So I had an appalling experience with RubberB, who made it very clear, in childish and unprofessional communication, that they will not stand by their product, even when they ship a customer a damaged strap.
I literally cannot even believe how poorly they handled this. Funny thing is I was just getting ready to order 2 straps and thought I would check out a couple of RU-vid videos for some reviews, so glad I did! Needless to say I'll be ordering a different brand!! Thank you for taking the time and saving all of the rest of us from a huge headache and an inferior product!
02 straps is small business that have excellent customer service and so far i have 4 straps from them so far. The vulcanize strap is about $60 and it’s extremely confortable on my 7.5inch wrist.
Well done Rubber B. For the tiny cost of shipping a replacement strap with a smile, you've lost significant business. As a business person myself, I am appalled at how bad customer service has gotten. Unless the customer is being a complete d*ck, just do what it takes to make them happy, even better delighted. I think we can all forgive mistakes, what we cannot forgive is when the amends or handled poorly.
Exactly. This would be poor service for any product. Inexcusable for a luxury priced rubber strap where we know the per unit costs are tiny. There's really no need to run a business like this other than... they want to...
Sad to see a company screw over a customer for a lousy few bucks. Service like that deserves buying from their competitor next time and feeling relieved you did. Thanks for throwing light on how that company really works when no one is looking.
I really don’t understand why companies don’t care about customer service. It doesn’t cost that much to just send you a new strap instead of fighting you. And now look, they’ve got bad publicity.
Well said. I hate shitty after market service. Mistakes happen and/or incompetence is frustrating - but compared to complete indifference to whether the customer got a complete product - well, I’m glad you called it out. Now to sharpen my own axe… still won’t buy from Omega for a not dissimilar issue - Seamaster diver quality issue - bought new noticed some months later that the lume is patchy. They refused to acknowledge the defect despite photos and the fact the back had never been removed. During warranty. Then for my quartz constellation they take 8 weeks (!) to change the battery - send it back and it’s got a date wheel in a colour that isn’t even available for that model. They did apologise (eventually) for that one though. (You get a novelty Omega pen btw. )
How would a piece of rubber sealed in a bag get damaged in shipping with no visible damage to the shipping packaging? Good thing I found this video. They won't get a dime from me. Awful.
I just bought a Tudor BB 58 and was looking to get a black rubber strap for it. I will never purchase a rubber B strap now that I have seen what a piece of crap company they are and will definitely tell all my friends since we are all in to watches. Thank you for this very informative video. I feel bad for you .
Thank you for sharing this information . I’m in the process of getting a rubber strap for my 168000 and I will avoid this company like the plague. Thanks again .
That's some appalling BS customer service. I was considering a Rubber B strap, and then I found your video. I'll take my business elsewhere. Sorry you had to go through this. Thanks for sharing your experience.
Thanks Dis. Yeah... shocking. I could easily imagine them tripling down after this honestly and trying to find a way to have this video taken down. Children.
I’ve been frustrated with the entire strap situation lately so I’ve started my own company. Sourcing manufacturers is rather entertaining but honestly having quality products without crazy margins can only help others like me.
I’ve owned a rubber b on a 42ex 2 and I loved it. It’s unfortunate on the aftermarket service. I was looking forward to buying another strap from them when the new strap options come in for the 124270 explorer, but now I’m not.
You must be a very vulnerable person. You've already owned a RubberB and you were happy (same as me with mine). It means a first-hand experience with a product. Now you are claiming to never order another one because of a video from a person that you don't know and you don't even know if it's true (I am not saying it isn't) but you get my point. I am so sorry, but it is childish.
Stumbled across this video looking for some reviews on Rubber B. Not gonna touch it now, thanks for the warning. Do you have any other recommendations. Looking for a rubber strap for my Milgauss.
Thank you for your video, I was actually looking at this really expensive strap but not anymore . You are spot on , it’s the after service that matters as well in an expensive product. Service level and standard of RubberB is complete opposite of Swiss efficiency and service.
Gotta go with Everest bands, I think they’re a lot better and I’ve had better customer service with Everest rather than rubberB. The only reason I looked at rubberB was because of Mr. Wonderful from shark tank
I bought a rubberb strap for a sd43 and it was nearly impossible to fit because of the misaligned holes. I asked for support to help and received a rude response of sorry you can't enjoy our straps. No help at all. Returned it and will never buy again. For these prices, their customer service is 💩
Thanks for sharing you just saved me money. If a company does not provide good customer service then they have nothing. Customer service is everything.
I bought one for my Sub, sold it on ebay a week later because when I worn it with my watch, its the worst feeling of all bands I’ve tried on. Not comfortable at all and if you have a bigger wrist than 6.5”, this band is too small for you.
in a world where “deny deny deny” works awful companies will do this. Now I know. I’m not going to mess with Rubber B. Many thanks for your video!! Sorry you have to deal with awful companies.
I was looking at a Rubber B strap for my datejust and after watching this; it's not happening for sure. I make leather goods by hand (just a passion project) and offer my customers a lifetime warranty; but this is crazy!
I was just about to order my strap. Saw your video and stopped me dead. I will never buy from a company that treats their customers like that. Rubber B just lost another sale.
Crazy. I'm in retail and the old adage "the customer is always right" is sometimes overused. But in this case .... the customer IS right! Shame on you, RubberB.
Sorry to see but definitely agree with your experience. I’ve recently bought a strap from them for 250US, and had fit issues. It doesn’t fit flush, and I suspected they’ve sent me the wrong strap for my watch model. Then I have sent them photos asking for advice, not even asking them free replacement. I’m willing to pay, but they seem the type of company that would not admit to any potential mistake and very uninterested in helping to rectify my situation.
Yeah I actually expect better service from a Chinese white label product seller on ali express in China than RubberB with their "luxury" level service.
I can see the owners having to come here and every other forum and apologize for their stupidity. I’d like at least the classic answer of “we introduced significant changes in our customer service team since that experience”.
Was about to place an order for $300. Thanks for the video. I am not going to purchase from this company. Let us know if the company sends you a replacement product.
To be honest, the company didn't do a great job but a little chip in the strap shouldn't be an issues especially if it doesn't appear when you wear it, create discomfort or lead to cracks.
I agree. It's a cosmetic issue and insignificant. But at a certain price point, "perfect" is the bar. Simply saying they won't stand by their product and buyer beware would have at least not wasted any time and is honest. Instead they proceeded to blame me and a 3rd party for something (insignificant) that was clearly their responsibility.
Was going to buy a couple straps for a couple of my watches and definitely not anymore. Those straps probably cost them sub $5 and they couldn’t just replace it? It’s the principle. Will be checking out Everest now. Thanks for the warning
Was just about to order rubber B - thanks for your video, they don’t deserve any more business. Such a joke of a business - I’ve seen brands who don’t claim to be luxury, yet offer better service and product than these clowns.
this is absolutely shocking when they charge a ridiculous greedy amount for a piece of rubber slightly better than what you get for $20 on aliexpress. that strap cost them peanuts. this company is clueless. i literally came here to decide on one of their straps but i really need to reconsider.
I did end up with one for my explorer 2 and do regret it already. Not because of any damage but the topic here is far more complex. For starters, the Rolex clasp is not designed for a rubber strap. Unlike my Oris straps which thread through the clasp from both ends to give that perfectly rounded wrist hug experience. The Rolex threads only one side leaving the short or face side to pivot on the end screw of the clasp. This results in that short end hanging in more of a straight line rather than curving nicely around. That's the first stuff up. Secondly, the strap slopes straight down at the case lugs, squeezing the top of the wrist hence forcing the short end of the strap to push out at the bottom end. Those that have one fitted will understand what I'm saying. Especially those that own an oris Aquis on a rubber who are the masters of a rubber strap design, both in quality and comfort. Thirdly, the rubber lacks breathing space on the underneath. Next, once on, it is impossible to adjust as there is no space to fit a tool to move the spring bar to another micro adjustment unless you're a Pro. To add to the pain, you need to sweat to get the oyster off the case as it is just so difficult for the amateur to attempt. Personally it is disgusting that Rolex still roll with spring bars opposed to screw bars which even Chinese mirobrands are using these days. In short. Rubber B have been very clever in promoting a strap that is of descent quality in regards to the rubber itself. It fits the Rolex models. But is far from what the price suggests. Do yourselves a favour. Save your money. Keep it on the oyster or just get a cheap buckle style straight end rubber at the local store and it will be more comfortable. Trust this. Save your money. I have 3 Oris on rubber. 2 IWC Aquatimers on rubber. A balncpain fifty fathoms on canvas. All fit the way they should. These are an absolute disgrace in comparison. If you are hell bent on a rubber. Sell the Rolex and get something else, or try the oysterflex. It might be better.
I came across your video just now reviewing @RubberB-Official to buy two rubber straps for my Explorer 2. I'm thankful because I do not tolerate horrible service from a luxury brand. $13 nato wouldn't bother me, but this does.
I have to rethink about ordering an orange rubber strap for my Rolex Daytona, I agree with you. Everything should have been taken care of. It's obvious that it wasn't you ,by the video. I will purchase my band from someone else. Thanks for the video.
So this is the way the internet works. I was interested in buying a RubberB for my PolarE2. I go to RU-vid to check out install videos & yours is the first video that pulls up. I won’t even consider RubberB now. Sure- me not buying from them isn’t the end of their world- but if the goal of any business is to make a sale, they lost one with me.
Thanks for this. As the public and consumer we should never stand for this. It’s a case of customer for life and in this case CUSTOMERS, imagine the goodwill a video of you telling the consumer of the great service and experience you got from them when they promptly replaced the strap. Very short sighted on their part.
You can always tell the quality of the seller most accurately, on how they behave when things go wrong. Easy to look good when things are going swimmingly. Thanks for your video, I was about to spend big on several of their straps. After seeing this, I cancelled my shopping cart with a hard NO. Even if they'd delivered perfect examples, I don't want them from such a shady business. Thanks again and sorry to hear about your experience.
I agree as I am having bad experience with Rubberb as my band developed cracks and they will not stand behind by replacing or EVEN offering a discount on new!! Steer clear. Buy Everest
They simply will not stand by the quality (or lack thereof) of their product in ANY way. Instead of saying luxury they really need to be honest and say BUYER BEWARE!
what’s the difference with, eating half of the whole sandwich which you already saw was the wrong sandwich given but still proceed to eat then exchange it when already ate the half. Than noticing it was the wrong order given and exchange it right away.
@@aussieexpatwatches did you or do you not contact them when you noticed that the strap has defect? And did you or did you not read the return policy/exchange policy?
I can not believe they tried to pass on the blame to UPS. This was so incredibily frustrating to watch. I will go for the Zeeland strap for my Submariner and Seamaster. Hand on heart I was about to make purchases with Rubber B after watching your video I wont be. Thanks heaps for posting.
Yeah its hard to gel why they need to put so much effort into being this bad. If they simply said "we provide no support for our products" it would be annoying but at least not insulting and waste time!
Well said mate! I ordered one from australia and put it on a seadweller 16600 and it was too small 7,5 inch wrist( they said it would fit) only just covered the last keeper! Rubber b said bad luck basically. F.. em too . Heads up guys … big wrist get the Everest on tang buckle and it’s cheaper and 10 mil longer. Happy days😊
I may have to for the Everest straps after watching your video, but I’m not inclined to swap them on my own. Just recently my local AD no longer swaps out Rolex bracelets for anything non Rolex. They used to swap out bracelets for Natos or anything else I brought in.
Was doing research to possibly purchasing the rubber b band for my YM. Now I have to look elsewhere. A company’s reputation is important in the luxury market. Thanks for the information.
I bought a rubber b strap a couple years ago. Because of this video & the very poor customer service this gentleman received, I will never buy another one. Rubber b, your dead to me.
It’s amazing…the cost of them to replace…maybe $50-$75…as opposed the the thousands in potential sales…showcasing their shocking and horrible customer service. IF I were the owner…I would fire and apologize …as this is clearly NOT a shipping but a QC issue..and it appears that RubberB doesn’t stand behind their products. Everyone who watches this vid should fwd it to RubberB
