Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools.
Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
I work with this software, and it will be good to make some lessons about many points. I wave to use Excel to find out my reports. The cia pc is not so good and faster as a dream. I must use Power Query to minimize the data, filters, and offsets that make my sheet tab so slowly. The button download I can find the options like Excel, but I am thinking my colleagues and with other people around the 🌎. I can do charts and print out my reports and share them with my chief, but other users can do the same?!
After a week and a half of trying to get through to the DMV and being on hold for hours and never getting the callback that the computer promised me, I got through to someone who gave me the wrong informatio, I finally got a relatively sort wait on hold, Beatrice answered. She informed me that the information I had been given was inaccurate. She then put me on a short hold to research my options. Hallelujah, based on the information she found in my driving history, she was able to override the rule that would have required me to go to the DMV, which would have been impossible as I am recovering from back surgery and the office is very far away. Beatrice disproved all the horrible things that I had heard about dealing with the DMV and there lack of personal service.
On Sunday the 8th we had a pretty terrible experience. So terrible that on the 9th I actually contacted corporate for the first time ever in my life. I got a response fairly quickly and it seemed like a blanket response and my issues were not even addressed. I was treated terribly by a petco employee…. In front of my children and a whole line of people. We had been at petco on the 5th and my daughter had fallen in love with a snake. We went home had a long talk about it and came back on the 6th to see the snake again… the 7th prepared to bring it home and returned the 8th to purchase the snake. The snake went from $249.99 to $399.99. I went to go speak to a manager and was met with hostility and accused of taking pictures of another snakes tag… told the snake was never $249.99 and as we walked away the person I spoke to who had been very angry the whole time was talking loudly about us in front of a whole line of people to the cashier…. Who had stopped everything to be part of this conversation. We had spoken to an employee to prepare to purchase the snake and at the time the one we wanted was the only ball python available on the floor… I believe that they either increased the price OR mislabeled and then wanted to blame me for trying to cheat them. There is a lot of other little details that happened but this experience was very upsetting to my daughter and myself. This was supposed to be a birthday present for my daughter who’s been asking for snakes for 5 years. We did end up buying the snake and spending well over $900 in that store that week and only then did we get treated kindly.
I appreciate the drama here. Taken with a glass of water, I think anyone in the professional services industry could watch this with their teams and ask the question: How are we listening to our customers and how do they know we are responding in practical ways?
Generation why am I still here? ... Ideas... Theroy... Practice... Generation why am I questioning what I stand for and what do I stand for? Generation what Generation when Generation where Generation why Generation how Generation who? ..... Generation you Generation U .. ........... GENERATION Us I don't want my eyesight X'd out CX....👁️❌🚫.......(?) The wisest man in the world knows he knows nothing... And that would be me... Powerful speech.... I just feel like if Beethoven decided to be the warm up act for a local crappy cover band at some crappy bar.. not like a hole in the wall dive bar speak easy crappy bar.. but literally a crappy crappy bar... And I know there's no such thing as bad music... But I guess it's like quality over quantity or something like that.... Anyways Big Lebowski right now I am donnie... Totally out of my element and just thinking out loud .. I don't even really know what this commercial is for some sort of technology all I know about technology is the self-destruct button... But I could hear the person and that's and clever with in this guy's word smithing abilities... With skills like that he could actually make an impact for something other than a corporation...(?)... I don't know thanks for letting me bend your ear whoever reads this... Cool beans 💜🧠👩🏻🚀🧛🏻♀️🧙🏻♀️🧚♀️👩🏻🎓👩🏻🏫👩🏻🎤👩🏻🎨👩🏻🏭👩🏻🌾👯🕺🏻🌱🌱🌱🌱🦙🕊️🕊️🕊️🕊️🦩🍾🍻🎪🗼🗼🗼🎪🌌🌆🌆🪄🎼🎵🎶🎭🖲️⚖️💸🏧📞🔋🖥️📲🖨️📲🪙🖥️🖨️🏧🛒🛒🛍️🛍️ 🧸🪢🧱🪟🪞🚪🧸🧷👔👠🩺🩺🩺🩺🩺🩺🔭🔬💌💜💜💜💜
This is amazing! Chatbots really does optimize customer experience! Did you know that businesses annually spend $1.3 trillion on handling customer queries? Chatbots can reduce this by 30%. Kickstart your chatbot journey with a free demo with Engati - s.engati.com/2r5
www.engati.com/webinar Dreaming of Amazon-level customer experiences while stuck at home? CX experts Colin Shaw, Shep Hyken, Dan Gingiss, and Elise Quevedo are here to help you take your CX to a whole new level. Register for the FREE WEBINAR now!
