Serve Food and Beverage to Customers: Part 2 - SITHFAB003A 

This is actually quite enlightening, I'm trying to find work in the catering/waiting sector. Here's a another tip: When serving wine, offer a sample to the gentleman first. If he approves it, first fill the lady's glass, then his.

When taking orders, have a system - e.g. start at the 1 o'clock position and go round clockwise. Table numbers should be assigned according to a system. Number each item with the guest number on the pad - e.g. on a table of 9 people, each order should be numbered - also write down the time and your initials so the Kitchen/MD can see when the order was taken and who took it Table 5 14:25 SS 1MC - Tom soup 1/2 portion 2FC - 3MA - Prawn Cocktail 4FA- Camembert etc 9MC - Sorbet ____ 1MC - Roast beef 2FC - duck 3MA - F Steak WD 4FA - R Steak Rare etc. 9MC - Do the same with drinks and puds. B, MC, FC, MA, FA = Baby, Male/Female Child/Adult. Put ring round the host number, put a square round anyone requiring special attention - e.g. difficult customer or baby. If the guests won't let you go round in order, keep to the numbering system and fill it in as you go. For large tables, write the list in advance before you approach the table. When serving the food, don't ask who ordered what! This is really bad. Just refer to your carbon copy (there should be a board just outside the kitchen which has all your table orders pinned to it) and serve the correct dish to the correct person. This is *professional* waiting. If the guests later ask you for separate bills later, there is no problem.

VERY IMPORTANT: BOTTLES SHOULD NEVER TOUCH THE GLASS! Never allow a bottle or lip of any serving container to touch the lip of customer glass for hygiene and safety (thinnest part of glass easily chips). This goes for all beverages and sauces- sauce/gravy servers should NEVER touch the meal. 1b- hold all bottles from the base, pour with right hand into left hand. Make sure your bottle has s napkin. If bottle is slippery or awkward- use your CLEAN service napkin (draped on left arm) to assist your right hand to grasp the bottle. 2. Take from left, serve from right. 3. NEVER clear a plate near a table, it's disgusting and noisy- take all plates as they are, clean them off in kitchen. some high end restaurants prefer the table scraps covered with a napkin to not gross out fussy eaters. 4. Always have a spotless serving napkin on left arm.

7/10 for technical and soft skills. Good video! I'm liked and share 315 times :D

Thank you so much! This is so helpful 😊

7/10 for technical and soft skills.

thanks for the teaching.......

Good video! I'm liked and share 916 times :D

Good video! Useful tips!

thanks for the teaching....... excellent video

very informative .Thank you..

Nice basic advice but It should be far more refined to achieve service excellence. I don't understand why apprenticeships in front of house are no longer available in Australia. After seeing this I think I am going to do my own video and show what is supposed to happen in a proper restaurant. service and clearing should be from the right side of the guest avoiding having your elbow too close to the guest's face. When taking an order whenever it's possible, the correct etiquette is to take the order from the ladies first starting from the oldest lady then the men finishing with the host. For large table starting from the lady sitting on the right side of the host is the protocol.

i was trained like this clip but it was in files , this one is much better xD

good to learn.

excellent video

Good setting table. Hospitality

very much enlightening

very nice video, I like it.

nice and very much useful.

listen servers work hard a diner or white table cloth dining don't forget to tip I always if I have a great service I always ask for the same server when we come back it doesn't hurt to say thks also good 🍞 bread. makes a difference

Thank youuu

very nice video. .

For you guests: Don't forget the 20% tip. If you can't afford it, don't go out. If you don't 'believe' in tipping well, you don't believe your wait staff serves to make a living. Remember, it's not a hobby, these folks deserve to make a living that will put food on their own tables at home. Thanks lovies!

Good video! I'm liked and share 315 times :D

thanks

Good video, thanks.

nice one

Great

Is this a fine dining restaurant ?

my culinary teacher says serve from the left and clear from the right?? I have a competition really soon, and I am so confused....?

sir i want to ask one thing that i get the offer letter at hasan aldiyafa dubai sheikh zayed road dubai. can u tell me that employer is true or fack

Wear is the hire net? Gloves?

Yes ask chef.

sir very nice i like

This is so at cafe Keep service to guests

Why she's entering to the table with the tray??

cuando subtitulado al español? saludos hay

good

Curried broccoli soup??

Nice

$6.50 for the broccoli soup ??

Stalin has a son whaaaattttt .I didn't know 6;58

when I serve any american food from the right and any serve french from the left

cuando subtitulado al español? saludos

hay

Stalin has a son whaaaattttt .I didn't know 6;58 sir very nice i like sir very nice i like

$9.70 for two glasses of Scotch??

what did she say in 1:22

I have 10 years of experience and sometimes work slightly drunk Can do it with closed 👀 eyes

What the hell is that @0:25??

Talking and writing to English karaoke video banaye please

Without tip I would not work as a waitress,you have to give 100% from you ,allways smile und polite ,to hear comlaints about everthing ,people want first class service ? They have to give tip ,not ? Go to mc donald and stay there

guests, they're guests for f sake!

I thought serving was easy

She is not wearing hairnets when entered to the kitchen,and not groomed well

all fucked up with olive oil

Well, no server has been drafted. The lower wage is not the customer's concern. A 20% tip is for great service received by patron...not deserved by a whining server. Look... one table "shorting you" every so often is in the recipe. If this happens more than occasionally, consider the fact that you suck. If you are a servers relative, they can speak for themselves.

She's not identified food,,

ra

bed service

casual dining tips, unfit for fine dining.

halo kurwa, co ona żle zrobiła?

Only old hreek waiters hold plates like that. Lol. What a joke

ribet bener. kgk ada burjo apa

Good video! I'm liked and share 241 times :D

Good video! I'm liked and share 651 times :D

bed service