GIVEAWAY - Free to Enter 👇 My Story on how it all begun & Building my BUSINESS ! GIVEAWAY Ends 19/01/2023 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-IHm1Uwp-MM8.html
I had a friend who worked in an Austin Rover dealership in the 80s. He told us that the cost per spark plug change was multiples for a Jag vs a Mini so a tradition of ripping people off that has endured. What you maybe haven’t factored in is that each technician will need a tea break, lunch break, toilet break plus some diversity training and micro aggression control therapy. Which gets you to 5 hours.
Ian Ross you forgot the time for compliance with H & S, completion of paperwork, walking to the stores for the part and waiting in the queue. Clean up time and putting the tools away! That said, it's not land rover it's an agent and like the co-op can charge what they like for bread, they can do the same for the repairs. Plus, they didn't quote 5 hours, the receptionist stabbed a guess and they dont want the job anyway! The good news is you dont have to accept! But at least he helped to build the phone queue up!
Have to be honest the lady was pretty good at her job. Nice to see landrover still sticking to the stealers code of rip off. Thankgod for independent and RU-vid ❤️QP ONLINE LTD 🙌
I remember Edd China in his Wheeler Dealer days. He had a fault with the air compressor which needed the piston ring replacing. Back then, there was allegedly only one supplier of the rings and they would only go through a main dealer. Edd had no choice but to buy a second hand unit. At least there has been an improvement in being able to get the individual replacement parts. Well done for pointing out though that main dealers are still scalping owners over quick and easy fixes.
The dealer would never do that repair, they HAVE to replace the part...... Firstly customers get pissy about high labour costs to simply tighten a screw. Secondly dealerships have a "first time fix" policy, which means they replace everything in that system with new parts. Then you've got safety and liability, someone somewhere decided that doing a quick repair would not be considered safe. Reputation, doing a quick repair that goes wrong again, would be really bad. Training, dealership technicians are trained to replace parts and do basic servicing, they're NOT mechanics, they don't take apart and repair subassemblies, even if they were capable of doing so, they do not possess the certificates for it. This is what you get in modern businesses which are run by admin instead of technical people, layers and layers of BS.
A work colleague of mine is an ex VW tech. They used to get allotted a certain time per job. If they do that job under the stated time they get a bonus for additional work they complete that was scheduled to them for that day/week. So oil changes/cambelts etc get done way quicker than the time customers are charged. I'm sure the same would apply to this job on your Range Rover as well.
That's a lack of intelligence, all that'll happen is the allotted time will gradually come down until there's no flexibility and they end up working themselves and their colleagues to the bone having to work flat out every single day just to make peanut wages, whilst their bosses and the sales staff and the admin staff sit around making twice as much whilst sitting around drinking free coffee all day.
We complain about the trouble we have in performing our own repairs but what you found out is a lot of motivation to stop winging and just get on with it. Thanks for such a good example of what is going on in our dealerships.
That's eye watering! You can almost buy a replacement Rangie for that price! The price of the compressor isn't really surprising. I was quoted a similar price for the same part on a Citroen C4 Grand Picasso which has rear air suspension. It was a LOT cheaper to convert the rear suspension to coil springs as used on the poverty spec models. You did absolutely the right thing by not naming names. The only time I use dealers is when the parts are reasonably priced. Not everything is expensive from the dealer and if you can build up a rapport with the parts department they can sometimes help you out.
I know , I seen a L322 4.4 v8 petrol for sale the other day for £2000🤣 Well I didn’t know the Picasso had air suspension on the back ! Your right there , it’s always worth a phone call to a dealership for parts , as I have done in the past
It was only the C4 Grand Picasso in Exclusive trim that had rear air suspension. A new compressor would've been the thick end of a grand from the dealer.
Book time for 1 of these on an old range rover is about 1.9hrs and that's including the latest software. A main dealer won't repair a compressor as its not a repair they can guarantee for the 2 year warranty purpose they have to adhere to. I used to work for a main lr dealer and they used to look after there customers with the old snotters
That’s interesting to know. I didn’t ask them to rebuild it , I wanted a price on a new compressor.. however in the meantime I just rebuilt mine untill I find a new one 👍
Hats off I have been railing against the outrageous times garages charge for jobs they all do it. A main dealer in Norwich charged me 3 hours for changing 1 shock absorber, a job I can do mzself with only a basic tool kit in 30 minutes.
To be fair to the lady that dealt with the call she did say she had no idea how long it would take and only gave a worst case price not knowing the time needed, good that you didnt name the dealer though
Hi, really interesting video. I was amazed at the speed of the repair. Just a point to note on the labour costs. You are absolutely correct that the retailers overhead (tech cost, heat, light etc) is static no matter the age of vehicle. The laddered labour rate is “normally” because a vehicle under 3 years is under manufacturers warranty and so any defect is paid by manufacturer, the retailer network know that the defection rate as soon as a vehicle reaches MOT age (3 years) is high. So some will offer a “free” pre warranty expiry health check to ensure any items that can be claimed are remedied. The vehicle will then have a VHC - vehicle health check for other items, (tyres, suspension etc) so it will then go for MOT. Post 3 years a high percentage are in 2 ownership and are less likely to want to go to a retailer for fear of high costs (and they are!). Hence laddering downwards the labour charge to make it more appealing. The difference is that a retailer will rarely repair component items and more likely to replace to underwrite the repair. There are many independents who have ex-manufacturer trained techs with all the diagnostic technology and charge (potentially) 50% of the retailer labour per hour. The reason is as you have stated - overheads, the retailer will have to adhere to “retailer standards” of appearance, investment in special tools, manufacturer training (there is normally a minimum mandated amount of days attendance per tech…plus a massive volume of space to heat and light).. what’s really interesting is 15 years from now when the internal combustion engine is banned and the only real servicing will be MOT type items or high voltage battery components. Keep up the great work.
Thankyou, much appreciated 👍 An interesting read ! In regards to what will happen after 2030 , who knows .. but I still think there will be a u-turn coming upto this date and hydrogen being the front runner
Personally I think the ladder scale of charges for the labour cost is because they know a part changed under warranty will be free of charge, so no profit from parts sales. Whereas on an older vehicle without a warranty they can charge for any parts needed and boost the profit. So new car under warranty no profit from parts means higher labour charge. Older car no warranty extra profit from parts sales lower labour charge. Means repair profit around the same whatever age the vehicle is. If it’s a main dealer or an independent workshop they still have similar overheads, special tooling is still needed to do a job whoever does it. The workshop running costs are very similar, so why does a main dealer workshop charge double what an independent workshop charges. I had a problem with a Toyota Landcruiser, I took it to a main dealer for diagnosis, they told me it was the diesel injection pump £1140 + vat at the time, we didn’t get as far as how much the fitting cost was but at £96 +vat it wasn’t going to be cheap. I wasn’t convinced of this because of how the car drove, so I got a second diagnosis from an independent diesel expert workshop. They found the mass airflow sensor resistance readings not quite to spec. So £115 + vat for parts plus £75 + vat labour and the car was fixed. That’s why I have no faith in main dealers, all they are interested in is how to maximise their profits
Well done, for what you did and for finding out how hopeless the customer information is at a centre that sells supposedly luxury cars. Charges per hour really are a summary of what rip-off Britain is like. I live in the Middle East and, in the industrial area of my city, where the car repair shops are located (thousands of them), hundreds of old Range Rovers are lined up, dumped. They're hugely unreliable and hugely expensive to fix even in a country where labour costa are six to ten pounds an hour. You don't see Toyota Landcruisers there because they're all on the road, being used.
I wouldn’t say hopeless , but I was suprised there was no system in place i.e AutoData or something similar to be able to give an estimate on time for a job 🤔 Now that’s interesting , and I’m suprised they haven’t been sold off into other country’s where values are still quite good ! Where are these then ? I’m intrigued 🤔
It really doesn’t matter what make of vehicle you own , if you take it to a main dealer your going to get stung big time ,but some people have more money than sense and they also like the main dealer stamp in there warranty/service book , personally I would always use an independent garage to get the same work done a lot cheaper.... 👍
I would agree but LR have an on line system for recording services and most idependants garages dont use it as they have to pay to be registered Halfords are one that dont.
In fairness to the lady from JRA who took the call, she did say she did not know how long it would take, that it could take 2 hours or 5 hours. She did offer to email someone for a firmer time. I think you you should have taken it up to see. I would expect a minimum of 1 hour, not that it is right, I just think it would be a minimum of 1 hour. Who knows, they may have diagnosed the fault quickly & replaced the compressor in the 1 hour diagnosis time. Maybe you can phone another dealership to see what they would charge, you might get a someone who knows. Please note - I wouldn't go to JRA either, I am happy with myself diagnosing & repairing or an independent Land Rover specialist I use for the bigger items.. Thanks for showing how to rebuild the compressor though, it was very simple. In my Rover, the compressor is under the vehicle, it would take longer to extract it & reinstall it.
I did think of taking it a little further, but then again I didn’t want to waste any more time knowingly it was just out of curiosity ! They are quite straight forward to do on the l322. You have the RR sport ?
@@DrivewayHustlers I have an LR3 TDV6. In Australia we are as much a fan of diesels as other parts of the world (especially the USA) are fans of V8 petrol engine vehicles. I see a mixture of petrol & diesel in the UK, my gut feeling though is that diesel Land Rovers of any type are the more popular. Would that be correct? I would dearly love a Range Rover diesel, both a more modern one as well as an P38!
Yes that’s correct , in the UK diesel is probably the preferred choice. But there’s pro’s and cons for either really . With petrol you don’t get the mpg , but then you don’t have to worry about turbo’s etc . It’s all down to personal preference, if your only using it once a week on a sunday, then I’d say Petrol . Daily driver , then go for a diesel
in a nut shell, yes they are, I have been driving L322 Range Rovers for years, had a gearbox fault on one, LR dealer quoted nearly 5K to remove and rebuild the box, found an independent transmission specialist, he did the job for 1.6k, when I dropped the car off there was several LR RR's in his yard, can you guess where they were from, yes, the local dealership that had quoted me, they don't do transmission work, they sub it out to this guy, that's a nice little earner for doing nothing. wouldn't touch a main dealer with a barge pole.
I love Land Rover / Range Rover cars but really they should concentrate on making vehicles to be reliable rather than ever more complicated cars with so much more to go wrong .😢
Main dealers always rinse you on parts prices, and labour charges. To be fair regarding how long the job is, she was up front saying she didn't know how long it would take. The only dealership I ever used, was when I had an oldish Merc 190e, they would service the car for less than any local independents could even get close to. They changed ownership a few years ago though, and their prices went through the roof after that. I have a friendly local garage who have looked after all me cars since then, and have been more than honest with me, and even done the odd job for free where it only took a quick intervention.
Surely they have a system like AutoData that could give an estimated time . Your lucky to have found somewhere that is reasonable, hard to come by these days!
At least you got a quote. My main Landrover dealer told me my 110 v8 CSW did not exist! He told me they were never made!! It was sat outside the bloody parts department! When I gave him the part number (vacuum actuator) he told me that part did not exist! LR main dealers really don’t have a bloody clue!
That's why I try to do as much of my own repairs as possible on my 04 vogue. Stealerships should be investigated for their rip off prices. You tube videos are amazing learning tools
@@DrivewayHustlers tbh once you get your head round the complexities it's really not that hard, it's just having the right tools. I've saved a shedload buying off eBay. Back in the summer I bought a set of 3wiper blades I priced them up at wilco motosave where I always go and they quoted me £50 but didn't have them in stock so I went to dealership and they quoted me £70 FFS. I eventually got a set of genuine Lucas blades for £19 off eBay. I genuinely think when they see you have a range rover you can see the £££ signs in their eyes, it's like they think of a number then times it by it's square root. Forgot to mention my vougues a 4.4 petrol/LPG so cheap as chips to run at 0.75pp litre.
My friend put his VW pickup into a VW garage for repair. He was quoted a price for the job. When he went to collect the vehicle the bill was four times what they had quoted. When he asked why he was charged four times the price quoted, he was told it was because they had used four mechanics on the job. My friend never went back to that garage.
LOL, nothing has changed through the years-- even in different countries! Back in the early/mid '90s (roughly 30 years ago), I had an OLD Mercury Grand Marquis land-barge that I thought the starter crapped out on. Called a local Ford dealer and they wanted 3 hours' labor to replace the thing (at $90.00 per hour), and $300.00 for a new starter. Refurbished starters were $45.00 at Autozone! The starter has-- COUNT THEM!-- TWO bolts holding it on the engine. I told them if they had a technician who took THREE hours to change a freakin' starter, they needed to fire him. Luckily/unluckily, a friend of mine determined it wasn't the starter, it was the ring gear missing some teeth as the problem. I eventually changed that myself (and a freeze plug that was hidden beneath a cross-member). Three grueling days with minimal help, and about $110.00 in parts, I had that gas-guzzling beast back on the road. I have NO IDEA if the dealership would have found the actual problem right away...
I'd have told her who do you think I am... Sheik Ya-money? I once had an intercooler bust on my car. Dealership wanted £1450 for a new one. I replaced it with a used one off eBay for £30👍 But I do feel for those who are not mechanically minded. Nice fix you did there. "Do the Hustle" 🎼🎵🎶🎵🎶🎷
Nice work, I bet you weren't surprised though by the main stealer. I had a recall for the auxiliary heater on my A5 obviously at no charge. I got a phone call saying the work was done but my brake pads needed replacing which they backed up with photographs. I knew they were ok so I said no. My front pads subsequently went through 3 MOT's and the back have gone through 4 and are still on the car and I record average mileage ever year. The question is what did they photograph when they sent me the "proof" and how many people don't question the information and say ok do it. This is a dealership in Cleveland.
👌👌👌👍................................What a great watch....In all fairness to the young lady, she is an asset to that company. You on the other hand .......Hero👍
I like it - bringing the job indoors to the comfort of your front room . Don't think I'd get away with that in my house. Interesting that the hourly labour charge goes down with the the age of the the vehicle; you might expect it to go up - what with rusty fixings and all.
@@DrivewayHustlers The reduced labour charge is quite common across brands. Porsche and BMW for example offer it alongside discounted parts. They do it to keep their ramps in use for longer and compete with the specialist networks, giving owners without the deeper pockets of the first couple of owners a choice where to go. And with some cars, having a service book with only dealer stamps does attract some buyers.
Sadly all Main dealers are the same. I wanted a price for two D3S Xenon bulbs from Audi. Their parts department gave a price of £446.00 for the two. Total price quoted for Audi to supply and fit two D3S Xenon bulbs was £703.00 I bought two of the same Original OEM Xenon bulbs for £103.00 from a reputable Auto Parts supplier and the fitting took me around 1.25 hours (including having to take out and refit the air filter housing and MAF sensor duct to gain access on the drivers side headlight). Thanks to RU-vid and people like yourself..
Blimey , just to change a few headlight bulbs ! The problem is some cars these days are just built in a way where you got to strip half of the front end off to get access.
@@DrivewayHustlers Absolutely right, supposed to take off the front bumper/grill for a standard service or take the headlights out, impossible to get to them from under the bonnet. Quicker to take a front wheel off and the inner wheel arch on my A6 Audi
I used to have a Land Rover with main dealer FSH, but after they charged me £700 for little more than an oil and filter service I’ll never use or buy one again. Complete rip off merchants.
OH my god Life is crazzzzy is it not.. Bought a Honda CRV 8 years ago for 1200 quid Still going passed every M.O.T. but not a Range Rover So if you want that badge then you will pay for it no question and they do rip you off .Sadly so do some independants. I have had every Range Rover ie 2 door 4door classic and now the L322 Will probably stop at this one because the latest versions are a mine field My advice to any poor sole thinking of going the R/R route dont go past the L322 If you do make sure you have many many credit cards or a lot in savings The other route is get a mortage or sell the house etc etc etc Good luck and thanks for the up load very very informative to say the least !!
Your not wrong there Allan ! Owning one comes with potential expensive repair costs , which you always have to factor in a keeping money behind for repairs like you say! I do quite like the l405’s but I think they are more problematic than the l322’s from what I’ve heard . Thankyou 👍
I once told a BMW Dealer what was required for a repair. Went to collect car 8hrs later to be told the exact fault I had had told them 8 hrs earlier and they would have to order the parts🤬
I found this unfair. 1. You didn't have a 3 hour tea break. 2. You didn't tell the camera person a long joke and told them about your weekend 3.You never went to the toilet for a hour. Otherwise a great channel. Just subscribed
I had an issue with my Focus MK2 where water had got into the BCM causing my windscreen wipers to stop working a common issue upon a google search, so I spoke to my local Ford dealer explained I'd already diagnosed everything under the sun and it was without a doubt the BCM, they wanted £150 just to look at it the BCM was going to cost me somewhere in the region of £250-300 and then wanted another £300 for the labour. Before I gave hope and handed over the money the car being of significant sentimental value it was going to get fixed by myself or Ford , thanks to the power of the internet I found that with a £12 cable from eBay some free software and a 2nd hand BCM I could pull my old BCM config and write it to the new one took all of 5 minutes even though my local Ford garage claimed it was a good couple of hours work. Safe to say I had great pleasure it telling them I'd fixed it myself for £60
This reinforces what I’ve been saying for years, dealers need to employ technical people or ex techs for the front desk roll. Otherwise you get good people regurgitating information they think is correct that end up making the entire system look bad from the start. She explained the not wanting to fit parts on customers diagnosis say so very well, this is almost standard practice now and very few garages will do that. What she didn’t explain well was the labour and diagnosis process. Without the hindsight of knowing the compressor is toast the job time could be anything…its that she didn’t explain very well. The world and his wife knows it doesn’t take 5 hrs to fit a compressor to an L322!
With self diagnosing, there’s nothing wrong with the garage asking you to sign a disclaimer that if in any situation the problem isn’t fixed then then they have no liability 🤔
Very, very interesting. I have a new, well 2021, Vogue SE and I use a Main Dealer. May have to review my policy. Excellent and informative video. Thank you.
Thanks Rodger , surly it’s still under manufacturer warranty if you have any issues ? Just the cost of servicing Unless you can use an independent without voiding your warranty
@@DrivewayHustlers It is under warranty but I had a problem with a mouse eating through the wiring loom inside the front bumper. They had to remove the bumper to replace the wiring loom. Half a day and a bill for £1400. Ouch! Servicing is not too bad, only requires a service every 21,000. First service was £500 and second, just completed was £725
All dealerships rip you off, I had a caravan with a leak in one front windows was quoted between £4500 to £5000 to fix the problem involving replacing all kinds of bits and pieces and being told there was damp everywhere. Absolute bollocks I got it sorted for £750 and all it needed was the seals replacing which I reckon I could do myself for under £150, now I know what’s required.
i think it's fair enough that the dealers want to diagnose a problem to fix it but to charge five hours is criminal. clearly it's a half hour job at tops even if they did need to re code it..at the end of the day a dealer charges a lot of money per hour so they need to only charge for the time it takes. good video.
But then you don’t know if they’ll diagnose the correct problem 🤣 Never heard that before about it being re-coded , I don’t think it’s correct ! Thanks Kenneth👍
I think she’s proper winging it and has more clue how long a lasagne takes to fit into the oven and then the plate She didn’t know how long so started not wanting to say then adding the maximum when pushed . Just the parts price is enough to scare you but your paying new prices main dealers on vehicles worth less than the part required
As a mechanic of 40yrs, this discusts me, I never ever deal, with main agents!!! As these thieves, do it all the time, I've had customers, from Renault, Peugeot, with issues I've rectified in mins !!!!! To there surprise 😲, they put staff on there phones, with no understanding of vehicle faults, or even part names, shocking!! You get more honesty from your local garage, as your dealing with experienced honest people who live in the real world!! 5 hours at landy, WTF, they charge like a rhino at dealerships but carry on as ime always taking there custom away, 👍
Labour is discounted for older cars and this is quite common with main dealers. This is to try and retain customers once the vehicle is outside of the warranty period as you're trying to compete with independants. I wouldn't rebuild the compressor. Never had any success rebuilding air value blocks on my D3 and in the end, after wasting money and more importantly time on (recommended) seal kits from a well know market place, replacing the valve blocks was the was forward. Cost wise you need to consider overheads. I was invited to a new LR service building (a few years back). £4m for the building + £850k for the fitout (tool bays / 2 and 4 posters etc). Dealer did the MOT on my 15year D3 V8...... and the spark plugs. (For £99 labour charge / 1hr it was a bargain and they could struggle removing them (8no) and washing the car afterwards). The charge was book rate.
I think the reason for the labour rate difference is because the older a car gets the more work is required. So if you’re buying more hours you pay less per hour. Working on a new car is far easier than an old car so less time is needed.
@@DrivewayHustlers yep it could. I worked as a tech at a Porsche dealership for 10 years and then set up on my own as a specialist. My advice to anyone is find a specialist independent. At least as soon as they’re 2 3 years old. I would cringe at the shit service advisors would say to customers sometimes, they didn’t have a clue what they were talking about. That lady on the phone wasn’t too bad just way off on the Labour. Good job by the way.
My Jaguar XF uses the same engine as the Range Rover. I was quoted over £1200 to have the two timing chains replaced. My independant dealer did it for £280.
1) it's not 5h job but coding needs tools that cost 10-20k/year 2) If the car is more expensive, labour is more expensive because it needs extra care sometimes not to damage expensive modules. Eg on a L322 to pull out the dash is one price, L405 is triple because of the extra care and procedures involved.
@@DrivewayHustlers the compressor itself may not but the suspension module needs some software work when you change it. In you case it's a rebuilt which rarely lasts but you can do them often and keep going.
It may sound like a rip off, but vehicles today are very complex, working on a Can Bus system of easily damamaged, shared computor electronics. The main dealer prices reflect the original value and quality status of the marque. They want to do diagnostic checks first to determine there's no other potential fault at the root of the failure. A slow or intermittent pressure leak from a pipe, seal, or air suspension bag will cause the compressor to run constantly, or far more often than needed, leading to another premature failure. Having worked for main dealers, customer's dont realise there's far more to it than just grabbing a few tools and fitting a part. The parts and job will have to make it back to as factory new specification, with a full original manufacturer and dealer parts and labour warranty to match. The job time will account for every minute of the technician's time, such as getting the vehicle from a storage car park to the workbay, fit the car with a full service protection kit, and complete any pre and post repair checks, a necessary road test, safety and fit for purpose tests after the job completion etc. You have to avoid any potential for legal claims as you're essentially working to the same standard as when making a brand new vehicle. If it was a £2k, or £150k worth of a customer's vehicle, you still need to take the same precaution against any scratches, trim, or other damage. Add to this the sequence of safely disabling all the complex electronics and other systems, to avoid personal injury and expensive vehicle damage, you soon realise where the labour time adds up.
I wouldn't even take them as long as you took as knowing JLR they'd just replace the compressor with a new one . Any idea what they charge for an hour's labour? , Used to be £120 an hour when I used to get parts from them , ten years ago. Heard it later £130 isn't much of an increase over ten years. Even the £150 isn't to bad for a dealer.
I was quoted, last year by landrover in limerick in the republic of ireland. 480 euros to replace 2 headlight bulbs. Including the bulbs my mechanic in the uk did it for me for £40.
Labour cost is based on age to encourage owners of older cars to stay with the main dealer, diag first is always the route for main dealers. Worked in main dealers since 1986, to be fair the £125 quoted is the same as the local vauxhall dealer.
I have worked in two car manufacturing plants, Dagenham and Sunderland, two transmission companies in UK, India and Japan. I can tell you that all the times are agreed with the manufacturers service departments. It is a rip off of course as are the prices of the parts, but they pay my pension!
My disco 3 had pump issues quoted astronomical amount for new pump and fitting. I little investigation showed it was a leaking Voss fitting on the air dryer , replaced with a second hand dryer top couple bucks
You said it yourself though, they're replacing the part with a new one, which they have to do because customers don't like paying labour charges and not receiving a new part, EVEN if having a brand new part costs them a lot more.
Good work. important that folks are made aware of the thieving and how it might work. of course things will be much better if tory ever drops its "shit pay UK" policy, but i ain't holding me breath.
Yep, I’ve had the same experience with Toyota, for my Land Cruiser. Luckily I’ve found a small independent garage that specialises only in Land Cruisers and they’ve saved me a fortune. Interestingly though, I also own a Range Rover L322 (2002 year) in Latvia, and I have to use JLR as there are no independents that know anything about Range Rovers. They’re also not cheap but nowhere near as bad as in Rip Off Britain, for example they’d got me a reconditioned gearbox instead of making me have a new one, and they always say if I can get parts cheaper on eBay etc in UK they have no problem to fit it for me. Imagine your local dealership agreeing to that, let alone suggesting it! I’m considering buying an L322 here in the UK but I made sure there was a reputable local independent Land Rover specialist first (ex Land Rover mechanics.)
@@DrivewayHustlers I bought my 2002 year L322 in Latvia in 2012 (it’s one of the earlier L322’s with the 3.0 BMW engine.) It had 230,000 km on the clock (about 144,000 miles.) I bought it from a dealer in Latvia who imports cars from elsewhere in Europe. I paid 13,000 Euros for it (about £11,400 at the time.) Mine was imported from France, so all the digital messages are in French. I don’t think second hand cars are cheaper in Latvia, that’s how the importer makes his money, but being a small country there isn’t such a wide selection of used cars as in the UK especially if you’re after a specific model. One of the problems in getting new parts is that they come to Latvia via a distribution centre in Finland which makes them even more expensive, so it’s good that they are flexible about sourcing reconditioned parts or parts I find on EBay etc. I think because I am a bit of a one-off (a Brit with a Range Rover in Latvia) cases like mine don’t come up often enough for them to check the rule book, and maybe because I’m a familiar face (yes Ive had a lot of work done there.)
To be fair, you fitted a service kit to an old compressor, not a new compressor. The old compressor may have had a lot of wear the service kit would not solve, and no code clearing or testing etc. The new pump is expensive for sure, but I reckon fifteen minutes to change the compressor, another fifteen or twenty minutes to clear codes etc, and you’d probably have been charged an hour’s labour! But, who’d go to a main dealer for that fix in an old car? A local garage would have done what you did, charged you a hundred quid and you’re on your way, with a guarantee as far as your brake lights can be seen on a dark night!
Going back years Edd China did that same job on a R/Rover and he could not get the piston ring and had to get a recon pump. At least you got the part! But yeah total rip off! Cost of living crisis, not at the Jag Landrover dealership it seems! Good Job
Love Landrover but can’t deal with the issues. It costs an arm and a leg even in North America. Sticking with my 2021, 4x4 GMC Petroleum here in Canada. Haven’t had an issue after 250,000km.
Depending on the brand and how much knowledge they expect the average customer to have equates to how much they charge. Even mainstream brands can quote ridiculous figure's. I had a Maserati Ghibli Diesel bought by myself from new, and I always used main dealers - the serv8cing c9sts were enormous, but when compared to a V8 engine model they would say its relatively cheap. Incidentally and I'm guessing I was one ofvthe few that did so, I always asked for a discount! I used two London dealers Joe Macari and HR Owen, and I have to say both were very helpful and friendly, and the technician's were very knowledgeable. I switched to EV a d a new brand last July, I now have a Genesis Electrified G80 and I get five years warranty and free servicing with courtesy car, and my car is collected and delivered by covered transporter. So all being well no nasty surprises from after sales!! Great video!!
If you don’t ask , you don’t get ! No harm in that 👍 How’s your experience with the EV ? I’ve heard of the genesis , but yet to see one on the road 🤔 thanks Keith 👍
@@DrivewayHustlers Thanks for the reply, and your right there are still few Genesis cars on the road in the UK, and of those only a small number are the Electrified G80. As such it invariably attracts a lot of attention, most think my model is some kind d of Bentley given the badge design, grille, and its overall shape and size. Also the fact that head of design at Genesis- Luc Donkerwolke used to be chief of design at Bentley motors there are some clear design influences. Finally after explaining its a Genesis, most ask what it costs, the usual range being between 150 and 200k!! Needless to say its considerably cheaper, my car which is almost fully specced came in at 77,500 which is well over ten grand less than its closest competitor the Mercedes EQE. As I said prior to the E G80 I had a Maserati Ghibli, an excellent car which I owned for seven years, previous to that I had several new model Jaguar's over a period of twenty years. Many who ask the same question as yourself are surprised when I say this is the best car I have owned! It's blend of absolute luxury, equipment, and quite sublime driving characteristics make it feel more like a Bentley but at more than half the price. Excellent customer service, and the benefits of the five year warranty and servicing package all add to the value for money, and I can say this all whilst being described as a discerning (read very fussy) customer! Meanwhile keep up the good work with your channel, and I will be sure to subscribe!
The ONLY time i ever used a dealer i got totally and utterly scalped by them. The car went in for a few minor things and an MOT and they gave me a quote of over £1000 for parts plus 7 hours labour. When i asked them what parts cost over £1000, they said the master brake cylinder was faulty and needed replaced (£750) and the radiator had a leak (£400)......Oddly enough the brakes were pefect and i never had to top up the radiator before it went in and when i got the car back, it looked like they had just power washed the radiator and the brake pedal slowly went to the floor when you sat at lights or a junction....I complained about it and they said it would settleand stop doing that once the brake pads bedded in....needless to say it never did and not to mention that they allowed it to pass the MOT in this situation! The whole ripoff episode was put in the hands of my solicitor and she sued for loss of use as well finally getting me my £1700 back plus another £500 for loss of use. Apparently i wasn't the first person to be ripped off by them and they are now long since closed...good enough for them!
Range rovers are for well off people, think of posh restaurants and you get the picture. You're paying for the whole package. I used archway type places, but I've suffered loads of times because they don't know the procedure and don't have the specialist tools.
Yeah I agree to some extent , but then again I know just your average person who have them and just like the RR for the comfort and ride and not the glam/bling side of it . That’s the problem , trying to find a decent technician these days is very difficult, and as you say some jobs require specialist tools so choosing a garage becomes even more difficult
I think the hour diagnostic fee and part would be nearer the mark worse case they charge you a extra hour labour on top still more than most people would be willing to pay on a older car
She shouldn’t of guessed, she should have took your number and then found out the cost and then called you back. Dealers don’t like going by what someone says is wrong as they have been burnt so many times. I used to go by if the fault is confirmed within 30 minutes then we would scrap the diagnosis time and just charged the standard time for fitment plus parts. Hence I’m no longer in the trade as it’s become money orientated and make as much as you can.
£108 an hour is quite good. Audi, Bmw, VW are all above this. A local garage charge £50+ these days and are not trained the same and don’t have access to latest softwares etc. The service advisor did well. Why would any garage change a part without diagnosing it themselves? I know I wouldn’t..!
The garage is not being asked to do a diagnosis, they are not being asked to to do anything but supply and fit a part. Garages do this all the time for tyres, batteries, brakes etc all under the instruction of the customer. They have no liability but the quality of work on the vehicle. In good conscious they can explain to a customer issues surrounding the work but they are not liable for the imagination of the customer. This sounds to me like the garage time is more profitably spent on a newer car earning more for the hourly rates and parts. And the customer base for old Range Rovers are not likely to want to drop £5k on the list of problems LR can diagnose on inspection and so ultimately isn't good business if they drive away looking for a cheaper option. She was very happy to supply the part and take the garage time out of the equation.
My Daughters car Hyundai IX 20 year 2011 , 1.4 Petrol had a ,"Money Light" up on the dash and at idle the rev counter was bouncing between 600RPM and 850RPM, she said the car was,"Just Lumpy Dad..." had a full service including plugs were changed recently, plugged in my cheapo 50 Euro OBD2 code reader and it came up with P 300 miss fires and a specific P304 and after clearing codes swapped no 4 coil with Number no 2 and the codes came back P300 and then a P302 but also a P301 Code was detected, as i was pushed to give the car back, i went for the nuclear option, the car being heading for twelve years old just ran down and bought to 'OEM' DENSO Ignition coils from the Hyundai Dealer at 70 Euro Each, as they had them in stock on the shelf rather that getting weary ringing around in the hope of getting two in stock at Auto Factors , it now drives like is like a New Car...one wonders what the main Dealership would have charged. not so much in the Labour but maybe Diagnostics ... really great effort and Great Upload.
Breath of fresh air mate and great to see a down touch earth bloke with his head screwed on. Where u from bud? Great set of videos and love the classic car one for saving fuel it really is a no brainier
@@DrivewayHustlers good luck with your business mate. You seem well switched on so you’ll have no problems. How’s it going? I’ve ran a small business for the last 7 years and although it’s hard it’s definitely worth the work.
@@DrivewayHustlers seen the video mate and funnily enough I’m in Hull and u said u do business with a guy here, small world lol. Anything mate we make generic signs for companies to custom made ones for literally anything from keep off the grass to private land etc.
Your paying for the premises, staff , main dealer costs , LR computer updates , I had a RR needed a new radiator and heater matrix 4 k worth of work , ended up doing it my self
My sister just told me her son works Halfords, been told off he works too slow. Basic service, i assume oil change cost 200 quid. He should be doing 2000 pounds worth of servicing per day.
@@DrivewayHustlers it is the amount of repairs that is involved, only good thing about them is size and comfort, however they are no good if you are always fixing things, Toyota, Isuzu, Nissan (patrol) only things worth looking at in the UK 4x4 scene, build quality on the RR is shocking.
When driving luxury brands like LR you have to pay for the pleasure to be in the LR family. Maybe high maintenance and spare parts costs are even a somewhat deliberate policy to prevent non-LR public of owning such a car. A LR in the less prosporous parts of town does not help their well off image. It needs a villa with own parking and posh people to complete the picture that marketing wants😅.
