WOW, this video deserves tons of likes because the technician explains everything perfectly. I just replaced my screen by following all the steps to the T and put everything back together perfectly. Thank you so much for this video and many more.
Hi there, thanks for contacting! I understand that you need to know where is write protection screw. I will do my best to assist you. The bios screw is located to the left of the fan, it can be recognized by the fact that the copper circle it sits on is split in half "( )" vs "O". The screw connects the two halves, making the bios unwriteable. Binu - Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can replace the storage of your Chromebook. I will do my best to assist you. The storage on this unit is not replaceable. Binu_HP Social Media Tech Support
HP; I've just been given a HP Chromebook 11 G8 EE. I'd like to remove the "write protect" and install a far larger SSD hdd. Presently; my Chromebook has only been given access to Google-approved products. Your response is a determining factor in my choice of laptop.
+forandon behalfof HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
@@HPSupport - I wish to UPGRADE a Hewlett Packard Chromebook REPLACING a NON-H.P. - part with a both superior quality AND performance part as well as making a Hewlett Packard - branded Chromebook usable. As both my wi-fi access is intermittent and storage on my Chromebook limited; perhaps you'd like to offer a suitable alternative option?
@@that-gamer-kod5619 - How about if I change out the ssd? So far; I've just heard conflicting answers that haven't been much use: Apparently; CBs have fans except they apparently don't, write-protect screws are in my CB except apparently haven't been used since 2017... Any idea who I should believe?
9:45 - 10:06 Did you use some sort of heat to loosen the glue/tape on the bezel? If we use a non-metallic spudger like in the video on the inside of the bezel/screen the screen is easily damaged. Not a problem when replacing a broken screen but if you are troubleshooting and need to remove the bezel and the screen is not already broken, using the spudger like in the video has a high likelihood of breaking the screen. The bezels are delicate as well. Putting undue pressure or bends in the bezel causes breaks. Any suggestions for these issues?
It is quite natural that whatever material referenced has become less supple over time in use under prolonged exposure to the heated internal enclosure. It would be the only material not subject to change under guidance, it seems :-)
@@jerrybell3rd632 - Thanks! I think I got the idea because apparently some versions of the Chromebook DO have a fan. Anyway, thanks again. Oh, and manualslib.com need a manual for this model - They've got just about every other PC/laptop/notebook manual under the sun.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Darloyman Please perform recovery as mentioned here to fix the issue. 1. Shutdown the computer. 2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 3. Press F11 once for System Recovery. 4. Choose the Keyboard Layout. 5. Click on Troubleshoot. 6. Go to Recovery Manager and click on System Recovery. Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer.
Hi there, thanks for contacting HP Global Social Media Support! Thanks for sharing the information that helped you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+RonyGt The bios screw is located to the left of the fan, it can be recognized by the fact that the copper circle it sits on is split in half "( )" vs "O". The screw connects the two halves, making the bios unwriteable.
HP Support I unscrew that but it still says: WP able in the command in the navegator, when I enter the code mode ( Ctrl+Alt+T) then type shell/Sudo Sh/flasrom --wp-status, it says that its still able, I tried to unable it but it says error btw my cheomebook model is: HP Chromebook 11a g8
+Sofia Episodes 2 Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
+Mohab Amariyen Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
My Chromebook shutdown when unplug to charger, it only turns on when charged. I charged it already for hours but the issue is still there. What can I do? It is newly bought from US and delivered here in Philippines.
Hi Cess, thanks for contacting! I understand that you are experiencing a charging issue on your Chromebook. I will do my best to assist you. Try running battery test through crosh, click on the below link for battery test details: bit.ly/3e16NcB Binu - Social Media Tech Support
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu - Social Media Tech Support
Hi Ubogo, thanks for contacting! I understand that you need to know about replacing the SIM card. I will do my best to assist you. Checked the specification of your Chromebook and found that it does not support sim card. Binu - Social Media Tech Support
If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
