Pinpoint Your Focus for Quality Management | Transformative Tech 

Every second counts in the contact center. And when it comes to reviewing and coaching, you can’t waste time on insignificant calls.
AI can score every call for every agent, teeing up the best and worst interactions to review in seconds.
Watch how Becky, a frontline manager, is able to identify a struggling agent, target interactions flagged in the red, and give precise feedback in a fast and efficient QA review.
For more, check out Quality Management with Medallia: www.medallia.c...
Watch more: exp-now.medall...
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