6053G1dW9. Hope this helps. :)
Thank you for doing the harshness test. Next up, you switch off the machine, tap and hold the aroma strength icon until all lights in the icon go on. Then, tap the aroma strength icon 1, 2, 3 or 4 times. The number of lights that are on should be the same as the number of red squares on the test strip. When there are no red squares on the test strip (so all squares are green) please select 1 light. When you have set the correct water hardness, press the start/stop button. Finally, press the on/off icon to switch on the machine. Let us know if this has been useful. :)
Dear philips support. I want to adjust and change the degree of coffee grinder. When can I do this function? In your vidio shows when the machine turns on and the grinder works at a time she changes the coffee grinder but I think it can be damaged. Can I adjust it when the coffee machine turns off ??
Hi Newsha, thanks for your comment. To adjust the grinder settings of your Philips espresso machine, you can follow these steps: 1) Open the lid of the bean container. 2) First place the adjustment key on the grinder adjustment knob, then press down the grind setting knob and turn it to the left or right. If there is an adjustment knob, no extra tool is needed, you can press it down and turn it left or right. 3) Turning it a notch left or right, adjusts the setting. There will be either dots or numbers to indicate the grind setting. A smaller dot/number equals to a smaller particle size. 4) Try brewing two to three cups of coffee to taste the difference. The sensor will make the adjustments to the amount of time the grinder spins to make sure that the correct amount of coffee is being ground and as a result you will have an optimal shot of espresso. We hope this helps! Feel free to send us a message on one of our Philips Home Living pages (Twitter or Facebook) if you have other questions.
@@Philips thanks but I don’t underestand your help about you said : (First place the adjustment key on the grinder adjustment knob). It means that I should first turns the coffee machine on then press espresso key and while the machine works, adjust the degree of grinder? or it’s not important to turns it on for adjustment ?!
Hi again! The grinder setting of your Espresso machine can be adjusted by using the grind setting knob inside the bean container. In some machines you will need to use the back of the handle of the pre-ground scoop as an adjustment key. It is the same if you complete this process while the machine is on or off. We hope this helps!
Hello Zim, thank you for your comment. There is no specific setting on this machine to make a latte, however, that does not mean that it cannot be made! If you skip the video to 5:51 minutes you will be able to watch the chapter on personalising drinks. You can change the settings to one that is suitable for your taste and makes yourself a drink that tastes similar to a traditional latte. We hope this helps!
Got mine yesterday. Followed the setup steps in the user manual. But when the machine is heated up and in standby mode, when I select espresso, it cycles through the 4 buttons (espresso, coffee, hot water steam) just like when the machine is first starting up. I don't think it should do that when it's already heated up and ready to go. Anyone have any ideas on how to correct this?
Hi Pamela, thanks for leaving your comment. We are sorry to hear you’re having troubles with the setup. Could you share the model number of your machine with us? If possible, you can also send us a message via one of our Social Media channels. That way we’ll be able to assist you further.
I can't seem to program the quantity setting! When I press the button to stop and set the desired quantity, nothing happens and it just keeps pouring coffee. I have to keep it pressed for a few seconds to stop. Then when I try it to check if the quantity was adjusted, it doesn't work.
Hi there, we are very sorry to hear about this issue. We would love to assist you. Could you please send us a message on Twitter or Facebook, so we can help you further? Thank you in advance.
Hi i have a Philips 2220/10. I have a problem when i choose Coffee in pre-ground coffee mode. Pre-ground normally works for espresso choice. But It just gives water in coffee choice mode. How can i fix this problem?
Thanks for taking the time to reach out. It's too bad that your coffee has been a bit watery, and we would like to look into this a bit more. Watery coffee is usually the result of the brew group being dirty or needing to be lubricated. You can clean the brew group by removing it from the machine, rinsing it under the tap, and then letting it dry. We hope this helps out, but do let us know if we can assist with anything else. :)
@@Philips The machine is brand new doesnt even have a month of use normal coffee with beans is good but when i use pre ground coffee in the second comparment i get water and pretty much no coffee so i dont think its the brew group (whatever that is)
Hmm, this is indeed strange. Are you brewing coffee like described on this page of the user manual: to.philips/60531iWHV. We hope to hear from you soon!
Hi there Gigi, thank you for your question. To assist you better, could you tell us the model number of the machine? This can be found on the product sticker on the machine (usually on the back or inside). We hope to hear back from you soon. :)
Hi there. We kindly suggest you to reach out to us via Social Media. We can assist you there and help you find the test strips! Please share your coffee machine model number and your country of residence via Twitter (@PhilipsCare) or Facebook (@Philips). We hope to hear from you soon! :-)
@@Philips no, sorry about my English, I'm learning. Let me try it again: you can select the size cup, small, medium and big, so I want to know how many milliliters have each one of those options. How many milliliters has the small one, the medium one and the big one. 😊 I really appreciate your help!
Crystal clear. Thanks for explaining. This machine (EP2220/14) allows you to adjust the settings of a drink to your own preference. After selecting a drink you can: 1 Adjust the aroma strength by tapping the aroma strength icon. There are 3 strengths, the lowest is the mildest and the highest is the strongest. 2 Adjust the drink quantity by tapping the drink quantity and/or the milk quantity icon (specific types only). There are 3 quantities: low, medium and high. You can also adjust the coffee temperature to your own preference (see 'Adjusting the coffee temperature') Hope this helps! ☕
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Estimado Benali. Tu puedes pregunta me :) yo hablo Ingles pero puedo describir te in Espanol tambien :) Estoy aquí para una respuesta instantánea. Estoy esperando tus preguntas. Hay subtítulos en el video: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wffBzDGi2yc.html ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E1m8Rd67ETg.html
Hi there, thanks for reaching out to us. The machine displayed in the video is the EP2220. You can find it here: to.philips/60511nopZ. Hope this helps. If you have any further questions, just let us know. :)
Thanks for reaching out. Please have a look at this page, for possible solutions. Please feel free to contact us through Facebook or Twitter (@Philipscare) if you need any further assistance.
Hi Lex, thanks for your comment. If you need assistance from our team, please indicate the model number of your machine, and we'll guide you through. :)
@@Philips also very watery on the EP 2200/10 model, followed manual and its brand new , seems to be commob may have to return. Also when i choose the ground coffee option it just dispenses hot water
Hi zografos, request you to contact us via Social Media so that we can look into this for you. We can be found on Twitter (@PhilipsCare) and Facebook (@Philips). You can still contact us if you don't use social media by visiting to.philips/605432i1y.
the preground cofee stopped working adn i cannot understand why , it just pouring out water with a flavour of cofee and it spits the cofee , i dont understand the reason
Hi there, thanks for your query. Would you kindly indicate the specific model number of your coffee machine, so we could check this for you? :) You can see this imprinted on the product sticker inside the brew group.
@@Philips EP2220/40 i think figure it out how ot changes temperature and i gave maximum, but with thermometer show 76°,is this maximum or can be more, because i want around 90°?! Thank you!
Great to hear that you have found how to change the temperature! Unfortunately, if you have already set the temperature on max, there is no other way to increase the temperature.
@@Philips thanks and one more thing, when i checked how hard is my water from the tap it's showing me 3 and a bit of more from 4 points, so which i need to use on settings 3rd scale or 4th?
Thanks for getting back to us. For this, we recommend looking at the user manual on page 16 (to.philips/6056Gj4lr). The water hardness should match the water hardness of your region and prevents descaling the appliance often. Hope this helps!
The biggest difference between the two is definitely that the 2200 has an automatic LatteGo milk frother. Whilst the 1200 has a panarello (a manual frother). So there's a bit more expected from the user if you want to make a cappuccino for example. The 2200 does it with a press of the button, but on the 1200 you'll need to froth the milk and mix it in with the espresso yourself.
@@Philips this is not true. LatteGo is a separate system available in the model 2231, 2236, 2235. The difference between 1200 and 2200 is in an aroma tray and the silver strip around the touchscreen.
Thanks for your question here, Ra. You can find the user manual here for instructions about the types of coffee you can make here: to.philips/6056GTXim. Cheers!
You may also see these and ask anything for instant reply Ra. Ahmad and see how to do it with that: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-wffBzDGi2yc.html ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-E1m8Rd67ETg.html
When I switched on my 2200 machine this morning, the grinding light was flashing and it wasn't working (the icon under the water icon). Can anyone help me with this? Thanks.
Hello, thanks for reaching out. Are you referring to the drip tray icon (looks like a cup pouring out)? If so, this means that the drip tray needs to be emptied. We hope this helps, but do let us know if there are any further questions.
Hi Har, thank you for reaching out to us. We're sorry to hear that you're experiencing some issues with your machine. We'd love to take a closer look and assist you further. Please feel free to contact our product specialists through Facebook or Twitter by sending us a message. We hope to hear from you soon!
Hi Archie, thanks for your comment. The LatteGo can definitely make a Caffè Latte. For all the product features you can take a look at the corresponding product page. There’s a link to said page in the description bar of the video. Hopefully that answers your question.
