I've had terrible experience with their customer service. If you can even get a response you're doing better than most. Purchase knowing they basically don't have any warranty.
Complaint after complain after complaint about Renogy Customer Support and that damn company never fixes their problem. This is why I'll look elsewhere for anything solar or battery related, a company that doesn't fix their problems doesn't care about their problems and that's not the kind of company I want to support.
My Bluetooth packed up after 6 months, and trying to get Renogy UK to fix or replace is a complete nightmare. I won’t be touching Renogy again based on the customer service experience.
Stoked I found this. I have been going through same issue. I purchased mine June 28th, 2022. How about yours? I only used it on a couple trips. I was chasing my tail assuming it was me mainly b/c Renogy assured me it was not the battery. I put it storage mode and haven't used it since. I am curious if our manufacturing dates are close.
pretty close I don't remember exactly but my warranty was registered 7-22 id try the heat gun trick and watch the cell balance. if it cuts out early send it to them for testing don't bother sending screen shots and such let them test it
Hahahha enjoy your battery man! They sell another brand I ordered.and found out after the order.And before it was shipped I tried to cancel it.They emailed me a page from the manual.Duh! My neighbor has bought everything from them and hasn’t installed any of it yet on his big rv.I thought he knew better,hahhaa!
I don't think id buy another renogy product.. I went with them because I thought if I needed help, a bigger more popular brand would be the better choice..
I always had good experience with Renogy. But my latest battery failed. Using all their inverter, mppt charge controller and they still said it’s my fault for improper charging. I was able too get it back to turn on since it went into some kind of safe storage mode. Im gonna order the Epoch 460amp battery instead now.
It's a bummer to experience such poor quality when everyone touted them online as being so good. I've not had a problem with either of my chins batteries yet
460 Amp hours? How much is that going for? Sounds perfect I just installed a 12v minisplit AC that runs off the house batteries. Lasted about 4 hours on full blast with my 200ah bank
What heater are you using battery for? I have a diesel heater.Bat only gets punched from glow plug at startup then just fan while running.On high my 90ah wet cell dies over night on high.So a Li bat will run twice as long.Not seeing 3-4 days with any heater that I know of. Edit: Oh I checked yer channel out ,gas heater,nice! First dad fish,love it!
I was getting about a day and a half during winter before it errored out.. I'm excited to see how long it lasts now.. you are right.. 3-4 might be a stretch.. but I think it can def last 3 days.. I also scooped up a non bluetooth 100ah lithium that I added in so I have 200 AH right now. currently working on a 12v AC system that I can run while the motor is off in summer! I'm stoked.. thanks for watching I truly appreciate it
Honestly, this is the first negative review of Renogy I have found. In the UK we get so many customer support people from other countries it has become standard.
The first complaint you've heard about Renogy? There is a whole internet full of complaints about them, they just don't care to fix their Customer Support problem.
