Mike Nielsen - The screws you're referring to are most likely those that fasten the Rocker Springs to the base. See this video to learn more about how to properly attach them & fix them when they strip out and will not stay tight. ---> ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-syEFBysw8Ic.html
@pixielated2003 - There may be a problem with the chair. Or, it may simply be the way it's setup. See this video to learn more ------> ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-xxZ8Heyz2x8.html