Review: My HORROR FLIGHT on MALAYSIA AIRLINES - How I was BULLIED by an Airline! 

It's interesting that Malaysia Airlines can monitor social media and communicate with the flight deck during a flight, but they can't figure out where MH370 went missing....

Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.

If only the CEO of Malaysian Airlines knew that almost 1.5 million people have watched this video as of today, June 26, 2019

I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.

Flights are expensive. He's not being ungrateful. For that much money there is a certain expectation that must be met.

Swear this man has a mix of every single accent in the world. I'm hearing Australia, American, South African like wtf

Why do you sound like you have 50 accents at once

I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!

Sam chui gives us the capabilities of airlines, Josh gives us the realities. Great work man👍 this is what the world needs.

Who felt bad when he was eating his lunch his face showed helplessness

Malaysia Airlines: “We can offer the worst in flight experience gate to gate” United Airlines: “Hold my passenger”

I’m sorry you experienced this. In any company the employees are the reflection of upper management and the lack of consistency let alone communication justifies everything you were honest about. I appreciate your honesty and your reviews. The fact you remained respectful even after being humiliated just shows how beautiful your character is.

Josh: As a newspaper professional I know that customer service begins and ends with the uppermost management personnel . In both the Air Canada and Malaysian Airline issues there have likely been many incidents with other customers that went without at the least, an apology. Someone recognized that your review would reach an enormous number of followers and thus were serious issues impactful to the bottom line. If you were a “typical passenger” you would be nothing more than a complainer. If customer experience does not start and end from the top, it’s virtually nonexistent. Thanks so much for speaking the truth. You are the only reviewer who dares tell it like it is.

I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.

Tbh im more annoyed at the lady who put her bag at his leg space tf

If only I have watched this vlog sooner, I wouldn’t have booked a flight with Malaysia Airlines last December 2022 from Auckland, NZ to Kuala Lumpur. WORST EXPERIENCE EVER! And you are absolutely right, very rude flight attendants. After that experience, I always tell people to never fly with Malaysia Airlines and to avoid this airline LIKE A PLAGUE when I come across them telling me that they’re travelling somewhere. Never again will I fly with this airline. I’d rather walk, crawl, or swim to my destination if this is the only airline to ever exist.

If sam chui was in your situation he would still be praising the airline

I am a Malaysian. I never travel by Malaysian Airline since 1997 as l have been bullied by the crew. The crew purposely pour hot coffee in dangerous manner nearly hit my face. This was also witnessed by passenger sit next to me who also not happy with the incident

I’m a cabin crew myself, and I’m really embarassed by how they treated you event though I’m not from Malaysia Airlines. All they did is all wrong, wrong, and wrong!

I'm Malaysian and I also hate to fly with Malaysia Airlines...so I just take AirAsia low cost airlines with the kindness and carrying cabin crew

the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID

CEO probably travels from Singapore airlines or Etihad Airways..

As a Malaysian, I am really disappointed in our country's own airline, as you said that Malaysia has great warm-hearted people but there are still some Malaysian that are just straight up an insult to the country.

Over 2.3 million views. Thanks, Josh, for keeping them honest one way or another. Keep up the great reviews.

United airlines: FINALLY a worthy opponent. Our fight will be legendary.

It dawned on me that in a flight, a passenger is at the mercy of the airline. Bullying a passenger should be considered a severe ethical violation.

Bugger me, i was just about to book a business class flighg with Malaysia Airlines. I've decided not to now. Cheers mate.

This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.

Malaysian airlines: I can give the terrible flight experience American airlines: hold my jet engine

When he was eating his dinner he looked so sad and tired of everything that’s happening during that time. Plus he was travelling alone.

Congrats malaysia airline, you lost dozen of thousands of customers 👏 Edit: omg i never got this much likes, thanks everyone

I’m feel embarrassed as a Malaysian.

Note to myself: Never fly with this airline. XD

I’m a Malaysian and just felt so embarrassed and just wanted to apologise for what just happened

Anyone who doubts this I had a similar experience and 100% believe something like this would happen

I've flown with Aeroflot back in the sovjet aircraft era, you almost needed a tetanus shot looking at the Il 62, the most nervous take off I've had to date, BUT, the staff was so nice! They changed me from my assigned seat with no seatbelt to a seat with a broken seat and then to "first class" without a question. Gave me free drinks and were so polite. I'd fly with them again. The experience was 100% wonderfull. Your malasian airlines flight, well mate. I feel sorry for you and all the people aboard that flight.

Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.

The 7.7k dislikes were from angry Air Malaysian workers

Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!

MH is Malaysian Hostility

You just lost another customer, Malaysia Airlines.

Just take JAL(Japan Airlines) Their service is always great and the cabin crew are always so respectful.

White men get treated badly by Malaysia Airlines crew? This is new for me. Because as a Malaysian, I don't always get special attention, crews just ignore me mostly and I'm used to it. But I always notice crews being extra nice to some foreigners, they give special attention, being nice, smile all the time. But whenever you asked for something they give you roll eyes. But I'm not saying all crews are like that, some are being nice to you even though you're Malaysian.

I totally agree with you. I flew Malaysia airlines 10 years ago and then the next time 3 years ago. The service I had 10 years ago was absolutely amazing, compared to my last flight with them. Crew have become unpleasant and irresponsible. They literally dont even care about serving the passengers. I dont know what happened, but I have decided never to travel with them ever. Its a shame, they were really a great airline at one time.

Oh! Let me add, I WILL AVOID MALAYSIAN AIRLINES BECAUSE OF YOUR REVIEW! They thought you were a peasant! Well let's see who much he (the CEO) cares when Ten Thousand of us react the same way I have!!!

I had a 1/2 of a horror flight on a Qantas A380 between LAX and Sydney last year but unlike your experience, the cabin crew were AWESOME. I am 6'3" and have an artificial knee so I booked early to request a seat on the aisle so I could stretch out my bad knee occasionally. Unfortunately that never happened and I was jammed in a middle seat and the lady in front of me instantly put her seat all the way back, literally jamming me in. And I MEAN literally, I could not move, I could not even stand up, I was pinned to the seat. After about 3 hours of torture, I had to pee so I tapped her on the shoulder and asked if she'd let me up. She did. When I came back from the bathroom I saw that she had put her seat back again. I couldn't face going back to my seat and spending the next 20 hours pinned there in agony (I doubt I'd even have been able to get back into it anyway), so I just stood in the emergency exit area. And there I stood...for 4 hours. This is where the story turned though. The EXCELLENT cabin crew took pity on me, they had already asked why I was standing there and I told them my problem. One of the crew tapped me on the shoulder and said "follow me". He led me all the way to the back of the plane, up a spiral staircase, all the way to the front of the plane again on the top deck to the completely empty First Class lounge. He said I was welcome to sit there for the rest of the flight. It was AWESOME! Leg room for miles! I also got first class meals and service! Good on you Qantas! Your staff are a credit to your company! Maybe give us a couple of extra inches of legroom though huh? We aren't all 5'8".

As a Malaysian I feel a bit embarrassed how MH treated u like that. Sorry for the rough flight

THANK GOD, I just watched this. I was just getting ready to book our seats on Malaysia airlines.

Sadly I went through the same, even worse experience with them on the 1st of January 2020. I was returning to SL with my husband from KL after celebrating the Christmas. Sadly I caught fever and a terrible cough and was feeling rather sick. From the moment we boarded on the plane we felt that the crew was so arrogant. As the plane took off, after about 15 minutes, I wanted some water, to remind that I was utterly sick. So my husband requested for some water from an air hostess where she said, "Later" which dragged for another 25 to 30 minutes. In meantime I wanted to use the washroom so when i stood up to go, I saw the crew starting to serve food. I didn't want to bother them so I stood inside an empty seat line which would be easier them to let me pass. Then this rudest ever air hostess screamed at me, "Go if you're going, without staring!" I was so shocked and humiliated as half of the people already gazed at me. Anyways I went to the washroom and Once I was returning actually just infront of the washroom the same air hostess told me, "wait there, till I finish this!" I was having high temperature and cough. She heard and saw how sick I was and saw me coughing for over 10 minutes in front of that washroom with tear filled eyes. I felt so helpless and wanted to scream and cry. Never in my life I've felt so humiliated and helpless. Finally once her so called duties were over, which never included giving us water BTW she let me go back to my seat, where I broke into loud cries. My husband got so furious to hear what has happened and wanted to blast her but I made him not to as I felt these people would treat us even terrible if he do so. I saw how they illiterate few other sri lankans as well. Such disappointing and rude service! I would NEVER set my foot on that horrible air line ever again.

im still pissed about that lady stealing your leg room with her bag lmao

The food you were served made the Koryo burger look appetizing

Why the hell are there 10k dislikes on this? This man is doing nothing wrong. he's just giving his review. If you dont like what he says, then dont watch it. It wasnt as if the title said that it was a brilliant flight and then hes like, oh no, it was terrible

What the... the wouldn‘t serve you anymore? How unprofessional!!!!! Especially on a long a** flight. 🤬

Why do they think that threatening him would make the situation better.

Not flying with them ever since their planes began disappearing, this video really made my decision even firmer

They used to be so good about 35 years ago! How times have changed. This is what racial based hiring and entitlement does to a country!

You’re right Josh, refund can't just undo the experience you had. :(

I remember watching this unfold on Instagram as it happened 🍿 To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼‍♂️ When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.

I am thinking a high profile vlogger was treated that way, JUST IMAGINE HOW THEY TREAT OTHERS. 👍👍👍👍👍

That man that said "who do you message?" has no right to ask that.

Thanks for sharing, I’ve never been on Malaysian airlines and after watching this video I will never ever fly on Malaysian Airlines

I'm a malaysian, i agree on what you said.

3 things learned 1. Don’t fly Malaysian Airlines 2. Do research on airlines 3.DON’T POST THINGS WHILE ON THE PLANE CAUSE THEY WILL BE DICKS TO YOU Thanks for the info!

I was on Asiana with broken infotainment system and the crew was kind enough to upgrade my seat to relocate me. this is such a stark contrast

Thank you for your review Josh. I was going to book Malaysian airlines for my January holiday but not anymore with this level of customer service. I would rather pay extra and enjoy my flight. Booked with Qatar Airlines instead :)

It shouldn't be a problem for any customer/passenger to film whatever they want. Qatar flight attendants will go all out to help you film everything, they even try to make everything look better - that's how proud they are of their airline. That's how you get your passengers to advertise for you. Instead of preventing passenger to film things, they should improve the quality of their product.

I flew with Malaysia Airlines yesterday and had similar experience. I flew back from Siem Reap. The food that they served from Siem Reap was hideous, not edible almost. The take off process wasn't the smoothest, I was sick for the entire flight due to the take off. I don't think I want to fly with them again. No matter how cheap it is, I will just choose different airlines.

I just cancelled my flight with Malaysia Airlines and demanded a refund, I do not want to go through what you have been. Thank you for the video

If he did this in North Korea...we’d never know what happened to him. Seriously. Wait till you get off the plane before you post

Not as bad as American Airlines

8:30 Sounds like a black mirror episode...customers are not allowed to generate legitimate negative press or get silenced lol.

Malaysia airlines is a big no no after MH370 and MH17

About 6 years ago when I was about 12 I flew Malaysia airlines from Kuala Lumpur to LHR and I was pleased with their service. On the flight I was fairly ill but the stewards offered up their seats at the back of the plane to allow me to try get some sleep and be in a quieter area. I understand every crew is different but I was satisfied with the service. I’m not sure if I would fly with them currently though judging by how the company is going.

Malaysian Airlines: Malaysian hospitality starts with us Malaysian hospitality: Am I a joke to you?

Sounds like a horrible flight, but your talk about the CEO makes no sense at all.... He doesn't have time to talk about it, he is not in charge of the customer experience, he likely doesn't respond to your email either, his actual email will not be public. Talking about this issue, the CEO is the worst person to talk to, and unless you met him face to face, you never had a conversation with the CEO.... he is in charge of all the macro stuff, not micro management like this. Your view of that part is a plain misconception.

It was the moment of truth at 16:52. In the moments like this Malaysian hospitality was on the scale, accommodation and everything BUT together! And you guys were felt. Hardly and finally. Many times by many guests.

Mate, I think you have a pure misunderstanding about what the CEO does in the company. The CEO doesn't care about any individual customer's experience, he only cares about the entire customer base at large. His job isn't to make you feel special, his job is to make sure his airlines doesn't go belly up. He has to answer to his shareholders, to his board of directors. The problems you describe should be handled by the PR of the company (Public Relations). Yes, you had a bad flight, yes you deserve to be treated properly as a customer of Malaysia Airlines. But bashing the CEO because he didn't respond personally to your one Email makes 0 sense. I'm glad that Malaysia Airlines offered you a refund, and you decided to donate it to charity. But please don't blame the CEO for something that literally is not his job to do. He has people for that, and that's why there's a department in every company called Public Relations.

That's why I always fly Singapore Airlines or Philippine Airlines from LAX. Your reviews are amazing. I just subscribed.

I can't believe this airline is still in business. Even my malaysian friends refuse to fly on MH. I have no idea why you would.

As a Malaysian I didn’t tried this airline Becuase I alway sit airasia the service is good everything is good 👍 if you visit malaysia again try airasia it’s good

I have heard from others that have flown Malaysian Airlines the same types of stories. It is sad they have become this and that this was your experience as well. Thank you for bringing this into the public consciousness.

Dear commenters and keyboard warriors. Please be reminded that It is fine to express your opinion but it can be done without being rude. The tragedy of MH370 and MH317 affect a lot of family members until today and it’s not a laughing matter. Your words may hurt other people. Please be mindful and respectful. Cheers and have a good day

8.1K thumbs down from Malaysia Airlines employers.

My opinion Airasia is the worst airline I ever flew on. I know is a low cost so i do expect that much but still because Airasia has a problem with baggage handling after we landed all our luggage are spoil

Gosh, I'll make sure to never fly with Malaysia Airlines.

I suggest you post your flight experience after you get off the plane next time for your own safety.

Two types of Malaysia airlines videos: -wonderful experience on Malaysia airlines -terrible experience on Malaysia airlines

Be happy you didn’t disappear like the one that they still haven’t found!

Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.

As someone who worked in the aviation industry and who now also works with Captains (I teach aviation English), I can advise you that no captain will just leave his seat because a customer is not happy. His main job is to fly the plane. His job, as a manager of the crew, is to delegate these issues, and it is the Purser who let you down by not doing their job properly. I suspect the purser told his boss - who IS the Captain - that he had remedied the issue, leaving the captain under the impression he had treated you well, and that the purser lied to the Captain. I am intimately acquainted with these matters because as part of their training Captains have to learn language for managing the crew and we frequently end up talking about exactly these kinds of situation (and worse actually) - where someone is lied to for example. I would bet money on this being the case during your flight. Please adjust your expectations about what Captains responsibilities are or you will be eternally disappointed every time something does not go to plan. It's a great shame the airline did not use genuine English to contact you, but some sort of template. It undermines the notion of holding customers in high esteem, and so says a lot about the CEO. No-one expects perfection all the time, right? But rather it is about how you do things when errors are pointed out. When you get such an email, it should be such that they want YOUR version of events, compared with what the Purser will or may have relayed back to them via the Captain, so they can expose any potential lie(s) and oblige crew/teams of flight attendants into honesty. Believe it or not, with reputable airlines, there are in-house meetings over such things and Captains submit reports, which are reviewed. If the Captain delegated matters correctly, he will not be seen as having failed in his job and rightly so, but if his actions formed part of a collusion with the purser or the purser acted alone in behaving badly, then this should be exposed and dealt with appriately. Other crew members can be consulted about this and you would be surprised that not all of them agree with immoral, slack or disrespectful behaviour in colleagues. Much depends on the internal culture regarding whistle-blowing on colleagues. When it comes to your right to give feedback online, it used to be such that if a woman is pissed off, she would verbally call 10 people (and with men it was a lot less), but now its thousands or even millions, so anything less than 100% attentiveness to these things is a stupid, and short-sighted policy. Another factor about customer complaints is that you should always ask for the actions or remedy that you want to see put in place during or after the fact of the bad flight. I have listened to most of what you said in your film, but I did not hear anything about that. Does this mean you still haven't heard back? I hope you have since this film went out. Other than this I can only advise you to submit your review AFTER and not during the flight. I hope some of what I have written here is useful - and that your next flights are better!

Atleast your flight didn’t disappear...

Thanks for sharing your experience: I have to fly to KL next year and now I know which airline NOT to take.

Your lucky you survived. They have planes that disappear

As a Malaysian myself, im so sorry for what you went through with our airline service. The fact that you still have our country so close to your heart and still have kind words about us towards the end of the video makes me feel extremely bad. Thank you for being honest and we hope you get a better experience the next time you fly with our airlines. Also, i’ll be flying to london this sunday with MH004 as well, so deffinitely am thankful for your video. At least i could prepare myself for the worst 😂

Sorry for the experience, Josh! You made the right decision by bringing up this situation. Unfortunately, there are people still thinks 'Silent treatment" is the best way forward. However, please understand that NOT all of the Malaysia Airlines crews behave as such. Thank you for the feedback and I hope Malaysia Airlines are working to resolve this issue!

i had a terrible experience with Malaysia Airlines and i was discriminated against and didnt get what i paid for either

My friend is a pilot and he said that MAS (Malaysia Airlines) fired a lot of their good crew members and kept the bad ones.

I googled it and found an article that Malaysian Airlines is ready to file for a bankruptcy. No wonder they don't care for passenger. I would not fly airlines with such terrible attitude and poor customer skill. Don' they want to have a good reputation like Singapore Airlines has ??? A flight attendant took care of you should be taken out from in flight position and offer position which has no direct contact with passenger. He obviously ruin the reputation of Malaysian Airlines.

I used to fly Malaysian Airlines on that route back in the days when they used the 747. Most staff were nice, but some were rude. The pilots were very friendly.

My dream is to ride malaysian airline but after watching this makes me think...maybe not best dream to have.