GOODBYE HERMES: My response to

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Today I share my opinion on the video that Mel from Purse on Fleek recently released on why she'll never shop at the Hermes Boutique in Sydney, Australia again.
Currently, Mel has re-uploaded the video, but had disabled comments.
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Опубликовано:

30 апр 2021

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Комментарии : 610

@heyyjanuary5256 3 года назад

This is the correct way to respond to Mel's video: with compassion. This video speaks volumes about your character. Well done! 🙌🙌🙌

@THECLOSETbyConnor 3 года назад

Thank you so much for that. I appreciate it 💙 welcome to my channel

@kristinamitchell5274 3 года назад

Yes this was very balanced and non-judgmental whilst still providing a personal perspective. I watched her video and felt that she was really emotional and frustrated. I did feel the HR and SA were overreacting and could’ve handled the situation differently but they could’ve also just outright banned her from the store. I agree she and the SA were not actually communicating well and I took away from it that the SA felt harassed and felt that she was only trying to work the system. You had a great point about social media as there have been a couple of you tubers try a wishlist strategy or even a walk-in strategy and be turned down.

@THECLOSETbyConnor 3 года назад

@@kristinamitchell5274 Thanks for your comment :) I appreciate you understanding my prospective and I'm glad its landed with the majority xx

@heddaszczepanski9210 2 года назад

Mel should really look at herself. She should take a lot of the blame! I do not feel sorry for her at all, she needs to grow up. The SA was only doing her job and she was very patient with her

@suzieq4vols593 3 года назад

The first time I ever saw an Hermes bag, it was in a movie. A lady came into a room and sat a tan Kelly bag down on a chair...and I fell in love. I had never heard of Hermes. Had no idea of what a Kelly bag was. I rewound and looked at that bag over and over, I loved the lines of the bag, the color, the richness, the handle, the little straps and flap on the front. Years later, by happenstance, I learned that Grace Kelly had a bag created for her and when I saw the picture, BAM! it was my bag! I, from a small town in Tennessee, looked up the closest Hermes store, and I drove to Atlanta. I walked my country self in and asked to see a Kelly bag in tan...and the whole store turned and looked at me like I had two heads and a tail...lol. Thankfully, a wonderfully kind SA took me to the side, and explained to me the exclusivity of Hermes bags, and told me they didn't have one in the store for me to see. Talk about disappointment! I was crushed! But then he took me on a tour of the store and spoke to me of the brand and the items and how they were made...and I fell in love with the scarves. I had never seen anything so beautiful and so fine as those scarves. I had to have one. So I saved my money, and I went back. That SA spent at least 2 hours pulling scarves and helping me make a decision, and I came home with an amazing piece of art. Over the 25 years since, I have bought many scarves in many states and countries, along with countless ties for my husband and son. I never did get that "tan" Kelly bag, lol. But, now that I have my son at the point of almost having his PhD, I may regain some "shoe and bag money", and revisit that dream, lol. Who knows, one of these days I may walk into a Hermes store in Paris or London, or Atlanta...and they will have one waiting, just for me.

@balqisyacoubi7159 3 года назад

Loved your comment 🥰🥰 I really hope you get that dream bag! Don’t give up

@alexandrasturrock2916 3 года назад

Wow, I love this!! 💕

@exploitedfight8081 3 года назад

Suzie, you should try your hand in writing, you are so good! I hope you'll get your dream bag sometime soon

@1rulenorules534 3 года назад

I hope you get your dream bag soon, your writing is lovely and you seem super sweet 💕

@Rachel57567 3 года назад

I hope you get your dream bag ❤️ I think the Hermes marketing strategy and treatment of customers is pathetic. Every human being is wonderful and unique in their own way, and a luxury brand made of soulless money has no right to decide who is worthy of holding what is essentially a very beautifully presented dead animal’s skin.

@em84c 3 года назад

I thought she was being too personal/overfamiliar. She would talk about what she did for Easter, planning to have a baby, her health... The SA would reply politely but not saying anything personal herself. But it seems most likely that they didn't offer her another "dream bag" because she sold the first one. Not to mention all the other Hermes items she sells.

@THECLOSETbyConnor 3 года назад

Yeah I totally get this point xx

@revilsdr 2 года назад

Her emails were psychotic that SA probably had had it with her. Everybody know the Hermes game they pick who gets what and the more desperate you are the least likely you are to get the items you want. It’s all quiet ridiculous for a purse.

@jeimarymartinezmartes4335 2 года назад

she didnt understand sales person is sales person not your friend.

@thelomylife 3 года назад

Mel sounded a bit crazy in that video. And the looooooooong emails! Oh my. No wonder the SA didn't want to deal with her anymore. Listening to her was so exhausting!!

@claudiakalkbrenner4148 3 года назад

When I see videos like this one, I’m really put off Hermès! If I’m going to spend that much money on a bag, the brand needs to service me, not the other way around! Luxury shopping should always come with luxury service!

@THECLOSETbyConnor 3 года назад

I 100% agree! I want the experience to be great and match the products I’m buying xx

@nikitaamerie 3 года назад

I agree, but they’re people with so much money they don’t know what to do with it and having a hurdle and a game play like Hermes is something that excites them because they might not get what they want when they want.

@idaborgelt8751 3 года назад

Well said, exactly what I was thinking!

@April_K75 3 года назад

EXACTLY! If I’m spending that much money, don’t make me feel like you’re doing me some kind of favor! No! Any kind of money spent wether it’s $1-1 million, it’ should come with courteous customer service, which seems almost non existent these days! It’s a shame that she was passed on from SA TO SA, and treated so poorly. And if she is spending a lot of money, and she clearly knows that she wants, why is she portrayed as the bad guy for voicing her wishlist? And why was she classified as some type of “threat” ? For questioning their method of sales?🤷🏻‍♀️🤦🏻‍♀️

@claudiakalkbrenner4148 3 года назад

@@April_K75 absolutely agree with you! Companies need to make it easier and pleasant for customers to spend their money, not the other way around! I’ve spent money in places that I really didn’t plan to buy from, because customer service was so good. I’ve also walked away empty handed from places I planned to buy from, because customer service was so poor!

@annwashington471 3 года назад

Hermes , also probably doesn't like the fact she sells not only the bags but the packaging as well.

@THECLOSETbyConnor 3 года назад

Good point too!

@AC1984LN 3 года назад

And not only the packaging, but knockoff Twillys etc...

@fashionandluxury101 3 года назад

@@AC1984LN really? Oh no

@thalia7104 3 года назад

@@AC1984LN But to be completely fair, since some people pointed that out (knockoff Twillys) in the comments under her video: She differentiates strictly in her description of the Twillys if it's from Hermès (authentic Hermès Twilly) or if they are "only" two Twillys (description doesn't mention any brand name). But I think it could be seen negatively (especially since you can't buy the packaging at Hermès (they say it on their website, it's in their FAQ 😉)) that she sells those boxes or ribbons on her website. If I would want to do this, I probably wouldn't link it to my RU-vid channel.

@AC1984LN 3 года назад

@@thalia7104 Absolutely agree that the Twillys are in no way being represented to be authentic Hermès. But it is the obvious copying in style and name. (Eg they are not labeled scarf, Bandeau or Mitzah). If that was a brand I was involved with or worked for I would have an issue with it. Especially when it is someone who loves the brand that is selling them. There are also very heavily “inspired” pieces on the site of other brands (Eg. Altered monogram or copies with no branding). This alone I think would be enough to give Hermès a lot of pause.

@trob9100 3 года назад

I seriously was not gonna spend 55 minutes of my life listening to that. This whole thing sounds like rich people problems.

@imFUNsized20 3 года назад

I watched the whole thing and I’m sorry but I had not an ounce of empathy for her. She sounds almost unhinged, it’s a purse after all and I hope I never get to the point of a material item making me feel that way.

@joemichael5155 3 года назад

I listened to it while I cleaned my house lol - She was off the rails. She was crying and all over the place for a freakin' bag!!! She sent lengthy emails with all of her requests that it probably overwhelmed the SA. Her whole 55 minute rant screamed entitlement. There is a reason she disabled comments.

@mamamalet 3 года назад

🤣🤣🤣🤣🤣

@lilcoffeebandit 3 года назад

she compared her experience of purchasing a luxury bag as to being "crucified". FFS. To have the *luxury* of having such a First World Problem. These kinds of people need to gain some perspective.

@lanagrey2180 3 года назад

I know it’s actually really sad that she’s so upset over a purse. Like there are sooooo many things I want to say to this girl! I get it when u have ur heart set on something and you can get it that sucks. But does she know how many ppl in this world who can’t even afford name brand let alone luxury bands. Or how many people who don’t have food tonight and they don’t even get as upset as her! Soooo many ppl in this world would love to have her money and have the problem of not getting a purse. I’m not saying she doesn’t have any other problems. But it’s just crazy and so hard to understand what it would be like to be so upset bc you didn’t get a purse NOT bc you can’t afford it but bc you just didn’t get the purse idk I’m not rich so I just don’t get it. I don’t think I was even this upset when I lost my job and I wasn’t sure if I was gonna loss my apt. Thank goodness for section 8!!! It’s sad that a lot of rich ppl are just clueless that a purse isn’t everything it’s just a purse. And not every rich person is materialistic. This is just crazy!

@JCMurray 3 года назад

Raise your argument not your voice, I love this. I need to write this down and save it for everyone to see

@THECLOSETbyConnor 3 года назад

😍😍😘😘

@juniorcasemiro 3 года назад

As a former SA from a luxury brand, I should say that we really DON’T CARE if it’s your 10th wedding anniversary, if you’re giving birth to your first child, if you’re surprising your beloved one, etc. Imagine getting huge emails from every client... it’s overwhelming. We don’t have time to sit and read through lengthy emails. We also don’t care how much you’ve spent in the store, there’s always people that have spent triple/quadruple the amount you had. Be nice, keep it simple, don’t act like you’re entitled to something. (Edited for grammar, English is not my first language 🌝)

@JeanClaudeCOCO 3 года назад

When you have to ask a sales associate for something or demand you have that insider access from a SA you’re not one of our client YET or client of the store YET. There are a number of reason why she’s not there yet: 1. New relationship with an SA (even if you had spent x amount when you change from one SA to another it takes time to rebuilt a personal relationship) unless you’re a client of the store, which is totally different from someone who walks in and buys RTW, BAG, Shoes in one day. When you’re a client of the associate we can attest for you to store management and doors will be open for you. When you’re a client of the store you have unlimited access to things many regular people walking in the doors won’t. There’s hierarchy inside luxury stores and it’s not for faint of heart. To gain access you have to be kind to the associate if they’re nice to you. Ask for them every visit, don’t deal with more then one person at a time. Don’t have to buy every time or ask for things, just know what you want, get it and leave hints of your likes and preferences we’ll reach out to you when we got the product or if we think you’ll like it. Comeback to them if you want to return or service the product. You’re appreciated because not everything will work out for you and we want to know what not to sell you again. It’s just how you building relationships and gain more access. Don’t stay too long and demand the person walk you through all the hand bags and RTW on the floor, it’s wasteful and overbearing. We have many other clients who are actually buying without even stepping foot in the store and spends even more money then you can imagine without a third of the endless demands and requests. She learnt the hard way, spent levels doesn’t always dictate how you’re treated and if you’ll gain access to any exclusive product for that matter. Relationships does more so then not. Sales associates are not your adversary, we’re there to be your guide and to show you the way so to speak.

@teamcedricdiggory 3 года назад

I’m not a sales associate but the things she were saying in the email were clearlyyyy TMI 😭

@mamamalet 3 года назад

@@teamcedricdiggory right!!!! When she was reading I was saying to myself I’m sorry but I really don’t care to be honest. Everybody has problems. But still I’m sorry for her

@mikaNmiyu 3 года назад

Her email of personal life calls passive aggressive .

@kkhaha 3 года назад

That doesn't qualify a SA to say it's an occupational threat. You choose to work as a SA. There are customers that are very chatty and love to share thier lives and build connections. Especially in hermes where there is no transparency regarding when and how they would offer you the chance to purchase a bag, everyone wants to have a good relationship with thier SA. It's not even about spending a lot, it's about no transparency at all. Yes there are always people spending more, but does that mean a customer cannot be curious about why other people that spent similar or even less are getting offered but she didnot? Is it illegal or something to wish to be fairly treated? Also, I am sick of SA acting like being a SA is more previliaged than others. You do not have the right to educate anyone. That's not professional. I am curious which luxury brand were you working with coz there is definately something wrong with the staff training and selection process.

@n4049 3 года назад

I'm sorry...what?!? Does anybody stop for a second to acknowledge how rediculas this whole matter is? It's one thing to appreciate admire and collect good quality beautiful luxury items but it's a completely different thing to loose your mind over it and get all frustrated like your life depends on it.

@AnnaCN78456 3 года назад

So true considering how the world is!!!

@lanagrey2180 3 года назад

Right! Like there are kids out there that don’t even have more then one outfit that they have to wear the same thing to school and I don’t think they even get as upset as her! It’s very sad!

@riakaur679 3 года назад

That's because she's a bag reseller and desparately need those bags to fulfil preorders she had

@mazinwonderland3077 3 года назад

@@lanagrey2180 Well said. People are dying from starvation, and people cry over designer bags. I do not mean to belittle anyone who loves designer items. I just have never seen the attraction.

@654ujala 3 года назад

Well said! I wholeheartedly agree! It was difficult for me to have compassion because I felt that she was overreacting to the whole situation. All I could think was the poor girl needs a good therapist not another bag!

@theeconcretecatwalk 3 года назад

Exactly !!! Preloved Hermes is where it's at for me. I don't have time to deal with games, shenanigans, or the foolery in the boutique.

@THECLOSETbyConnor 3 года назад

Exactly 🙅🏼

@theeconcretecatwalk 3 года назад

@@THECLOSETbyConnor 🙌🏾🤗

@martinezanamaria26 3 года назад

@@THECLOSETbyConnor this ☝️

@ilin4846 3 года назад

The issue is she resells hermes products (eg rodeo and twilly from what i've seen) on facebook groups for a profit and also sells hermes packaging on ebay. Reselling hermes products for a profit is against their sales terms and condition so yeh... I'm sure shes lovely and not agressive to the SA but the store would know shes a reseller and this may impact her chances on getting B/K/C

@THECLOSETbyConnor 3 года назад

Of course, I agree with this part!

@ilin4846 3 года назад

@@THECLOSETbyConnor and this is the main issue i have with purseonfleek's video - she never mentioned her frequent online reselling activities to her viewers and how this could be one of the BIG factor that have impacted her chance on getting her 'dream bag'. Maybe she didn't realise but in all honesty, if you are such a big fan and claims you know the ins and out of the house then you should know reselling products for a profit and selling their packaging is a big no no for ANY luxury brand, not just hermes. So in my personal opinion, she should feel lucky because her SA still offers her rodeos (just not her colour preferencr), picotin and roulis, they are high in demand products. But shes now selling the roulis on ebay for a higher price than retail! If the store and SA truly dont want her as a client, they would have sent her a reseller letter already and ban her from getting leather goods.

@THECLOSETbyConnor 3 года назад

@@ilin4846 look to be honest, I would hand been over the moon just getting the Birkin 30 etoupe GHW! Haha but each to their own, I totally get your point x

@weing5823 3 года назад

Agreed and good point 👍

@marimorgan1480 3 года назад

Seriously? No wonder why they acted that way.

@pumpkincraze 3 года назад

she is selling freebies, she nags her sa about a bag then sells it in a couple of months, of course she is blacklisted. they are her items she can do what she wants with them, then hermes will do what they want and won’t sell you a bag. her being an health and safety risk is a bit much, she never treatened anyone or cause a sceen in the boutique. but then are we getting the whole picture?

@sophiahaxton8369 3 года назад

What are freebies?

@catasrophieGrrl 3 года назад

I think they should have told her if they were never going to sell her a bag. I'm not a luxury buyer, I collect oddities, curiosities, and curios (Human skulls etc) which is another strange market. But just as a buyer of rarities, or in general, I think it's sad that they took her money, yet seemed like they'd never be selling her another bag.

@suzyq8777 3 года назад

I've watched Mel's video a couple of times and I have to say in parts she sounded very entitled. "If they're not going to offer Birkins or Kellys anymore, then don't take my money." While I feel bad for her since she seems in so much pain over this, Hermes doesn't OWE her a bag. She says she spends money there because she loves the House, so what's the issue? It sounds like she's expecting quid pro quo for her spending.

@Lafemmefutile 3 года назад

That’s why people go there - for exclusivity and luxury. The brand knows that and they cultivate that spirit. I would expect their customers to behave that way.

@alexandrasturrock2916 3 года назад

I felt she had absolutely no self awareness… I was cringing at the stuff she was putting in her emails. She even told the SA they were about to try and conceive!! 😲

@TailoredTakes 3 года назад

Yah that aspect was so contradictory to her assertion she wasn’t trying to push for linked selling. The fact that the SA and HR person both repeated that in their communication with her is just a nail in the coffin. Her actions and her intentions were painting a clear picture..

@loytoco 3 года назад

Hermès is a brand that sells bags, so they owe customers their products, that's the whole point. They have been offering Birkins to anybody during the last year, if you watch YT you can see plenty of videos of people that DO NOT scream esclusivity getting a Birkin or a Kelly. Let's regain perspective and see how ridiculous it is that people have to beg for buying a bag.

@heddaszczepanski9210 2 года назад

Exactly🤗

@NH-jm1ij 3 года назад

I do believe Mel is a sweet lady but when you buy an H bag, Hermes is looking for you to enjoy it for a very long time and even pass it on to your dearest (as for a Rolex). I understood she has resold her first bag (which obviously is her right) but is also reselling dust bags, ribbons, boxes??? This is definitely not the kind of customer Hermes is looking for and that explains her reputation was done at the boutique... Hermes won't sell to resellers but to clients and those should feel privileged and honoured by their unique craftsmanship. That is the H vision and they want their customers to embrace it.

@luxuryinModeration 3 года назад

What a nice video! Happy to hear you standing up for Mel, looking forward to watching the rest of your videos!

@THECLOSETbyConnor 3 года назад

Thanks so much ✨😍

@AnnaCN78456 3 года назад

I think the idolatry to these brands are ridiculous… the issue with Mel and others is the pure idolatry to these brands. They use it and they bare with this because it has a brand

@TheLuxuryHybrid 3 года назад

The lottery analogy was well put. I agree that she should not have been attacked personally. People hidden behind a keyboard are braver than how they are in real life. It’s disgraceful. I really appreciate your perspective and how fair you delivered your message.

@THECLOSETbyConnor 3 года назад

Thanks hun, I appreciate your feedback 💙 100% keyboard warriors are cowards

@c.m.7734 3 года назад

I love my luxury , but 0 interest in being treated this way by a brand. Go where you are treated well! It's such a turn off for me, can't imagine begging to be validated; especially when you are handing over your hard earned dollar. no thanks.

@THECLOSETbyConnor 3 года назад

I’m the same! I want to be treated well and feel welcomed 💙

@PhamNikita 3 года назад

We treat people well. You also do not need to beg to be validated

@shermrey 2 года назад

First time watching your videos. Love you already. Dramaless, understanding, and compassionate. Thank you for being you!! Keep it up!

@hayaglamazonluxe 3 года назад

Thank you for explaining about how hard it is to score at Hermes Sydney. This is helpful for those of us not in Australia to get an idea of the culture in Hermes Australia. A lot of those ''how to get hermes instore'' vids have incredible survivorship bias. Some people just get lucky but it does not mean they will score a quota bag the next time either.

@THECLOSETbyConnor 3 года назад

Exactly! I think context needed to be made for the non-Sydney shoppers! Thanks for much xx

@kgan4733 3 года назад

I don't think normally it would be the case. I guess it's just because recently the supply is very scarece. And the shipping around the world is very tight

@ameliarosescloset 3 года назад

I found your channel from this video and I’m happy I did, there was a balanced, reasoned response. I agree with a lot of what you said 💕

@THECLOSETbyConnor 3 года назад

Thank you very much! I found your Channel from my beautiful friend Dayle who references you in her videos! I'm now glued to your Channel haha x

@barbette1564 3 года назад

Thank you for your balanced approach and being willing to share. I like Mel's content and that was the first time I cringed a bit. I think some more time to process would have been a good idea. Regardless of what happened, Mel felt hurt and I would hope people could have empathy for her sadness. New subscriber here.

@THECLOSETbyConnor 3 года назад

Exactly! I’m glad we’re on the same page :) welcome and thanks for subscribing x

@missb1097 3 года назад

So happy to come across your channel! You are so well spoken and a pleasure to listen to. I think you presented this 100% correctly and look forward to more videos of yours:)

@THECLOSETbyConnor 3 года назад

Thank you so much! That’s really sweet of you to say ❤️❤️

@lordbacon4359 3 года назад

This is a great response video. I agree the emails were too long and I would find it overwhelming to see a long list of things. Confronting the SA about why she didn't get the pink bag in my opinion was probably the deal breaker for the SA.

@fashionandluxury101 3 года назад

I agree

@yuniversespeaks1098 3 года назад

@@hellscape552 she was reselling the Hermes bag and even the boxes/ ribbons on eBay previously given to her. Hermes doesn’t take reselling lightly

@em6933 3 года назад

I’m really an Hermes person , I think she might have come across demanding and selling the packaging to possible counterfeits wouldn’t help.

@Xiomigirl1 3 года назад

Woof... it reminds me of signing up with an MLM. There’s just no way, on this side of common sense, that I’d play the Hermès game.

@lisadgingersnaps9843 3 года назад

Amen! ...I find the whole thing baffling.

@TvNetJunkie 3 года назад

Amen. If I am ever in a position to get an Hermès I’d get one on the preloved market. Hassle free

@juliec6188 3 года назад

Great insight, empathy and commentary. I’ve always enjoyed Mel’s channel. I’m an H lover and collector myself- literally just discovered your channel and subscribed. Thanks so much!!😊😊

@THECLOSETbyConnor 3 года назад

Oh I’m so glad! Welcome to my channel! Would love to connect on Instagram too so I can lust over your collection x

@glendaplease971 3 года назад

I’ve been following this saga across various platforms for a bit and I haven’t really commented about it anywhere, but I think your take sums up some of my feelings well. Some of the commentary was out of pocket for sure, so thanks for being kind to Mel and supporting her, but also providing a balanced perspective. TBH, my biggest takeaway from this whole thing is: “this is why I don’t f*** with Hermès.” Kudos to those of your who love the brand, but this whole mystery thing, popularity contest vibe really turns me off.

@THECLOSETbyConnor 3 года назад

Thanks Glenda! I’m glad my video landed with so many people because I feel it was the most constructive way I could offer my opinion and help her in the process to. Welcome to my channel 💙💙

@fashionandluxury101 3 года назад

I’m not playing games with Hermès. She was too pushy and the emails was the last straw

@silkbuttons 3 года назад

Nothing to do with being pushy. Socio demographics for sure.

@katemiller7874 3 года назад

Sorry. A conversation would have been civilized thing to do.

@lunaart5440 3 года назад

Former SA for another luxury brand. If it’s known that a client is a reseller, the SA cannot sell to that client anymore because of company polices and that can lead to termination. And when she stated that she was clearly depressed for not getting a bag, this becomes a problem.

@mini0001 3 года назад

I just feel if you resell you cannot expect a bag 🤷🏻‍♀️ also I don’t think anyone likes to be so closely followed up on so I don’t blame that Hermès SA for wanting to sever ties. However Mel in no way deserves the awful attacks.

@AC1984LN 3 года назад

I feel as all the different requests that were emailed to the SA came across as her asking for items to search for the magic key that was going to unlock her dream bag. It was certainly overwhelming just to read them. I don’t think Hermès treatment was overly polite, but it is in line with what you come to expect from high end brands. Unfortunately treat ‘em mean keep ‘EM keen works. These bags would not be as coveted if they weren’t as strongly protected. Unfortunately the reselling and the contents of her EBay store are very much not in line with luxury house image. Samples, makeup decanting, knock off twillys, dust bags & shopping bags along with her RU-vid channel this is very likely to have contributed to her being blacklisted.

@hayaglamazonluxe 3 года назад

Treat em mean, keep 'em keen 🤷🏾‍♂️ You are spot on and this is Hermès exact strategy. It works in love & luxury.

@THECLOSETbyConnor 3 года назад

Yes I completely get your point! X

@hellscape552 3 года назад

@@hayaglamazonluxe it works until you get bored with it. I do not accept bs from any company anymore. Peace of mind worth far more than this madness. Luxury brands act as they could afford to lose customers. Well, good luck with that. I do understand their dynamics, I just do not agree with them and I refuse to sponsor it.

@n2ativebyn8ure83 3 года назад

@@hayaglamazonluxe I was just thinking this is no different then most people's tendency to fall for the ones who act like they could care less about being with us. Lots of other quality people/items out there and yet here we are chasing the ones who could care less about our efforts.

@aesinam 3 года назад

@@hellscape552 yes that's you but there are many others who don't think the way you do. Bare in mind also that this kind of behaviour doesn't happen in all Hermés stores all over the world.

@eliza448 3 года назад

So spot on! I totally agree with the point you made with Mel’s emails to the SA, if I received an email like that at my job it would have simply been put in the too hard basket! I also feel so much empathy for Mel and really do feel like it was a shit go from Hermès Sydney. I just thought we all understood the point you made about the ‘lottery’ on how Hermès allocates their bags? Also Mel being so active on the pre-loved market (both in buying and selling) probably diminished her chances. Loved this video & new sub here ☺️

@THECLOSETbyConnor 3 года назад

I’m so glad you get it! And I totally agree! Thanks for subscribing and welcome x

@silkbuttons 3 года назад

Too hard basket.,?! Lazy work ethic, gee, what do you do for a profession?.

@irairod5160 3 года назад

@@silkbuttons I think they meant TRYING too hard, not that one finds the task difficult.

@almaalcaraz7083 3 года назад

You made very smart points. My favorite is the "lotto" analogy coz that is the game Hermes plays and Mel just has to accept that. However, I still feel that Hermes is a bully and all the suckers who buy from them feed the bullying culture that Hermes lives off of. Wake up everyone. Let's put that luxury bully in its place --- back to the power of the consumer and not to the power of the brand.

@THECLOSETbyConnor 3 года назад

Yes I agree! The consumer ultimately should hold the power right? Welcome to my channel x

@erin3834 3 года назад

I love this. Especially your last point about Hermes not wanting to align themselves with her. Like you, I also didn’t like the arguments of people going so far as attacking Mel’s post partum depression and her appearance and so. Stick to the arguments of Hermes’ system. I like your objective arguments about this and you not once touched on Mel’s personal issues which is really commendable. This should have more views so show on every commenter in instagram, facebook, and the purse forum

@THECLOSETbyConnor 3 года назад

Hey Erin, thanks so much for your comment, I really appreciate it. Wether Mel is my friend of not, I think being nasty in life will always say more about you then the person you’re talking about. I’d hate to be the center of nastiness of a person or misuse my platform! If I would be hurt hearing the identical scenario about myself, chances are it’ll hurt them too! Welcome to my channel x

@RadhaThompson 3 года назад

I love this video! Such a great response and I do agree with your opinions, I do hope Mel finds peace after all of this

@THECLOSETbyConnor 3 года назад

Yes me too :)

@PatriciaKLM 3 года назад

Totally agree with you, Connor. The emails were overwhelming. Friendly but overly long and in a way, a little pushy with the mention of very personal predicaments and life events. I do feel though that the HR exaggerated by calling the situation an occupational/health hazard. That was unfair to her. Enjoyed hearing your reading of the situation and your experience with the house. x

@imFUNsized20 3 года назад

They were looking out for their employee after Mel had expressed being distressed and depressed about the process. I say good for HR as most the time companies tend to side with the customers no matter how out of line they are. The SA probably was extremely due to the emails and in her in store behavior. The woman lacks complete self awareness and boundaries.

@irairod5160 3 года назад

@@imFUNsized20 Totally agree---I would've been concerned that this lady, who did not have a clear idea of boundaries and appropriateness would've felt personally targeted/slighted/scorned and had tried to harm me.

@teri3131 3 года назад

I don't know who she is, her video was recommended, but as soon as she said her first SA treated her like a friend, etc...I had to roll my eyes...and my opinion of her went sideways quick. SAs are not there to be friends...they are there to sell a product. Doesn't matter if it's Hermes, Neiman Marcus or any retailer, they want your money. They dont care about your pregnancies, health issues and anniversaries. She needs to calm down...there are bigger issues in this world than her friend getting a bag before her.

@dvsdawl 3 года назад

I kind of get it though because she started to watch what other customers were offered etc and she crossed a line and made the SA feel like she was totally obsessive and it wasn’t appropriate anymore.

@beerachael 3 года назад

A Chanel SA once told me that they don’t like youtubers discussing their store experience, pointing out faulty items, wear and tear etc aka regular girls who happen to have a passion for luxury. Who they want are sophisticated clients who are quite private. The selling of packaging etc sends an impression that a brand like Hermes wants to distance itself from. It’s upsetting for her now but actually being cut off as it were might help her to lessen the obsessive aspect and focus on other things. I find it ironic that she critiqued LvloverCC returning a faulty bag but sees her communications with Hermes staff as appropriate.

@lemonymango 3 года назад

Omg wait she did what??

@hayaglamazonluxe 3 года назад

You make an excellent point here. I think they do want clients who are private but I also think Chanel in particular are keep tabs on bloggers and influencers and what they post online etc. You post from the store a lot and tag them they definitely will start watching you

@jifeak 3 года назад

And this is exactly why I don't like and won't buy new Chanel. The quality of their products is inverse to the price increases. Too many of their products have flaws and defects and they want people to keep quiet about basically being ripped off.

@virginnocence 2 года назад

I really adore the way you hold yourself and present your arguments. You are so composed, concise, and somehow still so compassionate

@THECLOSETbyConnor 2 года назад

Thank you so much xx

@Tierra_B 3 года назад

Really enjoyed your take on Mels video and your explanation on the Hermès experience... I did a response video because I delay so sad for her. She was so hurt. (Didn’t have all the facts about her nor the whole experience) saying that to say thank you for your video especially since you know her personally.💕

@THECLOSETbyConnor 3 года назад

Thank you so much! You’re very kind x

@TheRedCountess 3 года назад

I absolutely love the vibes you exude. Your perspective on the whole situation was absolutely fair and unbiased. I really appreciated how you went into detail about the wrongs of both parties without putting down any of them. Insta-subscribed. 💖

@THECLOSETbyConnor 3 года назад

Thank you so much for your comment 😍 I try to be fair and look at it from both sides! I look forward to interacting more ❤️

@pjfenix1 3 года назад

love the honesty in this vid! new to your videos but loving the vibe!

@Rattiya55 3 года назад

I waited for my black B25 for 2.5 years. I saw many people got it before me but I thought they were on the list before me. When I knew I spent 27,000€ ( included 3 handbags; gp 30, toolbox 26and Evelyne) I thought I spent too much there now so I stopped buying anything there ( for 2 years). I just waited patiently because I know many pp wants black b25 with ghw. Meanwhile I went shopping in another country. I told the new SA my story. I rebuilt my purchase history there. I got 2 of B30,C18, C 24, K25 and SO B25 from other boutique. I'm happy with the new boutique. I totally forgot about it. At the end I got my bag. They called me before Christmas that my bag has arrived. I had to laugh because I thought they might throw away my waiting list paper long ago. It is a proof that they still giving bag if you put your name on the list. When your time comes, you will get it.

@THECLOSETbyConnor 3 года назад

And you’re story isn’t uncommon at all! I’m glad you have a nice little collection too :) would love to see some pictures! Feel free to connect on Instagram x

@Rattiya55 3 года назад

@@THECLOSETbyConnor I'll dm you😉

@FromJenwithHope 3 года назад

Very well put. Thank you for doing this.

@babypiggee 3 года назад

So in the US, I have heard there’s a long waitlist for a B or K bag. I shopped at H store and spent over 8K on various items that I love in a span of 3 months. I was offered a K32 gold on gold and I was shocked that I was offered so quickly. My friend got offer a B without purchase history because someone else decline this bag. I guess timing is everything, and if you shop to buy things you love and not shop to acquire a quota bag would a better experience. If I were Mel, I’d have bought two pre-loved bags with the 27k cuz I can pick the colors that I want and have to wait over 5 years.

@THECLOSETbyConnor 3 года назад

Yep I completely agree 💙💙

@Skyebright1 3 года назад

Yeah I’d buy preloved as well

@yusun7040 3 года назад

Whatever she spends buying those items, she gets in back when she sells the bag so she never loses money. Clearly it is a story that a reseller got busted. Wanting to maintain a high end luxury channel without the actual money/lifestyle, she has to be smarter. This has happened to resellers in Europe who speaks language other English, when Hermes finds out, no more leather goods. Mel in Melbourne also says it is even hard for her to score a bag from Chadstone boutique and she is a genuine fan of the brand so she has turned to preloved market too.

@volleyrunner1193 3 года назад

Your video popped up on my feed. I subscribe to POF, and I did see her video and sent her a comment. I really enjoy and will continue to enjoy what she has to say and hope it is something positive and healthy for her. As for you, I am a new subbie of your channel. Your comments were very balanced and helpful to me and I’ve been with Hermes since 2015. I spend what I want with many luxury brands to maintain a curated lifestyle that works for me to include the preloved market. So thank you and I can’t wait to see more of you!

@THECLOSETbyConnor 3 года назад

Aw thank you! What a lovely comment! Hopefully I’m able to keep you entertained and provide some knowledge and laughter along the way 😍💙

@keodi1 3 года назад

Very Good analysis on the situation from your pint of view. I agree as well. I'm sad that she went through the hate comments.

@lharon1978 3 года назад

I’ve been an H customer for a long time, you’re on point with the high vs low commission items. No commission on holy grails, more on home, rtw and especially blings. I have a strong feeling that she went down in the list is because she sell her stuff. She became a reseller and H doesn’t like that.

@victoriagrygorovska5930 2 года назад

Maybe it differs from country to country, but there's no commission for SA in my country, there are bonuses if the team makes the $ target.

@Shanycole 3 года назад

GM! I watched Mel’s video and I thought it was real. I hate she got so much hate and took the video down. We need this types of videos. We can just do unboxings, reviews, WIMB. etc. I think her emotions were poured into her emails there definitely was a miscommunication but I don’t think it was a work safety issue. That part was to much! I’ve only started shopping at Hermès and like the brand but I not interested in being friends with a SA just to get a item. You should never let someone have that much control over you and what you choose to spend your money on. I love your video as it was rationale, funny, and honest. New subbie. Looking for more videos like this in future.

@THECLOSETbyConnor 3 года назад

Agreed! Thanks so much and welcome to my Channel x

@Skyebright1 3 года назад

Yeah I think she saw the relationship with her SA as closer than it was, and the SA saw it as a basic business relationship

@marimorgan1480 3 года назад

I agree! There definitely was a disconnect. Maybe the SA felt pressured seeing the want list at the bottom of the email all the time

@toddscal19 3 года назад

dude she was intense and asked EVERY email for the new stuff. She emailed again and again and again for the same thing - knowing they don''t have it, then creepily looked after another persons bag. It's not about her not being a good person, she's absolutely sweet, but when the luxury brands notice that you're just a purse obsessed individual, seemingly reading all of those purse blogs and just being obsessive they do try and steer clear of you. People need to stop being so obsessed. It's odd.

@Lushleah1988 3 года назад

Mel also did a video a year ago with her worse luxury purchases. Two of hermes products are on there, and I think your right in saying people will watch her videos. She does seem very critical and obviously hermes is not going to like that. She seems a nice girl, but also very demanding. She clearly has a lot of money and enjoys your designer brands etc. But ultimately there is so much more going on in the world other than buying a hermes bag. She doesn’t need to get upset about it, but I think she’s a bit of princess in that respect. I can imagine there was good and bad points on both sides, for hermes to ring her and say she’s OH hazard is awful and it’s clear she isn’t but I can see that she’s very pushy and also you can see she feels entitled.

@DaylesAddiction 3 года назад

Very objective, so happy to hear you stick up for Mel and the hideous behaviour around her video, great to hear your insider knowledge too!

@THECLOSETbyConnor 3 года назад

Thanks Beautiful! Yes, we all have to stick up for our fellow you tubers! I think your first Hermès bag is coming soon 😂😂

@LoveJahLove 3 года назад

Have never watched your channel before. Just came across it now with this particular video… and this video alone makes me want to subscribe! Official new subie here. Such a compassionate, unbiased take on it all. 💕

@THECLOSETbyConnor 3 года назад

Aw thank you so much! Welcome to my channel 🥰🥰

@xz3024 3 года назад

This is my first time opening a video of yours, and when I saw your face, I thought "Oh, a kid". But then you start talking and I was so surprised that someone so young could be so wise and gentle. Congratulations!

@THECLOSETbyConnor 3 года назад

Thank you so much 🥰

@notreallyhome 3 года назад

have shopped at hermes for a very long time, I promise it comes down to 2 things - your relationship with your SA and your store (the SA's will share/trade items) and your genuine appreciation and knowledge of the brand - tbh, my SA knew better than I did what I would love, it was great and never would have ever wrote emails but we all have different personalities - the store locations do matter as well, going to NYC vs.a smaller store, the small store wins every time and the vibe is quite different feel bad people were mean, that's just childish but this is the internet 2021 and part of the deal but no doubt upsetting - her emails were beyond and demanding and H frowns on reselling hence between the two that was the problem great video! thx!

@THECLOSETbyConnor 3 года назад

You share some valid points :) thanks so much for watching 💙💙

@katemiller7874 3 года назад

They all frown on reselling. They are creating this problem on their own making the bags not accessible.

@bougiestocklvrdoc2470 3 года назад

Well stated. I really feel for Mel because she truly is so passionate about the brand. I’ve been watching her videos for months and rely on her as my guru for all things Hermès. I do think Hermès had no plans of selling her a new bag, but they would happily let her continue to spend loads of money. I’m sure they also didn’t like the fact that she was constantly buying and selling their products. I personally have no time for fake friend relationships with an SA who is really just doing their job to sell me stuff. The preloved route works best for me. I get what I want with no drama and lost time “befriending” a SA. I keep my personal business to myself, the SA doesn’t need to know when I’m planning to get pregnant (they probably don’t care either 😂). I hope people can be more considerate of Mel’s feelings and not send such mean comments. There’s no need for this. I also hope that Mel takes a break from the brand for a little bit and does some self reflection. Just my thoughts on the matter. 😉

@THECLOSETbyConnor 3 года назад

Yep I completely agree with you too 😍 thanks for watching xx

@Skyebright1 3 года назад

I think she saw the relationship with her SA as stronger than it really was, and that she could send personal emails to the SA’s work email

@dragamboazulinqiacupuntura122 3 года назад

I loved this video. I agree the fact that she was so open about hermes quota bags and asked her sa so directly vs the brand being so hush hush they don't want that so they were not giving her a bag for her to talk about.

@thebrazilianguy3957 3 года назад

That video of the girl, Mel? She was freaking out, and that’s the thing that I don’t want from a costumer that’s gonna represent my brand if i were Hermès, she’s entitled in this situation, she was willing for something counting every penny she spent in the boutique to qualify her and that’s so sad… The comparison thing to me was the last drop. Hermès costumer are everything but desperate and comparable, this is the opposite of their branding game, Hermès love chill people, I never went for a “ dream bag” and got everything I wanted within weeks, and wasn’t anything crazy, straight forward…Someone that confuses been friendly with been friends with that pushy emails not gonna get anything from Hermès, sorry.

@irmalanaro1261 3 года назад

Thanks for sharing and having her back...Yes, I diffinitely think she was misunderstood...

@TheJalebe73 3 года назад

You are so kind and compassionate ❤️

@THECLOSETbyConnor 3 года назад

Aw thank you so much 😍😍

@r_r608 3 года назад

Who resells packaging?!! She spends so much money on luxury goods only to recover a minute fraction of it by selling packaging. Ridiculous. Never liked the self righteous vibe she often exuded in her videos. Hope she learns to be more humble from this bitter experience.

@silkbuttons 3 года назад

How would they know though.? They’re not following her like you

@tomweisser6203 3 года назад

@@silkbuttons don't think for a minute that H, the Store Manager or SAs aren't looking. Brand management is a huge part of any companies overhead and the more exclusive the more tightly it is monitored and controlled.

@catnip4587 3 года назад

Selling dust bags and boxes very common on EBay.

@arias839 3 года назад

She is so rude if you don’t agree with her. You know the comment she left for me “it’s disgusting to be sharing the same air as you”. She’s pathetic and sick

@SueRosalie 2 года назад

@@arias839 I think she has a lot of problems and I hope she doesn't go ahead and have a baby.

@emeraldcityluxe 3 года назад

Well said -- I actually discovered your channel after seeing Mel's. I think your assessment is spot on and very kind. I totally agree with you and bonus, found a new favorite channel to subscribe to! :)

@THECLOSETbyConnor 3 года назад

Aw thanks so much! Welcome ❤️❤️😍😍

@britpage69 3 года назад

Well said! Love the video and you 😘

@THECLOSETbyConnor 3 года назад

Thank you beautiful x

@ThatsLuxe 3 года назад

Lovely video. This was a great response to her video! I love her and I love you. So so sad that this has happened; but everything happens for a reason! People will just keep on trolling and will just be whatever they want to be. This was constructive and honest. Thank you Connor! 😍

@irairod5160 3 года назад

You were very sensitive and measured, yet very honest explaining your views. Well done!

@melikeetoo 3 года назад

How lovely to find your channel! I felt the same way when reading the emails she sent her SA. If I were an SA I would feel dread receiving emails of that nature. With the trolling, I really genuinely believe her video went viral and she was subjected to a new audience, not the usual luxe community commentary. Regardless cruelty isn’t necessary, but perspective is necessary. Really enjoyed your video.

@THECLOSETbyConnor 3 года назад

I’m glad you found my Channel too! Hopefully you’ll consider subscribing :) Yes I completely agree. Especially about the part with her new audience x

@rosealcidobeauty2133 3 года назад

My opinion on her video, Purse on Fleek, is that Hermes is Hermes because of what they do, be it a hard to get bag, bags only for the chosen few and that they play a game of hard to get. Honestly, I will not even waste my time and hard earned money or not a hard earned money, chasing Hermes. It is just me. I will buy where my money is appreciated and will not chase something if I have to have a hard time chasing it. Or maybe people love the chase of it and it gives them importance. Your comment is so honest by the way, and I love your honesty. You are authentic and I like you in that. You rock.

@h-lover7158 3 года назад

This is the exact rand right response (type of video) on the whole "Mel-Hermes' gate. Loved it!

@kaekaerodoon2770 3 года назад

I don't have an SA ..... every time ( I'm not a big spender ) I visited the Sydney Boutique I just get assisted by any SA that is available at the time which is fine by me. I was offered a bag and I think I was just lucky .......

@THECLOSETbyConnor 3 года назад

Exactly! There’s no rhyme or reason sometimes! Glad you were able to get a bag. Would love to know what you go too! X

@alexagallagher710 3 года назад

The S.A.DID THE RIGHT THING TALKING TO HR .... She was mad someone else got a bag not knowing how long they waited of money sent , I WAS EMBARRASSED FOR HER when hearing her emails I love Mel and would not try to make her feel bad but yeah ..

@siyrean 3 года назад

so you found her emails threatening?

@irairod5160 3 года назад

@@siyrean I don't believe she meant the emails or conversations to imply any threat, but I would've gone to HR myself and explained that "I have a client that seems too personally invested, too obsessed, and frankly, a little off kilter", and now that she's expressed she feels slighted, scorned, spurned--by me, the store, and/or the brand--I fear for my safety. A lot of people snap when they experience disappointment or feel personally depreciated---that's why we see servers who get shot because they gave the wrong change back, medical receptionists who get stabbed because the wait was too long, bosses who get murdered by disgruntled employees, coaches who get poisoned by parents whose children were not chosen for the team or the play they tried for. I would've been very concerned about this woman not understanding boundaries, not realizing that as a sales person, it is completely inappropriate of a client of mine to share that she and her husband are trying for a baby, or dealing with cancer, or recovering from the flu, or any of the other million of private details she gave in those emails as a way to garner favor. And that conversation implying "I know you gave a bag to that other woman---when I was MORE deserving of it..." would've concerned me. In another context, those emails would've been perceived as stalking. I would've been very scared of a client who does not seem very grounded in reality feeling rejected and taking it out on me.

@Katalb7 3 года назад

I don‘t know you and I‘ve never watched a video of you before but you seem to be a very nice guy and you addressed this topic in the most correct and construtive way possible! 🏆

@THECLOSETbyConnor 3 года назад

Aw thank you so much ❤️❤️

@tedilearnstoluxe8679 3 года назад

You are so on point. I have so much to say about her video but I guess this is the best way to react so as not to make a bigger fuss. As far as I know, Hermes is the most elusive one and I did not expect her not to know that practice. The HR was right tho, there’s no waitlist but wishlist. In the store tho, the manager decides who to give bags to, could be to VIPs or newbies. Comparing Hermes to other brands didn’t help her case at all. 😟

@dolledupbyj 3 года назад

This was super informative and constructive!

@amyqueenofdiamonds 3 года назад

Great response video Connor!

@bellandpearls602 3 года назад

Really great objective view on the situation. I do feel bad for how she was treated in the comments. Some of the things were just a personal attacks. But it’s also great how you examples it from Hermès side of things too!

@THECLOSETbyConnor 3 года назад

Thanks you 💙💙

@carolinenyc293 3 года назад

HI! Just found your channel by chance since I was so curious on whats happened with Mel (Purseonfleek) Sad what happened to her bur you have very valid points The way she talked about Hermes and her disdain on not getting the bag of her dreams and her long emails to her SA warrants her being blacklisted for sure You are so right though, they are a high fashion luxury brand and Hermes clearly doesnt need any bad press nor a youtuber who constantly whines about them online! She might as well fly out to Paris at Saint Honore' and get her bags there at cheaper prices! Love your content! XO!

@THECLOSETbyConnor 3 года назад

Thanks for your comment :) hopefully I can keep you entertained 😇😇

@silkbuttons 3 года назад

That shldnt black list you!!!! You think if she was an A lister they’d blacklist her.? Or someone from a wealthy area in Sydney?

@lollycat19 3 года назад

I am a regular customer at Sydney Store and I do email my SA sometimes. But i will only ask my SA once with a bag I wish. Also There are so many people spent more than what I spent at store. There is no I should get a bag or should not. It all depends on how the SA can maximize her sales

@sandrametcalfe7483 3 года назад

I like your assessment of what happened. You were very kind and fair.

@elizabethandrews4199 3 года назад

She should leave it up and turn off comments or hire someone to delete personal attack comments. This would be the best revenge on HERMES.

@agentbagreviews 3 года назад

I just checked, and it looks like she did turn the comments off. She must have just done it.

@katemiller7874 3 года назад

Right on Libby.

@tpm9949 3 года назад

👏🏼👏🏼 great objective commentary on her video. I watched her video and had the same reaction.

@THECLOSETbyConnor 3 года назад

Thanks so much for your support x

@suzyq8777 3 года назад

The amount you need to spend to get a bag is crazy! The thing is if you take the money you would spend in the store to be offered a bag and go pre-loved, you'll probably spend less anyway.

@andreaarchambeau9499 3 года назад

Well expressed. You’re a good friend.

@maddijaco2612 3 года назад

The SA should have asked her to summarize her requests. It would be overwhelming for any SA to read such a long personal email. it was almost like emotionally bullying the SA to give her a bag because of her big events in life. The HR was WRONG to call her and the store manager could have handled it properly by inviting Mel to the store and personally assist her with all her multiple requests. BAD customer service on Hermes's part. However, Mel has onsold some Bags she acquired in the 5 years shed become a customer. Hermes dont like onsellers. BUT at the end of the day Mel is still a customer who spent money on the brand. SHame on Hermes Sydney to treat her with ZERO compassion.

@THECLOSETbyConnor 3 года назад

Thank you for your comment xx

@free2bgloria 2 года назад

I don’t think she was trying to bully them with requests- I think she was just trying to explain to her why it was important to her. Honestly all I see is a luxury brand taking advantage of people.

@Winterz54321 2 года назад

I agree... I think she was just trying to give way too much info in those emails. In her mind it all made sense and came together easy to understand but to anyone else the emails looked so overwhelming. I think she was polite in them but it was too much. I wish someone from Hermès would have just explained that to her.. how better to go about all of it before it turned into a big mess. And they most certainly handled it wrong... she in no way “deserved” that.

@justjuliejohnston 3 года назад

Love your ‘need money for Birkins’ sign!!

@THECLOSETbyConnor 3 года назад

Thank you! I got it custom made and it just arrived 😍😍

@Skyebright1 3 года назад

@@THECLOSETbyConnor I like the elephant as well ;)

@ThePurseCurse 3 года назад

That’s so amazing😂 love it!

@bbabybchild5725 3 года назад

New subscriber here. I watched purseonfleek for a year but found the latest video very off putting and feel that you know what you are getting into when dealing with Hermès (have mini Kelly, mini Roulis, And Constance). It’s a choice to shop there ultimately and most shop without expectations. I think there is more going on there then disclosed in the video- the SA felt concerned enough to go to HR- these SA deal with very difficult customers so I feel there is more there than meets the eye. I appreciate your balanced take and look forward to watching your videos.

@THECLOSETbyConnor 3 года назад

Yes, I’m sure there’s more that comes with the story, but we can only go off what we know. I do agree with you though, the Hermès game is no mystery at this point haha. Glad you liked the video and welcome to my Channel :)

@totesgene 3 года назад

I watched her video and she seems a bit spoiled and completely out of control. If you look at it from an SA perspective, she was obnoxious in her constant lengthy emails and way too much information. Who gives a crap that it's her 5th wedding anniversary? I'm sorry, 5 years is absolutely no big deal. It's nothing. Most marriages last 5 years. 25 Years? Sure. 50 Years? Definitely. 5 Years? No. She's also lucky she can afford to spend $200k+ at Hermes and should think about that. I also don't think Hermes attacked her in any way. You have to look at it from the SA perspective (which you have in this video). If I was her SA I would go to HR too, because I wouldn't know how to deal with her. Sure she was friendly and polite in her email, but she was just obnoxious. How many times does she have to say she wants the Constance 18? Good grief. I also watched her response video and she's nasty to the people in her comments who disagree with her. She's obnoxious. I am unsubscribing to her channel. You though, are a joy!

@BajanBougie 3 года назад

Really nuanced and balanced commentary 💜

@THECLOSETbyConnor 3 года назад

Thank you 💙💙

@hayaglamazonluxe 3 года назад

Excellent video. It's great to hear an Australian response to this. I agree that a lot of comments on there eventually went off a tangent as you said and were attacking her. The (now closed) thread on TPF was personal and wild. I think people can give constructive critiques but personal attacks are wrong. I think it was a mixture of things but I think the straw that broke the camel's back was politely confronting the SA about the Rose Sakura quota bag that another client got it and she has been denied a quota bag for years. I think Mel's reselling of Hermes packaging, ribbons etc definitely put her on the radar of Hermes and I think they had her in their sights. The emails were way too long and I think they made the SA tense. Games are meant to be fun, it's not worth getting stressed over a quota bag. I hope Mel continues to film but just becomes more measured in her approach. I also think she will never be able to be offered a quota at Hermes Sydney as well. There is lots of chatter in FB groups that she is probably blacklisted for good at Hermes worldwide which is super sad.

@THECLOSETbyConnor 3 года назад

Hopefully she’s able to move on to something different x

@stevieg6418 3 года назад

She wonders why Hermes did want to sell to her when you obviously resell them on. You ask them for it then you sell them on. Make it make sense. She was desperate to keep on having them sell to her so you didn't have to shop preloves and not make any money reselling them. The whole reason why she didn't get your bag is they don't want to sell to someone who resells them on some pretext months down the line at an inflated price.

@imbaghappy 3 года назад

I agree with your thoughts on how everything just turned into such a bad situation for everyone involved. I too also felt the emails may have seemed pushy or demanding, maybe even overwhelming for the SA. The politeness of the SA just created an ongoing miscommunication on how each of them thought their client-SA relationship was going. Mel thought it was ok and the SA probably wasn’t too into it. I also read in the comments that the store manager has a hand in approving bag offers. Is it true? If yes, then the SM actually blocking her meant he just didn’t like her (maybe because of her social media presence). The world is small now and it’s a valid speculation as to how being a youtuber may have worked against her relationship with the store. All the other points (ex. her purchase history) are also valid assumptions, I think. I just thought having HR actually reach out to her with a lot of hostility leaves such a bad taste in your mouth. It’s like placing a restraining order against a customer and the whole situation was just handled poorly by the store. So unfortunate. It’s hard not to take anything like that personally. Anyway I’m rambling. Good, objective video and thanks for sharing.

@THECLOSETbyConnor 3 года назад

In Australia, yes I do believe the Store Manager has to approve each bag (BKC) to a client before being offered. This is what an SA has told me personally so that’s what I’m going off. Thanks for watching and welcome to my Channel 💙💙

@Skyebright1 3 года назад

Agree completely on the miscommunication between Mel and her SA

@keirra8091 3 года назад

Well done video, truly... And also very informative.

@bellemarie5820 3 года назад

A RU-vidr I love called Emma Anders got offered a birkin as her first purchase, and I think it was partly due to her being open and relaxed about it. Obviously I wasn’t there but I think it definitely helped her

@adelinadobrete9168 3 года назад

I think Emma's personality helped a lot - she comes across on her channel as being hilarious, relaxed and down to earth, the type of girl that clicks with everyone and everyone wants to be friends with. Including me 😂

@bellemarie5820 3 года назад

@@adelinadobrete9168 I completely agree, I can imagine it going down well, especially seeing as she was in the Paris store which I can imagine is always packed!

@hayaglamazonluxe 3 года назад

It's easier in the UK. The Australian stores are very hard

@bellemarie5820 3 года назад

@@hayaglamazonluxe I've heard that luxury brands in general can be quite tricky in Australia, is this the case?

@sarabera325 3 года назад

@@hayaglamazonluxe you would think if someone in Oz has enough money to afford a B/K but having that much of a hard time, at that point the person would just travel to the UK and France.

@melsdesignerdiaries 3 года назад

When you're comparing Mel to other people who " don't care about the brand and just want it for the status symbol", I mean everyone who buys hermes is for that 1 thing. Status symbol. If u say u love the brand so much and all its heritage etc and don't really care about the status symbol I feel that's being really hypocritical. There are tons of great leather bag makers out there with great craftsmanship. I mean if she wanted one purely for craftsmanship why not buy those more obscure brands? My point is I feel it's not fair to say that only she loves and appreciates the brand so much and that's why it's so unfair she couldn't get the bag and other people who u claim don't appreciate the brand gets bags so easily. If hermes prices fell and suddenly everyone had one and it was as attainable as coach do u think she'd still buy them ? Also what about all the other excellent crafted bags she got then sold quickly? That were not a k or b. I thought she appreciated the brand so much shouldn't she be keeping it ? why was she so stressed over not getting a k/b/c that are of course are the most recognisable bags from hermes ?

@cathhl2440 2 года назад

😐 Well… The thing is… social class goes beyond $$$. Hermes is very clear about who they want holding their bags. 😥 Even if I’m gifted with one, I won’t have the status to carry it. That’s the uncomfortable reality.

@alexandraf9556 3 года назад

I get that she is upset can be frustrated but let’s don’t forget we are talking about materials things. She shot herself in the feet by selling craps on eBay.. Don’t forget she was selling packages, samples and a lot of items she bought at the boutique including one of the bag she was offer. And it was not 3 years couple of months and make money on it. She has the right to do it but Hermès hate reseller if you are caught you are done. About her wish to have a bag I am the only to things giving 10 options is wrong and usually being put on the wish list isn’t like that. It look like she was just trying to have a bag. When I was trying to buy my first bag ( Paris) I was offer two very high demand bags but I refuse them because of the hardware, couple of days later I got exactly what I want it. I wasn’t just looking for a birkin/Kelly or Constance. The email with her SA was way too saying we are trying to have an other child, the Sakura confrontation. Mentioning her spending which was saying I bought all those pieces to get a bag. SA are doing theirs jobs they are not your friends or therapists. The fact that you spend 100 000€ doesn’t means that you will be offer a bag, having a good relationship with the boutique is key. Everyday SA have people’s asking for bags, so when you have a client how ask 80% of your interaction a bag it’s like irritating. For all those reasons she was blacklist and she got a call to make here understand she is no longueur welcome into the boutique. Hermès is a wonderful house, had a issue with a online package (blush) lost. Customer service is extremely busy so I talk about it to the directrice of my boutique.. She apologized and gave me the blush just like that even if I will get a refund at some point. Don’t thing many house will do that. When you watch her video in my opinion you can just say she did everything wrong and let’s be honest she will never get a bag in Australia. Xx

@eat.food.not.friends 6 месяцев назад

I am not in that "Hermes game", but I work in store, not a boutique, but it's also a type of store where you build something like relationship to your clients. I think it that situation, when it comes to a "wishlist", Hermes offers so many colours + a selection on hardware, you can't give your SA such a long "shopping list" of stuff you want just because you can't visit the shop very often. And then change stuff on the list, put stuff on and off the list.... You can't expect that they remember whats on that list, and watch out for your stuff the whole day. Espcially when you update your wishlist every month. I would imagine they want people to come in their shops to experience all that stuff for yourself. They want you to touch it, see it, feel it, and experience it, so that you end up buying more things. And if you have a wishlist, then make a choice! Choose that one or two items which are the most important to you. I would tell them if I would perfer a Birkin or a Kelly, with gold or ??? hardware, and what shape (sellier or retourne) and *_what range of colour_* instead of a specific colour! "I would like to buy a Birkin, retourne with gold hardware, in the colour range blue to grey." Thats it.

@Sandyluvstuff 3 года назад

Great response and being so objective. I love that neon sign in the background, so awesome! Where did you get it?

@shopgirl6273 3 года назад

I think for Mel to spend $27000 and not get a bag in just insane that kind of passion for bag sound like help might be needed and I do feel sad for her. .

@em84c 3 года назад

She was reselling Hermes items. I'd say that was why they didn't offer her another "dream bag". Maybe they should have told her that. Or would that break some sort of rule if they admitted that? Most likely they didn't tell her because she would stop shopping there if she had no hope.