what????? I thought I was the only one!!! I had the repair guy come out 5 times to try to fix it....It's crazy how this video popped up on my youtube! At least I know I'm not alone now.
Samsung made a new ice maker platform, the part that freezes, and they're installing it for free. We had ours replaced/fixed last year. After that there was no problem.
I Have a 20yo whirlpool that works great. I was thinking of getting one of the new fancy Samsung fridges with the touch screen but I read so many headaches about it, I'm not giving up a working unit for some new non essential features.
@@alb12345672 I agree - don't do it! We also had a Whirlpool for over 13 years without any issues. I decided to get the Samsung matching set of appliances. Biggest mistake ever.
@@anitachakita Yes, I pasted a $150 tablet on it and it and it keeps food cold, frozen and makes ice. I tried the samsung fridge tablet and it is pretty limited and it is not that impressive. Would never buy it.
@@mrniusi11 You are the "moron". These vaccines have been tested on volunteers throughout the world who were then exposed to the virus after bein vaccinated. Less than one half of one percent of them got ill. For over 900,000 in this country alone the vaccine came too late. Irresponsible , selfish, ignorant "morons" like you are holding us back.
@@TheNYgolfer for all we know the people that got the vaccine will have a greater risk of cancer or some other messed up illness... You don't know, nobody does... Which is why the FDA did not want to approve it. They're weighing the odds for us though and if we should get something bad... That will go away after all of us die and won't affect the next generations. Main goal at the moment is to get control over the virus
If people buy then it will sell Simple as People are lining up to inject themselves with formaldehyde, mercury, lead, aluminum, and genetically modifying RNA injections People are stupid
Mine has been freezing literally anytime it starts working good.. Fills the Ice Drawer and then it says nope, i'm gonna pour water all over everything then freeze it!
I have a Jenn air dual fuel stove oven and this week since COVID they cannot get parts to fix it....whirlpool now owns Jenn air my oven needs a new fan I’m screwed Things have changed...anyone thinking of buying Bosch ..it’s now made in China
@@allisonshand2897 Hi! If you get the part number(s) from the service technician I can look the parts up and see if any of the suppliers I deal with have them in stock. No guarantees but will be happy to help.
I paid around $4800 with a sale going on, I got a fridge, oven, microwave and dishwasher all in black stainless steel. The fridge is almost 2 years old and i had to run several defrost cycles and pull ice out for almost 2 hours..
@@JbbJake I think the defrost heater sheath is bad. You can buy one at appliancepartspro or some others. But the first has a video to teach you how to replace it. I fixed mine about 2 months ago.
I am so glad I found these videos on RU-vid. I thought I was the only one. We bought our Samsung refrigerator in February 2021. We have had an issue with the ice maker since we bought it. It does make ice, but the ice melts and clumps together. So we constantly have to keep pulling out the tray and breaking up the ice. This is ridiculous. I thought my paying a little more for a Samsung refrigerator as opposed to buying a cheaper one, we wouldn't have any issues. I am so glad to see that I'm not the only one having this issue and I will be calling Samsung on Monday. 😡
@@SelkirkSoapCo. Yes. They sent a tech that replaced the ice maker completely. He also sealed some areas where air was getting in. That was causing the ice to melt and stick together. Now the only problem is, when I turn the ice maker off, it turns on by itself a few hours later. 🤔
@@SelkirkSoapCo. I called Samsung customer service about 6 months ago, and they sent a repairman to replace the ice-making unit with a fixed version that shouldn’t have this issue anymore. Free of charge, all they asked for was the serial #. I think the class-action lawsuit worked! Did they give you an appointment yet?
We were fine for 2 years... Now having to defrost our ice maker is a common occurrence... It's recommended that if you aren't using a lot of ice to turn off the ice maker... but it takes a few days before there is enough ice to use... it Doesn't make sense.
Dealing with this exact problem now. Samsung ought to get out of the refrigerator business until they fix their ice-maker issues. They absolutely suck!
There is an air leak in the freezer icemaker that allows this to happen. Manufacturing defect but fixable. That is why they asked them to cut the cords to prevent resale.
I just started having ice maker issues. my fridge is 4 yrs old. There is no ice and the display screen is flashing 14 E and doesnt let me press anything else on the screen. i unplugged several times and nothing doing.
@@blakemattingly7493 I warped ours and now I cannot put the ice bucket back in. We joined the lawsuit but are still waiting for results. Screw Samsung!
Do the forced defrost. Of course they don't include the steps I the owners manual. Hold freezer and lighting for ten seconds, then use lighting to cycle to fd
I’m currently going through this issue right now. It’s so frozen that I can’t even get the ice bucket open, and we just bought this refrigerator in 2020..smh
My family and I laugh bitterly when these new refrigerators can't keep making ice. My parents had some old POS fridge from the 80s, whatever they could afford at the time, probably not much. It made ice reliably for 20 years until it got moved to the garage. If we put a new water line on it and hooked it up, it would likely start churning out ice again. I bought the entire Samsung line of appliances in a package and the ice maker is the only thing that routinely disappoints. They should admit their stupidity and fix it for good.
Join the ongoing lawsuit and "maybe" you might get back some of your money, but I doubt it. We've been in the lawsuit for about 4 years and so far . . . nothing is happening.
oh, just wait Skyler...the back of the fridge where it says "Twin Cooling Plus" will freeze up behind that panel. there's a guy that sells an additional heater on the copper tubing lines, but it shorted out almost immediately after installation. Samsung is garbage. We are going with AMERICAN MADE Whirlpool products. Best of luck to ya!
In my mom's old house (unoccupied for 26 years) there is an old Frigidaire that has been operating without a problem since the mid-1950's !!! That's about 70 years ! Its simple, but it still works !
We had two of these junk refrigerators. the first one lasted a year (with 6 service calls) before Conn's replaced it under extended warranty. The second one lasted six months before it was declared non-repairable and Samsung finally gave us a full refund. Every tech that came out said Samsung was junk. I totally agree!
Those techs obviously have no experience. Almost every appliance built now is made in China. LG and Samsung are made in Korea. LG started using a more energy efficient compressor but they break down more than often. Samsung has had issues with some of their Ice Maker designs, because they could not use the crescent cube heat release ice maker that is standard, China now owns the patent. Samsung has a great track record for little to no sealed system failures. Whirlpool, Maytag, Kitchen Aide, Amana, Crosley, Magic Chef all Made in China. GE Appliance Hotpoint, Cafe, Profile, and Monogram sold out to Haier another Chinese company.
@@jmcwatchdog526 I agree. We had an LG fridge a few years ago. After 2 yrs it just stopped cooling, completely. After many service calls (it was under extended warranty) they finally refunded it. We bought a Samsung to replace it and had no problems with it and found it to be a greatly superior machine in all its design and function. HOWEVER, when we moved and had to leave it we then bought another French door Samsung fridge. This one has been a disappointment. It has an interior ice maker that doesn't function well (and it's only 6 weeks old!), the freezer develops crystals, but mainly the interior just seems cheap. Our other one had great interior lighting that allowed you to see well even into the back of the fridge. This one has one light at the top. Period. The other one even had lights in the crispers when you opened them. This one, nada. I am not happy with it. As with many companies they are cheapening their products but still charging out the wazoo for them.
I really, really wish I had searched through RU-vid, to discover this problem, before spending lots of money on a very poor designed fridge. We cannot use our ice dispenser anymore so I found some nice old fashioned metal ice trays and get my ice cubes that way. It's simple, reliable and it just plane works! No electronic crap necessary. Many times the old fashion simple designs are far better than the new electronic ones.
@@jmcwatchdog526This has nothing to do with where the machines are made. The bottom line is that icemakers belong in the FREEZER. If you put an icemaker in the Fresh Food compartment, you will have problems. It doesn't matter what brand it is, they all suck. Samsung's suck the most, they've revised it 18 times, and guess what... it still doesn't work! If you want an icemaker with a dispenser, the only way to accomplish that without problems is to get a side-by-side. End of story.
What I have found helps is to turn the ice maker on, let it make ice for a while (a few hours), then turn it off. You can then dispense ice until it runs out. Of course, this isn't convenient, and it's not a great solution. It's just easier than having to defrost it frequently.
Samsung has to pay to fix it. It's still under warranty because of these problems. my fridge was 5 years old and they came to replace it--unfortunately, the tech then proceeded to break the rest of the fridge which now doesn't cool--AT ALL. I'm fighting with Samsung to pay for the whole repair since they only want to cover the icemaker.
I, too, am an appliance service tech and know all too well about this problem. Allow me to explain this issue. Samsung decided to place a box that needs to stay below 15°F in order to produce ice cubes inside another box that stays at 33° or warmer...with no gasket or seal of any kind. So, there is a small, but constant leak of warmer air into the colder area, causing condensate and then subsequent freezing of said condensate. This process builds up and becomes a block of ice in your ice box. The only way to keep thos from happening is to use a silicone and apply to the spaces between the box and the wall. Also, during manufacturing Samsung may have pushed your your inlet hose to the ice maker too far in, allowing it to be too close to the inner wall of the spout to the ice maker, acting like a thumb held tight at the end of a hose, and spraying down instead of falling down in an even flow, causing overspray to freeze up and build up around the auger assembly's fan. If every time you go to get ice, a little water pours out...look at the ice room flapper door and be sure it is sealing properly. Room temp air can also leak in to the ice box from there and cause issues. Hope this helps in some way.
sorry but the air leaks are the problem. bad flapper design will not hold water aka air leak no ptrap on icemaker drain line. I laugh at the drain tube heater in the ice room. Not sealing up crack in one of many updates . This same as a bottom freezer bad gasket aka air leak it starts to freeze at the cracks.
Yeah I been saying this to my husband for 3 years now! Samsung was stupid to put the icemaker inside the refrigerator. We are in the process now of thawing the icemaker and taking everything apart. For the 12th time in 3 years
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
EagleEyeInsp DE I watched a few RU-vid videos. I inserted a small nylon cord inside the seal in the door where the ice drops into the door. Just to make the seal a little more "puffy" and press against the ice maker. It seems to help a lot. I've only had to defrost 1 time since this.
Samsung created a ice maker service kit, it's been or for a few months. Includes a new main board, ice maker, drain tube for the auger, and y clips for the cooling loop.
I bought my 4 door in 2017 and thankfully purchased an extended warranty. My problems didn't start until 2019 when an ice dam formed and the machine stopped producing ice cubes. The first time I cleared the dam on my own but when it happened again a couple months later I called on the warranty. The fellow came in and resealed the ice unit and I worked well until early this year when the ice dams became a constant problem. The same repair man came, still on warranty and he told me that this is now a recognized issue and told me that there was a kit he had to order that would swap out parts and hopefully prevent the issue. That was about a month ago so time will tell...
Samsung has come up with a fix! We dealt with an ice maker that constantly froze over and needed defrosting for 4 years. Many service calls later, Samsung shipped all the parts for the new ice maker, including the modification that prevents freeze over. The repair tech came about a week later. We have had ice for the past 8 weeks with no freeze over or dripping water from the ice maker. Recommend calling Samsung and insisting they send the free repair kit and the services of a tech at no cost to you.
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
Vladimir Cosic thank you, I replaced the ice maker with a newer model, sealed all the edges with silicone and installed the Y clips on the element. It’s better but still had to defrost every few weeks due to the drain freezing up (design flaw). Now I just put tape around the crease where ice drawer meets the housing, and it seems to be better so far.
It’s a design flaw. I have a 4 door Samsung refrigerator that had the same problem. My husband was able to fix it and hasn’t had a problem since. The flaw is the weight of the ice maker rests against the styrofoam insulation in the back of the refrigerator causing the ice maker to hang in the back. There are no screws or anything holding up the back of the ice maker which causes the ice tray to slant. The slant causes an overflow of water in the ice tray. As water escapes the ice tray, the temperature is constantly refreezing the water that escaped from the ice tray causing the ice buildup. My husband bought the updated replacement computer board and ice maker kit. In order to completely stop the ice buildup problem, my husband put a piece of expanding weather stripping under the back of the ice maker to help hold it up. He also caulked the inside and outside of the ice maker compartment. My husband fixed it over a year ago and we have not had any problems with it since then. This could easily be fixed if Samsung would redesign the ice maker so that it’s not resting on the insulation.
Now I know I'm not alone. 3 years of this BS. You lost us forever Samsung. No phone, no SSD, no appliances. Never again. It's a miracle I found this video and I definitely want in on this lawsuit.
Also repair man. Have samsung fridge. New ice maker PC board and heated drain tube. Samsung provides concession for all parts. Frigidaire needed air handler. Ge had freezing line in door. All brands have issues.
I fixed mine! All it took was a different tray warmer resistor that loosens the cubes. I just changed the resistor value to the warmer so cubes don't get stuck and it pushes more water for next cube cycle. So now it warms tray better and ejects cubes and then goes to next cycle.
The refund process is a 3 month ordeal. I spent 8 hours on the phone with Samsung and sent multiple emails. Eventually I received the refund. I will never buy ANYTHING from Samsung again. The entire process was a nightmare.
Appliance technician here: I absolutely hated getting this calls at my old company. The first fix Samsung had us do was in install these metal "Y" clips on the evap/heater coil, replace the plastic seal, and to pull back the water line 1cm. It also never worked. The second fix was far more drastic involving replacing the ice maker, sealing the rear of the compartment, and even replacing the control board. This barely worked either. Sure enough within weeks or months I'd get a callback and then I had to head back and try another desperate fix. It was bad enough doing it within the warranty, it as even worse when it was COD. Now that I run my own company I take the time to present the fixes to my customers but I make it very clear they have high failure rates. It's never a good situation for any customer to be in. Some opt for the first fix since it's much cheaper. They're so desperate they'll try anything even if it's a gamble. No one ever pays for the second fix which runs into the hundreds of dollars. These days once I get the call I let them know that their best bet is to use a steamer every couple of months. You can get one from Amazon for $30. Don't use a blowdryer since it can burn, melt, or deform the plastic. Or better yet stay away from Samsung.
@@JohnCBrown-me8gj Most brands are the same in that they're all made with short lifespans. That being said your best best is staying away from any fridge with digital controls. Computer control boards are very expensive to repair. The best fridges are controlled via mechanical timers. Simple, cheap to replace, and much more reliable. Technicians love these types of fridges since they're synonymous with easy work. Takes 15min to diagnose. The complicated digital ones that have multiple evaporators, sensors, and multiple control boards are a nightmare to diagnose since there's so much to check. We often know what's wrong in the first few min - we spend the rest of the hour or two checking everything else to make sure. If you really want an ice maker don't get any door-mounted ones. They're inherently complicated machines. In some cases it's essentially a mini-freezer inside a fridge, plus a complicated feeding mechanism. The water and ice dispenser in the door have their own issues, too. The water line, power and control cables must be fed through the hinge. Get an ice maker that's inside the freezer section and drops into a bucket. This way it already takes advantage of the fact that it's already in the freezer. No elaborate feeding mechanism. The biggest tip I can give you is that you're not paying for better, you're paying for more. When you take away all the fancy stainless steel, digital screens, fancy features....the core components are the same. The same compressor, the same evaporator fan, the same cheap shelves, etc. Go with simple, analog, and you really don't need all those fancy features. Ever ride an 18 speed bike? Do you actually use all 18 gears or do you just use a low, medium, and high gear? You won't believe how many angry customers I've had who bought $4000 Samsung, LG, Whirlpool, Frigidaire, GE, etc fridges and were so angry they had yet another service call within a few months or a year. One guy was who angry he wanted to load the fridge onto his pickup and dump it in front of Best Buy. Best of luck, and remember the salespeople aren't technicians and are just fed handouts from the manufacturers with talking points.
@@Babuiski That was a well written post. Thank you. My question to you is, with the way these appliances are now a days what do you think to be the average lifespan? I am going on 6 years and the icemaker is unusable now and the fan towards the back of the fridge on the inside is hitting ice that has built up on some coils. A full 24 hour defrost will temporarily fix the issue but it comes back later, sometimes a few weeks or a month later. Is it better to TRY to get the fix(es) done or just spend the money on a mid range fridge?
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
Vladimir Cosic Those are good tips but they won’t stop the problem. I’ve had 3 separate repair company’s check my ice maker. They did the silicone inside and out. 1 month later the ice builds up inside again. It’s a Samsung defect with their ice makers and they all should be recalled.
we have had never ending problems with our Samsung Refrigerator. The ice maker has the same problem, and we have just given up using it, and we have water that collects under the deli drawer because the cooling coils inside of the fridge freezes up causing the cooling fan to hit ice buildup, and make a loud irritating noise at all hours night and day, as well as the drain freezes up where the defrosted ice is supposed to melt and drain down to a collection pan. Samsung knows that this is a major problem with their fridges, and instead of fixing it, they will sell you a kit to supposedly remedy the problem, However The Kit Does Not Work !
My Samsung frig worked fine for the first year or so before the icemaker started freezing up and jamming like this. I used some silicone sealant to seal up the icemaker box but even with that, I still had to manually defrost the thing with a hair dryer every couple of weeks. Finally, after only about 5 years of total use, the compressor took a dump last week. I just decided to replace it with another brand of frig. Surprisingly, my 11 year old LG beer frig out in the garage with its failure prone linear compressor still runs great and I've never had a problem with it.
Mine was fixed permanently by Samsung. The part that makes the cubes was replaced along with the electronics inside the ice box and the refrigerators mother board in the back of the refrigerator. In addition, insulation that looked like calk in tube was inserted into the entire housing of the ice box. This seemed to resolve the problem of ice melting and refreezing as a result of an ice maker being installed inside of a refrigerator. So basicly, you have to be lucky enough to get a repairman who knows what needs to be done to resolve this problem permnaently. Why Samsung is not able to resolve this for all existing customers and all new unsold units is beyond me.
Samsung fixed mine too. Completely replacing the ice maker unit and replacing the main motherboard for free three years out of warranty. Now it's the best fridge I've ever owned.
Just got off the phone with them and they don’t want to cover the cost to fix this problem. Why is it not a recal for this. Unreal. This not a cheap fridge. Wow.
This is the issue mentioned in one of the comments. "there is a small, but constant leak of warm air into the colder area, causing condensate and then subsequent freezing of said condensate." Warm air is getting into the ice box and freezing the moving parts solid. I saw a RU-vid video showing a person putting metallic tape alongside the ice box and it fixed the problem.
@@panchopanera4600 Hair dryers will damage the plastic parts. There is a new repair kit from Samsung that fixes this issue. Need to have a certified repair tech fix it.
Samsung refridgerator sucks! My defrost system in the evaporator failed. I replaced with a 80 buck heater and 4 hour labor. It seems working fine but the temperature and other controls dead! Never again!!!
maydafierro i found the lawsuit on the internet and then i filled up the form provided by the law office. google it if there is outstanding class action lawsuit against samsung refrigerator.
I just found this video after trying to figure out why my ice-maker wasn't working. We bought our Samsung 3 years ago and had no issues until now. Odd, but at least I see we are not alone and I can contact Samsung.
Not just Florida in Texas my Samsung ice maker has to be cleaned out monthly since the day we bought it. We also had a repairman replace the unit under warranty but he told us it wouldn’t help. We won’t buy another Samsung refrigerator.
Had the very same issue. Should have been a recall. Will never buy another Samsung fridge. I ended up turning mine off and buying a countertop icemaker.
I had a different Samsung refrigerator and had another issue. It turned out my neighbor had the same model and had the same problem. Samsung refrigerators suck!
Mine died 13 months after we bought it just when there is no more warranty left to request for any sort of service calls. So frustrated, but didn't want to throw more money into the trash, so we went and bought a new whirlpool and it hasn't given us any problems since for more than 4 years. We then put the Samsung refrigerator into the garage so we can use it to store oil and coffee beans to make good use of the insulation since we spent so much money on it. Even now whenever I heard the brand Samsung refrigerator, I feel so nauseated because of the stress that we have to endure during the break down.
Yep! Same here! I’m having to do a forced defrost at lest once every a week or so. It’s so frustrating and I’m without ice. Guess it’s still not fixed!
Same here. Had it repaired once and the warranty ran out and it started freezing up again in the back. I did find a video about Forced (manual) Defrost mode on a Samsung Refrigerator and that did help. Otherwise we took out all the perishables and turned off the power breaker for 24 hours to defrost it. A real pain. Never again.
@@Denimus92 I have a 2011 Camry built in the U.S., 7 years now, it's been a great car gets excellent gas mileage, before that I had 96' Camry, I actually liked it better then the 2011, before that I had an 87' Toyota 4wd pick up for 10 years.
Per another video I watched, the guy recommended the steam because it doesn't get as hot as the air from the air dryer which could damage parts inside the ice maker. Then, you'll have more problems. See Ben's Appliances and Junk on RU-vid. "Samsung Ice Maker Not Working-How to Repair and Replace EVERYTHING."
Everyone always goes for the new of the new with all the bell's. I buy the cheap ones and get 7 to 10 years out of them and pay way less then most people. Old school is better.
@Sgt Pepper yes 7 to 10 years But they set in my shop and deals with temps anywhere from 19 degrees to 115 degrees I think 7 to 10 years isn't bad at all. Now the one in the house is about 22 years old it's an old GE.
@@Cockeyed_Den8213 the problem isn't all the bells and whistles. It's the I've machines on ever unit that says ice master. They redid then for 19 call them ice Max now and I have 0 customer complaints. With the old ones omg it was 5-6 a week. I refused to sell Samsung until the new ones came in with the new Ice machines.
It’s the same with most appliances. Internet connectivity on my refrigerator? Hell no! Look at the washing machines. All this fancy electronic BS for washing clothes?. Ultimately it breaks and is impossible to repair or incredibly expensive. Just keep it simple like old school washing machines. Turn it on - agitator turns, clothes get washed, rinse, spin and done. Repairs are so much easier and cheaper. Not rocket science. It’s all about sucking more money out of the consumer is all it is
Takes me back to the old days when companies advertised the 'frost free refrigerator'. I never thought that ice-maker's would have the same problem. I haven't heard of any other brand experiencing this problem.
We have this issue in Australia. We had Bern advised to steam or use a heat appliance to it when ringing up when in warranty. Unfortunately melted the box outside. Now they ate trying to fix it. They knew along this is an issue and now product care is calling trying to say there ain't no parts to fix it or they can't tell us what the technician has told samsung because it probably a policy. What absolute rubbish. Never again will buy anything samsung.
Bought the 4 door Samsung model mentioned in this video about 4 years ago. Funny enough we bought it because the ice maker on our old refrigerator broke. Within 3 months the ice maker on the Samsung was freezing up and stopped making ice. We had repair people come out several times. The first time they replaced the ice maker. After that they used a heat gun to thaw it and within a month it would be frozen over again. My husband started thawing it himself with a heat gun because it was a real pain to continue to call repair techs and to not have ice. Finally, my husband got tired of that so we called for a repair again thinking that after it was "repaired" again we could fight with Samsung to get our money back. The last repair tech we had out here did thaw the ice maker but also said the water line was installed too far in. He pulled the line out of the refrigerator a bit and said that if the water line is pushed too far into the refrigerator the water splashes up onto the ice maker and causes it to freeze over. We thought he was giving us some stupid excuse and prepared to call Samsung in a month. It's been about 2 years now since that last repair tech was here and we haven't had a problem since. I'm probably jinxing myself typing this but if you still have one of these refrigerators and are still having problems with the ice maker freezing over try adjusting your water line. It sounds really stupid but it did work for us.
Seriously, their washers are horrible. Broke down so many times. All that high efficiency water usage is nonsense. All those water savings goes out the window when you pay the repair cost of pump, motors, valve, etc. Now I own a top loading white boring machine, basic, no frills, no problem!
We're dealing with this problem right now! We couldn't get the bucket out and by the time we got the fridge low enough on food to let it melt, the ice has snapped off a clip holding that piece on the top just below the coil. What a pain in the......
Same issue here with Samsung ice maker, I use to defrost it every month but gave up cause it freezes back up in 3 weeks time. I won't buy a Samsung fridge again
I have this same problem and have for years! It's so frustrating! I now know what to do after watching the repair men fix it over and over. It is a pain to repeatedly have to do this...remove all food, get the coolers to put all the food items into, take the refrigerator shelves apart, ice maker apart, back off the inside of the unit and defrost while keeping towels in the refrigerator, use a blow dryer to speed up the process, pour hot water into the drain, etc. Put it all back together and let it cool back down enough to put the food safely back into. THEN pray that it doesn't happen anytime soon again....BUT it does! :(
Hello, I am a Appliance repair company owner and we fix this problem all the time. 1st- get Samsung silicone DA81-05595A, 2nd- do the proper defrost of the icemaker section( we use small steam machine, that can be bought on Amazon) . All the ice has to be completely melted and water cleaned. 3rd- apply silicone all around the icemaker box from the outside. You can use the flashlight on the outside and by looking inside the icemaker box it will be visible where warm air is coming in. 4th- if you want to be sure that evrything is 100% sealed you can remove icemaker and icemaker auger motor, it all slides out in couple steps ( there should be video of that) and apply silicone from the inside as well, all around the edges of the icemaker box. 4th step we only have to do in 1 from 5 fridges when amount off ice that is build up is so massive that we know that seal on the outside won't be enough. I hope I helped
I have the other issue that the drain freezes. Did the repair of changing the small part that warms the drain, but still froze. Yep, Samsung is a piece of crap.
one person attached a bare copper wire to the freezer evaporator heater to prevent frosting the drain line/hose. you need to open the freezer evaporator cover to do it though.
Yea. I had the big sheet of ice under the drawers. Had to get a big syringe and run hot water thru the drain until it unclogged completely the frozen drain until I heard the flow of water drain into the pan both times I did the fix. I have adjusted the temperature to not be to low also. Hopefully that will work.
We bought our French door-style refrigerator back in 2019. This freezer problem happened two months after we installed it. It was under warranty, so it was "repaired" for just a service charge. It kept happening to the point that we no longer use it. Buyer Beware!! don't buy this refrigerator with this type of ice maker!! Piece of junk.
As of 6/2019 there is a repair kit that fixes the problem, its based on model serial and revision number. The kit includes new ice maker, new auger drain assembly , upgraded main board and the ice bins get replaced as well. If the kit is installed correctly It wilt solve the issue.
hi, just wondering if you can give me more details info on the repair kit (how much and where to get it). We been defrosting with a hair dryer about every two months. Thank you.
Our ice maker doesn't work have to buy bags of ice!!! During the covid i invested in a small size and put in our garage i got it cheaper without the ice maker but i have ice trays and i luv them ,,but still having a 3,000.00 fridge and not to make ice and it freezes up!!!
Lol!!! We have the same problem with the ice-maker in our Samsung fridge and after repeatedly going thru the process of blow-drying & using a knife to break off the ice, we have turned off the ice-maker and now make our ice the old-fashioned way with trays! We will NEVER buy another Samsung refrigerator!!!
Hello. found out this incredible video on youtube in regarding a Samsung refrigerator, and I am in the same situation, I purchased my refrigerator 3 years ago in Home Depo, I bought a complete set for home, after only 3 years I needed to repair / replaced 2 times different issues in the Refrigerator, 1st the ice maker stopped working I paid $300.00, now something is happening with the twin cooling system, I talked today with specialist in home appliances repair I described the situation over the phone, and I already have an estimate haha another $300.00 labor only, I wish I could get an assistance in here !! Definitely not buying Samsung home appliances no more !
No Samsung refrigerators are just trash. The blower fans always freeze up and the defroster has a known design defect. The freezers randomly stop freezing at times.
Watched this several months ago, My Samsung was one of those with major icemaker problems, Had the Geek Squad out 5 times over 3 years with no result. My fridge is a 2014 model (2021 now) Answer: thats 7 years old. I had just gotten use to defrosting every two weeks. Then I called the number listed in this story, under a week they were done and fixed it. FREE. PROBLEM, Motherboard was defrosting both freezer and fridge at same time, In 2018 Samsung changed the motherboard for two different cycle times freezer 5 minutes longer cycle time, Of course they sealed the ice unit, changed the entire ice maker even ice bin since the seal around it can also compromise the air flow.
As of June 2019 A service kit that fixes the problem. Some of these people give bad advice. The Koreans make better product than China. I have been in the repair industry for over 40 years. I have installed hundreds of these kits with no additional issues.
Same thing goes for Samsung washers. Ours went out and they had no service providers within 300 miles of our home. Options were to buy another samsung washer, and it HAD TO BE A SAMSUNG and they would credit us $200.00 lousy dollars as a rebate mailed to us in 6 weeks. We had bought it from Lowes. Lowes was no help. We wound up buying an LG and I will never buy Samsung anything. Why are they still in business????? Sorriest appliances ever made.
Wow! I have the same issue. I scheduled repair service a couple of days ago. They said they will cover the parts and labor even though it is no longer under warranty. Now I know why.
I bought mine about 4 yrs ago and have never had a problem with the ice maker till today. Was clogged so I opened it up and cleaned out the ice. There was hardly any buildup inside so was a pretty easy fix. Now I'm hoping this doesn't become a recurring issue. I'm in Canada so not sure if the design is different here?
Our top-of-the-line 5-door Samsung refrigerator has been fixed eight times. Each time, the ice making unit had to be either repaired or replaced. Nothing worked. We bought our fridge from Lowe’s, whose service department was first rate. However, numerous local repair services (We pretty much met them all) have told us that Samsung is a terrible company to work with, and that they do not honor their warranties. Additional problems: shelves and shelving brackets break easily, and are very expensive to replace; user manual has many errors. My family, my extended family, and my neighbors in Massachusetts will never buy another Samsung kitchen appliance of any sort.
Yeah our side bins have broken and needed to be replaced 2 years into having our Samsung. But we had a whirlpool before and had a freezer go completing toast. I just think in all nothing is made to last anymore. My dear grandmother had a refrigerator she bought in 1950s and was still working in 2010 when she sold the house.
@FAZE JON T yeah that's exactly why I love my Fold. Trust me I have both and for me and a lot of other Fold owners no phone can replace this except for the successor. I got the Fold, S20 Ultra and Z Flip (along with the Tab S6 and stuff)
We bought our Samsung appliances from Lowe's with extended warranty in 2013. Didn't figure the Microwave would need a long warranty just the Frige, Stove and Dishwasher. Ok well the Microwave crapped out and had at least 5 service calls while under warranty. We replaced it when the warranty was up. Our Frige is the one with the 2 Ice Makers, one in the frige and one in the Freezer. Of course the one in the frige is a problem. It worked for about a year and went out. Ice would freeze in the tray and not come out. When you have a service each one is at least two visits, one to diagnose and one to replace parts. By service call 6 we were starting to think about how to get a replacement under warranty. NOW HERE IS SOME ADVICE FOR EXTENDED WARRANTYS - Our Lowes warranty said free replacement after 4 unsuccessful service calls. BUT the small print says that if you call back for the same problem in under 30 days that call does not count. So to build up the calls needed for replacement you have to wait 30 days between repair attempts in order for them to add to the total you will eventually need. Oh and Lowe's in this case tried to change the service records to make two of the calls not count. They did have to give in when I had proof of the dates. Finally after 3 years we were given a refund. We turned off the upper ice maker and just open the freezer to get ice. I do have a collection of 5 ice maker parts and every so often I plug one in to see if anything has changed, hope springs eternal...nope!
I messaged their support account on Twitter and received almost a full refund for a 4yr old fridge. So yes they are junk, but they took care of me out of warranty so can’t complain.
I have that same refrigerator. I'm still dealing with that issue with my ice machine. It's not making ice. I'm tired of defrosting my fridge... I'm so glad I came across this video. I CAN'T wait to see this resolved. Samsung, plz help me your customer. I'm in desperate need for my ice maker. My location is in Va. It's just not the Florida area. I appreciate Samsung products. I just need my Ice maker workable without freezing the ice over the top all the time. Samsung, please help!! 🙏
