REACTING TO LVLOVERCC RETURNED HERMES BIRKIN 30 GOLD, CRACKED DRY? My Opinion as a Hermes Enthusiast

Подписаться 20 тыс.

Просмотров 60 тыс.

50% 1

**Please note, my higher $75 discount code with SENREVE has changed. Updated coupon codes are "PURSEONFLEEK075" for $75 off *new customers "PURSEONFLEEK50" for $50 off (remains same) Link to shop SENREVE: bit.ly/2YcdM8s #australianblogger #luxuryblogger #purseonfleek
www.liketoknow.it/purseonfleek
** let me be clear I do totally understand why she returned the bag and in her situation she 100% did the right thing. the video is more to talk about what may have been the explanation for the appeared fault and what I may have done if the shoe was on the other foot. Charis did the right thing no matter what I stand by her decision **
REFERENCES ~ / lvlovercc
lvlovercc returned birkin • HERMES🍊BIRKIN RETURNIN...
Her Birkin reveal • HERMES🍊UNBOXING + CHAT...
Her Vlog of scored bag • COME SHOPPING and EATI...
Purseforum article
forum.purseblog.com/threads/c...
Photo credit
RU-vid: Lvlovercc
www.stockfreeimages.com/40101...
⋆C O U P O N S + D I S C O U N T S⋆
SENREVE ~ bit.ly/2YcdM8s
I love the durability, versatility and quality of their handbags. My favourite is the Mini Maestra bit.ly/2zyg6fD
**Use coupon code "PURSEONFLEEK50” for $50 off your order (minimum spend $300)
7 RUE PARADIS ~ www.7rueparadis.com/purseonfleek
The best quality Hermes Birkin/Kelly/Evelyne Inserts that you can get. They won’t distort your leather or leave impression marks, totally safe to store your bags with these inserts inside.
**Use coupon code "POF30" for 30€ off any 1 insert OR buy 2 inserts enter code "POF70" for 70€ off
GOLI GUMMY go.goli.com/purseonfleek
I have always been a huge fan of drinking apple cider vinegar however I cringe at the taste as well as concern for teeth enamel. However those concerns are no more with ACV being in tasty gummy format!
**Use coupon code "purseonfleek" to get 5% off your order of Goli Gummies
TEAMI BLENDS ~ www.teamiblends.com/
Natural, Organic Wellness Tea & Skincare. I love the Skinny tea and their matcha original.
**Exclusive code for 25% off "POF25" minimum spend $29. Normally "POF15" for 15% off
REAL AUTHENTICATION ~ www.realauthentication.com/
Trusted source to have your luxury items authenticated. Supported service for eBay and Paypal claims.
**Use code: "DD6BBBC" to get a $5 credit towards your authentication
⋆C A S H B A C K / R E W A R D S⋆
SHOPBACK (Australia exclusive) bit.ly/2Zwrv7x
EBATES RAKUTEN bit.ly/2WQojSo
SHOP FROM JAPAN USING RAKUTEN GLOBAL EXPRESS bit.ly/3bMCXSd
C O N T A C T I N F O
Instagram: / purseonfleek
Facebook: / purseonfleek
Outfits www.liketoknow.it/purseonfleek
Business enquires: purseonfleek@gmail.com
Music credits - spring in my step silent partner
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
FTC: This video is not sponsored however I do use affiliate links for products/brands listed in the description.
Disclaimer: This video is just my personal opinion, please feel free to research other forums and blogs to form an accurate opinion you are most comfortable with.
Being nice is free and makes you feel great on the inside, constructive but pleasant criticism is welcome but distasteful and inappropriate comments will be removed.

Хобби

Опубликовано:

31 окт 2020

Ссылка:

Скачать:

Готовим ссылку...

Добавить в:

Мой плейлист

Посмотреть позже

Комментарии : 257

@amde8554 3 года назад

It was the job of Hermes to fix the bag before selling it, not the job of the customer to spa it as soon as it’s purchased

@Purseonfleek 3 года назад

I don't disagree with you.

@heidim2462 3 года назад

Good for her for returning it. Never compromise when it comes to your hard earned money

@donnapug 3 года назад

Easy to say she should’ve kept the bag, but when you’re forking out that kind of money, you shouldn’t then have to spa the bag at an additional cost. Hermes’ claim to exclusivity is based on the quality of their products period!

@Purseonfleek 3 года назад

Yes I agree as with any luxury. However it's still plausible that it was fat that came to the surface that may not have became apparent until storage conditions at the store which would explain why Charis mentioned it felt dry . Something I also pointed out in the video when passing quality control those white marks may not have been there 🤷‍♀️. The store should have offered to send it to Paris for a check at no charge. The stores handling of the issue addressed wasnt correct

@torriajenkins7736 2 года назад

Wow. How did this house gain so much control of their customers. First of all they created this exclusive club simply by not producing enough bags. Then a sales person decides who they want to sale a bag too. Then if you're the lucky person they decide to "offer" you a bag and then you pay some ridiculous amount in the thousands just to have this bag.... You don't really have any choice of which bag they pick for you.... and in alot of cases people are waiting a couple of years to be "offered" the privilege of purchasing these bags. I bet that if no one accepted these "offered" bags this house would start producing enough bags. I really think that a drop of leather conditioner would have solved her problem. But why should she pay thousands for a bag and then need to condition it herself. And the house feels that she has the aduciaty to point out a flaw after she was privilege enough to be "offered" a bag. You take what we give you and pay whatever we say and that's it. Because we don't breath air and we walk on water and are beyond reproach. The whole process seems ridiculous. All this is for the status of saying I have a Birken. I'm so glad I have passed this stage in my life....Ladies you're value is not in or attached to any bag.

@Purseonfleek 2 года назад

I agree with a lot you have said especially given the experiences I went through with this brand. Even though absolutely I still buy their products but I don’t care for their bag offers lol I’ll buy the stuff I want and absolutely I consider if it holds value too cos what if I don’t want it anymore I have a right to sell what I no longer want . But absolutely what you have said has a tonne of truth in it

@premeyumlife443 3 года назад

Very expensive for a not so perfect bag n I think it was her first B from the boutique. I’m glad she returned it cuz it will eat at her n she won’t be happy. Thanks for sharing ur knowledge pretty momma! 🙏🏼❤️😘😘😘Sandy

@Skyebright1 3 года назад

Agree for that price it should be perfect

@Purseonfleek 3 года назад

agree thats why i was saying there was no way to change her mentality if she kept it she would not have been happy it would eat away at you.

@elisollle 3 года назад

My first birkin in Togo Etain had the same small cracks and when I noticed this on the pick up day, my SA called the store Manager. She took the bag immediately away for destruction - there was no discussion possible. I received a new Birkin 1 month later and it was perfect.

@Purseonfleek 3 года назад

I'm glad your store was very helpful that's exactly how it should be. The bag in this video should have at least been taken to Paris for assessment if it was just fat coming to the surface then easy fix but if it really was dry leather then different story.

@oceanle 3 года назад

I would have returned it. Quality is quality, and she didn’t get the quality that is expected of Hermes. On a side note, watching your videos is very gratifying. Very knowledgeable when Hermes.

@Purseonfleek 3 года назад

yes i agree if you arent satisfied should return. But thats a subjective thing too xD

@emmafoster2926 3 года назад

You definitely did this video for clickbait. I don’t think you had any reason to put your two scents on someone’s decision about something that they spent thousands on. Just because you will be okay with it, make a reacting video like this was super unnecessary because you’ve done nothing but make the other person seem like they were just “whining”. I am not a follower of Lvlovercc but I don’t think you had any good reason to contradict her reasonings for returning a bag that costs thousands. Just because you would have just kept the bag and took it to get spa doesn’t mean that her reasoning for returning the bag was not reasonable either. This video all together was nothing but a waste of time and for clickbait only, stick to your own contents about yourself instead of trying to bring in other RU-vidrs to get views.

@Purseonfleek 3 года назад

i did this video to inform because hermes quality was put into question, even though no brand is perfect some aspects have an explanation. and this is a common question posed on the purseforum too where people have thought the bags have cracks when it was the togo grain - also answered by some wonderful H experts on TPF. you may choose to think its click bait you are entitled to your opinion and thus so am i. isnt irony wonderful.

@fashionupdate390 3 года назад

I do not have these problems with all my Birkins. If I ever encounter similar problems like hers , I will return it too no doubt

@springday5679 2 года назад

I have that problem with my craie Birkin with ghw . I bought at flagship store in Paris. I didn't notice or check when I bought it. I was too happy that I can score a birkin. Only after a few years later and I barely use it, the most I only took out like 5 time from the box. I saw so many cracking from inside leather around the edges of each side of the bag. I sold to Fashionfile. My other birkins don't have the same problem which most of them i store in their boxes.

@fashionupdate390 2 года назад

@@springday5679 but I have problem with Hermes Hac, the hardware color totally changes color to uneven darkness like bronze tie dye effect after one month .. then i returned it too

@rain999wi6 3 года назад

Nex time I shop for Hermes bag, I caming with a microscope to the store. LoL

@Purseonfleek 3 года назад

Lmao!😂😂

@bmdesignkim7869 3 года назад

There is a reason to pay over $12000 for a bag. People pay for the quality they expected. I know you are saying she should keep it because it is hard to get it again, but she definitely should not keep the one with failed quality control. If me, I am not going to keep the bag that made me unhappy.

@Purseonfleek 3 года назад

"She should keep" it is just my personal opinion but I also said there is no way with her mindset she could keep it because she would be unhappy looking at it even in her cupboard and wouldn't be able to enjoy the bag. That's why I said if the shoe were on the other foot I would keep it😉

@cshopper1346 3 года назад

It appears you’re so caught up in the name rather than the quality of the bag. So, in your opinion not only should she have kept it but then take it to be repaired all because of the name of the bag. For a brand new bag, it should not be that loose, it should be more stiff. For that price, it had better be dang close to perfect. She did the best thing by returning it. You apparently try to justify everything by coming across as some type of expert. I hope Hermes paid you enough because you are sounding a bit off.

@Purseonfleek 3 года назад

it would be awesome to be paid by Hermes but sadly not. freedom of speech is a great thing right, i enjoyed giving my opinion. how about you?

@cshopper1346 3 года назад

@@Purseonfleek Yep!!

@christina2810 2 года назад

@@Purseonfleek this is so funny, especially after watching your why Hermès made you cry video

@yeelinhee169 3 года назад

A detailed & informative video Mel. Thank you. I’ve always enjoyed your videos.

@Purseonfleek 3 года назад

Thanks as always xx

@ThatsLuxe 3 года назад

Thank you so much for this video. It was very helpful and it has eased my heart. I appreciate you!

@Purseonfleek 3 года назад

😘😘

@luxuryconnoisseuraddict6900 3 года назад

You are too cute. Huge shoutout from Hong Kong :) I notice you are so onpoint to reply to everyone in your comments. That's amazing. I'm in the luxury business since 22 years. You're down to earth. Good to have discovered you. Blessings!

@Purseonfleek 3 года назад

Thankyou for your kind words! My channel is nothing without those whom watch and enjoy so I feel it's important to take the time to respond and have a chat with everyone, as much as possible 😘

@KyraHongWardrobe 3 года назад

Really appreciate your insights. It’s true that when you’re spending so much money, everything should be perfect but it’s equally important to know these handbags are hand-made so each has its unique characteristics. I kinda of understand but am still not 100% comfortable with no refund policy especially when the items are/can be seen as atypical. Love from Edinburgh x

@Purseonfleek 3 года назад

i agree i hate the no refund policy! Chanel is the same though they need to change it too....

@DianaDang3 3 года назад

I don’t think I will buy an Hermes anytime soon, but this video is super informative and I learned so much! Also your baby is too cute throughout the video. 😍

@Purseonfleek 3 года назад

I'm glad you enjoyed it and that it was informative! Which was my main objective for the video was to provide important information 🧡

@nanaf3303 3 года назад

Well what I can say about this and other luxury lines, they know how to hook a fish don’t they? Get us so hyped up we must be seen carrying their luxury bags around so others will envy us. Then to actually have a SA DECIDE, and you know they do, if you are worthy enough to sell to. No. I’m out of the luxury pond now. It’s getting so ridiculous. I think at this point we all look so foolish to be snared y the fashion houses.

@Purseonfleek 3 года назад

i cannot disagree with you, its a double edged sword, i know they are baiting me and tricking me lol but i still love the products. an expensive hobby to say the least.

@Kym1234 3 года назад

Sending a new bag to be fixed no way then having to wait no she returned it which she should have and now she has that same bag same color same size with no issues at all that video I remember watching like a year ago good thing you wasn’t one of the people she called for your opinion

@Purseonfleek 3 года назад

The purpose of the video is to inform using the worst case scenario as an example. Furthermore I wasn't on social media 3 years ago so I couldn't provide an opinion but this is my explanation now explaining the leather craftsmanship aspect of this Birkin in question.

@lesliecraven3087 3 года назад

Very interesting and informative. I applaud your treatment of all the parties surrounding this issue.

@Purseonfleek 3 года назад

Thanks Leslie 🧡

@fdship 3 года назад

This is very educational. Thanks for sharing!

@Purseonfleek 3 года назад

You are welcome!

@soraya7 3 года назад

I agree with her, it wasn't perfect, it would bother me.

@Purseonfleek 3 года назад

yep completely understand.

@emyadriano6781 3 года назад

Wow, not an acceptable response or reaction from Hermes. Very, very expensive bag, of course, you will not be happy about those faults. These expensive bags are only popular because of the brand. LV and Gucci are all liberal with exchanges and returns.

@SoSoSteph 3 года назад

Lol you crazy as hell. Nobody spending they kinda money only to turn around right away to send it to the spa. Hell nah.

@Purseonfleek 3 года назад

Apart from the component of your comment that I'm crazy lmfao I agree on given the price point I totally understand why she would want to return it cos as I mentioned you shouldn't expect less than perfect when it's luxury. In my personal opinion I would user a cleaner and conditioner on the sangles (as mentioned) and if the small bits of white was not fat coming to the surface which happens to all leathers when exposed to fluctuating climates then I would just use the bag and wait until it needed a spa overall to be addressed. All bags should be spa'ed at some point or you reduce the longevity of your luxury handbag.

@fashionandluxury101 3 года назад

I agree with you that’s too expensive

@danndeelion 3 года назад

BTW you are very well versed in all the aspects of the company and bag creation, one of the most well versed people I have heard on YT talk about bags (other than their beauty).

@Purseonfleek 3 года назад

Thankyou so much! It warms my heart to hear that my knowledge really shines through and is appreciated🙏🧡

@danndeelion 3 года назад

@@Purseonfleek 👏👜👏ps I love your look in this video as well! They definitely need a Birkin emoticon.👌

@Purseonfleek 3 года назад

@@danndeelion Hahaha that would be awesome!

@zuzkainstyle2208 3 года назад

Great video, so informative! Thanks a lot! Mine Birkin in togo is ok but good to know this can occur! 👍

@Purseonfleek 3 года назад

You're welcome!

@Skylife335 3 года назад

Personally I feel if your not happy with the item of that price you should be able to return/exchange it if you haven’t used it within a timeframe even if it’s two weeks. If not they will take it in and fix it for free it shouldn’t be you should be lucky to get the bag so deal with it as if she won it or was given it for free lol

@Skyebright1 3 года назад

Agree she paid money for an item, if it wasn’t what was advertised she has every right to get a refund

@Purseonfleek 3 года назад

yes i find it most annoying the SA didnt even offer to send it to Paris for a check at the very least!

@CKT222 3 года назад

I wouldn’t keep a phone case w a flaw much less a birkin. They should have returned her money or provide a solution.

@gloriaoe4400 3 года назад

I would return it without batting and eyelid. Its an expensive bag. I must get value for money

@Purseonfleek 3 года назад

Completely understand 😊

@judeallan268 3 года назад

An excellent, informative video thanks Mel ... and your baby boy is just gorgeous!

@Purseonfleek 3 года назад

Thankyou!

@ladytlux2952 3 года назад

That was really informative and interesting. I really enjoyed this video, you should do more ☺️

@Purseonfleek 3 года назад

Thankyou!

@Kely1026 3 года назад

When I saw the video title I was like "this is very brave" and suspected there will be some comments backfiring... I imagine it was not easy to balance knowledge sharing and seeming like you are taking the other side in the story. As a fellow Hermes lover who also delved into the BKC world and spent a lot of time researching about the leathers and craftsmanship I would totally agree with you opinion on taking the bag and that it was atypical (not defect). However that should not take anything away from the original video and Charis' experience. I really felt for her especially the SA reaction to her asking questions and returning the bag.

@Purseonfleek 3 года назад

100% I felt for her too... That SA seemed like a jackass but I wanted to also be fair cos the information was second hand. I always try to be impartial, like Switzerland so to speak lol.

@Skyebright1 3 года назад

Yeah I’m with Charis, more because I’m not really someone who is knowledgeable about conditioning leather, I’d want the bag to not need to me to fiddle around trying to work things out and potentially screw up

@Purseonfleek 3 года назад

@@Skyebright1 yep I completely understand. That's why this is my opinion it's completely different because I am experienced with leather 😂

@beadsofjadeforbeautyyy 3 года назад

listening to this video as i do some work....but can we talk about you eye makeup?! so good!

@Purseonfleek 3 года назад

Thankyou!

@starraln1670 3 года назад

I only watched 1/3 of this video...I am so very glad that she returned a bag she not happy with!!! You never saw the bag in person...

@Purseonfleek 3 года назад

No I never saw it in person which is exactly why I understand why she returned it also. I do say that in the video.

@gloriaqiu5975 3 года назад

Oh... that’s a really sad story... she looks very frustrated. She mentioned she got the bag from Dallas I recall... it’s very informative as well. Thank you for putting this reacting video together. (I was watching while doing dishes so the length was perfect! 😅) I feel if the SA was more helpful, she might have made other decisions... I’m wondering how you feel about Lindy or should kelly/Birkin? Thanks!

@Purseonfleek 3 года назад

yes that SA showed no empathy at all! which would have made the whole experience far worse. I personally only like the Mini lindy but the other sizes are known to be great for work bags and day-to-day for those who need to carry more. the shoulder birkin made by jean paul gaultier is quite nice i prefer that to the shoulder kelly, both styles however are discontinued so must buy preloved :)

@celiaso8589 3 года назад

Great information, I do feel same as Charis. To me that would also be a defect. It would definitely bother me. Sometimes it’s hard to let go but if it’s something that bothers me it will continue to. I recently had to get go a defective piece. I told myself, it just was not meant to be... Thanks for sharing your knowledge on H. I have yet to score my ultimate HG H bag...

@Purseonfleek 3 года назад

Yep that's true if it pains you and you keep looking at it there is no point to keep it as you can't enjoy it.

@celiaso8589 3 года назад

@@Purseonfleek exactly even if I don't look at it it's already been seared into my memory... you know if I try to ignore whatever it is and however minor it is... it is already there... I am sure others are able to and that's the beauty of all of us being different, we make the world diverse 😊

@luxuryinModeration 3 года назад

wow I learned so much! and you thought of the best ways to explain things - like your metaphors and your hand demonstrations 😅 amazing job, thank you!

@Purseonfleek 3 года назад

Even though at one point I was like "looks like I'm holding boobs" 😂😂😂😂 Thanks for your support 😘

@luxuryinModeration 3 года назад

Purseonfleek you’re so welcome! 💕I’m just starting my Hermes education and journey and can only hope to be as knowledgeable and have as many beautiful bags as you ☺️😍

@Gotchalaboom 2 года назад

So what if they can’t exchange or repair it, in that case they don’t refund either? Under European law in case of a defect the store has the right to exchange or repair and if they can’t do that the store has to refund, is that not the same in the US? I do find these ‘cracks’ very weird and looks cheap with regard to the product and the price. It looks like the paint or the upper layer is gonna and I think it will peel off. It’s definitely a defect legally so I don’t agree with you. Handwork or not (what does that matter anyway) you may expect that this bag remains in good condition and this is not good condition for such an extremely expensive bag. Most vloggers keep their bags on a shelf unprotected and expose it to light, hot or cold air depending on season or air conditioning which I don’t find a good thing to do. It amazes me by the way Your Kelly has two huge dents by the way on the front from the side parts that have dented the front, probably your leather there is really thin. Not great.

@estherkhor6086 3 года назад

Hello, I am officially a fan of your videos after watching this one. 👍. You were empathetic to her situation and also able to put things in perspective for the bigger picture. Sometimes, people find it hard to except anything else but perfect. Fair enough. And you highlighted how communications can be so tricky, with how the SA was dealing with the matter. All and all, an informative and relevant video 👍👍. Keep it up!

@Purseonfleek 3 года назад

Thanks so much Esther. I'm glad to hear that my empathy to her situation came through in the video content because it would have definitely been a heartbreaking situation to go through. The purpose of the video was to inform people so if they ever have that heart sinking moment where they had looked at their bags and questioned it at least now they have a more sound explanation 🧡 Thanks again for your support 😘

@SabrinaShekofteh 3 года назад

Great video and content! xo

@Purseonfleek 3 года назад

Thanks Sabrina

@tedilearnstoluxe8679 3 года назад

This is an interesting topic. I knew Hermes bags are not identical when it comes to leather and stitching because it is hand made. Not knowing these characteristics would turn you off definitely if you see any "flaw". Real leather has flaws because it is an animal skin. I'm sure Charis has her issues but we are talking about Hermes, a bag from the store. It is really something i've never heard of. But she should do what makes her feel comfortable. Sad because that's one of my wish bag.

@Purseonfleek 3 года назад

yes absolutely agree with you not one hermes bag is the same as the other due to their leather. they also go through a tumble process with minimal treatment/manipulation of the leather unlike some other luxe companies. this gives their bags that beautiful leather smell and luxurious feel

@juliec6188 3 года назад

Hi Mel! I found this video fascinating! I have the exact same B30 Gold GHW Togo. I came upon lvlovercc’s video shortly after I scored my Birkin. Subsequently, I inspected mine, and found a couple of minute spots on the sangles that had a similar appearance. It didn’t bother me however, because it looked like it was simply the fine line between the grains of leather (as you’d explained in detail). They’ve never been an issue and my Birkin still looks perfect and brand new. That said, I can totally understand her desire for a “perfect” bag! Thanks for another insightful video! P.s. Your son is an absolute 😇❤️

@Purseonfleek 3 года назад

Absolutely I totally understand too, we all have varying degrees of perfection so she definitely wasn't in the wrong. I think most of all the SA should have been more empathetic that could have changed her experience completely... Btw Gold on Gold B30 Togo is ultimate goals, love your B🧡

@juliec6188 3 года назад

Thank you! And yes, totally agree that her SA could have managed the incident in a much better light, for sure.

@matchamoment 3 года назад

Northern Texas climate, Dallas, is not as hot and humid as southern Texas and often quite comfortably dry but with lots of fluctuating temperatures from the continental plains to the north and the southern ocean gulf air.

@funnymusic2970 3 года назад

Wow such a good video and such insight!!!

@jcorrea2783 3 года назад

Your a world of information and it’s always appreciated. Two things though it was a defect or known possible problem so I do think Hermes could have just changed the handles. I know that’s an expense for the store or co but should you really have to pay to fix something that you pay so much for and it’s so hard to obtain in the first place. Second I live in Florida, humidity galore, what Hermes leather would you recommend for my climate? Oh and your baby is just precious.

@Skyebright1 3 года назад

Agree it was the store’s issue to fix before selling it not Charis’

@Purseonfleek 3 года назад

For florida i think epsom, because its an artificial heat pressed grain the leather is not treated, also Swift, evercolour & Novillo because they are very oil saturated swift more so and as you know water and oil dont mix so it will be less vulnerable to the leather soaking up the moisture, also the smoother grain makes it easier to keep a closer eye on the leather. Tadelakt should also be fine since it has a transparent top coat kind of like when we apply a clear nail polish. Togo and clemence would have some risk and require closer monitoring also i wouldnt get any unfinished leathers they are far more vulnerable to the affects of humidity

@natong200t 2 года назад

I learn so much from you Mel ,

@Purseonfleek 2 года назад

🥰

@stilettoCPAstyle 3 года назад

I think there is a misconception that luxury items should be “perfect”. These items are made by human beings so imperfections are part of that. I actually agree with you. If it didn’t take away from the usability of the item, I would use it, get my wear & tear and then spa it. It is like the people who keep the plastic on the hardware. These items are meant to be used not worshipped. With that said, I do believe the customer service was lacking. That experience should have been perfect.

@Purseonfleek 3 года назад

100% customer service was definitely lacking I can agree on that too! I also agree about the degree of perfection, it's a subjective thing also and I lean more towards the side of hand made justification so naturally every bag will differ and as long as there is nothing seriously wrong or greatly obvious it doesn't phase me.

@whitneybellows3606 3 года назад

As someone that shops at Dallas as their main store, I believe there has also been some changes in store since this has happened. I do just want to say, although it does not appear at surface to be a fabulous experience -- the Dallas store, along with all of their staff, are great. They have made virtually any Hermes dream I've ever thought of come true so far and they've literally gone so above and beyond for me.. so her experience is definitely not a one size fits all!

@Purseonfleek 3 года назад

I'm so glad to hear U are having a great Hermes journey! It's true the experience can differ for anyone from store to store it's never one size fits all.

@lifewithcctran4414 2 года назад

Can you share your experience with me briefly? I was contemplating driving to Dallas store or not. Got scared after Charis.

@tamydillon6910 2 года назад

I know this is an old video but Dallas has had a lot of temp changes and depending on when this was made there was the great ice storm in October of 2020. Everything in texas lost power and froze. However Dallas is normally hot and humid. You never know one day to the next. I’m not sure when the bag was in the store.

@stephaniehanson639 3 года назад

This was very informative. I completely understand how Charis feels in wanting a “perfect” bag but I agree with you and kept the bag and would have asked Hermès to repair it.

@Purseonfleek 3 года назад

Yep exactly I understand how she is feeling and I agree with her decision just as much as I agree with how I would have gone about it. Two roads and neither is wrong.

@JenMakeupDollxo 3 года назад

Naaah she shouldn’t have kept it! From a store a bag dyed uneven, it’s just UNACCEPTABLE! also the spa isn’t free and they also decline to service certain bags or FLAWS*** (it IS a flaw)... 🙄🙄🙄

@Purseonfleek 3 года назад

interesting i know of people who had their vintage chamonix & box leather bags serviced at Hermes Spa even though the leather was cracked.

@dixiesmitherman6898 3 года назад

I actually walked into a Dallas Hermes Boutique and asked for a Birkin. Didn’t tell them my name or anything. They had one still in the plastic wrap that just came in and they sold it to me. Gold, white stitching, gold hardware...it is perfect. It doesn’t have those issues. Mine is a 35. Always ask...you never know But yes, it is possible to get a Birkin without them knowing your buying purchases. They found out when they rang me up.

@Purseonfleek 3 года назад

Yep exactly !

@channycouture7366 3 года назад

Hi Mel, this was an interesting commentary. Explaining the pseudo-defect was very informative. Based on what we know about the situation, the bag wouldn't be so much my concern as the seemingly awful customer service experience! Perhaps I'm privileged to have a great relationship with my local Hermes boutique and SA, but I wouldn't give my money to a rude SA. Commenting on Charis's mindset seems inappropriate/out-of-line simply because she is the only one who dealt directly with the situation, but overall helpful content

@Purseonfleek 3 года назад

Oh yes that's why I said she is totally entitled to how she felt because only she is the one who went through it, I did try my best to emphasise that no one can take away how she felt with the experience and her decision because she had a right to feel that way , but perhaps because I focused more on the leather and craftsmanship aspect that that component of the reaction was lost in the sea amongst other details I expressed.

@channycouture7366 3 года назад

@@Purseonfleek Thank you for re-iterating that point! Another interesting reaction video would be ranking all the currently available Hermes handbags from best to worst. Xx

@Purseonfleek 3 года назад

@@channycouture7366 I filmed a video about all my favourite Hermes understated bags which essentially means all non b/K/C. Which should be live within a week or so. But definitely i could do a flip side to that and film a video on the Hermes bags I actually don't like! Because there are some I'm no fan of 😂

@Skyebright1 3 года назад

@@Purseonfleek that sounds fun, you could talk about why they don’t work for you or their popularity with other Hermes buyers

@surimoskowitz3249 3 года назад

Its weird i got my black bag in two weeks. I guess i lucked out. After got a brown one. Amazing i didnt have to wait

@Purseonfleek 3 года назад

That's awesome!

@patricasmyth4359 3 года назад

Lvlovercc lives in FL. Her relatives live in Dallas. She was visiting when she bought the bag.

@Purseonfleek 3 года назад

Oh yes that's right she was visiting. That's probably better if she had kept the bag take it to a different store for a spa. Hermes bags can be sent for spa from any Hermes store . But that's just an option and she didn't want to keep it and I totally respect that too.

@csm92459 2 года назад

Why would someone spending that kind of money accept a product that is not perfect? Hermes is considered a luxury brand--get it right. I'm actually amazed this would be ok in luxury retail. . I've worked in hotels for 40 years, and if an employee at a luxury hotel acted liked these SAs they would be out on their asses. As they used to say at the Waldorf -Astoria. "The difficult immediately. The impossible may take a few few minutes longer."

@handbagaddicted 3 года назад

“Looks like I’m holding boobs”. I’m dead. 😂 Good video, thanks.

@Purseonfleek 3 года назад

😂😂😂😂

@littlebean8856 3 года назад

I really enjoyed that informative video and yet you showed respect for the buyer’s feelings. Although it’s not technically a crack, the colour was not as perfect as one would like for the amount of money one pays. Especially when Hermes is known for its craftsmanship, one would expect the bag to be of “perfect” condition without the need to bring it to the spa after purchasing it. If it wasn’t such a difficult bag to get hold of, I think everyone would just return/ exchange it without a second thought. I watched the original LVloverCC video quite a while ago, glad that you explained what was really “wrong” with the leather, I had always wondered what it was. It kind of left me hanging. 😆

@Purseonfleek 3 года назад

100% agree with you. its a complicated situation because of the rarity. and even though i said what she was seeing with the white lines isnt common its complex because of the rarity what to do in that situation, and such a pity the SA didnt take the time to ease her mind...

@darialovette8604 3 года назад

The best part of this video is you totally rocking it while you hold your baby. #birkinbabymama #slaying

@shareastyle7711 3 года назад

Very informative as always 👍🏻👏🏻... would be very helpful in my future hermes purchase just incase I’ll get offered one 🙏👜

@Purseonfleek 3 года назад

Best of luck hope your 🍊 dreams come true!

@bryanthan9363 3 года назад

Hey there! I’m a new subscriber here! Honestly, I think it’s better if she had kept the bag. Sure it wasn’t 100% perfect but to return it? It just doesn’t make sense especially when she can’t even get a refund and she will just get store credit. Considering the chances of getting offered a bag is so rare, it just makes more sense to keep it. If she wants to get her money back or maybe make a little money out of it, she could consign it as it is still brand new and she could probably sell it for more. Definitely should’ve kept it

@Purseonfleek 3 года назад

Oh yea gold on gold B30 is a hefty price in resale market 😬

@panwang8435 3 года назад

I get one black Birkin 25 from Hermès store this year.Stamp Y. But i found a place missed one stitch(at one handle at the bag’s back,connectbetween the handle and the bagwhen I got the bag after three weeks.

@panwang8435 3 года назад

I send it back to Hermès store they said repair it for me.I have already got the bag back,They just “add” one stitching on there...I am not really happy with it but no other choices...

@Purseonfleek 3 года назад

@@panwang8435 I'm glad you mentioned this. I can understand when you have an experience that leaves a bad taste it doesn't feel the same I had that feeling with my pochette Metis. They did the right thing at least to repair it that's the correct response. But I understand why you still wouldn't feel happy :(

@Natalia_Kowal 3 года назад

Where and how did you learn so much about leathers and craftsmanship??? 🙌🏻🙌🏻

@Purseonfleek 3 года назад

been buying luxury for 17 years and I have a tendency to study and learn anything i consider to be a hobby/passion. I have always been quite academic since a very young age so i think it stems from that :)

@4theloveofbags900 3 года назад

Thanks for sharing! I loved your take. Call me crazy, but I would have kept it 😬

@Purseonfleek 3 года назад

Don't worry we are both crazy 😂😂😂

@4theloveofbags900 3 года назад

@@Purseonfleek ha ha 😂😂😂

@alexandradraganov9160 3 года назад

For the price she is paying, these Kind of "faults" are disappointing, it is called DREAM bag for the perfection and quality that hermes claim.. besides the SA reaction would have made me feel more disappointed

@Purseonfleek 3 года назад

Agree. The SA reaction would always taint the bag too

@robinpitkin3244 3 года назад

The short of it is. Leather is a natural animal skin. Some is blemished a little bit some a lot. It could have been a moisture problem or the skin was dry. Either you respect and love the patina or you don't. Regardless she accepted the bag and paid an enormous amount of money for it. Life lesson look it over with a magnifying glass if you have to to be satisfied with the purchase. Hermes has an awful lot of rules attached to a purchase. I will keep buying pre loved.

@Purseonfleek 3 года назад

Completely agree leather is a natural animal skin so they all vary! I love Preloved market too😊

@littleginger6820 3 года назад

My Kelly has the same problem, I am totally fine with it, I didn't even notice that, my roommate who is a guy found it! That is interesting.

@sococo1464 3 года назад

I just bought this same combo (B30 Gold w/ GHW) from the boutique in July. This is a really difficult call. I'm not sure that I would've known that those white marks weren't cracks or a defect so I would have returned as well. I'd also be concerned that there may be other "defects" that I may not have noticed yet. I also have a really understanding SA who I know would be able to get me a replacement so I'm sure this plays a role in my decision to return.

@Purseonfleek 3 года назад

Yes that's very valid the SA you deal with plays an important part in the process of decision making.

@patriciaperdomo3978 2 года назад

You should get a perfect bag as you are paying thousands of dollars for it. No excuses about the leather or the stiches or the paint. A well done leather bag does not have white scratches when you use it. I have many leather bags as Uruguay is a country where leather has very high quality.

@lindatran7385 3 года назад

If Hermes stands by their quality and with their bags being so exclusive to acquire then they should allow the customer to be “picky” with the finish of the leather no questions asked. The cracks appear very prominent therefore looks imperfect. Quality control did not do their job properly. Perhaps Hermes could have offered Charis a imperfection discount but I’m sure that this goes against Hermes policy.

@Purseonfleek 3 года назад

Yes I feel they totally handled it wrong.

@jisunlee6608 3 года назад

I think u also have a point if this was not a quality problem, the SA should have explained properly. I think it is very tricky to decide whether that birkin had a quality issue depending on different peoples perspectives

@Purseonfleek 3 года назад

Yes absolutely. she did the right thing overall because she wasn’t happy and it would have left a bad taste no matter what.

@uui219 Год назад

I can't believe they charge for the Spa. They make people pay car prices for bags... they can afford to repair their product for free.

@Izzy-dl9nw 3 года назад

Great debate 🥂

@Purseonfleek 3 года назад

I'm glad you enjoyed it😉

@Fromthary 3 года назад

Well informed video. I don’t know why ppl take time out, comment just to be bullies on here.

@Purseonfleek 3 года назад

pity is thats the same reason Charis had to turn off comments for her video too. People dont know how to be kind even if disagreeing.

@reshu926 3 года назад

Have you ever tried the Mai Tai inserts?

@Purseonfleek 3 года назад

Yes I did! Like 3 years ago. But what I found was that they are too thick even though softer than felt especially on swift they show through and can see that outline of the insert. Other thing I really hated most of all was that I lost so much space in the handbag using the maitai inserts they are far too thick even tho 'plush' you loose way too much storage space. Hands down nothing beats 7rp.

@reshu926 3 года назад

@@Purseonfleek thanks for your insight. I recently was lucky to be offered a b30 in togo etoupe. My first b and no history other than the oran I purchased 3 weeks before being offered. Anyways I purchased the mai tai and need to experience it. I was looking for a comparison since the 7rp is quite expensive. Hopefully I’ll try them with my next b or k. Btw I loved your point on this video and your knowledge😘

@Purseonfleek 3 года назад

@@reshu926 totally understand I know 7rp are not cheap by any means but the flip side is neither are Hermes bags😂 I see it as an investment in protecting the inside as well as shape and structure by the safest and best means possible 🧡 my code with 7rp is always there for whenever you feel ready or appropriate to take the plunge 😘

@tulipsurfer1356 3 года назад

She is from FLORIDA, so very humid.

@gazmagi 3 года назад

Why keep a bag which is not the way should be? this is an expensive bag and if we all accept this “small” flows soon the brands will expect that they can give us crap Ana we will bug it.Sorry but I don’t agree that she should accept a bag that is new and will need a repair! Well done to her for returning this, as this is not what Hermes should be.If I have to spend money before getting a bag and almost beg for it I will be expecting to be perfect!

@Purseonfleek 3 года назад

yes i agree with why she returned it she wasnt happy and didnt feel she got her money worth but i also wanted to explain the other aspects that are not faults particularly the togo grain.

@DrLoveall 3 года назад

Hi Mel, you’ve mentioned conditioning your bags. What product do you use or recommend? Thank you! Also, I kinda hear you both on this. It would bother me to the point that I’d lose sleep with the flaw, but it is a birkin...!

@Purseonfleek 3 года назад

I have a dedicated video for how I care for my bags 😉 ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-33Wjvc_o8Os.html

@Skyebright1 3 года назад

Yeah I don’t think losing sleep over the flaw is worth it, just return the bag and get another

@DrLoveall 3 года назад

@@Purseonfleek Thank you!

@Saquesha 3 года назад

I definitely féel she was right to return. Purchasing an item you are reasonable to expect to have it be perfect

@Purseonfleek 3 года назад

Yes

@JenMakeupDollxo 3 года назад

Texas is NOT humid... it’s hot dry air

@Purseonfleek 3 года назад

im sure you are right, have never been to the US.

@karend5616 3 года назад

When buying these bags, and for the price paid, I don’t understand why she didn’t look it over more carefully? I know when I purchase, I look at ever inch and stitch inside and out. This way if there are any questions, the SA is right there. I agree with you regarding leather texture. Too many people want these bags but have no clue about the leather and the variations of the leather. That’s what pisses me off. They hear “Togo” because it’s popular and that’s it. I’m SMH at her and this situation that could have been handled at the boutique.

@Purseonfleek 3 года назад

yes totally 100% look it over at the store its so important. and i agree there are so many beautiful leathers hermes has that are underappreciated

@karend5616 3 года назад

@@Purseonfleek That sounds like a great topic for another video you could do. :-)

@DARjessedana 3 года назад

I would have loved that bag!!! I'm currently searching/working on getting that exact combo. The resale market is crazy, and you get one with actual wear for a marked up price!!! Charis is great and I too enjoy her videos and she's lucky to have a subie who was willing to sell to her. I guess it's one of the side benefits to the work a RU-vidr puts in. I enjoyed this reaction video Mel and looking forward to more of them. Your baby boy is gorgeous! xox Jesse

@Purseonfleek 3 года назад

Yes gold on gold is crazy in the resale market!! Even used is still so much more over RRP! Thanks for your support Jesse 😘

@NJ-Cathie 2 года назад

I am going to the spa not my purse…LOL! The reason on the strict return policy is people will purchase a bag for an event then turn around & return it the next day. I understand why they developed the policy but it is a pain for legitimate customers.

@Purseonfleek 2 года назад

in aus we dont get refunds at all on returns only LV does that. its pretty annoying.

@NJ-Cathie 2 года назад

@@Purseonfleek in the USA people return anything & everything.

@patricasmyth4359 3 года назад

Charis would have benefited from your explanation. If you are not knowledgeable, it would be hard to know the white lines are not from drying of the leather -which, I think, is a more serious issue.

@Purseonfleek 3 года назад

Yes absolutely I wish I knew her when she was going through this to help ease her heart as that would have been such a stressful experience. Even though she was totally also right to return the bag it would have been nice if she had more of a "leather craftsmanship" explanation before making her final decision so she could weigh all pro's and con's

@kdmil2002 2 года назад

I would be concerned about any future sale of the bag. Even if she was willing to accept it, if she ever wanted to sell the bag, she might have difficulty finding a buyer.

@Dandelion_881 3 года назад

I’m simply shocked of the quality issue.

@Purseonfleek 3 года назад

There was definitely something not quite right. But interesting cos I don't know if that happened later in storage or if it was released that way.

@sparkle1949 3 года назад

Take it back..., don’t settle

@cindywannamaker5299 2 года назад

Ha! My car cost only a bit more than that bag!!

@Tenzin62 2 года назад

It’s patently obvious what’s happened here. The person who made her bag used a piece of leather that hadn’t been tanned and treated properly. Every hide the artisans encounter aren’t all grade A. It’s the hide. The outer straps where the unsightly cracking is could just be picked off and replaced, not a big job

@db2044 2 года назад

If this bag wouldn’t cost this much, nobody would fight over it, let’s be honest here, it’s not that beautiful. Personally I would never even consider it.

@LAA2198 2 года назад

I agree

@southerngrown Год назад

They don’t do refunds?!? 😮😳😏 that’s a lotttttt of $$$ to shell out, and to not get it back if it doesn’t work out. SMH 🤦🏻‍♀️ whew…. Minor or not, that again is too much $$ for there to be ANY imperfections…. Not a single one! I’m sorry but no.. the bag should pristine!

@carlyh6913 3 года назад

Is it pronounced Air-mes?

@elizabethandrews4199 3 года назад

The glaze was applied at the wrong temperature I would guarantee it! She should have had him pull a different bag off the shelf in the same leather and compared the edges.

@Purseonfleek 3 года назад

great point!

@stephainelee2499 3 года назад

Loving baby sitting still.. well sorta :)

@Purseonfleek 3 года назад

Yea sorta😂😂 and sometimes 😂😂

@elizabethandrews4199 3 года назад

What does “knocked back a bag” mean?

@Purseonfleek 3 года назад

Term means: Offered a elusive bag ( b/K/C) but didn't accept it

@reinanieves2639 3 года назад

👍🏼

@elizabethandrews4199 3 года назад

I have a gold Birkin 30 but mine is epsom and mine does not have those little cracks. I think it is a flaw and absolutely should not have had that. I think the edging coating was applied or formulated in the wrong temperature. I used to have custom bags made in China before I could afford real ones. That cracking would occur on the edge coatings because of the temperature of the working environment at different times of the year.

@Purseonfleek 3 года назад

the leather wasnt cracked but there was some lost colour inbetween the grains. could have been for a multitude of reasons as mentioned but still fixable for sure , the SA should have allowed the bag to go to paris for spa/assessment.

@Frau44 2 года назад

The exclusivity seems to be complete inability for the average person to walk in and purchase. I don’t understand their success in this climate of “inclusiveness”.