Hi Salesforce Exclusive, Please make more videos to learn salesforce admin/development. Your content is really amazing and creative, it really helps a lot of users to learn fast and efficiently. Waiting for your more videos to come.
At 1:05:22, we are assigning variables to string variable using a formula. We using stringVar = stringVar +','+skill.masterlabel Question - isn't this going to return something like ', English'. It will add , at beginning since initialization of var is null.
Glad to featured there at the start of the videos for my review ... brilliant video Shreekant! Again Complex topic made super simple Can you do one on: 1. Field service lightning 2. Marketing cloud ☁️
One more point to add on while creating service resources certain fields like active won't be visible on the layout. To make it visible just type field service settings in quick find and enable it . Viola the fields will now appear on service resource records ! Happy learning
It's been a month and your fans have been missing you... Looking forward to your videos... @salesforce exclusive @shreekant vegi.. awaiting a bell notification on you tube... From your channel
This is all very helpful. Can you please make a demo for how to add skills to a service resource automatically using Flow? I haven't been able to find that anywhere. I am wanting to create a new service territory member, assign values upon creation, add a new service resource, and assign skills. Later I'll need to deactivate the service territory member, deactivate the service resource, and remove the assigned skills. I know how to do all of this except for assigning and removing skills using Flow. This would be a helpful resource.
Very informative and easy to understand video. Thanks a lot for your help Shrikant. Can you please create video on 'Entitlement' and 'Milestones' also?
Hi Srikanth, I am fallowing all your video's regularly and those are really good. If possible can you please do a video on Entitlement and Milestones in service cloud. Thanks In advance.
Thanks for sharing Omni Channel configuration. Can we configure both queue and skill based routing for Case object? My use case is - If no skill match then system should assign owner based on queue.
Hi Sreekanth, Very nice video. Thank you for putting so much effort to make our coding experience easier. Sreekanth in this video you mentioned that for Attribute based Skill Routing you have created a separate video , however I could not find any in playlist. Would you be able to share the link please ?
Hi Srikanth, Great video and very helpfull. Can you please tell me one solutiion that if i have multiple case type and need to create multiple task from multiple case types in flow. how we can do it in flow? can you please help me??
Hi, how's it going? Props, it is a very helpful video! Thank you so much for sharing your knowledge. Could you please tell me whether the resource "Attribute Setup for Skills-Based Routing" can be adopted rather than using apex/flow in this case?
Hi Sreekanth, Can we use the same for live web chat?. I have a requirement to assign agents on region-wise while chat comes from customers. Can I use the same scenario on the LiveChatTranscript object to accomplish this?
Hi, Can I email you with some queries, I am looking do mass email based on a report output. For example if I am running an outstanding balances which comes from a custom object, and has Email as field in it as well. Can I use the report and send mass email to contact in that report. Report has Name, Business Name, Amount owe.... Please let me know if this is possible. I remember you have mentioned that it was possible thru flows.
Hi Srikanth No video since 9 months.. hope all is well? Is there a way to connect to you... email / website / LinkedIn... anything... its regarding a professional task.
Hi Sreekanth, I am trying to set up Flow for Skills Based Routing and i am getting an error when ever i am trying to Create a Case. The Flow is failing with below error: Verify that the Skill ID is correct. Any suggestions on this.
Hi Harsha, In the video, even i got the similar issue, instead of getting skill id i got skill name and Salesforce thrown this error. You might have done the same mistake as i did. Please check once and if you still got this issue please comment your error here. I will have a look in to it.
Unfortunately, there was a problem. Please try again. If the problem continues, get in touch with your administrator with the error ID shown here and any other related details.Error ID: 2027631396-11118 (1874544200)when i am login see the popup everytime can you suggest me why this error getting