Ribbon Pulling problem of Evolis Primacy(1) 

Hello, I have a evolis zenius it use to work good now it doesn't work it says status printer on-online I couldn't fix it and there no information what's wrong can you please tell me what could be the problem ?

kindly inform you solution for card misfeed although it cleaned good , and sometime exit good

no ribbon replace the ribbon show kor6e ki korbo

Sir card no taken solve how to solved

Please video share me