Reducing Callbacks By Understanding The Heart and Mind of Becoming Thorough with Luke Peterson

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Join Luke Peterson, owner of Magnolia Home Comfort in Louisville, KY, as he shares invaluable insights on becoming a more thorough HVAC technician. In this enlightening presentation ''Reducing Callbacks By Understanding The Heart and Mind of Becoming Thorough'' from our 5th Annual HVAC/R Training Symposium, Luke explores:
The importance of thoroughness in HVAC work
Common hindrances to being thorough
How to cultivate the right mindset for excellence
Practical tips for improving efficiency and reducing callbacks
The impact of thoroughness on customer satisfaction and career fulfillment
Whether you're a seasoned pro or just starting in the field, Luke's experience and practical advice will help you elevate your HVAC game. Learn how to sharpen your skills, streamline your processes, and provide top-notch service to your customers.
#HVAC #HVACTraining #Thoroughness #TechnicianTips #HVACSchool
Buy your virtual tickets or learn more about the 5th Annual HVACR Training Symposium at hvacrschool.co....
Read all the tech tips, take the quizzes, and find our handy calculators at www.hvacrschoo... or the HVAC School Mobile App on the Google Play Store (hvacrschool.co...) or App Store (hvacrschool.co....

Опубликовано:

6 сен 2024

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Комментарии : 21

@andysantos8286 Месяц назад

Thank you for the class.

@kansascitychief4965 Месяц назад

Callbacks could be reduced by not slamming a technician with 6-8 calls a day, giving him actual time to go over each call top to bottom.

@Anthony-rp3qh Месяц назад

Agree with the slamming part! The combo of slamming a non veteran tech and also making them do sales… Im 24 years deep. I have weeks where i do up to 12 calls a day. Those are residential “find the issue and repair types”, no digging to sell stuff they don’t need. I prefer 8 or so calls a day because of the risk of burnout beyond that. I think with the proper training and LESS TO ZERO SALES PUSHING ON OUR DIAGNOSTIC TECHS, we can breed a new type of tech. This big companies have come on a bought the big boys around me and their techs are screwed. They’re forced to sell sell sell. End rant.

@digitald5851 Месяц назад

@Anthony-rp3qh Same story. 23 years. I drive 200 miles per day though, so it's 5-6 calls per day. I'm expected to present repair vs replace options for each client. Present maintenance agreement, present IAQ, roll out a carpet to work on, shoe covers etc. I do what's expected of me, but I havery a hard time believing a rookie could pull this off.

@odaine45 Месяц назад

Preach 🙏🏾🙏🏾🙏🏾

@jcgarcia1931 Месяц назад

Truer words never spoken... 3-4 calls per day translates to better techs making happy customers.

@jhardenvisualsllc6134 Месяц назад

My company don’t care… they will give you 14 and say you have unlimited overtime …

@YTsux24-7 Месяц назад

Callbacks are the best opportunity to retrieve the tools you left behind on the last visit.😎👍

@lorenzobrown3847 Месяц назад

Yes it is I left my drill and digital so many times

@garypoplin4599 Месяц назад

12:23 - I’ve been out of school many years and I still maintain a goal of learning 5 new words a week. It’s only Sunday and I’m already nearly half way them this week! Those are beautiful words, by the way. Thanks. 32:12 - Duck Butter? What’s that? Doesn’t sound like anything I’ll ever use on a walk-in. Eager to learn, though. 49:46 - Wow. I guess today’s the day for me to learn new terms! I think I got it from the context; but, I’d never heard the term _spif_ before.

@Barracuda48082 Месяц назад

Perishables are glues, tapes, soaps, sprays, drill bits, mapp and torch gases, CO2, Nitrogen, refrigerant cylinders, carbon or al kaline batteries, trash bags, wipes, hand sanitizers,.

@Barracuda48082 Месяц назад

In the US we are called Techs, in Canada, the same job is titled Mechanic.

@Barracuda48082 Месяц назад

Botton of evaporator is caked shut in a residential application, ( with dust, dirt), in a comercial application - greenery or growing environment evap coil - air flow - caked 100 % shut with mold growth between between fin rows.

@Barracuda48082 Месяц назад

My callbacks are by request..politness, professional performance and communication to customers, and job was completed .

@eastcoast186 Месяц назад

Thanks for the video

@hazendismukesjr.8319 Месяц назад

I went to machinest school and liked one class to get a certificate but was time for my son to go to college and I quit to let him be first and he graduated and I and he owed nothing which was great

@Barracuda48082 Месяц назад

Bryan. Where did you go ?

@Barracuda48082 Месяц назад

A temperature split is nice with recorded ambient inside, outside, pressures and superheat, subcooling the day it is comissioned, so should a return call come up, the data is on record and should be with the service tech heading back.