Thanks for the feedback :), Please do subscribe our channel for more videos and you can also visit our blog sfdconestop.blogspot.com for other useful information.
Thanks for the video. Is there a way to get this code to work on the chat transcript? I tried just changing the service channel Id but am not having luck. I also tried adding skills to the chat button but did not see an option for that. Any help is greatly appreciated!
Hi Katie, Thanks for the feedback. This code is specific to skill based routing and I dont think it will work for Chat, maybe we need to write a new custom logic..
Hey Katie, I am exactly looking for the same. I wonder if you have found solution for chat transcript ? I want to assign chat (not case) to the correct agent based on language . Any help would be appreciated. Thank you in advance :)
How would you route a case to a skills when you create the case manually? So let's say you are on a call with a customer and you create a case t capture the details Now you need follow-up from someone that has a skills you don't have - how would you route that case to a skill? Or would you use queues instead in that scenario?
Thanks for your comment, please do subscribe our channel and share with friends and colleagues as needed. Sure, Please share your email address, will share the code to you..
@@sushovanghosh3528 We need to select the skills for Chat Transcript and if you already have a chat button created, you can modify it or create a new Chat button , Go to Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.Routing Type = Omni channel Skills and select all the skills, Please try and let me know if that works for you..
