Ryanair CEO says airline passengers being 'scammed' by 'OTA pirates'

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Ryanair CEO Michael O'Leary has said "online travel agents (OTAs)" that "masquerade as price comparison websites" are "levying fees that don't exist".
Talking to Sky's Kay Burley, Mr O'Leary discussed what he calls "OTA pirates", check-in procedures and whether airline passengers are overcharged with extras.
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Опубликовано:

28 ноя 2023

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Комментарии : 111

@mvubu6823 8 месяцев назад

He is absolutely correct. I started out (years ago) not appreciating the man, but he is excellent. Kay Burley remains unwilling to actually listen and engage her brain.

@adonisnetworks 8 месяцев назад

What brain😂

@spacemonkey200 8 месяцев назад

Okay Micheal. 😂

@jyap22 8 месяцев назад

I previously had some issues with OTAs. I can understand what the Ryanair CEO is talking about. Ever since my issues, I have booked directly with airlines. I think all the OTAs are gonna go out of business.

@HistoryonYouTube 8 месяцев назад

I fly Ryanair all the time. I don't like the service but not so much as I want to pay British Airways prices.

@mvubu6823 8 месяцев назад

Well that's it, isn't it? Either pay more for a few "free" things or pay on use with a low base price. He's got it right I hate to admit.

@Micker375 7 месяцев назад

Everyone misses the point - he can give us cheap prices if he can eliminate the need to hire people to do admin tasks at the airport (check in staff). The way to do that is to penalise people to push them to check in online. Simple

@user-wz6qu9ly5w 6 месяцев назад

He is 100% correct. I book directly with them and I've never had a problem with Ryanair. A great airline

@roywilmot9306 8 месяцев назад

I fail to understand people who don't book direct with Ryanair or any other Airline I flew with Ryanair 26 times not one problem ,I have made my own arrangements regarding accommodation and Travel insurance Travel agents overcharge on Travel Insurance and Exchange Rate Last time I used a travel agent was over 20 years ago When i did use them I found as a single person I ended up with inferior accommodation

@tsetsmagor 8 месяцев назад

Ryan air is cheaper and more comfortable than ba. They allow cheap travel by slashing their own costs.

@AAA19999 8 месяцев назад

Complained after getting scammed by one of these companies, said the original hotel was unavailable and then bumped up the fee for a different hotel with worse facilities - when I wrote a complaint on their website said they would take legal action against me unless I removed the report !

@wearesouls6783 8 месяцев назад

She is just determined for him to be in the wrong.

@Evemeister12 4 месяца назад

Makes a change from being ripped off by ryanair. O leary just doesn't like customers being made aware of alternatives to his own airline.

@user-eg4dv1bm2e 7 месяцев назад

If someone wants to book with an OTA that's their choice in a free market but I agree that OTA should be passing the contact details etc to airline so they can contact customer/passenger directly when needed.

@Calmdown1354 6 месяцев назад

Someone really should have let him know about that spit that kept floating about while he was talking 😂

@JJ2023. 7 месяцев назад

That's so funny "pay attention to our emails" 🤣😂

@phillipdrake4371 8 месяцев назад

I agree if I didn’t select my tickets I would have saved $57 just selecting a seat jumps price way up

@sausagembape677 8 месяцев назад

So he says that that 99% of people follow the rules and she keeps banging on about the "problem" . She's like a robot.

@KaraokeDave 16 дней назад

Fair play for this. After watching O'Leary talk, I want to book a Ryanair flight. He talks sense and didn't rise to Burley's bait.

@ardalire651 8 месяцев назад

ALWAYS BOOK DIRECT. All those booking sites are evil.

@will1964 7 месяцев назад

I wish we had him running a country

@CarrigansGuitarClub 6 месяцев назад

Even worked for one of these OTA Pirates in Derry.....they are making a HUGE (Millions in Euros) profit on the back of Ryanair!!!

@MandoMonge 10 дней назад

“It’s not unfortunate if people are stupid and print the wrong boarding card we’ve already emailed them thrice about!” It’s what he wishes he could’ve said

@hashsyed 18 дней назад

Incredibly poor customer service from Ryanair.

@flameguy3416 2 месяца назад

Never used an OTA

@traineespark 8 месяцев назад

Where were the couple going to print the return boarding pass one they’ve arrived ?

@ShanevincentthomasConnors 7 месяцев назад

That don't need to print its all mobile seriously fools out there

@peteradams5857 7 месяцев назад

Flying into a london airport is a scam in itself. Stanstead is Ryanair.... Luton is Wizzair and Gatwick is Easyjet.

@israelbenitezjimenez533 8 месяцев назад

If Ryanair invested in their website structure to offer what OTAs offer, then I would happily book directly on airline site, specially when we don't have a concrete date or place to travel

@mr.openroadmedia9684 8 месяцев назад

What pointless and sinceless questions asked to a smart good buisness man offering a great service, he wasnt asked anything to do with the matter in hand.

@eddieville13 8 месяцев назад

Yeah sure u conned me on my boarding charged £50... Saw o'Leary at Dublin airport and explained I couldn't check in old rogue said no problem sir what's y name write to me personally And I will send u refund rubbish didn't hear nothing. Don't use them anymore.

@gregepps4710 28 дней назад

He’s 100% right

@PupSpoiler 8 месяцев назад

I wonder if Kay Burley has ever been on a Ryan Air flight!! I doubt it… 😮 She was simply not interested… 😂

@adonisnetworks 8 месяцев назад

He-man and bloody skeletor

@spacemonkey200 8 месяцев назад

Theirs "no excuse" for Ryan Air making mistakes with anything then! Right?

@devanman7920 6 месяцев назад

Dreadful host. Michael explaining the problem with OTA's and her response is printed boarding passes? What a joke. Also I'd like to point out I lost my phone while in Germany so had no boarding pass so the Ryanair staff happily printed it out no fee. Just explained and they were fine.

@stuartr7832 8 месяцев назад

Bit rich o leary complaning abiut overcharging

@p.macdermott2490 8 месяцев назад

The kettle and the pot comparison comes to mind . I was scammed by Ryanair. too.

@GTOOtt 8 месяцев назад

He's just jealous that he didn't think of it first.

@TheBubblewrapboy 2 месяца назад

Always book direct with the airline

@blankpage555 8 месяцев назад

Listen to him to complain about his way of doimg things

@bikeman9899 3 месяца назад

Kate being tone deaf here. These OTA middlemen are scamming passengers, and then Ryanair is simply pointing out the friction these ppl cause. Low fares depend on lowering costs, it's not magic. The villain here is not the favorite punch bag that is Ryanair, but these travel "comparison " sites which skim fees by deception.

@applepie8772 8 месяцев назад

This doesn’t sound right

@mikegods5607 8 месяцев назад

The Ryanair are the worst scammers

@LeMerch 8 месяцев назад

How?

@mikegods5607 8 месяцев назад

@@LeMerch luggage and check in.

@harrymccc2532 8 месяцев назад

@@mikegods5607fees that are clear?

@satan6548 8 месяцев назад

Ryan Air are the real pirates, grotesque company. They don't want the competition from other crooks.

@user-ou9si4vd5p 8 месяцев назад

Lost my credit completely even though I sent a letter from my surgeon over a month in advance of flight for emergency surgery .I must have emailed at least 6 times and numerous calls different answer each time all I wanted was credit to fly later they kept dodging the answer pushing me on to someone else .I gave up in the end that's what they wanted lost my full ticket price there was no need for that very bad PR

@grahamcook9289 8 месяцев назад

Ryanair aren’t cheap. They just undercut the relevant competition. When that competition put their prices up, then so do Ryanair’s.

@neilcvernon6957 8 месяцев назад

Well its more than €5 to book a seat

@traineespark 8 месяцев назад

It’s €2

@berislavostupanj4518 8 месяцев назад

@@traineesparkIt's up to 20 euro

@martingaunt599 8 месяцев назад

£50 for 2 seats return last friday

@PaddyYankee 8 месяцев назад

Says the man who would charge customers for breathing air in his airplanes if he could.

@nialljdoherty 6 месяцев назад

Terrible journalism, yes Ryanair have some issues but O’Leary is genuinely trying to help their customers and this journalist only ever questions Ryanair policies

@thearsenalmisfit2414 3 месяца назад

Of course they are scaming passengers and Ryan Air is right up there on that list.just waiting for the day Ryan Air start charging for air to breath and £10 to use the toilet.

@warrenshattock5099 8 месяцев назад

Harsh but fair!!

@grahamcook9289 8 месяцев назад

I would never step on a Ryanair flight ever again. Nor BA come to that.

@martingaunt599 8 месяцев назад

Sadly Ryanair might be the only airline that goes to your destination at your local airport. Very little competition at East Midlands airport. Doncaster airport has shut down.

@zx7rp2red 6 месяцев назад

Why do Ryan Air have smaller luggage measurers than the other airlines, I travelled to a Spanish island with Easy Jet with no issues with my small carry on, flying back with Ryan Air, it was deemed too big, by 1 inch! I was forced to pay £35 because it would need to be placed in the hold as it was too big to fit under the seat, no one took this from me and when boarded the plane it was placed easily and securely under the seat in front of me. I will never fly with Ryan Air again as I think they are the biggest scammers of all the airlines.

@user-yi7pd6qz4q 5 месяцев назад

I would rather walk or swim to my destination than using their "services"

@RazorMouth 8 месяцев назад

Its not fkin complicated 🙄

@Mike75575 8 месяцев назад

Scammer learning from the scammers.

@elisabethj.v.beardsell9853 5 месяцев назад

“ Pot calling the kettle black syndrome! Eek! 😮

@grahamcook9289 8 месяцев назад

Birmingham, Manchester or Stansted? 😂

@beaminge 4 месяца назад

Keep up the good work 😂

@oscararias7006 8 месяцев назад

I've never heard so much lies in my entire life at 0:44 "Ryanair is charging 0 euros for a full refund" 😂 😂 since when did Ryanair has allowed refunds?

@Martin-dg7it 8 месяцев назад

He mentioned it with relation to flight cancellations - they're obliged to give a 100% refund in this case. He was not talking about flight changes/cancellations made by the passenger themselves.

@luisnetoTV 8 месяцев назад

And now, 3 days after this interview, Ryanair introduced a new policy in which they do not provide the passenger with the boarding pass to print or download in advance anymore, unless the passenger pays to secure a seat. The new policy states that if the passenger does not want to pay, he/she must go to the airport 2 hours earlier and queue to collect the boarding pass in person. This is inconsistent with his argument at 01:37 defending the £60 charge to print the boarding pass at the airport saying there's no excuse to show up without it and that the charge is to pay for the ticket desk and staff.

@Bevrinton 8 месяцев назад

If this bloke could put outside seats on his planes he would

@morizwan123 8 месяцев назад

I don't think that's allowed

@markhayward7400 8 месяцев назад

The Ryanair CEO is one of the airline industries chief scammers. Or are there passengers out there who still think they get a good deal when they pay for priority boarding?

@LeMerch 8 месяцев назад

Why pay for priority boarding then? Its your choice.

@davidbamford1971 8 месяцев назад

I agree with Michael Oleary.

@perolagrande 8 месяцев назад

I was insulted by a Ryanair employee at Lisbon airport who called me 'stupid' after I complained that my flight wasn't shown on the departure boards, so passengers wouldn't know from which terminal to board the flight. The Ryanair employee was refusing to do anything about it. When I complained to Ryanair on returning home, the reply I got was my complaint had been passed to one of their airport managers. No apology or compensation whatsoever, and the employee who insulted me probably got to keep her job.

@timmurphy4844 8 месяцев назад

9 time out of ten I find it’s actually airport ground staff in Ryanair uniforms or just airport ground staff which are the problem especially when it a hub airport for national airline.

@barriegannon3572 4 месяца назад

Rich this I think.

@blankpage555 8 месяцев назад

Kay Burley being more horrible as dsys go by

@5to1-w6d 8 месяцев назад

A fee for not printing your boarding pass before arriving at the airport is questionable. Whether or not the passenger has arrived at the airport with boarding pass, the passenger must, nevertheless, check in at the counter before boarding an airplane. Printing the boarding pass at the counter is but a small airline counter inconvenience for Michael and Ryan Air. However Michael does provide positive input regarding the OTA’s. OTA’s often leave customers waiting online for excessive amounts of time when complaints about price gouging and incorrect bookings need to be addressed. In the past Michael could walk into his travel agent and get these types of problems settled rather reasonably and fairly quickly. At some point in our recent travel agent history anonymous OTA’s have popped up everywhere and set up additional roadblocks for customer interaction with their travel agent. 😂😂😂

@traineespark 8 месяцев назад

It’s a fee for being stupid

@vicksy1481 8 месяцев назад

The scammer has been scammed!

@kevocos 7 месяцев назад

4:00 MO "They didn't print off the boarding card" KB "They did print of the boarding card but unfortunately it was the wrong one" Kate, god bless her, is as thick as two short planks

@thechosenone1533 8 месяцев назад

The biggest scammer in the airline industry is Ryanair itself.

@LeMerch 8 месяцев назад

How?

@seawave34 8 месяцев назад

Ryan Air ...King of cons .I hate them

@jbob34345 7 месяцев назад

This news host is terrible, I cannot stand her.

@onemilliondogewithoutavid 8 месяцев назад

Pot calling the kettle black

@patc9687 4 месяца назад

I was flying From Dublin to Paris for rugby World Cup, while walking to our Ryanair gate the end of the queue with about 10 people were told we were late and flight was leaving without any warning and the plane being boarded outside on front of us it was clear the flight was overbooked and I had payed €600 return for the flight. I quickly got my phone out and started to record the scam and the check in girl. She got me on a later flight at no extra cost in return I handed her my phone and she deleted the video herself on my fone. OLeary that’s the scam!

@M3PH11 8 месяцев назад

this guy thinks we are all very very stupid.

@LeMerch 8 месяцев назад

we are tho

@polygonalmasonary 8 месяцев назад

And Ryan air NEVER scammed anyone, ever!! 😮

@countroyhifi8730 8 месяцев назад

Was the makeup woman off this morning? 🤮

@blankpage555 8 месяцев назад

Crying pity Oleary, though always find an excuse not to compensate since Covid 19

@georgebarnes8163 8 месяцев назад

O leary has a cheek to call anyone a scammer, he is nothing short of a gangster.

@Micker375 7 месяцев назад

Elaborate ?

@georgebarnes8163 7 месяцев назад

GOOGLE@@Micker375

@heron9524 6 месяцев назад

Why is he a gangster?

@georgebarnes8163 6 месяцев назад

because he robs people blind with his stupid extra charges, he once tried to implement a charge for using the toilet on his aircraft. He makes crazy statements to the press then denies them a couple of days later, he is a liar, a backtracker and a cheat.@@heron9524