I've bought many items from yourselves. Whatever it is, whether that be gloves, jackets or backpacks (think I have a backpack problem 😂) the service has always been wonderful, efficient and very professional. Keep up the great work and thank you.
My experience with all outdoor shop staff in every company from Cotswold Outdoor, to Blacks and more personal services like yourselves has been exemplary. Outdoor gear shop staff are a rare breed of enthusiastic and friendly people. At least to me. But i have two reasons why i always come to Trekitt first when i'm looking for gear. 1: is is the level of help you provide. Your customer services always go above and beyond when answering my questions. My only complaint is that you don't always have what i want. But who does? 2: Is the videos. You're informative, informal and friendly. And not too afraid to look a bit geeky and silly on occasion. Keep on doing what you're doing.
Your customer service is second to none. I've spoken to Kayleigh on more than one occasion (and not because of any fault of your own, but down to my stupidity I may add) and by the time the issue was resolved I felt like I should be sending her a Christmas card. Definitely my go to outdoor retailer.
Had quite a few purchases from yourselves lately, always delivered swiftly and any returns dealt with equally quickly, its almost always been the same day the courier tracking says its been delivered.
While there are always things to improve, lots of these reviews are customers needing to take responsibility for their part as in doing research or them coming to terms with the fact that not always things work exactly as you please. Personally, I work in an outdoor shop as well and couldn't be happier when the mask mandate was lifted it feels so good to do my work freely.
The refund system is a bit of an issue personally. Some people DO not have the extra money to pay twice while they wait for a refund to purchase again and unfortunately sometimes the item we need is then out of stock and the customer misses out twice. This happened to me. Saying that I have purchased from Trekkit and only ever experienced great service and very respectable staff.
I don't drive and have to catch 2 buses taking about 3.5hrs there and the same back... worth it every time. Book a couple of appointments a year to check on latest ranges or kit I need, and then can order online after as required, knowing things will fit and saving returns. (can't afford to spend my entire wages at once). Always found emailing customer service helpful even though they must be busy with queries on all sorts. I like the rewards scheme too. It's a much better experience overall than your average high street shop. Hence I'd spend 7 hrs of my day getting there and back. I've built great memories using kit I've bought from you, which is what it's all about really.
I congratulate you on this vlog, as this is something most would find confronting to deal with. I like the reviews as this helps me to make better decisions about the gear I use and wish to purchase. See you out there!
Having brought from you guys previously, returning items etc. service has been great. genuinely my go-to outdoor shop now and I hope to come down to the shop soon.
Trekitt are fantastic, really good service every time I’ve used them. I have got some really good kit from them that I use all the time. Whenever I have to return something, I send it signed for 1st class and on the occasions I’ve returned an item, they have returned it the day after I sent it, which is excellent. My only criticisms are that, whilst I do love the fact that they have non plastic packaging, the packaging does come on rather oversized brown bags, which could really be smaller and would benefit from having a return sealer that you could peal off and return without having to cover it in sellotape. Also Free Returns would be nice, like quite a few other companies offer, but I do understand that eats into profitability.
I've had a few orders from you guys including one return for an item that didn't fit. Yes your return policy could be clearer on purchase but it is awesome that you have identified that from feedback. You seem very customer orientated and proud of your business and staff at the same time. I don't mind waiting a few extra days for a return refund, or paying the postage either. Service has always been bang on with every order. I've learnt a lot from your videos and wiIl continue ordering with Trekitt by way of thanks for those alone.
I’ve purchased a lot of clothing and gear -quick delivery and good value and knowledgeable staff when inquiring about a specific product a prompt response was given ,
I'm a big fan of Trekitt - always great customer service, good range of quality products and competitive pricing. Whilst I was disappointed when you stopped doing free returns (as I often buy in multiple sizes when ordering online to ensure I can find the best fit, since sizing is always different between brands), I can understand this might be unsustainable for a small business. Perhaps a good alternative to requiring the customer to be fully responsible for any returns, would be to provide a returns service where customers can opt to buy a pre-paid returns label from you if they wish to return something. As you're no doubt aware, these return services (e.g. Hermes/Evri Drop-Off, Collect+, etc) normally allow customers to drop-off their packages at a convenient location (newsagents, convenience stores, post office, etc), and are often cheaper to use than Royal Mail - especially as (I assume) retailers can agree a cheaper price for a bulk quantity of pre-paid returns than an individual customer can ...so not only would it make the returns process easier for the customer, but hopefully a bit cheaper too.
Have bought quite a few items from Trekitt in the last couple of years and have always had the best experience with both the website and customer service. My number 1 supplier! Love your review videos too! Thanks for all your hard work and keep it up!
There is a fundamental reason why you guys get my custom and that is your commitment to customer service/satisfaction. That alongside your knowledge, videos and great range of outdoor products is why I am still and will continue to be a loyal Trekitt customer. Keep doing what you are doing. You can't please all the people all of the time but, you can certainly please the vast majority of us with the great service you provide.
Upfront and honest. Mental note to self: make sure to shop with Trekitt in future, I like the cut of their jib. And not least because their reviews will guide you to just what you need. Keep up the good work, guys - I appreciate it. 🌟👍🏻
This video is a hoot. People are a puzzle but your advice was spot on. Kudos for protecting staff and customers, even though restrictions have changed. I bought a tent from you, based on the great content you proved. The overview was in depth and informative and you offered the tent at a competitive price. I’ve used it once and it’ll be back out tomorrow. Many thanks!
One I've seen and heard a lot is about folk taking down jackets back because they were told it was waterproof and it wasn't, when what they were told is that the jacket has been made using a hydrophobic coating on the down filaments...they just don't understand the jargon.
We do try to explain that DWR's and hydrophobic treatments as separate entities to waterproof membranes, but understandably there occasionally is some confusion. We're working to make this clearer using a rating system - I can't give a timeframe on this though. Harry
@@trekitt I've actually stood behind a guy at a checkout who had a rab Microlight on and he was literally soaked to the skin when I told him that it would take ages to dry he replied, its ok mate it's waterproof??? 🤔🙄
Since having a number of awful online purchase experiences with both Go outdoors and Blacks I then used Trekkit. I have made a number of online purchases since then and all I can say is that from purchase to delivery they have been faultless. This includes returns, never a problem and a speedy refund. Great company, great service. Well done Trekkit!👍🏻
Great video- used your website recently to purchase a ME base layer; very pleased with the service. Intend to pay you a visit in the summer to buy new insulated coat for my upcoming Annapurna trip. Love your kit review videos; great job by all the team. Keep it up 👍
Love the fact that you put that last review into the thumbnail... Hoping they click onto the vid at some point? 😉 Great work as always, chaps. Always had magnificent service from you and you're one of the few businesses I actually feel proud to support
Always had great service from Trekkit. Recommend to everyone. Can't always be perfect but I appreciate the hard work to do your best as often as possible
Great honest video Paul ... and there's nothing wrong with fjällräven gear ... I have never been disappointed with G1000 when used appropriately... but I would just like to add that I have a skogso jacket ( G1000 light in main parts ) and a Greenland jacket with is the standard G1000, and that holds up better in a shower .... Keep up the good work. Alan 🙂
Good info as always. One idea with the footwear sizing would be to drop a link to the video as people are picking size advising them to check the video first. Then they have the option of watching the video and getting the right information before buying. If they skip the advice you can make a we told you so video next time. Just a thought
Oh goodness, people love to complain about things we all have no control or their own lack of research. The company I work for got a bad review because the national park we are by was closed for the season and we wouldn’t give them a free room for their inconvenience, even though they hadn’t pre-booked with us or anything . 🙄 Good on you for putting the safety of your staff and customers first! Love your videos. =]
Always happy to watch your reviews Paul. I wish you guys shipped to the EU, but I do understand why it is prohibitively expensive for SMEs in the UK to export to the EU post-Brexit. Over the years you guys have stocked some pretty unique products, that I wish I could have gotten my hands on, such as the all black Rab Neutrino with oversize pockets. Keep up the good work!
I've bought from you before and the customer service was great.I would definitely buy again (and sadly for my wallet, intend to do so imminently.) Love your videos.
Sadly, only had an opportunity to make a single purchase prior to COVID/termination of overseas shipping. Eagerly await the chance to shop with you again, Paul!
Love the channel and have had excellent service from your online shop; be it tents, sleeping bags or clothing. Someday I would love to visit the shop, but keep up the great work 👍🏻
Well all I can say is that I have only been to the shop on one occasion, when I visited Hereford a few years ago. Great service and that is why I continue to buy online from Trekitt. Sizing quality and fit has always been spot on and have never needed to return any clothing. Maybe I'm just lucky 😁 but as you say Paul, each customer should always do their research before buying. Trekitt will be my first option everytime.
Have to say my first couple of orders have received fantastic customer service. Sadly you can't please everyone. Keep up the videos and good work guys.
Fairplay to you there. Not many would do this. I find you have great reviews but a bit of an agenda to push certain brands which I understand as that's what you stock and I find I make my own mind up doing research. My girlfriend had the arcteryx norvan 2 off you in the sale recently and is delighted with your service though and I'll definitely keep an eye out. 👍
I don’t know if you’ve ever seen Prof Richard Dawkins reading his hate mail but you guys should follow that format, it’s hilarious. Must admit, I’ve never had an issue with your customer care, delivery or quality of products.
Really glad to hear you putting your staff's wellbeing first. It's a bonus that they also didn't have to deal with that selfish anti-mask creep! Had he bought something, he'd have probably still featured on this list complaining that his down jacket wasn't waterproof.
Totally agree with your comment of the person mentioned about having to wear a face covering, like you say not really a person you want in your store I don't blame you at all and it seems to me it's the kind of person I have to put up with daily in my line of work in transport. Shocking attitude. Other than that keep up the good work.
The Draconian and useless mask rules during the scamdemic were certainly senseless, and all about power control and fearmongering. I certainly never wore one ever, even though I travelled extensively and shopped everywhere. Trekkit's absurd rules during that period certainly were uncalled for, and saying that it was 'for safety' is a total joke!
Bought many items from trekitt online over the last 2 years, sent 2 items back (wrong size)100% my own fault. Most items had a sizeable discount. I have recommended trekitt, which is something i rarely do, so they must be good. Good show keep it up.
top film, cant please everyone. My experience from you is excellent but in my own retail environment, people want something for nothing and love using the word 'offended' as a catalyst for a freebie as opposed to understanding that as an individual you are trying your best to help. Thanks and good luck ATB Sel
From the title I thought it would be much worse, kinda like the "Celebrities read mean tweets about themselves" series. Some people had reasonable issues, even though they didn't understand how the internet works and that you aren't responsible for issues like discount codes from third party websites. Some people don't seem to know the difference as if they never had a Karen customer in their own job experience. Some of the issues were just absurd, like the "police state" guy, completely disconnected from reality and not understanding what it means to be responsible for the wellbeing and livelihood of other people. Makes me sad but also kinda curious WTF this person does for a living.
I notice you've taken a perfectly polite and intelligent comment down, which I felt strongly about as a customer rich or poor. It had some merit then? For sure there is censorship here on what is a democratic platform - I see no problem if our most valid views are expressed in a stable adult manner. I even gave credit where credit was due.
I'm not sure which comment you're referring to I'm afraid. Occasionally RU-vid can pop comments in the 'held for review' section, but I can't find it. We generally only remove comments if they're abusive, rude or spam. Harry
@@trekitt Oh, it was an observant comment that wasn't essentially in keeping with what's favorable. It referred to differentials, status, monied people and the tones received if you haven't the spending power - it was based on my legitimate experience with trekkit. Peace.
Have to say honestly you boot advice is common sense. If buying online you have to make a judgement and do a bit of research. Also every boot I’ve owned needed breaking in and I had blisters to start with, that’s life no one has the same feet. I also happen to be one of those weird people who can be a large or XL or even XXL in the different brands, again a bit of research
Well done for addressing this. You give a fantastic service and to be honest if they are complaining about yourselves then they will not be happy anywhere. Most of these arise from consumer ignorance….something which Trekitt are at the forefront of challenging with your excellent videos etc. I heartily endorse your comments re the “w***y camping shop one…some people you just don’t want about the place. Keep up the good work and never let the comparatively few ignorant assholes grind you down.
well i paused the video to read the comments and to be perfectly honest the people commenting are a waste of space and you are better of not having them as customers. some of the stuppidest comments and reasons for complaint i have ever seen. these people are obviously the weekend warrior bunch and a waste effort to deal with good on you for telling them to get bent. iv bought many times from you no issues great gear easy returns etc etc etc
