Poisoning Google's search results 

I always love how the scammers start with “thanks for calling technical support”. They can’t say what company they work for because they don’t know what you’re calling about until you tell them.

Hi Jim, the search result you clicked is actually an ORGANIC one; not an ad... Which is even spookier because this means that the website is actually ranked very well on an ongoing basis without any ad spend to keep it there. Being in the SEO industry, I can tell you that the search result itself shows quite a bit of intelligence on the scammer's part because of the way their site is listed with an image, phone number, and box around it.

Can we take a moment to appreciate the fake Norton site with the "McAfee secure" badge?

The way he fumbles with the phone at the start makes me think he just got woke up at 3am

Everytime Jim says "I'm not really good with computers", a scammer dies.

I see people falling for this kinda thing daily. It's even worse on bing/Yahoo, and don't even mention 'ask'. Good to see some content about this.

In the beginning of the call he clearly claims that he's "Norton technical support" and presents himself as being from Norton, but halfway through the call, he's suddenly not "Norton Tech Support", but is, suddenly, "UK Instant Support Limited" instead. The company had a miraculous name change during your call.

like how it says Norton UK in the top left but as a McAfee secure logo in the bottom right.

Rule of thumb, if the website has a stock photo it’s a scam.

‘You don’t sound that old you sound young’ Is this a help line or a date line? *lets just say there’s a reason why they call it a hard disk*

Fun idea: What if you put a file named "Confidential - Tech support scam police investigation" on your desktop to see how the scammers would react?

Dont lie Jim, we know you are in your 70s

8:21 Dude, can we all just take a second to appreciate that "porn encryption" is one of the things on this scammer's list of package features?

I love his mumbling 'old Irish guy'- voice.

I noticed how the scammers most often say "thank you for calling Technical Support" and they never mention the company. And then it hit me that it makes sense because they pretend to be so many companies that you could very well be calling them by trying to reach Norton, Kaspersky, Microsoft or any other company with a big name.

“Gives 100% solution of all your problems” Seems legit.

Is it just me, or was the guy genuinely actually trying to help Jim through the first half of it until he launched Event Viewer? Like the guy even tried to help Jim locate his existing Norton license so he wouldn't have to buy a new one.

"Bank stuff" *scammers perks up*

Just wanted to say THANK YOU SO MUCH for always breaking down these computer scams! I have always been the type of person who never jumps the gun to start clicking on unknown websites, but I have an elderly father who uses the computer a lot without thoroughly checking what he's clicking. Netheless to say, I got a scared call today from him that someone hacked onto his computer while he tried going on Facebook and that there was a phone number he should call to regain control to his computer. Loud sirens started playing from his computer, and there was a voice coming from it saying do not turn off your computer or your documents will be deleted. There was no exit botton at the top. I noticed the website had just gone on full-screen mode for some reason. So I remembered your videos, exited full screen, and closed the website. I ran my antivirus just in case, but everything looked good. He had googled the term "face" and clicked on the first link that popped up on his Google search. I am sending him this video to teach him to be more vigilant about his Google searches, and to never call the service number on the screen without consulting with me first.

"I'll explain you" Why do they always say it like this?!

"I'm not good with with computers, i have no idea what's on it" A Scammers wet dream

"technical support, how can I help you?" "Yeah is this Norton?" "Who the fuc- I mean yes this is Norton"

How do we know that 'patreon' link isn't a scam link Jim?

3:43 Don’t forget that if you bought Norton and it wouldn’t install, the real Norton would give you an install key for free.

Officers in India be like *give me 5% and I won’t arrest you*

As soon as you said you were in your 60s you could hear him drooling and creaming his pants

Yasssss, a new Jim Browning video.

6:00 I love how you can hear Jim snickering quietly when he opens up Event Viewer like he's thinking "not this shit again".

Instructions unclear, my first born child is now called Norton

Tfw google censors political discussion but gives you a scammer phone number when you search for technical support.

Indian tech scammers be like: "Not just dodgy websites... we like to go further..." "Some random call center" Love ur videos Jim keep it up!

would be interesting if you removed event viewer, tree, and any other common tools or commands they use from your vm to see how they improvise

A shout out to you and your dedication to screwing with scammers. I've had to deal with this stuff myself. I'm now 70 but I began building and setting up computers in 1984 so I'm not the average 70 year-old. I have seen lots of damage from people in my age group and even though I'm sort-of retired I still take a few jobs helping folks recover. I'll be sure to tell all my customers to watch your channel.

I find it disgusting how people are willing to basically steal hundreds of dollars from random people.

Okay, I'm just gonna say it. You, sir, have an amazingly deep and relaxing voice. One of the main reasons I'm kinda addicted to watching your videos ^^

Jim, you are a hero on the internet. I mean that sincerely. I watch all your videos to stat on top of scams and to learn the tactics they use. I also help some scambaiters locate the scammers and their relatives online. I don't have the technical skills, but I am quite good at recon.

my gosh... Why are there website designs so bad? EVEN I COULD DO BETTER???

thats why i use PornHub as my source of information

Holy shiit, they offer in "Network Security" tier 2 and tier 3 a "pOrN eNcRyPtIoN", that would be useful... Not for me, for my friend. KappaPride

Damn! The fact that these scammers are listed on top of Google search as ads is scary as hell. Your work is amazing!

Thank you for making videos such as this one, Jim. We all need to be paying a lot more attention to the possibility of finding fake websites in our search results, but there doesn't seem to be enough awareness about it. I certainly don't have computer skills in your league, so I just wanted to say thanks for using your skills in a way that's so helpful to others.

I love how they try to sound English. Yeah like we couldn’t tell they’re hiding their thick accents!

It is interesting how you get NEGATIVE action when you report to the legit companies, Google especially. This negative action only does one thing. It convinces others not to bother reporting to Google or anyone else and save yourself the time and effort. WAKE UP INTERNET!

been a while since you've uploaded, happy to see you again. thank you for exposing more scammers.

Porn encryption huh..... *reaches for wallet*

Jim, I love your work ... this is obviously a very lucrative scam and the poor unsuspecting public are being taken for ride. You’re doing a great job following up with the legitimate companies to take these scam websites down off the net. Let’s hope your good work is to heed by Norton, Microsoft, Dell, & Google. Keep up the great work we need professionals like you!

I completely fell for this when I needed help with my HP printer🤦‍♀️

Never click on the first results that are advertised. That's what I learned a long time ago. Those links just look suspicious without even going into them.

I worked at a domain registrar. These domains are infringing on copyright names so you could submit them to ICANN and it wouldn’t matter what registrar they are through, the domains would be shut down.

I love how Jim just casually flashes the scammers info as a subtle way of saying "no one's safe from me"! XD

Thank you for this Jim. This is another major (though little mentioned) aspect of the 'scam' business. There are many people who have never been troubled with the 'pop-up plague', but may well genuinely require assistance. This is a minefield!

I have a friend who's been watching my videos for a long time, but when he got an Amazon Echo and needed support, he did a search and found a fake number. He gave the scammers remote access, but pulled the plug when he started to realize they were being pushy. They didn't do anything to his computer, but I've been worried that maybe they found info to steal his identity. :( This is great info! Thank you!

Plot twist: Jim Browning is actually in his 60s

Solution: DuckDuckGo

Yet again another useful vid from the one and only Jim Browning

Insane, Jim I literally live minutes away from that address! Shall I go knock the door lol

“I’ll have to manually install it on your computer” wow lol that’s totally not out of the ordinary. Totally. Toootaaaalllyy

Just checked, and norton-uk.uk is down now.

What a lovely 3am for Jim Browning videos

I love how "norton-uk" has a "mcafee secure" label in the corner, lol.

I remember some kid changed the result for my school to say Auschwitz High School for an hour until IT fixed it

Jim, which antivirus do you recommend? Also I’ve been sharing your videos around because I have a few non tech savvy friends and relatives and your videos are interesting and informative

I love how you show everything about the scammers, keep up the great work!

Great to see the channel back, and your video's showing up in my feed! Watching them again for the love!

@2:11 I like how the website states "A full Proof Plan", instead of what I'm guessing they meant "A fool Proof Plan"

This trick got me a year ago. When I thought I was talking to HP about my printer... :(

They should be Nort-on Google search

I like how his accent slowly goes from a bad English accent to a half Indian, half British accent

I still don't get how a Virtual Machine prevents you from actually getting scammed and locked off from your PC

"I'll explain you" Okay, explain me! I want to know about me!

“Uk instant supoat limemted” hes trying so hard to sound British 😂 💀

"Technology and Computer goes hand in hand ... for the human's comfort." The machines have taken over. 😂

They get to be the top Google search result meanwhile my video got denied from Google Ads because we said one cuss word in a ten minute video... Great video as always, Jim!

I'd love to see you find one of these operations that cover loads of things on one number, and keep what you're ringing about ambiguous for as long as possible to see how they handle that. "My computer...", "My account...", "My email..." etc and keep changing your focus and rambling like you don't understand the magic interwebs. How many different companies would they claim to offer support for?

The 45 dislikes are each and every call centre

6:50 "I'll explain you sir. I'll explain you." It's funny when they say that, it makes absolutely no sense.

Scary how much u can find out about a person from just these few details

Boy, you clearly put in a lot of time, effort and knowledge into your videos. It's so impressive.

This blows me away... I'm a marketing manager that has to deal with a fairly incompetent IT department at corporate that makes increasing our SEO a nightmare, and you are telling me that these scammers have SEO that is so good that they are able to topple official company rankings?

This was awesome from start to finish. You've given some great info which the relevant authorities can follow up to catch and prevent those dirty scum from pulling their scamming tricks. And all this at age 60+ 😆😆

Imagine if Jim Browning is actually 60+

8:40 “Porn Encryption” now that's something everybody needs

“All computers including tablets and phones, need securities.” Uhh, tablets and phones (and chromebooks/Linux computers) don’t need securities because they just aren’t very susceptible to security threats.

That adword thing was how I ended up falling for a tech support scam! Realized right before I gave them my card info but dang.

Out of curiosity, and this might sounds silly! When you meet these remote access scammers, can't you put some sort of .exe on your desktop labelled passwords or bank details or something that pops up a message like "Remote access detected. word file must be transferred to host computer to view" or something along those lines that persuades the scammer to transfer it to their own computer and run it? The file would do it's thing even when first opened with the message but when transferred, they would get the same "message" but in the background it would allow remote access to theirs? There's probably other easier ways to get the scammer to take an .exe file but they can't resist sensitive info

I imagine if they made a legitimate company and grew, they might make more money actually helping ppl...

funny how he actually tried to help you at first lmfao

Me and my brother looked up “Optifine” which is a Minecraft mod. The first result was an exact copy of the actual Optifine website and the download installed Optifine, along with ad ware. This was years ago.

I always thought you could be over 50. But then one time you used 'FFS MAN' in one of your captions. It makes me believe you may be a lot younger but with a deep voice. OR you get a younger person to do your captions...You're a mysterious man, Jim.

Asking about Norton with Malwarebytes on your desktop. Noice!

2:20 ''Norton'' website... Bottom right ''McAfee SECURE'' lmfao

Thanks youtube recommendations, that was actually amusing.

Cannot thank you enough even though this is not a new video. Called a number yesterday to finish setting up my computer, talked with someone but they didn't know what I expected them to know about the system. Told them I would call back next week, trusting my gut. I am glad I did. I went to the computer information and there was a difference in the number, close as they were. I called the number and got what I expected this time. Watching your video was the reason I looked for the real number in my paperwork. Thank you for your work.

"I'll explain you, I'll explain you, sir, how old are you sir?" Perfect English

When i was 7 i went on my dad's computer. I had just got Minecraft and was very hyped. My friend had mods and i wanted them aswell. Long story short: the computer got 1 million virus' and eventually got bluescreen of death. F

"usual scammer tactic" 😛 he know each and everything scammer!

If there are stock photos of people with headsets, it's a scam.

As someone in his sixties, I have to say that age really doesn't make you unable to handle a computer. There are plenty of younger people who are just as clueless as you seem to think seniors are.

One time I googled Microsoft text support as I was having trouble with my pc, I click on first phone number that comes up. BOOM, scam.

Jim, it's late. Go to sleep.