Retailers rethink self-checkout kiosks amid growing criticism

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Major retailers across the U.S. are rethinking their use of self-checkout kiosks as customers increasingly sound off on the technical hurdles and with new research showing the machines are also a prime opportunity for theft. NBC's Sam Brock reports for TODAY.
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#selfcheckout #shopping #debate

Опубликовано:

8 окт 2023

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Комментарии : 308

@yakovpetrovich7682 8 месяцев назад

Hire more humans, cut executive and ceo pay.

@nelcomargaming6612 3 месяца назад

Nope

@shub202 Месяц назад

For what? To form an union?!

@dd7694 25 дней назад

I only use self checkout will never shop where I have to interact with a cashier

@mitszub 8 месяцев назад

Self checkouts are great if you only have few items. Not when you have 3 or 4 hundred dollars worth a grocery! Why should I do someone else's job. It's not like I'm getting discount.

@user-gm3wc2bx5r 2 месяца назад

Dude. You missing out on free items. 300$ worth of stuff for half off. Hahaha. Everytime a young person is working the area. Should add, obviously we can't be charged criminally. Or otherwise they wouldn't be talking about doing away with self check outs. You completely missed out. I got a free fishing isle.

@shellysmith1037 8 месяцев назад

its awful. Today there was such a line. Things won't scan, people don't help. One lady just put down her purchases and left

@jfeeney100 8 месяцев назад

That's what it might take to stop self check out. When you leave a cart full of stuff, workers have to restock it, and there's no one to stick with the cost.

@dianam9028 8 месяцев назад

smart!@@jfeeney100

@crystalh450 4 месяца назад

Yeah, or they just won't care because your one in 100 people who like not having an extra person touch their groceries. This technology isn't going anywhere.

@joannemcmillan9201 3 месяца назад

Increased loss and customer dissatisfaction. And people leaving behind goods that need refrigeration or freezing. Asking a person to do a job for free. We shall see.

@crystalh450 3 месяца назад

@joannemcmillan9201 That is a big part of the reason I like places like Aldi. They remove the costs for bagging your groceries and bags and you provide your own. If you are going to do it anyway, then you may as well not pay more for a service you aren't getting.

@Lucysil1970 8 месяцев назад

I work at Target and so many people steal while using the self checkout. They scan the whole cart and then leave without paying. It happens every day.

@balares 8 месяцев назад

Good

@waynelynch3862 7 месяцев назад

Target ''Prices'' STEAL from customers 24/7. Walmart across the street, so it gets most of my shopping needs.

@MS-ns2pj 5 месяцев назад

We have that happen here sometimes. Do you not have LP in your store? My local Target has 4 self checkout machines and 1 attendant.

@waynelynch3862 5 месяцев назад

@@MS-ns2pj The set up at my Target is awful. Confusion on which machine to go to when in line & the 1 attendant is not much help in guiding shoppers. I complained for years about getting a 10 items or less line, but they never did. Instead they have 1-2 cashiers..Always understaffed. Thank goodness for self checkout. Walmart set-up (and machines) much easier.

@MS-ns2pj 5 месяцев назад

@@waynelynch3862 Hmm. I’m in a large metro area and so we have multiple Targets and Walmarts. The Walmart grocery stores are easier. I find that shoplifting at all of them is rampant. I’m a Sheriff’s Lieutenant.

@debbiebalnaves4842 8 месяцев назад

I hate self check out ! I don't get paid nor do I get a discount for doing my own scanning and bagging . And the fact that some store clerks ask to see your receipt when leaving to make sure you paid for it is a pain So I use a cashier . It's their job , to scan and bag they get paid for that .

@balares 8 месяцев назад

That's why i just remove some things from the bill, i better get compensated if i have to work.

@annaagiantritis3916 8 месяцев назад

People at the checkout shouldn't be bagging your shopping, YOU should be doing that. Stop being lazy.

@alainportant6412 8 месяцев назад

@@annaagiantritis3916 Bagging or no, it doesn't change the fact that they are offsetting their costs using my time.

@ObiWanConeObi 8 месяцев назад

@@alainportant6412so in this comment you're saying you don't like it and it takes up your time but in the above comment say they're rethinking self checkout because of "the blacks". So what is it then mate?

@ObiWanConeObi 8 месяцев назад

@@alainportant6412and if you are referring to aboriginals or black people in general why not go to back to wherever you think you came from. They were here long before anyone else haha

@user-js8sl9wi5y 8 месяцев назад

Gee, who could have predicted that having customers check out their own stuff would promote mistakes or theft? Nothing makes a process more efficient and consistent than having thousands of people do it separately. Duh!

@cazolinesmith 8 месяцев назад

Nope I do it efficiently & rarely need help, I have needed help in the last year at least. I don't steal & don't make mistakes. I even do scan go then walk out the door a couple of minutes later.

@alainportant6412 8 месяцев назад

There are no mistakes. It's just about the blacks.

@wigzzborz6759 6 месяцев назад

@@cazolinesmith who cares if you take pride on your self check out skills. Most of the ppl do not want to deal with that after working 8+ hours.

@franki3Ru550 6 месяцев назад

@@wigzzborz6759alot of people hate cashiers because there cranky and annoying. Self checkout avoids that old fashion crap

@mollkatless 3 месяца назад

@@wigzzborz6759 source!?

@melfarm9109 8 месяцев назад

Can't we just go back to the way it was a decade or two ago and have a choice? Mostly cashiers, and a few self-checkouts. Personally I loved that. Depending on the situation, I would use one or the other. And I think everyone else felt the same way.

@lorrainedempsey3320 8 месяцев назад

This always worked out. Companies always think the changes they make, are going to be great. Sometimes changes just stink.

@matthew9677 5 месяцев назад

For my vote

@pc6461 4 месяца назад

Agree. I love self checkout when I only have a few items but prefer going to a cashier when my basket is full. But if I had to pick one over the other I would actually choose self checkout.

@crystalh450 4 месяца назад

Perhaps, but I also kind of blame cashiers who keep complaining about not being paid enough. Cashiers don't always deserve to make $15 an hour, especially when they just haphazardly throw your purchases into a bag, but they want to demand more pay when it is just cheaper to replace them with a counter and kiosk. They are pricing themselves out of work. Personally, I like not having to deal with an extra person handling my groceries and when I do it, my groceries are packaged the way I want it.

@r.e.tucker3223 3 месяца назад

I didn't feel that way. If self-checkout was the only choice, I would stand there 'til someone came to assist. I think your suggestion is a good compromise, because it offers the option for those who do like it.

@Make_Me_A_Sandwhich 8 месяцев назад

I actually love the self check as an introvert lol

@9852323 5 месяцев назад

I'm an introvert and hate it. Sure i don't want to talk to anyone but it takes so long i don't want to be standing there all day nervously in a crowd and not only that but ill inevitably have to talk to someone anyway when the machine messes up or i buy something that requires I.D.

@charliedallachie3539 5 месяцев назад

@@9852323same, it’s rare that more than small talk is required. Some cashiers are introverted too

@Slla-th5vt 4 месяца назад

That is not introvert. That is social anxiety. And if you get stressed going to a cashier, you will need help.

@crystalh450 4 месяца назад

@@Slla-th5vtNo it isn't. There is a difference between not liking having to deal with other people and being afraid of the interaction. I am an introvert too and I don't like extra people touching my groceries unnecessarily. Also, no incompetent person is bagging my groceries poorly when I can easily just do it myself the right way at self check out. I also like not having someone ask me questions about what I am buying or why. I am not afraid of that interaction, but it also isn't anyone's business as to what I like to buy or not and I hate when the "small talk" they make just comes off as people being nosey. I will go to a cashier if it is faster, but my preference is not having to deal with other humans who are often less competent who think they deserve $15 an hour for an $8 an hour job. These demands are part of the reason that prices go up for everyone, including themselves and they only end up hurting the people whose wages don't increase because they already weren't making minimum wage and now they still have to make their dollars stretch further.

@Slla-th5vt 4 месяца назад

@@crystalh450 your description of behavior is not an introvert. An introvert is just someone who needs alone time to recharge and energnize. As opposed to an extrovert who energize through interaction with others. An introvert is not someone who hate social interaction as you are describing yourself. That is more of social anxiety. You think of social anxiety as "afraid of interaction" and think your averse of interaction as "dislike" as a form of greater control over the situation that gives you stress.

@dafunkystar 8 месяцев назад

Make Cashiers great again!

@Martehoffmann8 8 месяцев назад

Sometimes those Walmart cashiers are really incompetent tho. They’re always rude and slow.

@signout932 6 месяцев назад

agreed, retail workers in general but i know what it is like so i would rather not complain about them not that anything could happen, so in the end self serve is the go it is resources i need just making it as socially comfortable as possible

@paulmidgley8040 24 дня назад

You ever worked in a supermarket? The crap we have to put up with from nasty customers and rude management. We go there to work not put up with other people's bad attitudes and nasty comments and stupid questions. It's a very bad environment sometimes but we have to put up with it because its our job.

@wickedpainter 8 месяцев назад

I never use self check out !! I don't get a discount from the store for checking myself out.

@balares 8 месяцев назад

I am😊

@eobardthawne324 8 месяцев назад

You dont get a discount for walking through the store picking up your stuff either. If self check out was there from the start and they added cashiers now then you would be complaining about your freedom bring taken.

@elizebanarsee6767 7 месяцев назад

@@eobardthawne324you make no sense. One always had to walk through the store to find the items they wished to purchase! Unless you have/ had a personal shopper.

@eobardthawne324 7 месяцев назад

@@elizebanarsee6767 You're just not smart enough to understand the point. The point is that there complaining about the store making them check out themselves as if they're owed a cashier when they have to walk around the store themselves. If strores provided a service where they had someone walk around stores then people would be complaining about having to do their own shopping. People are only complaining because now they have to do something they never had to do before. The store doesn't owe them a cashier.

@lorrainedempsey3320 8 месяцев назад

I stopped shopping at my local Walmart store (Oswego Illinois), because, almost all registers are self check. If I wanted a job, I would get one. They only have one employee check out, when I asked, the checker was a new person, very slow. I waited in line a half hour. I won't be going back. Terrible management.

@melfarm9109 5 месяцев назад

You know that's exactly what people used to say when we started doing our own shopping. You've seen those old pictures of store clerks that would grab everything for you from the behind the counter, right? We're past that now, get over it.

@Martehoffmann8 8 месяцев назад

I always feel nervous at the self check out and I don’t even steal

@balares 8 месяцев назад

Just start stealing small stuff, you feel nervous anyway, give it at least a reason!

@M4tTh3w909 21 день назад

Cause they eye ball tf outta you. Some have you on tv attached to register.

@chrideefer 7 месяцев назад

Me: doesn’t put the item in the bagging area 0.3 seconds after scanning it Self-checkout: *P L E A S E W A I T , H E L P I S O N T H E W A Y*

@Hoovie9596 3 месяца назад

OMFG. I HATE THAT !

@goingaboutmyfathersbusines4359 6 месяцев назад

Self checkout should only be an option for shoppers with 10 items or less

@salyol7 8 месяцев назад

Not good anymore too many try to steal and often the same ones coming back shameful.Get rid of them.

@joellamoy3654 8 месяцев назад

I absolutely hate self check out . I'm always being told "Unexpected item in baggage area". Then I have to wait for a staff member to fix the issue. I also don't like that the machines film you while you shop, it's disconcerting to see your face looking at you. Last, I don't like that in certain stores you have to hold on to your receipt as it gets scann

@johnsonpaul1914 7 месяцев назад

Never ever use a card where you face is on a screen at the checkout. Do that once and they have instant facial recognition

@johncoons1666 7 месяцев назад

@johnsonpaul1914 Do you think you have privacy in this day and age?

@9852323 5 месяцев назад

Yeah if you know how to have privacy. @@johncoons1666

@melfarm9109 5 месяцев назад

Sounds like you haven't used a self checkout in a long time!! Out of the few different stores I use with self-checkout, none of them weigh the items anymore.

@Pink_143_6 8 месяцев назад

We all need to slow down. Get rid of self check outs.

@lillymccrae7857 8 месяцев назад

I love them because I do not want to deal with people

@stu9771 8 месяцев назад

Snap

@jonny-b4954 20 дней назад

That's a you problem though. They're not actually quicker. Half time you have to end up talking to someone anyways because they're unreliable. They increase theft. AND they get rid of jobs.. that people need, because you don't like people yet live... in society? Hah

@robertliick3275 8 месяцев назад

Self efficiency....its people that cause problems at self checkouts! Hate job loss but I use self checkout 100% of the time.

@me-pz5yi 8 месяцев назад

Exactly.

@SunSandandSurf 7 месяцев назад

That automation may be coming for your job one day! Karma.

@shaaronie 7 месяцев назад

@@SunSandandSurf It's coming sooner than people think. The money-addicted elite are bored with mega-mansions and yachts along with small islands. Soon want their own countries and continents and won't need all of us to serve them. People need to pick a side!

@laurice8056 8 месяцев назад

Getting rid of most of the self checkout machines is a good idea. Too many of them, and not enough cashiers when customers need them. Now if they can only get rid of the stupid “bag” tax!🙄

@3GenTXan 7 месяцев назад

Hate self-checkout. The machine always shuts down for me, and sometimes multiple times. I am then reminded why I wait in a longer line, for an employee to check out my entire basket, at one time, without multiple 5 minute waits for someone with a card to override whatever went wrong. Then let's talk about trying to wrestle and balance a cart-full of groceries, on a tiny tiny bagging area, or setting them all over the floor, while attempting to empty the cart, before adding back the bagged items. A few weeks ago, when forced through a self-checkout (there were no checkers when I went to get into line), I had the contents of a full basket strewn all over the floor, because I couldn't put them back into my still full grocery cart. It was embarrassing and a tripping hazard. Had I known that I was in for that nightmare experience, I would have shopped elsewhere. And I sure didn't get a discount for all of my checking and bagging...not even a "can we help you to your car" - which I always get from a cashier.

@haymaker710 5 месяцев назад

The last time a self checkout machine froze up on me I walked out and left all my items there.

@melfarm9109 5 месяцев назад

You're just not doing it right! First of all, don't pick a small self checkout! Maybe it's a location thing, but the stores I go to have options with the long belt. Also, you can leave things in your cart while you scan and bag things and put those bagged items in your cart with things that you haven't scanned yet. Totally normal and fine to do that. Never ever put things on the floor, gross! And it is unnecessary

@3GenTXan 5 месяцев назад

There were ONLY tiny kiosks - only large enough to carefully balance 2 to 3 items, and one tiny bagging area with 3 bags hanging on 3 teeny narrow shelves to bag and barely balance a very few checked items. Absolutely IMPOSSIBLE to put the checked bags anywhere but on the floor, as there was too much still to check through the basket. In hind sight, should have gotten a second basket, but as the whole situation was extremely hurried by a many people waiting, and "feeling" pressured to hurry, I didn't think of the basket. My husband and I were checking through as fast as we could possibly go. He checking, while I tried to bag and dig stuff out of the cart. It was a FULL FULL basket, as we were restocking that day, and we (and several other customers) should never have been forced through an option that is purposefully meant for speedy, minimal purchases. The store was entirely to blame for having no employees to check.

@gamingsfinest1 7 месяцев назад

I had the self checkout machine require the associate to enter her ID every time I scanned something! Apparently you have to scan it super slow or something. So annoying. Took 30 minutes to check out when it should have took 5 minutes

@JonathanB138 6 месяцев назад

I love self checkout. That's all I use at the grocery store. I don't go to Walmart unless I must. Even if I do go to Walmart, I still use self checkout.

@user-lh3tn1ch5z 8 месяцев назад

You think? What kind of research was done before we implemented them. I DO NOT USE THEM. I'm saving your job!!!

@MaJieMao 8 месяцев назад

Self checkout one item free for me, one item scanned for fee.

@johannamcguire7915 6 месяцев назад

😂😂😂

@jajsound 2 месяца назад

A recent MIT study put the average cost of a 4-station grocery check out station at $125,000 in install. Now Walmonster will remove them and and then what ? Dump them in the local Land-Fills ?

@jbar_85 2 месяца назад

Recently my Publix just installed I think 6 of them. It’s convenient for small amount of items but the lack of employees concerns more.

@gcanyon3114 3 месяца назад

I don’t get the complaints. Most of these stores offer both options, self check and regular. You can choose which one to use! Self check is fantastic if you’ve only got a few items.

@truckingpix 2 месяца назад

I love when there are 1 or 2 employees standing there watching me self checkout....

@CeruleanTalon1 2 месяца назад

I just watched one RU-vid video where Walmart was taking out all the self-service machines at a particular store, and putting back cashers. The interviewer only covered a few patrons that loved the self-checkout lane and didn't even bother to show any of the hundreds of people, myself included, that hated them. They are slow and if you run into any problem a worker has to show up (eventually) to help.

@Elijah1916_myhighway 4 месяца назад

Just got out of Walmart. All but 3 of the self checkouts were closed while the open cashiers had lines going into the clothing aisle.

@tastemakerguidie 6 месяцев назад

a pack of chewing gum and a high definition television shouldn't have the same receipt type issued after purchase ; envelope needed

@Iknowyoumadnow 8 месяцев назад

Walmart: hey let's just open up two lanes forcing them to use self checkouts to get used to the new norm Also Walmart: now let's close one side of the self checkouts forcing everybody to use the self checkouts on the opposite end......

@shannon6815 4 месяца назад

Self check out is meant for only a few items. There is literally like a 1X1.5 ft shelf to pit items to be scanned on but yet ppl will take a buggy full of crap to what was meant as an express like lane and it creates problems. Either put a convayor belt on those machines or those customers need to use the 1 cashier that is on duty lol

@sscoyote 4 дня назад

I never purchase a lot from Wal-Mart. Today it took 10 times longer to buy 3 items there. Goodbye efficiency.

@86GT11 3 месяца назад

I love selfcheckouts! Ive gotten $1000's of dollars of free stuff! THOUSANDS!!! I don't scan everything in the cart! Love it!!!

@alexclements5631 7 месяцев назад

Self-checkout is based on the company squeezing every dime they can for the shareholders! NOT CUSTOMER SERVICE! Customer service is the last thing on their agenda! The day of the sacker and carry out are long gone. This is on the customer not requiring the store to provide these services! I (not being quite about it) asked checkers if I get a 10% discount for checking my own products out , they just laughed. I told them , so I not only do not get a discount but it is costing checkers their jobs and livelihoods ! Of course they can’t express their views. People being people go through the self-checkout lines like cattle in the slaughter line. No questions asked! If people WOULD get in the checkers line 10 deep and then just walk out after a period of time when other checkers were not provided, the COMPANY may change their attitude!! When they say they want the customer to bring their own bags, the customer should tell the store manager, you want me to go somewhere else? It’s up to the CUSTOMER, it’s your money they want! There IS ANOTHER PLACE TO SHOP ! IMHO…

@paulmidgley8040 24 дня назад

Like everything else nowadays soulless, empty and just about profit. I work in a supermarket and the colleges on front end just seem to be disappearing. Greed, greed, greed.

@ablebaker1275 4 месяца назад

My local Walmarts closed all self checkout. I feel like I am suspected of stealing! Not happy!

@georgiepeach7894 8 месяцев назад

If you cannot give me a person to check out my purchases…then give me a large discount for what you would pay me to be an employee!

@balares 8 месяцев назад

Get 3, pay for 2, there's your discount.

@alliego2 4 месяца назад

The reason why people do self checkout is because Walmart has 30 lanes and only 2 of them are only ever in use 😂 even before kiosks, only 5 would be open.

@Tmack034 6 месяцев назад

Self checkout should be limited to ten items or less. They need to hire more human cashiers for larger purchases

@user-ff7er1zu5n 8 месяцев назад

I like self check out way way quicker. For me, ,way better than standing in line for 30 mins. but need to make them for 10 items are less, that would stop theft

@CatsPajamas23 8 месяцев назад

I find it interesting that a consumer would complain on behalf of retail store clerks about a retail store clerk or employees having to help a customer, like actually having to put a few items back that customers/patrons (you know, those idiots who shop at their place of employment who are the reason that they HAVE a job {that they didn't have to go to college for four+years for} ) decided they didn't want, as if the employees' time at their store is more valuable than the customers'! They're paid by the hour to facilitate sales and assist customers in purchasing the merchandise, including customer service, (returns, etc, ). 😅😅😅

@krisridge1985 8 месяцев назад

I think it's almost like the news is sponsored by WW or Coles. Crazy huh. And these reporters are reporting what managers are saying only....

@Ryan125y 2 месяца назад

Whenever I get an error on the machine, I tell the employee I was not trained on this model

@kerosenefire8988 6 месяцев назад

As a human with an actual brain, I love self checkout. Don’t want to deal with a low life ringing me out.

@clonejones7955 8 месяцев назад

Nobody is stealing from these in Canadian Walmart's because they have employees hovering over you while you check out.😂 Employees that could be manning a checkout.

@nogreatreset8506 5 месяцев назад

If the employees need to hover over you to see whether you are checking out the items an bagging them, maybe they should be the ones checking them up and bagging them in the first place.

@TUBESPECIFIC1 4 месяца назад

I noticed the past two weeks Walmarts in the Salt Lake metro area closed their self checkouts making people wait in line for unfriendly employees to slowly do their jobs. A Walmart employee told me theft is too high despite having employees and actual city police keeping a close eye. I believe it has more to do with inflation, economic downturn, and operating cost management.

@stargazer5073 5 месяцев назад

Huge theft problem in CALIFORNIA

@bkitteh6295 3 дня назад

@Lucysil1970 I wonder why some kind of alarm doesn't go off when there's no payment.. . like the alarm that goes off if the security tag from an item isn't removed.

@joellamoy3654 8 месяцев назад

Added to above. I dont like that your receipt is scanned on the way out

@MIkeKDBA 3 месяца назад

I love self checkout. There is never a line. I use the scan gun and it's always fast. And it helps keep prices down.

@waynelynch3862 7 месяцев назад

I LOVE Self Checkout! Except when shoppers with full carts clog up the machines. Go to a cashier if you dont like self checkout.

@emilyavery5970 5 месяцев назад

A lot of stores don't even have cashiers anymore.

@waynelynch3862 3 месяца назад

@@emilyavery5970 Still waiting

@echovibes 7 месяцев назад

self-checkout should be for 10 items or less...

@patrickwalsh2690 11 дней назад

I like self checkout because I can bag my items the way I want them in the bags!! I have only had to have an employee come over is for items that are restricted to age of the customer (certain cold meds) and other items. I have only had problems of item not found and this happened at both self checkout and with a cashier.

@davidlanham99 8 месяцев назад

They NEED an aisle for people with 4 or 5 items named Dave.

@mariearmstrong9185 4 месяца назад

If Im going to shop, unload, scan, bag, put groceries back in cart then I WANT A PAYCHECK WHEN I'M DONE!!

@user-qr7ee2cp4y 7 месяцев назад

Not using self checkout unless I get a discount for doing their work...

@orangecat5036 8 месяцев назад

My five-below store got rid of the self check-out's the employees; scan item's for you to make sure we put money in machines. lol

@jacobthompson6265 21 день назад

If companies would quit raising prices people would not be stealing

@RegenerativeHomes 8 месяцев назад

Cashiers make errors including when the scan does not match the posted sale amount. No way they can keep track of every item, but I can keep track of all of mine. I watch the price of each item on the screen, which is now hidden at the cashiers' checkouts. I am also quicker and I pack my bags so they don't damage items, and organize what goes into each bag. Unless you are elderly or disabled, self-check out is better.

@me-pz5yi 8 месяцев назад

Great points.

@panikk2 3 месяца назад

Most people who shop at Walmart are elderly or disabled

@RoyalKnightVIII 22 дня назад

So what you're saying is that you're very comfortable with giving the company a ton of free labor

@amb2745 8 месяцев назад

I think self-checkout needs some regulation regarding how many items you can bring into the self-checkout. Too many times at Wal-Mart, I'll see people with overfull carts using the self-checkout instead of going to an actual register with a human being. This makes the self checkout go slower because that person usually has the large bags of dog food, multiple cases of water or soda, large watermelon they can barely handle, etc. Self-checkout is good for about 10 items or less, but not for an overfilled cart of groceries. I personally don't have any issues with self-checkout when it comes to using one.

@frankservant5754 6 месяцев назад

That's another point. It should only be used for fast check-out

@ritasiavelis5952 8 месяцев назад

Never use them. Why am I not being paid to do the stores work

@johndoe-wv3nu 6 месяцев назад

I refuse to use self check out. I refuse to wait when there's only one cashier. I just leave my full cart.

@michaelw1665 2 месяца назад

Blaming all theft on self checkout is out of line. Companies refuse to put zero money into building this up. if company input wrong weight on anything, I have to wait for someone to show up. I remove scanned items into cart for more room. BOOM.. PLEASE WAIT. All stores where I live i see people rolling full carts out. They did NOT go through self checkout. Now everything at my Target is under lock for men. I ring bell and wait for 15 to 20 minutes. NO ONE shows up

@DUMPBOXUS 8 месяцев назад

I routinely find that general shoppers are too scatter brained to be trusted to use self checkout. They cant seem to follow simple screen tasks, and locate bar codes on their items in a reasonable amount of time.

@jfeeney100 8 месяцев назад

Then add 5 unruly kids, one drunken customer begging for change, no store employees to be found anywhere, and finally 500 angry customers trying to get you to hurry up. The hurrying up results in a lot more mistakes made by good people who are trying to get through this. It's a greedy cost saving trick that simply isn't working. I go straight to the single employee checkout line that is miles long, and just waste some time waiting. That's all you can do.

@sdlock83 7 месяцев назад

This is why you shop online and have the store associated consolidated your purchases so you can pick everything up when you arrive.

@9852323 5 месяцев назад

I prefer the way it used to be with mainly cashiers and a few self checkouts. Self checkout taking over as the sole option is just a hassle and frankly unacceptable.

@janesexerciselibrary3612 8 месяцев назад

It's OK for a few items, but normally it's quicker to go to the till with a human serving. So many items, in the UK, have to be ok'd by a staff member anyway, like medicine & alcohol.

@elcoquirivera4503 7 месяцев назад

I don’t go into stores anymore. I ship online or order pickup

@shaaronie 7 месяцев назад

You should be happy with the 15 minute cities that the elite have planned. Everything within reach, jobs, shops etc. You'll just need permission to leave it, but I hear the elites are planning nice prisons for us.

@stevencook7156 7 месяцев назад

Self check out is the dumbest idea! 🤨 I've always missed cashiers. I've always said: Self checkouts should offer a 10% discount for having me do there work for them!

@Kelly-ye6cv 6 месяцев назад

Is self checkout not a choice at the stores you go to?

@stevencook7156 6 месяцев назад

@@Kelly-ye6cv It is not a choice no. It is the only option. Most store in my area: walmart and target have no cashiers anymore. You have to beg them to put one live cashier. Or do it yourself.

@Kelly-ye6cv 6 месяцев назад

@@stevencook7156 Oh, that sucks. I'm in Washington state, stores here it's an option to use self checkout.

@wet-read 5 месяцев назад

The machines are installed to save the company money. Wanting, let alone expecting, a discount for using them is ludicrous.

@Decadence13666 5 месяцев назад

@@wet-readyou seem to think that people care about the company. I dont. The waltons of walmart make enough money as it is. I really dont care if thier shareholders ir whatever are doing well. They can give me a discount

@Hag591 Месяц назад

Like a news reporters blue shirt

@ShiningSakura 3 месяца назад

for 5 or less items its OK..... anything more than that and its horrible. Reaching over a giant cart to have nowhere to put the items till you scan them, the scanner sometimes scans an item again after picking it up to bag it, tiny area to bag at... need I say more. I hate it.

@user-ol7yc2lz9n 6 месяцев назад

five finger discount for a whole roast chicken ain't bad for making me work free for you

@user-qr7ee2cp4y 7 месяцев назад

Duh... too many people are stealing buy not correctly ringing their stuff up... who really thought this was a great idea?

@workstationmark4103 5 месяцев назад

They rip you off on specials

@bkitteh6295 3 дня назад

I don't steal & would be very, very annoyed if self-check disappeared.

@Stardust_7273 5 месяцев назад

I hate those machines, I won't use them. They never work; literally each time I tried to use one, I would get an error for no reason and an employee had to come over. Easier to just go through the normal checkout and have someone do it who is paid to do it.

@mikem4432 5 месяцев назад

Retailer wanted the customer to do the work they knew the odds of mistakes in checking out would occur.

@tomc.4860 5 месяцев назад

I never use self-checkout and I never will.

@gigih1210 8 месяцев назад

I absolutely LOVE self check out. Not only does it saves times... I can avoid a cashier fiddling with their hair or face , then touching my purchases. For the people who like dealing with a cashiers , they should continue sticking with the cashiers.

@bjvu9460 8 месяцев назад

lol. see you have a small mind or none. wonder how many hands that item you are complaining about a cashier touching has been through!!! if you think someone touching their face is you biggest problem then you have something else coming!! wonder how many customers touched that same item before you did and where those hands were before !!!

@gigih1210 8 месяцев назад

@@bjvu9460 ... evidently, your mind must be even smaller if you can't handle self check out.

@Ether_Sol 8 месяцев назад

You’ve never worked retail have you? Heard of supply chains? Your products went through A LOT of hands, just FYI.

@balares 8 месяцев назад

@@Ether_Soldon't bother, this person doesn't even understand what a warehouse is or what goes on in one. They think robots cut steaks from a tree and then package them and put them in the fridge.

@CatsPajamas23 8 месяцев назад

I've been overcharged, double charged for single items, and charged for items that I didn't get the last three times that I used a traditional cashier- manned checkout at a large-scale local retail store; now I only use self checkout unless there's none available. High def security cameras and surveillance are protection for the retailer and consumer, but self-checkout is also protection for the honest consumer in a dishonest age.

@jfeeney100 8 месяцев назад

It's very easy to accidently scan an item twice. Walmart won't get you for that, but if you accidently forget to scan something, you could be arrested for Shop Lifting!

@shaaronie 7 месяцев назад

The elite will soon be coming for your money too. No one will be spared and there will only be one winner. I don't think it will be you. You cheer for the wrong team.

@CS-qc7np 2 месяца назад

Self-checkout should be 5 items or less, maybe 10.

@EllEss331 5 месяцев назад

Well duh! Of course self-checkouts increase the risk of theft.

@NakuBaku-pp9jr 8 месяцев назад

I used to work at Walmart, and I can tell you that most front-end associates didn't enjoy bagging customers' items. That's why many of us preferred working at the self-checkout lanes, where we could assist customers when needed. For those who criticize self-checkouts, they should try working as regular cashiers at Walmart, as few of us enjoyed that aspect during my time as an ex-Walmart associate.

@lorrainedempsey3320 8 месяцев назад

You are being paid for a job.self check, is a job, without pay. No thank you.

@balares 8 месяцев назад

Next time when you walk into a restaurant, go back to the kitchen to make your own food and then leave money on the counter, since you feel this is how the job market goes.

@krisridge1985 8 месяцев назад

Smooth brain energy

@SunSandandSurf 7 месяцев назад

As soon as everybody figures it out, those jobs will be gone. This is about the higher ups making money. They don't care about you. Shareholders, upper management and CEOs will be making even more money. If you don't believe it Amazon owns a grocery store in Murrietta, CA. not one single cashier. Very scary. The divide between rich and poor will be even larger. Tax payers will be paying more for welfare and housing subsidies. People need their cashier jobs.

@emilyavery5970 5 месяцев назад

We prefer that you bag our items because you are faster, accurate and more efficient. Not to mention the self check out space is tiny and doesn't allow us room to place all our grocery in one place.

@sheilawhenham8209 8 месяцев назад

Hate them in UK ,stopped going into certain shops that use them .🇬🇧🇬🇧🇬🇧🇬🇧

@carolbenson6524 6 месяцев назад

Get rid of self checkouts!!!!!

@DevonCats2 5 месяцев назад

Most Walmart stores have self-service checkouts. I am not getting paid to be a cashier. They are saving millions of dollars by using the consumer as free labor. Why not give yourself a discount by putting 20.00 dollars worth of your purchase in the bag and don't pay for it. It's paying yourself to do their work. The big companies are putting the savings in their pocket not yours.

@internetzone1178 5 месяцев назад

I blame retailers for theft.

@sandybiltz2476 3 месяца назад

I HATE self-checkout! Unless I get a discount for using self-checkout ,then I'm unpaid employee.

@MessedUpLlife 3 месяца назад

Yep

@thanksbutnothanks3221 Месяц назад

2/3 of who asked…never been asked. I ask all of the shoppers around me and they feel forced into it.

@josecasarez6318 6 месяцев назад

Of course they know they're losing money but the secret is that it helps them also it gots too at the end of the year when tax season arrives. A few changes in those numbers and bingo a nice tax refund etc..

@hydrocarbon8272 2 месяца назад

Imagine being so hungry for profit, you cannot spend $15 per hour to have a human ring up 10-20 customers. BUT you will still pay the CEO an equivalent of $11,586 per hour.

@andreabradley5837 8 месяцев назад

The only time I ever used one I shattered a 6 pack of bottled beer looking for the bar code. That got some employee attention!

@vincenthoesl3702 7 месяцев назад

Just shut the stores down to the public, app only service, curbside or delivery.

@traybern 2 месяца назад

Um….employee theft IS RETAIL CRIME, you DOPE!!!

@silviabarbetta171 8 месяцев назад

I don't like them!

@germainchevrier6749 6 месяцев назад

Yeah self checkouts are a fail I honestly order more off the net because of them

@frankservant5754 6 месяцев назад

Did these large retailers do feasibility studies first before implementing this costly tech nationwide? There are so many tools now including AI which they could have used before deploying self checkout. Or better yet, just install it at some test outlets and evaluate customer sentiment. It's likely that outlets with a younger demographic are more likely to adopt it than those who are older, as is always the case with new technology.

@thanksbutnothanks3221 Месяц назад

So awful…we need human interaction. Maybe leave a couple of lanes for 10 items or less. Also how about a special instacart lane?