SCAMMED ON EBAY! 

I NEVER give partial refunds unless I know it's my fault. Basically by doing this the scammer wins which annoys me more. I'd rather suck up a bigger loss and get the item returned. I know it's worse when it's GSP too but there is no way he should be getting away with it. I would accept the return and report him to eBay for abusing the return policy as he would be using the item not as described option.

I sold an iPhone 14 Pro got a empty box returned. Provided evidence of the whole case including a listing I found the scammer reselling my iPhone. Still have not refunded me. Will never sell high end items again on Ebay.

It’s crazy to me how buyers are literally allowed to just commit fraud/theft and completely get away with it, not a single thing happens to them, Amazon is even worst which is why I’d never ever sell on there, people genuinely believe because of how rich the owner is that their entitled to just lie and steal, like using new items and then lying saying it’s faulty and sending it back, when in reality it’s the small businesses that your stealing from, and not a single thing happens about it, you could literally buy an iPad and then send a box of newspaper back and get a full refund and nothing would happen, the whole “the customers always right” is completely outdated and doesn’t apply anymore, it’s not like they are just giving you money for nothing is it? It’s a transaction so the treatment and terms should be fair for both sides, the customers always right AKA the customer can take advantage of you and you can’t do anything about it

Name and shame them (in terms of eBay username) so we can block them as well. Maybe that's an idea - get a list of all our blocked users so we can all put together to keep them all away.

To add, highlight to eBay. Why would the buyer want to keep something that’s fake?

FYI you should have accepted the return in the end, reported the buyer and then deducted £20 off the refund when they arrived for the cost of the postage. With all your evidence, eBay then step in and cover the cost if they deem it necessary.

Never do that, it encourages that kind of behaviour. Have funding and risk pot available within your business to consume these sorts of issues. Accept the return and take the reduction in return postage and fees then report the buyer. If the buyer has a history in this they will be banned, the service metrics removed from your account and you can partially refund them once received.

The truth of it is for every 1500 good buyers or sellers there will always be at least one scumbag who brings people down🤬🤦🏻‍♂️

The horrors of the GSP program right there. Buyer protection has swung too far, and even if you could leave bad feedback for a buyer (a complete joke in itself) then they can open as many eBay accounts as they like and just do it again as that’s perfectly fine with eBay. The fact that they can literally see the buyer trying to bully you into a partial refund and yet side with the buyer every time is a completely broken system.

It grinds my gears when people say "the customer is always right" No, they're not The customer can be and usually is wrong. I sold a gaming capture card, buyer said it wasn't posted, I took a picture of the box behind the post office counter for proof, and sent them a picture of the receipt, they requested a refund before the items delivery date which I had to accept because of eBay's rules. The next day guess what turned up at the customers house. Now luckily I had a good honest customer who paid in full once it arrived but I mean why request a refund before the delivery date anyway

well done you have just given potential scammers a tutorial

This is eBay for you today. Buyers have all the rights. It’s a great way to get something for nothing. No seller wants to have to pay for return shipping (even more so when it’s International) but this is the eBay way.

Kudos to you for sucking it up and doing the partial. You know the buyer is playing the system. while raging inside, you’ll have forgotten about this in a few days, onwards and upwards fella. don’t forget to to block the buyer, obviously 👍🏼

Why I stopped selling on Ebay, too many scammers and Ebay does nothing to protect sellers. "Not as Described" is my favorite one, I don't care how many pictures you take or how detailed the description they will use that for the return and/or partial refund demand and Ebay will sell out the seller in a heartbeat. Done with Ebay.

Since ebay doesnt give a fuck to do the right thing, reputable sellers should come together with a docks list of these scammer names and addresses so they can avoid doing business with them. Typically a scammer will try their funny business with one seller and move onto others who dont know their rep and tactics like a parasite.

This is quite the bizarre case Jon, I’ve personally sold a lot of items through GSP and I was always under the assumption an item sold through GSP cannot be returned so that strikes me as odd straight away. I know this case is resolved now but if this happens again Jon I would pursue a claim through GSP claiming damage in transit - everytime I’ve had issues with GSP they always reiterate that it’s the seller job to get the item to them at eBay and everything else is under their umbrella so say - so in this case you’ve fulfilled your side so baffles me why eBay are treating this case differently. Need any help mate give me a shout.

Too many dirty opportunist scammers nowadays from my experience

I would rather take the hit and lose more money on the the return than give him the 15% off as petty as that sounds.

People like this are soooo annoying! So unfair you have to pay the postage from Spain! These kind of people, like you said in the beginning, often throw up red flags before the sale with odd questions and behavior. I had something similar with a pair of boots that went GSP.

Me personally externally invoice the customer when this happens. I know eBay have there policy’s and think that the customer can do these things, but if it is not defective I would personally re invoice them outside of eBay direct to them. Just because u agree to a platforms terms and conditions doesn’t mean u cannot do business outside of the platform. I had a situation where an ebayer bought a Rolex of me and opened a return. I said no problem as they said it was fake which it was completely legitimate. I recieved a very bad fake sent back to me. I raised this with eBay and they completely denied any part and the return was settled. I sent the customer an invoice separate to eBay for the watch, never heard anything back for 2 months. Sent it straight to small claims court and recieved the full value back for the watch and damages on top. Act as a business rather than just a reseller and u can do everything legally under you’re business. Don’t let them take the mick

These type of buyers make me sick

Buyers have way too much protection. Sellers are the ones who have to graft and put the actual work in to keep ebay going

I had a similar experience last week. Buyer claimed a jacket was fake (it wasn't) and he had had it for close to a month. Ebay told me to accept the return. I received the jacket which was clearly worn. I reported the buyer and claimed for the item being damaged. They sided with me and i got a full refund including postage. You should have accepted the return then reported the item as damaged. He pulled them apart after all. I've found Ebay to be quite helpful when it comes to scammers. I've had a few and each time they have refunded me.

I would love to have a block list combined from all your subscribers. Maybe you could create one.

If this happens eBay should be able to put a return mark so people can see if this person is doing it to other sellers

I know how you feel💯, had a buyer purchase a jacket, took all labels off, wore it and then said wrong size, item was used for a event, took the return but the emotional factor was all wrong after effort taken to source, advertise and post out quality item...

you d better get use to this ive had no returns in past 8 years, this last 3 months ive had 11 , dont fit ,defective, not delivered,dont look same.

I never had a good experience on eBay as a seller. I was selling a lot of mining gear to clear my debts and fund a new eBay business. Out of 12 gfx cards 3 of them came with a charge back. Which took away all the fund for the business. Any case I took some of the cash for debt and allocated it to eBay startup. Started buying some old consoles which needed repairing, these were things labelled not tested. Every single one had been taken apart, but managed to repair 1 and that had some dodgy soldering done and they ruined the circuit board. Anyway that venture I put it down to experience and eBay just being a scam.

EBay always sides with buyers it the most frustrating thing for sellers 😡

Ebay has been a nightmare lately. I sold an Xbox controller to someone we spoke in messenger about it he received the item all was fine 2 days later the buyer filed the payment as unrecognised so the money was put on hold and the buyer wouldn’t reply to any messages it was clear we was trying to scam his money back .. this was in august I still have heard nothing from eBay and haven’t got the money for it yet 🙄

I had a buyer try to return a heavily scratched vinyl record from America. It was clear he is a vinyl dealer! 😅He started a return and I left it with eBay. Haven’t heard a thing! I was told by eBay rep not to accept the return and they sort GSP returns out. 🤷‍♂️

Absolutely had a similar thing happen recently and ebay actioned in buyers favour. The system is flawed at times and needs tweaking in places. Onwards and upwards 💪🏻

No way would I refund. It is giving him a license to continue to scam. Male a stand and take the hit because in the long run, scammers will only stop when their scams are not working for them.

Thank you for sharing! I’m so sorry this happened to you! eBay needs to change their policy!!!

We’ve all had to deal with people like this. They want you to knock money off after the item has arrived because they know it’ll cost you to have the item returned.

Sorry to hear you've been low the past few days bud. Please keep up with the videos. They are great viewing, you're one of the best of the bunch, learnt so much from you and brilliant seeing your journey over the years. 👍

i think if you smell a rat best not sell from the start , Good luck

Im gettin anxiety even listening to that :/ people legit want to find faults 😂 hope this is resolved but thats straight scam and not good for an independent seller ebay needs to do more ie negative feedback etc this is people livelyhoods at the end of the day 💙 love the content 💙

You handled it well and made the right decision, a dent in the profit for this item but then able to move on with the issue closed , but this is the reason I stopped selling electrical items, so many people know all they have to do is say it doesn't work and they can stitch you up

Think I’ve had a scammer. Sold £30 item, address was a Premier store pick up centre, item sent 2nd class recorded RM, buyer started chasing after 2 days requesting money back or item! Cut a long story short & after being bombarded by over 40 messages 🤦‍♀️ she ‘apparently’ didn’t pick the item up & open a case of not received. Reported that the store had returned it to me (they hadn’t) After a long fight they awarded on my side. Went to block her from ever buying from me again & found a seller name almost identical (bar 1 number) I’d blocked previously due to the same sort of scam. How do EBay let them get away with it?

It's so frustrating and so obvious that he just wanted them cheaper. I am way too stubborn for my own because I would have definitely called his bluff and sent him that return label. On a positive note, don't let the negatives overshadow the positives. You have come so far and will no doubt be going further

I got my first negative review from a buyer: Buyer said "item not as described" I sell multiple of them with positive feedback as well. Yet the screws were slightly aligned a little bit apart (compared to the picture) What I don't understand is, he writes negative feedback AFTER 14 DAYS, doesn't even reach out to me so I could rectify it. Anyways his being very uptight explaining to me his an expert in the field. He also said please give me a refund and I don't mind giving him a refund frankly....but he hasn't even made a request.

This is precisely why I don't want to sell things on Ebay because they are heavily biased towards buyers. Although I assume most people are fine, those odd scammers could really ruin things

Why is it the ones who always message stupid questions, send low ball offers, that are the ones who return the items? & when you do partial refund, they disappear no thank you, no positive feedback 😅

First viewer - 50 seconds after video release ! Sounds a familiar story (I have had a few as well) as far as buyer not 'understanding' the customs/VAT charge that his own country's government makes. As for the rest, a definite scammer out to con you and get a refund on what is obviously a legit item you have sold him. Block him from buying again ! What was his feedback like - maybe has tried it on with other sellers ? Hope your general health improves soon.

Pay to get item back (pair of shoes from Spain not too excessive cost). Then report buyer, partial refund 50% because he has pulled out soul and damaged stitching (item no longer new). Partial refund tool also blocks buyer from leaving neg FB. If it was a box to America or Australia maybe different story..

I've had this a number of times with cheaper clothing items. The buyer starts an INAD for a ridiculous reason with the hope of a full refund as it's not economical for you to pay for return postage. I tend to avoid selling stuff for under a certain amount now as it attracts bottom feeders.

I sold a mobile phone to a lady in Germany. Not long after dispatching, she bought another one. She said neither of them arrived. Had no choice but to do a full refund and accept that she had obviously just lied and kept 2 brand new phones + got her money back. It’s the worst thing about eBay. It’s made me question whether it’s worth it for me to even bother shipping abroad. The GSP is good, but the lack of protection is scary.

You should be able to report buyers for suspected fraudulent activity and then ebay should invesitgate their previous xx transactions to check how many times they've been given a % refund... Of course this will never happen, but you cna only imagine how many buyer accounts out there will literally do this with every purchase they make

A guy bought some £30 shoes, opened a return one day before a month had gone by saying they were in terrible condition and sent a photo of a different shoe (but same make and model) I made it quite clear to him I was aware of what he was about to do and said I expect the exact pair of shoes he bought from me to be the ones sent back. Surprise surprise when I finally got them back they were a manky different pair of shoes. I immediately rang eBay and spent 45 minutes on the phone to someone who said they sympathised but there was nothing they could do. The eBay guy actually refunded the buyer there and then! I’ve lost sleep over it, yes it’s not a massive amount of money but it’s plain FRAUD! I can’t even leave him bad feedback….. I’m still fuming now 😡😡😡

You chose the best option for YOU.Thats the main thing. Buyer is a canute and would have either sent back an old pair of slippers or cut the trainers up.Block, report and move on. Best wishes for your health and I'm sure Charlotte brings light to dispel your shadows.

EBay knows they’re real but still sides with buyer 😂

This is why I'd never sell anything on ebay.

Thanks for the feedback on this issue.

I'm a furniture artist selling on etsy & ebay. Had Etsy sale for £300, delivered well packaged via courier who confirmed it was perfect when delivered. She sent photo of a piece of wood missing, ( which was easily unscrewable )1st message from etsy was to say they had refunded and she didn't have to return. So I lost the money and item. Wasn't even given a chance to put my side across 🤬

This is exactly why I opted out of the GSP. In the US, they have eBay sorting returns so you don't have to pay out like this (International Shipping Programme I think it's called).

I had a 100% seller feedback on 100+ sales. A new 2 score buyer bought official football socks then said they were the wrong colour. Started a refund request. Makes me want to quit ebay. !

Buyers that do things like that get BANNED from shopping in my store.

Ebay does nothing to protect sellers. Cant even leave negative feedback for them which is a joke really.

I had a guy fish for a partial refund by saying a component of the item was broken in the post. I told him to return it and the component was smashed to smithereens even though nothing else, including packaging was damaged. All you can do is block them.

Had exactly the same with me, mine was someone in UK went on Holiday then ordered something via GSP and moaned that it wasn’t delivered in time!!! On there two week trip to Spain lol! Pay a partial and move on mate 👍 great content

Jon know how you feel mate. EBay will always side with customer. As said block him and move on don’t let it grind you down. There are many honest people out there than bad ones thankfully. Chin up 😮😊😊

I had the same with converse pumps. They were sold for £9.99 and were real! Bought by me daughter and never worn! The buyer had them for nearly a month then sent me a return saying they were fake! Amazing timing too. They were not fake and were in excellent condition.. eBay said I needed to re refund the buyer after the return. I was livid.. the buyer was rude saying they were in awful condition (they were not in awful condition, they were immaculate) and that they were only fit for the bin. I was so angry, but was never rude back and said to keep them and refunded her instead of paying for the return postage. The buyer won a free pair of shoes and I was scammed! My thoughts are, you will NEVER win with eBay or the customer if they complain! This upset me as I’m passionate about what I do sell. Fake and shoddy items is not my style!!! 😡 I feel your pain Jon and you’re not alone in your situation.

eBay really need to change updating the buyer when it arrives at the Global Shipping Centre. Waists so much time for both buyer and seller. I think it starts things off on the wrong foot as sometimes the buyers get annoyed thinking their parcel is lost.

I’ve had one. Sold a faulty laptop stated DEAD CPU PCH it was not repairable unless you can replace the part which is hard to find. The guy then sent it back with parts ripped off the board and the battery torn up and the 8GB ram stick missing! Reported to eBay and they gave him half back for stealing the ram! Ridiculous!

Yes, I had a guy from chilli try it on. He paid over £200 in postage on a large box of skylanders he only paid £50 for. They arrived damaged he said and put the worst quality picture I have ever seen on. He wanted some money returned so I offered £10 he accepted and I was glad I didn't want to pay the £200 shipping to get them back 😮 just horrible vermin and ebay are shite and need to do more.

If you can think of , it happens. You are the seller and have no rights. The seller wins every time. No matter how honnest and ethical. Keep on keeping on!

I have literally had the same thing happen to me this week but from within the UK. Since the return my sales seem to have plummeted. Is that a coincidence or does Ebay secretly punish you because I'm definitely noticing a trend. Hope you're good pal

I hate the scammers. That is why now I never ship out of country and dont use ebay international shipping.

fully behind you what a sham you know your craft he exploiting the loophole its as simple as that

Got one heading my way right now . Said the shoes are defective to get a free return. Bent over backwards for her too. grr

This is the bad bit about Ebay and that they allow scammers to behave like this. Ebay never seem step in and deal direct with any bad buyers. Make sure you you block this guy so he cannot buy in the future.

we should have a blacklist unofficial but somewhere sellers can check then cancel sales to those buyers.

@jonluc dude this has happened to me lots mate. Dont let it impact your mental health. Ebay favours sellers vs buyers. The best thing to do is resolve these scammers as cheaply as possible and move on. Don't dwell on it. They will get whats coming to them. If you leave it or resolve they will leave negative feedback. Remember these guys are trolls and keyboard warriors that were bullied as children. Move on.

Thanks for the video. I would have told the buyer that I have a friend who lives near by to them and they will collect the shoes. They obviously want the shoes so won't want to let them go! They may back down if they are touchable. It's worth a try, it may go against your morals but it would only be a tiny fib👍 It's a shame there isn't an app where we can list time wasters, non payers and scammers as eBay don't want to know. Keep up the videos and don't let the scum bags get you down.

Sorry this happened to you ☹️. Something similar happened to me a while back so I no longer send out of the U.K. and I also say no returns. I’m not reselling as a job like you I’m a hoarder 😳 and selling off my own hoard but it’s helping me not to hoard more items and selling helps me deal with it better. Xx

Has frustated me for ages that ebay always sides with the buyer even no matter the circumstance. Ebay need to revise this, it's so annoying.

I had one this week trying to get their money back for a faulty item. I asked for proof I have not heard anything so far. Worst thing was that they live in the next village!!! what are the chances of that. I did block my address on the paperwork, maybe I have a prem. Sorry that you have had this experience, hold your head high, you have integrity lets hope they bloody fall apart in a months time and his feet get sore!!! Sorry I am not normally like that, but I feel for you as I have a hard working son about your age. Keep going and don't let them get you down.

I had had the feeling I was being scammed on small electrical items on GSP, I check everything again before packing, then in 2 weeks I got 4 faulty GSP return requests, not damaged, just saying they did not work. I know items can get damaged/broken in transit but buyers were saying they didn't turn on and photos didn't show any damage. Ebay was no help so I no longer make electrical items available to GSP or overseas delivery. I had the feeling the buyers knew they had a high percentage chance of getting a refund and keeping the item.

straight onto the blocked bidder list and keep an eye out for him selling stuff and buy on a burner account

Simular problem, buyer won, I refused to play his game will not give money back. He refused to return item left negative feedback. Ebay went with buyer

BIG QUESTION, did you have BUYER pays or SELLER pays for return shipping because given it's an int'l shipment I highly doubt the scammer from Spain will want to shell out the return shipping costs bc that would make no sense for him in this case bc he would lose out a lot on shipping... I am rather certain for shoes you had the BUYER pays return option...

I had the same thing happen this week with a buyer from France. The plush had a fault which I photographed and put in item description twice and still they opened an item not described case. Since I am not in France I couldnt send a label for the return and had to send them money via paypal and what happened - item hasn't been posted and now ebay can't close the case here it has to go to ebay france. Its a joke Thanks for the space to rant!!

Fraudsters really enrage me. The probably thought he will get refunded before the return and just keep the shoes or even send a rock back in the box

I sell spoon rings, and have had so many people out of like 2000 customers say (hey my rings haven’t arrived, then I check the signed for code and it arrived minutes before the message. People really are scummy.

there are quite a few ways buyers can take advantage of the ebay system unfortunately :/ imo the best way to think about it is not letting the minority of buyers kill your mood/ morale when so many other buyers are great. Also appreciate your honesty about your experience with mental health, sometimes its out of your control how you feel

Block that buyer.

Do they actually open it up and check before repackaging it and sending it via overseas. I’ve seen so many items overseas, and when the buyer send me a picture of the box at Wickes, the exact same as how I sent it. eBay allows this type of stuff to happen and they take no responsibility for the action and really their policies should be replaced and there is always two sides to a story, but eBay always happily take the buyers word even tho it’s lie.

I’ve had this type of thing happen before. When on eBay chat they will always side with buyer no matter what. You need to ask to escalate and speak to a manager. Their usually a lot better and have common sense. And overturned the ruling so I ended up with the item plus the cost of the item so actually ended favourly for me but took 3 weeks to sort out

Glad you're not selling on Amazon then, I get scammed every day there😂 Refunds are crazy, basically I can't sell certain products when the return is too much to deal with (toothbrushes, cooking utensils etc.)

It sucks mate, I sold two pairs of brand new New balance trainers to separate buyers and both got returned as counterfeit when I know 100% that they weren’t. I’ve decided not to even bother with trainers anymore, just too much hassle and scammers trying to get partial discounts.

He shouldn’t haven been allowed to request a return after pulling the shoe about! It clearly wouldn’t have come back to you in the condition it arrived. Some buyers really take the piss x

I'm new to reselling and I got a toy bundle which had a furby and a hatchimal off fb marketplace and a a cd player from carboot. Did a bit of research and worked out a potential £30-£50 profit. Turns out none of them work thanks to rust in battery compartment which without a screwdriver, you couldnt tell. Now yes my fault as not checking 100% but also people saying in good condition, working, never used etc when clearly don't and has been. Its put me in a bad mood and contemplating if it's worth it, if this and your situation regarding ebay scammers? How do you find your motivation to move on from situations like this? Loving the videos by the way.

I had my first gsp return request yesterday, Sold a Clearly listed in title and photos XL sweatshirt to a buyer abroad. the buyer opened a request stating wanted to return it as it didn't fit him as he is XXL....why buy an xl top then. eBay accepted the return which is just utter bollocks if you ask me

Report the buyer, eBay keeps tabs on them and will put restrictions on repeat offenders. It's up to us sellers to help eBay police the site and help make it better for everyone. But yes it's annoying

The one that sticks in my mind is a camera that I sold, it was delivered and heard nothing for days, then 3 days before the cooling of period expired I started getting messages about the camera, saying it didn’t work, blah, blah, blah. (Apparently this person was a photography student) I test everything I sell before it is posted, so I started asking for some more info, long story short they where saying it wouldn’t recognise the SD card, so I asked for a picture of the card. It was a cheap ass card but more importantly it was in the locked position, I pointed this out to them and heard nothing back 🤦🏼‍♂️

Do you need to sell outside the UK, how many orders do you get?

Hi Jon can you say the buyers ebay name as i have just sold a football shirt to someone in spain and do not want to be scammed so just want to find out before i post the item

I prefer not to send abroad! It's too much of a hassle. At least in UK, you don't need to mess about with the Customs charge as well. But it must be annoying for you, this happened! 😠

ebay can be sketchy at times.